{"id":"https://openalex.org/W7225628279","doi":"https://doi.org/10.33221/jikm.v15i06.4963","title":"Pengaruh Penerapan Patient Centered Care terhadap Loyalitas Pasien yang Dimediasi oleh Kepuasan Pasien di Puskesmas Gambir","display_name":"Pengaruh Penerapan Patient Centered Care terhadap Loyalitas Pasien yang Dimediasi oleh Kepuasan Pasien di Puskesmas Gambir","publication_year":2026,"publication_date":"2026-11-07","ids":{"openalex":"https://openalex.org/W7225628279","doi":"https://doi.org/10.33221/jikm.v15i06.4963"},"language":"en","primary_location":{"id":"pmh:oai:ojs2.192.168.3.5:article/4963","doi":"https://doi.org/10.33221/jikm.v15i06.4963","is_oa":true,"landing_page_url":"https://journals.uima.ac.id/index.php/jikm/article/view/4963","pdf_url":"https://journals.uima.ac.id/index.php/jikm/article/download/4963/2265","source":{"id":"https://openalex.org/S4210174039","display_name":"Jurnal Ilmu Kesehatan Masyarakat","issn_l":"2252-4134","issn":["2252-4134","2354-8185"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405275935","host_organization_name":"Universitas Indonesia Maju","host_organization_lineage":["https://openalex.org/I4405275935"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.33221/jikm.v15i06","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journals.uima.ac.id/index.php/jikm/article/download/4963/2265","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5139845518","display_name":"Nazwa Salsabillah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405275498","display_name":"Sekolah Tinggi Ilmu Kesehatan RS Husada","ror":"https://ror.org/03q1wc179","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275498"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Salsabillah, Nazwa","raw_affiliation_strings":["Program Studi Sarjana Administrasi Kesehatan, Sekolah Tinggi Ilmu Kesehatan RS Husada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Program Studi Sarjana Administrasi Kesehatan, Sekolah Tinggi Ilmu Kesehatan RS Husada","institution_ids":["https://openalex.org/I4405275498"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078095404","display_name":"Sarah Geltri Harahap","orcid":"https://orcid.org/0000-0002-2996-8707","observed_orcids":["https://orcid.org/0000-0002-2996-8707"]},"institutions":[{"id":"https://openalex.org/I4405275498","display_name":"Sekolah Tinggi Ilmu Kesehatan RS Husada","ror":"https://ror.org/03q1wc179","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275498"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Harahap, Sarah Geltri","raw_affiliation_strings":["Program Studi Sarjana Administrasi Kesehatan, Sekolah Tinggi Ilmu Kesehatan RS Husada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Program Studi Sarjana Administrasi Kesehatan, Sekolah Tinggi Ilmu Kesehatan RS Husada","institution_ids":["https://openalex.org/I4405275498"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5071020015","display_name":"Yarwin Yari","orcid":"https://orcid.org/0000-0001-9093-0225","observed_orcids":["https://orcid.org/0000-0001-9093-0225"]},"institutions":[{"id":"https://openalex.org/I4405275498","display_name":"Sekolah Tinggi Ilmu Kesehatan RS Husada","ror":"https://ror.org/03q1wc179","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275498"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yari, Yarwin","raw_affiliation_strings":["Program Studi Sarjana Administrasi Kesehatan, Sekolah Tinggi Ilmu Kesehatan RS Husada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Program Studi Sarjana Administrasi Kesehatan, Sekolah Tinggi Ilmu Kesehatan RS Husada","institution_ids":["https://openalex.org/I4405275498"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405275498"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9761000275611877,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9761000275611877,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.01720000058412552,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.004000000189989805,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-centered-care","display_name":"patient-centered care","score":0.8970000147819519},{"id":"https://openalex.org/keywords/patient-loyalty","display_name":"patient loyalty","score":0.9990000128746033},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9950000047683716},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.6359999775886536},{"id":"https://openalex.org/keywords/primary-care","display_name":"primary care","score":0.6489999890327454},{"id":"https://openalex.org/keywords/community-health-centers","display_name":"community health centers","score":0.718999981880188},{"id":"https://openalex.org/keywords/service-sustainability","display_name":"service sustainability","score":0.5019999742507935},{"id":"https://openalex.org/keywords/patient-engagement","display_name":"patient engagement","score":0.3720000088214874},{"id":"https://openalex.org/keywords/patient-safety","display_name":"patient safety","score":0.8569999933242798},{"id":"https://openalex.org/keywords/communication-and-interaction","display_name":"communication and interaction","score":0.7129999995231628},{"id":"https://openalex.org/keywords/patient-education","display_name":"patient education","score":0.5090000033378601},{"id":"https://openalex.org/keywords/referral-information","display_name":"referral information","score":0.4749999940395355},{"id":"https://openalex.org/keywords/bpjs-kesehatan","display_name":"BPJS Kesehatan","score":0.7770000100135803},{"id":"https://openalex.org/keywords/quality-of-health-services","display_name":"quality of health services","score":0.5740000009536743}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.5260999798774719},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.4235000014305115},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3564999997615814},{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.29589998722076416},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.2754000127315521},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2689000070095062},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.23909999430179596},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2362000048160553},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.22269999980926514},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.20679999887943268}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:ojs2.192.168.3.5:article/4963","doi":"https://doi.org/10.33221/jikm.v15i06.4963","is_oa":true,"landing_page_url":"https://journals.uima.ac.id/index.php/jikm/article/view/4963","pdf_url":"https://journals.uima.ac.id/index.php/jikm/article/download/4963/2265","source":{"id":"https://openalex.org/S4210174039","display_name":"Jurnal Ilmu Kesehatan Masyarakat","issn_l":"2252-4134","issn":["2252-4134","2354-8185"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405275935","host_organization_name":"Universitas Indonesia Maju","host_organization_lineage":["https://openalex.org/I4405275935"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.33221/jikm.v15i06","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ojs2.192.168.3.5:article/4963","doi":"https://doi.org/10.33221/jikm.v15i06.4963","is_oa":true,"landing_page_url":"https://journals.uima.ac.id/index.php/jikm/article/view/4963","pdf_url":"https://journals.uima.ac.id/index.php/jikm/article/download/4963/2265","source":{"id":"https://openalex.org/S4210174039","display_name":"Jurnal Ilmu Kesehatan Masyarakat","issn_l":"2252-4134","issn":["2252-4134","2354-8185"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405275935","host_organization_name":"Universitas Indonesia Maju","host_organization_lineage":["https://openalex.org/I4405275935"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.33221/jikm.v15i06","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.8560000061988831,"id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7225628279.pdf","grobid_xml":"https://content.openalex.org/works/W7225628279.grobid-xml"},"referenced_works_count":23,"referenced_works":["https://openalex.org/W3044098948","https://openalex.org/W3136473812","https://openalex.org/W3169412775","https://openalex.org/W3201593819","https://openalex.org/W4213044431","https://openalex.org/W4283656486","https://openalex.org/W4293221569","https://openalex.org/W4308594762","https://openalex.org/W4323854098","https://openalex.org/W4384208928","https://openalex.org/W4392167757","https://openalex.org/W4394841202","https://openalex.org/W4401945910","https://openalex.org/W4402154080","https://openalex.org/W4404235261","https://openalex.org/W4404769642","https://openalex.org/W4405688981","https://openalex.org/W4408386573","https://openalex.org/W4415038368","https://openalex.org/W4415118195","https://openalex.org/W4415779882","https://openalex.org/W4416660477","https://openalex.org/W7215863289"],"related_works":["https://openalex.org/W4404235261","https://openalex.org/W7070562480","https://openalex.org/W7215842279","https://openalex.org/W4416660477","https://openalex.org/W3121381728","https://openalex.org/W7165637686","https://openalex.org/W4409397703","https://openalex.org/W6986260653","https://openalex.org/W4409652081","https://openalex.org/W4415779882"],"abstract_inverted_index":{"Keberhasilan":[0],"pelayanan":[1,14,76,177,214],"kesehatan":[2],"tidak":[3,135,145],"hanya":[4],"ditentukan":[5],"oleh":[6,11,59],"aspek":[7],"teknis,":[8],"tetapi":[9],"juga":[10],"sejauh":[12],"mana":[13],"berpusat":[15],"pada":[16,89],"pasien":[17,33,44,56,61,72,156,210],"melalui":[18,85,178],"penerapan":[19,39],"Patient":[20,50],"Centered":[21,51],"Care":[22,52],"(PCC).":[23],"Di":[24],"Puskesmas":[25,63,172],"Gambir":[26,173],"Jakarta":[27],"Pusat,":[28],"masih":[29],"ditemukan":[30],"berbagai":[31],"keluhan":[32],"yang":[34,57,149,164,192],"menunjukkan":[35,98],"adanya":[36],"kesenjangan":[37],"dalam":[38],"PCC,":[40],"meskipun":[41],"jumlah":[42],"kunjungan":[43],"tergolong":[45],"tinggi.":[46],"Untuk":[47],"menganalisis":[48],"pengaruh":[49,147],"(PCC)":[53],"terhadap":[54,100,138,151],"loyalitas":[55,152],"dimediasi":[58],"kepuasan":[60,101,155,180],"di":[62],"Gambir.":[64],"Penelitian":[65,96],"kuantitatif":[66],"dengan":[67,167],"desain":[68],"cross-sectional":[69],"melibatkan":[70],"190":[71],"dari":[73],"delapan":[74],"poli":[75],"(BPJS":[77],"dan":[78,92,107,118,128,187,198,204,211],"non-BPJS,":[79],"usia":[80],">17":[81],"tahun).":[82],"Data":[83],"dikumpulkan":[84],"kuesioner":[86],"Google":[87],"Form":[88],"Maret\u2013Mei":[90],"2026":[91],"dianalisis":[93],"menggunakan":[94],"SEM-PLS.":[95],"ini":[97],"bahwa":[99],"pasien,":[102,153],"indikator":[103,126,143],"Keberlanjutan":[104],"Pelayanan":[105],"(T-3,871)":[106],"Lingkungan":[108],"Fasilitas":[109],"Kesehatan":[110],"(T-5,532)":[111],"berpengaruh":[112,122,136],"positif":[113],"signifikan,":[114],"sedangkan":[115],"Pilihan":[116],"Pasien":[117,134],"Keputusan":[119],"Bersama":[120],"(T-3,128)":[121],"negatif":[123],"signifikan.":[124],"Sebaliknya,":[125],"Komunikasi":[127],"Interaksi,":[129],"Keterlibatan":[130],"Pasien,":[131],"serta":[132,201],"Keselamatan":[133],"signifikan":[137,150],"kepuasan.":[139],"Lebih":[140],"lanjut,":[141],"seluruh":[142],"PCC":[144,166],"memiliki":[146],"langsung":[148],"namun":[154],"terbukti":[157],"berperan":[158],"kuat":[159],"sebagai":[160],"variabel":[161],"mediasi":[162],"penuh":[163],"menghubungkan":[165],"loyalitas.":[168],"Berdasarkan":[169],"temuan":[170],"ini,":[171],"disarankan":[174],"meningkatkan":[175,208],"mutu":[176],"survei":[179],"berbasis":[181],"QR":[182],"code,":[183],"penguatan":[184],"edukasi":[185],"obat":[186],"risiko":[188],"tindakan,":[189],"penyediaan":[190],"informasi":[191],"lebih":[193],"jelas":[194],"mengenai":[195],"jadwal":[196],"kontrol":[197],"alur":[199],"rujukan,":[200],"pemeliharaan":[202],"fasilitas":[203],"sarana":[205],"pengaduan":[206],"untuk":[207],"kenyamanan":[209],"mendukung":[212],"perbaikan":[213],"secara":[215],"berkelanjutan.":[216]},"counts_by_year":[],"updated_date":"2026-11-11T12:16:26.678958","created_date":"2026-11-10T00:00:00"}