{"id":"https://openalex.org/W7225456444","doi":"https://doi.org/10.65244/jggeconomic.v2i3.1208","title":"Peran E-WOM dalam Memediasi Pengaruh Kualitas Jasa terhadap Kepuasan Pengguna Kartu XL","display_name":"Peran E-WOM dalam Memediasi Pengaruh Kualitas Jasa terhadap Kepuasan Pengguna Kartu XL","publication_year":2026,"publication_date":"2026-11-06","ids":{"openalex":"https://openalex.org/W7225456444","doi":"https://doi.org/10.65244/jggeconomic.v2i3.1208"},"language":"en","primary_location":{"id":"pmh:oai:ojs2.lppnusantara.com:article/1208","doi":"https://doi.org/10.65244/jggeconomic.v2i3.1208","is_oa":true,"landing_page_url":"https://ejournal.lppnusantara.com/index.php/index/article/view/1208","pdf_url":null,"source":{"id":"https://openalex.org/S5407055453","display_name":"Journal of Golden Generation Economic","issn_l":"3123-2841","issn":["3123-2841"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.65244/jggeconomic.v2i3","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://ejournal.lppnusantara.com/index.php/index/article/view/1208","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5161146081","display_name":"Nowaf Ahmad Fauzi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Fauzi, Nowaf Ahmad","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042304845","display_name":"Yupi Yuliawati","orcid":"https://orcid.org/0000-0002-8939-7029","observed_orcids":["https://orcid.org/0000-0002-8939-7029"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Yuliawati, Yupi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5035419467","display_name":"Indri Ferdiani Suarna","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Suarna, Indri Ferdiani","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.614300012588501,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.614300012588501,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.26100000739097595,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.10970000177621841,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-word-of-mouth","display_name":"electronic word of mouth","score":0.996999979019165},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9449999928474426},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.949999988079071},{"id":"https://openalex.org/keywords/mobile-network-operators","display_name":"mobile operators","score":0.4729999899864197},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.8299999833106995}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.41609999537467957},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4027000069618225},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3621000051498413},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.3231000006198883},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.2718000113964081},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.26269999146461487},{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.21809999644756317},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.2150000035762787},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.21070000529289246},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.19449999928474426}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:ojs2.lppnusantara.com:article/1208","doi":"https://doi.org/10.65244/jggeconomic.v2i3.1208","is_oa":true,"landing_page_url":"https://ejournal.lppnusantara.com/index.php/index/article/view/1208","pdf_url":null,"source":{"id":"https://openalex.org/S5407055453","display_name":"Journal of Golden Generation Economic","issn_l":"3123-2841","issn":["3123-2841"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.65244/jggeconomic.v2i3","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ojs2.lppnusantara.com:article/1208","doi":"https://doi.org/10.65244/jggeconomic.v2i3.1208","is_oa":true,"landing_page_url":"https://ejournal.lppnusantara.com/index.php/index/article/view/1208","pdf_url":null,"source":{"id":"https://openalex.org/S5407055453","display_name":"Journal of Golden Generation Economic","issn_l":"3123-2841","issn":["3123-2841"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.65244/jggeconomic.v2i3","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W205738496","https://openalex.org/W2612437281","https://openalex.org/W7219879229","https://openalex.org/W2946808616","https://openalex.org/W3162861002","https://openalex.org/W988283660","https://openalex.org/W6995785976","https://openalex.org/W2581211558","https://openalex.org/W2781430814","https://openalex.org/W7218380230"],"abstract_inverted_index":{"Persaingan":[0],"antaroperator":[1],"seluler":[2],"di":[3,26,44,93],"Indonesia":[4],"menuntut":[5],"penyedia":[6],"layanan":[7],"mengelola":[8],"kualitas":[9,58,71,167],"jasa":[10,59,72,125,168],"sekaligus":[11],"percakapan":[12,175],"daring":[13,176],"yang":[14,98,143,177],"membentuk":[15],"penilaian":[16],"pengguna.":[17],"Sejak":[18],"2023,":[19],"nilai":[20],"Top":[21],"Brand":[22],"Index":[23],"XL":[24,77,92],"terendah":[25],"antara":[27,57],"empat":[28],"merek":[29],"kartu":[30,76],"prabayar":[31],"utama,":[32],"sementara":[33],"keluhan":[34,42],"mengenai":[35],"gangguan":[36],"jaringan,":[37],"pemotongan":[38],"pulsa,":[39],"dan":[40,60,95,109,128,135],"penanganan":[41],"beredar":[43],"media":[45],"digital.":[46],"Penelitian":[47,66],"terdahulu":[48],"jarang":[49],"menguji":[50],"electronic":[51,79,136],"word":[52,80,137],"of":[53,81,138],"mouth":[54,82,139],"sebagai":[55,83],"mediator":[56],"kepuasan":[61,74,131,147,170],"pada":[62],"pengguna":[63,75,91],"operator":[64],"seluler.":[65],"ini":[67],"bertujuan":[68],"menganalisis":[69],"pengaruh":[70],"terhadap":[73,89,130,146],"dengan":[78,103],"variabel":[84,113],"mediasi.":[85],"Survei":[86],"kuantitatif":[87],"eksplanatori":[88],"384":[90],"Kabupaten":[94],"Kota":[96],"Bandung":[97],"dipilih":[99],"secara":[100,171],"purposive":[101],"dianalisis":[102],"structural":[104],"equation":[105],"modeling":[106],"berbasis":[107],"kovarians":[108],"bootstrap":[110],"bias-corrected.":[111],"Ketiga":[112],"memiliki":[114],"tingkat":[115],"capaian":[116],"responden":[117],"sekitar":[118],"58":[119],"persen":[120,160],"atau":[121],"kategori":[122],"cukup.":[123],"Kualitas":[124],"berpengaruh":[126,145],"positif":[127,179],"signifikan":[129],"(\u03b2":[132,140,148],"=":[133,141,149],"0,283)":[134],"0,535),":[142],"selanjutnya":[144],"0,592).":[150],"Pengaruh":[151],"tidak":[152],"langsung":[153,172],"terstandar":[154],"sebesar":[155],"0,317":[156],"(interval":[157],"kepercayaan":[158],"95":[159],"0,256\u20130,379)":[161],"menunjukkan":[162],"mediasi":[163],"parsial,":[164],"sehingga":[165],"peningkatan":[166],"meningkatkan":[169],"maupun":[173],"melalui":[174],"lebih":[178]},"counts_by_year":[],"updated_date":"2026-11-09T13:22:03.289127","created_date":"2026-11-08T00:00:00"}
