{"id":"https://openalex.org/W7225403897","doi":"https://doi.org/10.54899/dcs.v23i100.098","title":"QUALITY MANAGEMENT PRACTICES IN AN AERONAUTICAL COMPANY THROUGH THE LENS OF TOTAL QUALITY MANAGEMENT: A CASE STUDY OF SUBASSEMBLY OPERATIONS","display_name":"QUALITY MANAGEMENT PRACTICES IN AN AERONAUTICAL COMPANY THROUGH THE LENS OF TOTAL QUALITY MANAGEMENT: A CASE STUDY OF SUBASSEMBLY OPERATIONS","publication_year":2026,"publication_date":"2026-11-06","ids":{"openalex":"https://openalex.org/W7225403897","doi":"https://doi.org/10.54899/dcs.v23i100.098"},"language":"en","primary_location":{"id":"doi:10.54899/dcs.v23i100.098","doi":"https://doi.org/10.54899/dcs.v23i100.098","is_oa":true,"landing_page_url":"https://doi.org/10.54899/dcs.v23i100.098","pdf_url":"https://ojs.revistadcs.com/index.php/revista/article/download/7935/6494","source":{"id":"https://openalex.org/S4404663731","display_name":"Derecho y cambio social.","issn_l":"2224-4131","issn":["2224-4131"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista DCS","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://ojs.revistadcs.com/index.php/revista/article/download/7935/6494","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5161134323","display_name":"Silas Pereira Tarquino Barbosa","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Silas Pereira Tarquino Barbosa","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5161082445","display_name":"Samuel Sousa Ferreira","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I177909021","display_name":"Universidade Federal de S\u00e3o Carlos","ror":"https://ror.org/00qdc6m37","country_code":"BR","type":"education","lineage":["https://openalex.org/I177909021"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Samuel Sousa Ferreira","raw_affiliation_strings":["Universidade Federal de S\u00e3o Carlos (UFSCar"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal de S\u00e3o Carlos (UFSCar","institution_ids":["https://openalex.org/I177909021"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5161083298","display_name":"Vinicius Tardelli Leite","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210119971","display_name":"Universidade de Sorocaba","ror":"https://ror.org/02hnvfm11","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210119971"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Vinicius Tardelli Leite","raw_affiliation_strings":["Faculdade de Engenharia de Sorocaba (FACENS"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculdade de Engenharia de Sorocaba (FACENS","institution_ids":["https://openalex.org/I4210119971"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5161097579","display_name":"Gabriel Castro da Silva","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gabriel Castro da Silva","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5161028947","display_name":"Pedro Henrique Monari Lozano","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I177909021","display_name":"Universidade Federal de S\u00e3o Carlos","ror":"https://ror.org/00qdc6m37","country_code":"BR","type":"education","lineage":["https://openalex.org/I177909021"]},{"id":"https://openalex.org/I879563668","display_name":"Universidade Estadual Paulista (Unesp)","ror":"https://ror.org/00987cb86","country_code":"BR","type":"education","lineage":["https://openalex.org/I879563668"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Pedro Henrique Monari Lozano","raw_affiliation_strings":["Administra\u00e7\u00e3o Institution : Universidade Federal de S\u00e3o Carlos (UFSCar","Universidade Estadual Paulista (UNESP)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Administra\u00e7\u00e3o Institution : Universidade Federal de S\u00e3o Carlos (UFSCar","institution_ids":["https://openalex.org/I177909021"]},{"raw_affiliation_string":"Universidade Estadual Paulista (UNESP)","institution_ids":["https://openalex.org/I879563668"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041181736","display_name":"Paulo Renato Pakes","orcid":"https://orcid.org/0000-0001-7359-7053","observed_orcids":["https://orcid.org/0000-0001-7359-7053"]},"institutions":[{"id":"https://openalex.org/I177909021","display_name":"Universidade Federal de S\u00e3o Carlos","ror":"https://ror.org/00qdc6m37","country_code":"BR","type":"education","lineage":["https://openalex.org/I177909021"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Paulo Renato Pakes","raw_affiliation_strings":["Universidade Federal de S\u00e3o Carlos"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal de S\u00e3o Carlos","institution_ids":["https://openalex.org/I177909021"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5018456946","display_name":"V\u00edvian Karina Bianchini","orcid":"https://orcid.org/0000-0003-3000-3774","observed_orcids":["https://orcid.org/0000-0003-3000-3774"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"V\u00edvian Karina Bianchini","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"23","issue":"100","first_page":"1","last_page":"22"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.6762999892234802,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.6762999892234802,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.3009999990463257,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.0142000000923872,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9110000133514404},{"id":"https://openalex.org/keywords/quality-management-practices","display_name":"quality management practices","score":0.9300000071525574},{"id":"https://openalex.org/keywords/aeronautical-industry","display_name":"aeronautical industry","score":0.8510000109672546},{"id":"https://openalex.org/keywords/assembly-process","display_name":"assembly process","score":0.8080000281333923},{"id":"https://openalex.org/keywords/quality-management-principles","display_name":"quality management principles","score":0.7319999933242798},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.8859999775886536},{"id":"https://openalex.org/keywords/leadership","display_name":"leadership","score":0.6169999837875366},{"id":"https://openalex.org/keywords/employee-engagement","display_name":"employee engagement","score":0.7710000276565552},{"id":"https://openalex.org/keywords/process-approach","display_name":"process approach","score":0.9909999966621399},{"id":"https://openalex.org/keywords/continuous-improvement","display_name":"continuous improvement","score":0.9020000100135803},{"id":"https://openalex.org/keywords/evidence-based-decision-making","display_name":"evidence-based decision making","score":0.9940000176429749},{"id":"https://openalex.org/keywords/relationship-management","display_name":"relationship management","score":0.7870000004768372},{"id":"https://openalex.org/keywords/supplier-integration","display_name":"supplier integration","score":0.9079999923706055},{"id":"https://openalex.org/keywords/root-cause-analysis","display_name":"root cause analysis","score":0.734000027179718},{"id":"https://openalex.org/keywords/quality-indicators","display_name":"quality indicators","score":0.44600000977516174},{"id":"https://openalex.org/keywords/document-control","display_name":"document control","score":0.5090000033378601}],"concepts":[{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6661999821662903},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.6517999768257141},{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.612500011920929},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.6014999747276306},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5690000057220459},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5385000109672546},{"id":"https://openalex.org/C2776600044","wikidata":"https://www.wikidata.org/wiki/Q376444","display_name":"Kaizen","level":3,"score":0.4767000079154968},{"id":"https://openalex.org/C63882131","wikidata":"https://www.wikidata.org/wiki/Q17122954","display_name":"Strengths and weaknesses","level":2,"score":0.4205000102519989},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4120999872684479},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.4032000005245209},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3970000147819519},{"id":"https://openalex.org/C201289532","wikidata":"https://www.wikidata.org/wiki/Q608513","display_name":"Quality management system","level":4,"score":0.37880000472068787},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.3644999861717224},{"id":"https://openalex.org/C122637931","wikidata":"https://www.wikidata.org/wiki/Q118084","display_name":"Unit (ring theory)","level":2,"score":0.33970001339912415},{"id":"https://openalex.org/C184356942","wikidata":"https://www.wikidata.org/wiki/Q830382","display_name":"Best practice","level":2,"score":0.33869999647140503},{"id":"https://openalex.org/C106436119","wikidata":"https://www.wikidata.org/wiki/Q836575","display_name":"Quality assurance","level":3,"score":0.3343999981880188},{"id":"https://openalex.org/C157934477","wikidata":"https://www.wikidata.org/wiki/Q9061582","display_name":"Quality policy","level":4,"score":0.32760000228881836},{"id":"https://openalex.org/C104861157","wikidata":"https://www.wikidata.org/wiki/Q1357275","display_name":"Supplier relationship management","level":4,"score":0.32690000534057617},{"id":"https://openalex.org/C112911467","wikidata":"https://www.wikidata.org/wiki/Q1888611","display_name":"Management process","level":3,"score":0.31869998574256897},{"id":"https://openalex.org/C64734493","wikidata":"https://www.wikidata.org/wiki/Q5608296","display_name":"Grey relational analysis","level":2,"score":0.29580000042915344},{"id":"https://openalex.org/C1668388","wikidata":"https://www.wikidata.org/wiki/Q1149776","display_name":"Data management","level":2,"score":0.2939000129699707},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2897999882698059},{"id":"https://openalex.org/C160682292","wikidata":"https://www.wikidata.org/wiki/Q999897","display_name":"Middle management","level":2,"score":0.2842999994754791},{"id":"https://openalex.org/C24756922","wikidata":"https://www.wikidata.org/wiki/Q1757694","display_name":"Data quality","level":3,"score":0.2777999937534332},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.27309998869895935},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.258899986743927},{"id":"https://openalex.org/C2780257311","wikidata":"https://www.wikidata.org/wiki/Q2563977","display_name":"Senior management","level":2,"score":0.25459998846054077},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.25029999017715454}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.54899/dcs.v23i100.098","doi":"https://doi.org/10.54899/dcs.v23i100.098","is_oa":true,"landing_page_url":"https://doi.org/10.54899/dcs.v23i100.098","pdf_url":"https://ojs.revistadcs.com/index.php/revista/article/download/7935/6494","source":{"id":"https://openalex.org/S4404663731","display_name":"Derecho y cambio social.","issn_l":"2224-4131","issn":["2224-4131"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista DCS","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.54899/dcs.v23i100.098","doi":"https://doi.org/10.54899/dcs.v23i100.098","is_oa":true,"landing_page_url":"https://doi.org/10.54899/dcs.v23i100.098","pdf_url":"https://ojs.revistadcs.com/index.php/revista/article/download/7935/6494","source":{"id":"https://openalex.org/S4404663731","display_name":"Derecho y cambio social.","issn_l":"2224-4131","issn":["2224-4131"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista DCS","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7225403897.pdf","grobid_xml":"https://content.openalex.org/works/W7225403897.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2785824746","https://openalex.org/W1584433698","https://openalex.org/W1579072259","https://openalex.org/W331263875","https://openalex.org/W44694390","https://openalex.org/W4244563420","https://openalex.org/W7217677370","https://openalex.org/W4287665663","https://openalex.org/W4226212254","https://openalex.org/W7217208245"],"abstract_inverted_index":{"This":[0],"study":[1,184],"analyzes":[2],"quality":[3,41,194,210],"management":[4,42,121,211],"practices":[5,43],"in":[6,45,82,140],"the":[7,15,46,83,156,178,187,208],"subassembly":[8],"process":[9,60,111,189],"of":[10,17,38,58,109,127,155,180,204],"an":[11],"aeronautical":[12],"company":[13],"through":[14,72],"lens":[16],"Total":[18],"Quality":[19],"Management":[20],"(TQM).":[21],"The":[22,36,85,100,183],"research":[23],"adopts":[24],"a":[25,32,73,78,191],"qualitative,":[26],"applied,":[27],"exploratory-descriptive":[28],"approach":[29],"based":[30],"on":[31,164],"single":[33],"case":[34],"study.":[35],"unit":[37],"analysis":[39],"comprises":[40],"embedded":[44],"assembly":[47],"process,":[48],"examined":[49],"according":[50,95],"to":[51,96,207],"seven":[52,90,209],"principles:":[53],"customer":[54,106],"focus,":[55,107],"leadership,":[56],"engagement":[57,108],"people,":[59,110],"approach,":[61,112],"improvement,":[62,113],"evidence-based":[63,115],"decision":[64,116],"making,":[65],"and":[66,93,114,119,132,159,173,176,198],"relationship":[67,120],"management.":[68],"Data":[69],"were":[70],"collected":[71],"semi-structured":[74],"protocol":[75],"answered":[76],"by":[77],"professional":[79],"directly":[80],"involved":[81],"process.":[84],"evidence":[86,104,205],"was":[87],"confronted":[88],"with":[89],"theoretical":[91],"propositions":[92],"classified":[94],"previously":[97],"defined":[98],"criteria.":[99],"results":[101],"showed":[102,122],"convergent":[103],"for":[105,201],"making.":[117],"Leadership":[118],"partial":[123],"adherence,":[124],"mainly":[125],"because":[126],"tensions":[128],"involving":[129],"productivity,":[130],"learning":[131],"execution":[133],"time,":[134],"as":[135,137],"well":[136],"perceived":[138],"weaknesses":[139],"supplier":[141,172],"integration.":[142],"Strengths":[143],"include":[144],"operation":[145],"traceability,":[146],"document":[147],"control,":[148],"inspections,":[149],"worker":[150],"qualification,":[151],"root-cause":[152],"analysis,":[153],"use":[154],"A3":[157],"method,":[158],"indicator":[160],"monitoring.":[161],"Recommendations":[162],"focus":[163],"improving":[165],"execution-time":[166],"planning,":[167],"reducing":[168],"documentation":[169],"mismatches,":[170],"strengthening":[171],"logistics":[174],"interfaces,":[175],"formalizing":[177],"verification":[179],"improvement":[181,202],"effectiveness.":[182],"concludes":[185],"that":[186],"analyzed":[188],"presents":[190],"strongly":[192],"structured":[193],"system,":[195],"while":[196],"managerial":[197],"relational":[199],"opportunities":[200],"remain.":[203],"relating":[206],"principles":[212]},"counts_by_year":[],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2026-11-07T00:00:00"}
