{"id":"https://openalex.org/W7225464469","doi":"https://doi.org/10.53819/81018102t2623","title":"Effect of e-Government Implementation on Public Service Delivery in Local Government Administration in Muhanga District, Rwanda","display_name":"Effect of e-Government Implementation on Public Service Delivery in Local Government Administration in Muhanga District, Rwanda","publication_year":2026,"publication_date":"2026-11-07","ids":{"openalex":"https://openalex.org/W7225464469","doi":"https://doi.org/10.53819/81018102t2623"},"language":"en","primary_location":{"id":"doi:10.53819/81018102t2623","doi":"https://doi.org/10.53819/81018102t2623","is_oa":true,"landing_page_url":"https://doi.org/10.53819/81018102t2623","pdf_url":"https://stratfordjournalpublishers.org/journals/index.php/journal-of-procurement-supply/article/download/3095/3787","source":{"id":"https://openalex.org/S4210180214","display_name":"Journal of Procurement & Supply Chain","issn_l":"2617-3581","issn":["2617-3581"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Procurement &amp; Supply Chain","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://stratfordjournalpublishers.org/journals/index.php/journal-of-procurement-supply/article/download/3095/3787","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5161261674","display_name":"Marie Florence Uwanyirigira","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I250207469","display_name":"Mount Kenya University","ror":"https://ror.org/04kq7tf63","country_code":"KE","type":"education","lineage":["https://openalex.org/I250207469"]}],"countries":["KE"],"is_corresponding":false,"raw_author_name":"Marie Florence Uwanyirigira","raw_affiliation_strings":["Mount Kenya University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Mount Kenya University","institution_ids":["https://openalex.org/I250207469"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5092887617","display_name":"DR. NJENGA GITAHI","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4392738260","display_name":"Mount Kigali University","ror":"https://ror.org/008j47576","country_code":"RW","type":"education","lineage":["https://openalex.org/I4392738260"]}],"countries":["RW"],"is_corresponding":false,"raw_author_name":"Njenga Gitahi","raw_affiliation_strings":["Mount Kigali University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Mount Kigali University","institution_ids":["https://openalex.org/I4392738260"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"10","issue":"1","first_page":"94","last_page":"106"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.9620000123977661},{"id":"https://openalex.org/keywords/public-service-delivery","display_name":"public service delivery","score":0.9980000257492065},{"id":"https://openalex.org/keywords/local-government","display_name":"local government","score":0.9440000057220459},{"id":"https://openalex.org/keywords/online-service-delivery","display_name":"online service delivery","score":0.9860000014305115},{"id":"https://openalex.org/keywords/interoperability","display_name":"interoperability","score":0.996999979019165},{"id":"https://openalex.org/keywords/interactive-participation","display_name":"interactive participation","score":0.765999972820282},{"id":"https://openalex.org/keywords/citizen-participation","display_name":"citizen participation","score":0.8939999938011169},{"id":"https://openalex.org/keywords/data-security-management","display_name":"data security management","score":0.9929999709129333},{"id":"https://openalex.org/keywords/e-governance","display_name":"digital governance","score":0.7720000147819519},{"id":"https://openalex.org/keywords/rwanda","display_name":"Rwanda","score":0.7210000157356262}],"concepts":[{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.75},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.536899983882904},{"id":"https://openalex.org/C2778719706","wikidata":"https://www.wikidata.org/wiki/Q6501447","display_name":"Local government","level":2,"score":0.5185999870300293},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.49889999628067017},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.4828999936580658},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.45910000801086426},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.45809999108314514},{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.4453999996185303},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42899999022483826},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.4196000099182129},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.4090999960899353},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.3912999927997589},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.3898000121116638},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.38679999113082886},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.3626999855041504},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3513000011444092},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.34220001101493835},{"id":"https://openalex.org/C49898467","wikidata":"https://www.wikidata.org/wiki/Q1517706","display_name":"Stratified sampling","level":2,"score":0.3183000087738037},{"id":"https://openalex.org/C2778056439","wikidata":"https://www.wikidata.org/wiki/Q1273235","display_name":"e-participation","level":3,"score":0.31369999051094055},{"id":"https://openalex.org/C87858587","wikidata":"https://www.wikidata.org/wiki/Q730675","display_name":"Quantitative research","level":2,"score":0.3021000027656555},{"id":"https://openalex.org/C196083921","wikidata":"https://www.wikidata.org/wiki/Q7915758","display_name":"Variance (accounting)","level":2,"score":0.29580000042915344},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.29249998927116394},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2903999984264374},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.27869999408721924},{"id":"https://openalex.org/C2775975177","wikidata":"https://www.wikidata.org/wiki/Q15118772","display_name":"E-governance","level":3,"score":0.2766000032424927},{"id":"https://openalex.org/C10511746","wikidata":"https://www.wikidata.org/wiki/Q899388","display_name":"Data security","level":3,"score":0.27399998903274536},{"id":"https://openalex.org/C2779318504","wikidata":"https://www.wikidata.org/wiki/Q1438035","display_name":"Research design","level":2,"score":0.272599995136261},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.2678000032901764},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.2612000107765198}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.53819/81018102t2623","doi":"https://doi.org/10.53819/81018102t2623","is_oa":true,"landing_page_url":"https://doi.org/10.53819/81018102t2623","pdf_url":"https://stratfordjournalpublishers.org/journals/index.php/journal-of-procurement-supply/article/download/3095/3787","source":{"id":"https://openalex.org/S4210180214","display_name":"Journal of Procurement & Supply Chain","issn_l":"2617-3581","issn":["2617-3581"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Procurement &amp; Supply Chain","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.53819/81018102t2623","doi":"https://doi.org/10.53819/81018102t2623","is_oa":true,"landing_page_url":"https://doi.org/10.53819/81018102t2623","pdf_url":"https://stratfordjournalpublishers.org/journals/index.php/journal-of-procurement-supply/article/download/3095/3787","source":{"id":"https://openalex.org/S4210180214","display_name":"Journal of Procurement & Supply Chain","issn_l":"2617-3581","issn":["2617-3581"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Procurement &amp; Supply Chain","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.7207000255584717},{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions","score":0.6601999998092651}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7225464469.pdf","grobid_xml":"https://content.openalex.org/works/W7225464469.grobid-xml"},"referenced_works_count":1,"referenced_works":["https://openalex.org/W4214704550"],"related_works":["https://openalex.org/W4403607055","https://openalex.org/W7225273312","https://openalex.org/W7220938985","https://openalex.org/W4401628453","https://openalex.org/W2603886797","https://openalex.org/W6930661541","https://openalex.org/W3173964323","https://openalex.org/W2930689767","https://openalex.org/W7223695378","https://openalex.org/W7164526965"],"abstract_inverted_index":{"This":[0],"study":[1,22,43,61,137],"examined":[2],"the":[3,87,110,171,216,223,284],"effect":[4,158,277],"of":[5,77,94,222,286],"e-government":[6,172],"implementation":[7],"on":[8,26,38,46,159,278],"public":[9,39,160,198,226,279],"service":[10,28,40,82,141,161,199,227,236,280],"delivery":[11,162,228,237],"in":[12,16,163,174,201,225],"local":[13],"government":[14],"administration":[15],"Muhanga":[17,164],"District,":[18],"Rwanda,":[19],"Rwanda.":[20,202],"The":[21,42,60,136,166,203],"is":[23],"focused":[24],"specifically":[25],"online":[27,140,235],"delivery,":[29,142,281],"system":[30,143,262],"interoperability,":[31,144],"interactive":[32,145,253],"participation,":[33,146],"and":[34,56,71,81,101,105,122,147,155,177,188,261,274],"data":[35,112,116,130,148,244],"security":[36,149,245],"management":[37,150,246],"delivery.":[41],"was":[44,84,117,131,206],"anchored":[45],"Technology":[47],"Acceptance":[48],"Model":[49],"(TAM),":[50],"Systems":[51],"Theory,":[52,55],"Citizen":[53],"Participation":[54],"Information":[57],"Security":[58,300],"Theory.":[59],"adopted":[62],"a":[63,92,153,272],"mixed-methods,":[64],"cross-sectional":[65],"research":[66],"design":[67],"combining":[68],"quantitative":[69],"surveys":[70],"qualitative":[72,129],"interviews.":[73],"A":[74],"target":[75],"population":[76],"320":[78],"district":[79,184],"staff":[80],"users":[83],"sampled":[85],"using":[86,119],"Yamane":[88],"(1967)":[89],"formula,":[90],"yielding":[91],"sample":[93],"178":[95],"respondents":[96],"selected":[97],"through":[98],"stratified":[99],"random":[100],"purposive":[102],"sampling.":[103],"Questionnaires":[104],"interview":[106],"guides":[107],"served":[108],"as":[109],"primary":[111],"collection":[113],"instruments.":[114],"Quantitative":[115],"analyzed":[118],"descriptive":[120],"statistics":[121],"multiple":[123],"linear":[124],"regression":[125,204],"via":[126],"SPSS,":[127],"while":[128],"subjected":[132],"to":[133,170,178,192,283],"thematic":[134],"analysis.":[135],"anticipates":[138],"that":[139,234],"each":[151],"exert":[152],"positive":[154,273],"statistically":[156,207,275],"significant":[157,208,276],"District.":[165],"findings":[167],"contribute":[168],"empirically":[169],"literature":[173],"sub-Saharan":[175],"Africa,":[176],"provide":[179],"actionable":[180],"policy":[181],"recommendations":[182],"for":[183,196],"administrators,":[185],"ICT":[186],"policymakers,":[187],"development":[189],"partners":[190],"seeking":[191],"leverage":[193],"digital":[194],"governance":[195],"improved":[197],"outcomes":[200],"model":[205],"(F":[209],"=":[210,230,239,248,256,265],"244.379,":[211],"p":[212,241,250,258,267],"<":[213,242,251,259,268],"0.001),":[214,243,252,260],"with":[215],"independent":[217],"variables":[218],"jointly":[219],"explaining":[220],"85.8%":[221],"variance":[224],"(R\u00b2":[229],"0.858).":[231],"Findings":[232],"revealed":[233],"(\u03b2":[238,247,255,264],"0.535,":[240],"0.222,":[249],"participation":[254],"0.192,":[257],"interoperability":[263],"0.147,":[266],"0.001)":[269],"all":[270,287],"had":[271],"leading":[282],"rejection":[285],"null":[288],"hypotheses.":[289],"Key":[290],"Terms:":[291],"Online":[292],"Service":[293,303],"Delivery,":[294],"System":[295],"Interoperability,":[296],"Interactive":[297],"Participation,":[298],"Data":[299],"Management,":[301],"Public":[302],"Delivery.":[304]},"counts_by_year":[],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2026-11-08T00:00:00"}