{"id":"https://openalex.org/W7225284619","doi":null,"title":"The Role Of Digital Technologies In Tourism And Opportunities For Improving Service Quality","display_name":"The Role Of Digital Technologies In Tourism And Opportunities For Improving Service Quality","publication_year":2026,"publication_date":"2026-11-03","ids":{"openalex":"https://openalex.org/W7225284619"},"language":"en","primary_location":{"id":"pmh:oai:peerianjournal.com:article/1337","doi":null,"is_oa":true,"landing_page_url":"https://peerianjournal.com/index.php/tpj/article/view/1337","pdf_url":"https://peerianjournal.com/index.php/tpj/article/download/1337/1092","source":{"id":"https://openalex.org/S7407066088","display_name":"The Peerian Journal","issn_l":"2788-0303","issn":["2788-0303"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2788-0303","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://peerianjournal.com/index.php/tpj/article/download/1337/1092","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5125527675","display_name":"Munira Karimova Akhmadjanovna","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4391012558","display_name":"Nordic International University","ror":"https://ror.org/00j9qzp88","country_code":"UZ","type":"education","lineage":["https://openalex.org/I4391012558"]}],"countries":["UZ"],"is_corresponding":false,"raw_author_name":"Munira Karimova Akhmadjanovna","raw_affiliation_strings":["Senior Lecturer, Department of Foreign Languages International Nordic University, Tashkent, Uzbekistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Senior Lecturer, Department of Foreign Languages International Nordic University, Tashkent, Uzbekistan","institution_ids":["https://openalex.org/I4391012558"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5160597778","display_name":"Rakhmonjonov Fakhriddin Farkhodbek ogli","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4391012558","display_name":"Nordic International University","ror":"https://ror.org/00j9qzp88","country_code":"UZ","type":"education","lineage":["https://openalex.org/I4391012558"]}],"countries":["UZ"],"is_corresponding":false,"raw_author_name":"Rakhmonjonov Fakhriddin Farkhodbek ogli","raw_affiliation_strings":["First-Year Student, Tourism and Hospitality International Nordic University, Tashkent, Uzbekistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"First-Year Student, Tourism and Hospitality International Nordic University, Tashkent, Uzbekistan","institution_ids":["https://openalex.org/I4391012558"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4391012558"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.90429673,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.9175000190734863,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.9175000190734863,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.07029999792575836,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.004000000189989805,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-tourism","display_name":"digital tourism","score":0.9679999947547913},{"id":"https://openalex.org/keywords/tourism-service-quality","display_name":"tourism service quality","score":0.9829999804496765},{"id":"https://openalex.org/keywords/digital-marketing","display_name":"digital marketing","score":0.8209999799728394},{"id":"https://openalex.org/keywords/smart-tourism-destinations","display_name":"smart tourism destinations","score":0.9860000014305115},{"id":"https://openalex.org/keywords/online-customer-feedback","display_name":"online customer feedback","score":0.9679999947547913},{"id":"https://openalex.org/keywords/travel-agencies","display_name":"travel agencies","score":0.8289999961853027},{"id":"https://openalex.org/keywords/tourist-attractions","display_name":"tourist attractions","score":0.9580000042915344},{"id":"https://openalex.org/keywords/online-booking-platforms","display_name":"online booking platforms","score":0.824999988079071},{"id":"https://openalex.org/keywords/virtual-reality","display_name":"virtual reality","score":0.5809999704360962},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7580000162124634},{"id":"https://openalex.org/keywords/sustainable-tourism-development","display_name":"sustainable tourism development","score":0.9459999799728394},{"id":"https://openalex.org/keywords/uzbekistan-tourism","display_name":"Uzbekistan tourism","score":0.9300000071525574}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7883999943733215},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7175999879837036},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6126999855041504},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.6036999821662903},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4749999940395355},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4652999937534332},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42329999804496765},{"id":"https://openalex.org/C2778132726","wikidata":"https://www.wikidata.org/wiki/Q1096872","display_name":"Digital Revolution","level":2,"score":0.4104999899864197},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.3928000032901764},{"id":"https://openalex.org/C60952562","wikidata":"https://www.wikidata.org/wiki/Q6887246","display_name":"Mobile technology","level":3,"score":0.3628000020980835},{"id":"https://openalex.org/C207267971","wikidata":"https://www.wikidata.org/wiki/Q120208","display_name":"Emerging technologies","level":2,"score":0.3562000095844269},{"id":"https://openalex.org/C203043789","wikidata":"https://www.wikidata.org/wiki/Q138461","display_name":"Digital economy","level":2,"score":0.34450000524520874},{"id":"https://openalex.org/C75545042","wikidata":"https://www.wikidata.org/wiki/Q1350203","display_name":"Tourism geography","level":3,"score":0.3384999930858612},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33169999718666077},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.3100999891757965},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.29840001463890076},{"id":"https://openalex.org/C2778734068","wikidata":"https://www.wikidata.org/wiki/Q1344240","display_name":"Sustainable tourism","level":3,"score":0.29789999127388},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.29739999771118164},{"id":"https://openalex.org/C98495876","wikidata":"https://www.wikidata.org/wiki/Q1323528","display_name":"Digital marketing","level":2,"score":0.29109999537467957},{"id":"https://openalex.org/C2985250679","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Customer experience","level":2,"score":0.2892000079154968},{"id":"https://openalex.org/C2992362411","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourist industry","level":3,"score":0.28839999437332153},{"id":"https://openalex.org/C186967261","wikidata":"https://www.wikidata.org/wiki/Q5082128","display_name":"Mobile device","level":2,"score":0.2775000035762787},{"id":"https://openalex.org/C160949748","wikidata":"https://www.wikidata.org/wiki/Q1365703","display_name":"Mobile payment","level":3,"score":0.27459999918937683},{"id":"https://openalex.org/C552854447","wikidata":"https://www.wikidata.org/wiki/Q131201","display_name":"Sustainable development","level":2,"score":0.27390000224113464},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.2709999978542328},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.26809999346733093},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.2653000056743622},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.25920000672340393}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:peerianjournal.com:article/1337","doi":null,"is_oa":true,"landing_page_url":"https://peerianjournal.com/index.php/tpj/article/view/1337","pdf_url":"https://peerianjournal.com/index.php/tpj/article/download/1337/1092","source":{"id":"https://openalex.org/S7407066088","display_name":"The Peerian Journal","issn_l":"2788-0303","issn":["2788-0303"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2788-0303","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:peerianjournal.com:article/1337","doi":null,"is_oa":true,"landing_page_url":"https://peerianjournal.com/index.php/tpj/article/view/1337","pdf_url":"https://peerianjournal.com/index.php/tpj/article/download/1337/1092","source":{"id":"https://openalex.org/S7407066088","display_name":"The Peerian Journal","issn_l":"2788-0303","issn":["2788-0303"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2788-0303","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.8970999717712402,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7225284619.pdf","grobid_xml":"https://content.openalex.org/works/W7225284619.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7158537422","https://openalex.org/W7164161643","https://openalex.org/W7220078443","https://openalex.org/W7214040226","https://openalex.org/W7161483943","https://openalex.org/W7117874225","https://openalex.org/W7136061678","https://openalex.org/W4407004002","https://openalex.org/W7221062626","https://openalex.org/W7110062895"],"abstract_inverted_index":{"Digital":[0],"technologies":[1,52,72],"have":[2],"become":[3],"an":[4],"essential":[5],"factor":[6],"in":[7,73,90],"the":[8,11,15,24,42,68,85,106,127,147,155,159],"development":[9,134,157],"of":[10,17,23,70,87,109,129,149,158],"tourism":[12,54,88,100,150,160],"industry":[13],"and":[14,36,47,62,80,105,113,121,132,152],"improvement":[16],"service":[18],"quality.":[19],"The":[20,116,136],"widespread":[21],"use":[22],"internet,":[25],"mobile":[26],"applications,":[27],"artificial":[28],"intelligence,":[29],"online":[30,102],"booking":[31],"platforms,":[32],"electronic":[33],"payment":[34],"systems,":[35],"virtual":[37],"reality":[38],"has":[39],"significantly":[40],"changed":[41],"way":[43],"tourists":[44],"plan,":[45],"organize,":[46],"experience":[48],"their":[49,77],"trips.":[50],"These":[51],"enable":[53],"enterprises":[55],"to":[56,96,154],"provide":[57],"faster,":[58],"more":[59],"convenient,":[60],"personalized,":[61],"accessible":[63],"services.":[64],"This":[65],"article":[66,117],"examines":[67],"role":[69],"digital":[71,97,107,133],"modern":[74],"tourism,":[75],"identifies":[76],"main":[78],"benefits,":[79],"analyzes":[81],"opportunities":[82],"for":[83],"improving":[84],"quality":[86],"services":[89],"Uzbekistan.":[91],"Particular":[92],"attention":[93],"is":[94],"paid":[95],"marketing,":[98],"smart":[99],"destinations,":[101],"customer":[103,144],"feedback,":[104],"transformation":[108],"hotels,":[110],"travel":[111],"agencies,":[112],"tourist":[114],"attractions.":[115],"uses":[118],"a":[119],"descriptive":[120],"analytical":[122],"research":[123],"approach":[124],"based":[125],"on":[126],"examination":[128],"tourism-related":[130],"concepts":[131],"practices.":[135],"findings":[137],"indicate":[138],"that":[139],"effective":[140],"digitalization":[141],"can":[142],"increase":[143],"satisfaction,":[145],"strengthen":[146],"competitiveness":[148],"businesses,":[151],"contribute":[153],"sustainable":[156],"sector.":[161]},"counts_by_year":[],"updated_date":"2026-11-06T12:05:46.655746","created_date":"2026-11-05T00:00:00"}
