{"id":"https://openalex.org/W7225253405","doi":"https://doi.org/10.47456/bjpe.v12i4.52660","title":"Caracteriza\u00e7\u00e3o e an\u00e1lise de redes da cadeia de suprimentos de servi\u00e7os de atendimento aos alunos em uma institui\u00e7\u00e3o de ensino superior","display_name":"Caracteriza\u00e7\u00e3o e an\u00e1lise de redes da cadeia de suprimentos de servi\u00e7os de atendimento aos alunos em uma institui\u00e7\u00e3o de ensino superior","publication_year":2026,"publication_date":"2026-11-04","ids":{"openalex":"https://openalex.org/W7225253405","doi":"https://doi.org/10.47456/bjpe.v12i4.52660"},"language":"en","primary_location":{"id":"doi:10.47456/bjpe.v12i4.52660","doi":"https://doi.org/10.47456/bjpe.v12i4.52660","is_oa":true,"landing_page_url":"https://doi.org/10.47456/bjpe.v12i4.52660","pdf_url":"https://periodicos.ufes.br/bjpe/article/download/52660/38213","source":{"id":"https://openalex.org/S2764876031","display_name":"Brazilian Journal of Production Engineering","issn_l":"2447-5580","issn":["2447-5580"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["erih-plus"],"host_organization":"https://openalex.org/P4310312452","host_organization_name":"Federal University of Esp\u00edrito Santo","host_organization_lineage":["https://openalex.org/P4310312452"],"host_organization_lineage_names":["Federal University of Esp\u00edrito Santo"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Brazilian Journal of Production Engineering","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://periodicos.ufes.br/bjpe/article/download/52660/38213","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5116291217","display_name":"Edimar Nunes Dias","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I123443094","display_name":"Universidade Estadual de Maring\u00e1","ror":"https://ror.org/04bqqa360","country_code":"BR","type":"education","lineage":["https://openalex.org/I123443094"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Edimar Nunes Dias","raw_affiliation_strings":["State University of Maring\u00e1"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"State University of Maring\u00e1","institution_ids":["https://openalex.org/I123443094"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5116290839","display_name":"Antonio Carlos Prestes Perine","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I123443094","display_name":"Universidade Estadual de Maring\u00e1","ror":"https://ror.org/04bqqa360","country_code":"BR","type":"education","lineage":["https://openalex.org/I123443094"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Ant\u00f4nio Carlos Prestes Perine","raw_affiliation_strings":["State University of Maring\u00e1"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"State University of Maring\u00e1","institution_ids":["https://openalex.org/I123443094"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014172305","display_name":"Heloisa Helena da Silva Machado","orcid":"https://orcid.org/0000-0003-0016-5270","observed_orcids":["https://orcid.org/0000-0003-0016-5270"]},"institutions":[{"id":"https://openalex.org/I123443094","display_name":"Universidade Estadual de Maring\u00e1","ror":"https://ror.org/04bqqa360","country_code":"BR","type":"education","lineage":["https://openalex.org/I123443094"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Heloisa Helena da Silva Machado","raw_affiliation_strings":["State University of Maring\u00e1"],"raw_orcid":"https://orcid.org/0000-0003-0016-5270","affiliations":[{"raw_affiliation_string":"State University of Maring\u00e1","institution_ids":["https://openalex.org/I123443094"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5125337840","display_name":"Mario Vinicio Garcia","orcid":"https://orcid.org/0009-0007-6481-0562","observed_orcids":["https://orcid.org/0009-0007-6481-0562"]},"institutions":[{"id":"https://openalex.org/I123443094","display_name":"Universidade Estadual de Maring\u00e1","ror":"https://ror.org/04bqqa360","country_code":"BR","type":"education","lineage":["https://openalex.org/I123443094"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Mario Vinicio Garcia","raw_affiliation_strings":["State University of Maring\u00e1"],"raw_orcid":"https://orcid.org/0009-0007-6481-0562","affiliations":[{"raw_affiliation_string":"State University of Maring\u00e1","institution_ids":["https://openalex.org/I123443094"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070358556","display_name":"Danilo Hisano Barbosa","orcid":"https://orcid.org/0000-0001-5327-5831","observed_orcids":["https://orcid.org/0000-0001-5327-5831"]},"institutions":[{"id":"https://openalex.org/I123443094","display_name":"Universidade Estadual de Maring\u00e1","ror":"https://ror.org/04bqqa360","country_code":"BR","type":"education","lineage":["https://openalex.org/I123443094"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Danilo Hisano Barbosa","raw_affiliation_strings":["State University of Maring\u00e1"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"State University of Maring\u00e1","institution_ids":["https://openalex.org/I123443094"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I123443094"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.91594351,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":"12","issue":"4","first_page":"14","last_page":"40"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11726","display_name":"Organizational Management and Innovation","score":0.08070000261068344,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11726","display_name":"Organizational Management and Innovation","score":0.08070000261068344,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.07639999687671661,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.058800000697374344,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-supply-chain","display_name":"service supply chain","score":0.7799999713897705},{"id":"https://openalex.org/keywords/student-support-services","display_name":"student support services","score":0.7020000219345093},{"id":"https://openalex.org/keywords/higher-education-institutions","display_name":"higher education institutions","score":0.9520000219345093},{"id":"https://openalex.org/keywords/social-network-analysis","display_name":"social network analysis","score":0.7049999833106995},{"id":"https://openalex.org/keywords/network-centrality","display_name":"network centrality","score":0.7400000095367432},{"id":"https://openalex.org/keywords/interdepartmental-coordination","display_name":"interdepartmental coordination","score":0.7870000004768372},{"id":"https://openalex.org/keywords/ict-services","display_name":"ICT services","score":0.625},{"id":"https://openalex.org/keywords/service-routing","display_name":"service routing","score":0.6169999837875366},{"id":"https://openalex.org/keywords/private-higher-education","display_name":"private higher education","score":0.5109999775886536}],"concepts":[{"id":"https://openalex.org/C117045392","wikidata":"https://www.wikidata.org/wiki/Q4899215","display_name":"Betweenness centrality","level":3,"score":0.900600016117096},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6486999988555908},{"id":"https://openalex.org/C53811970","wikidata":"https://www.wikidata.org/wiki/Q5062194","display_name":"Centrality","level":2,"score":0.6412000060081482},{"id":"https://openalex.org/C2780510313","wikidata":"https://www.wikidata.org/wiki/Q178706","display_name":"Institution","level":2,"score":0.5648999810218811},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5080000162124634},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4830999970436096},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.4474000036716461},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.39489999413490295},{"id":"https://openalex.org/C110121322","wikidata":"https://www.wikidata.org/wiki/Q865811","display_name":"Distribution (mathematics)","level":2,"score":0.391400009393692},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36329999566078186},{"id":"https://openalex.org/C549774020","wikidata":"https://www.wikidata.org/wiki/Q851147","display_name":"Welfare economics","level":1,"score":0.3578999936580658},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.35510000586509705},{"id":"https://openalex.org/C114713312","wikidata":"https://www.wikidata.org/wiki/Q7551269","display_name":"Social network analysis","level":3,"score":0.33880001306533813},{"id":"https://openalex.org/C4727928","wikidata":"https://www.wikidata.org/wiki/Q17164759","display_name":"Social network (sociolinguistics)","level":3,"score":0.3264999985694885},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31119999289512634},{"id":"https://openalex.org/C2781209966","wikidata":"https://www.wikidata.org/wiki/Q2385804","display_name":"Educational institution","level":2,"score":0.29829999804496765},{"id":"https://openalex.org/C2986652750","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value creation","level":2,"score":0.29789999127388},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.2870999872684479},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.27709999680519104},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.26440000534057617},{"id":"https://openalex.org/C198082294","wikidata":"https://www.wikidata.org/wiki/Q3399648","display_name":"Position (finance)","level":2,"score":0.2590000033378601},{"id":"https://openalex.org/C107666737","wikidata":"https://www.wikidata.org/wiki/Q646107","display_name":"Value chain","level":3,"score":0.25760000944137573},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.25679999589920044},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.2542000114917755},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2524000108242035}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.47456/bjpe.v12i4.52660","doi":"https://doi.org/10.47456/bjpe.v12i4.52660","is_oa":true,"landing_page_url":"https://doi.org/10.47456/bjpe.v12i4.52660","pdf_url":"https://periodicos.ufes.br/bjpe/article/download/52660/38213","source":{"id":"https://openalex.org/S2764876031","display_name":"Brazilian Journal of Production Engineering","issn_l":"2447-5580","issn":["2447-5580"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["erih-plus"],"host_organization":"https://openalex.org/P4310312452","host_organization_name":"Federal University of Esp\u00edrito Santo","host_organization_lineage":["https://openalex.org/P4310312452"],"host_organization_lineage_names":["Federal University of Esp\u00edrito Santo"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Brazilian Journal of Production Engineering","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.47456/bjpe.v12i4.52660","doi":"https://doi.org/10.47456/bjpe.v12i4.52660","is_oa":true,"landing_page_url":"https://doi.org/10.47456/bjpe.v12i4.52660","pdf_url":"https://periodicos.ufes.br/bjpe/article/download/52660/38213","source":{"id":"https://openalex.org/S2764876031","display_name":"Brazilian Journal of Production Engineering","issn_l":"2447-5580","issn":["2447-5580"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["erih-plus"],"host_organization":"https://openalex.org/P4310312452","host_organization_name":"Federal University of Esp\u00edrito Santo","host_organization_lineage":["https://openalex.org/P4310312452"],"host_organization_lineage_names":["Federal University of Esp\u00edrito Santo"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Brazilian Journal of Production Engineering","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.75,"id":"https://metadata.un.org/sdg/4","display_name":"Quality education"},{"score":0.4943999946117401,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7225253405.pdf","grobid_xml":"https://content.openalex.org/works/W7225253405.grobid-xml"},"referenced_works_count":37,"referenced_works":["https://openalex.org/W374796111","https://openalex.org/W2101304657","https://openalex.org/W2912184136","https://openalex.org/W3025737474","https://openalex.org/W3095980953","https://openalex.org/W3115903437","https://openalex.org/W3132246830","https://openalex.org/W3157410270","https://openalex.org/W3173403107","https://openalex.org/W3173660426","https://openalex.org/W3181868022","https://openalex.org/W3183774399","https://openalex.org/W3185574891","https://openalex.org/W3186291250","https://openalex.org/W3198061886","https://openalex.org/W3213938141","https://openalex.org/W3215474385","https://openalex.org/W4205687262","https://openalex.org/W4205962706","https://openalex.org/W4210996688","https://openalex.org/W4214751389","https://openalex.org/W4223445081","https://openalex.org/W4224234788","https://openalex.org/W4285117471","https://openalex.org/W4313530566","https://openalex.org/W4318477618","https://openalex.org/W4366298688","https://openalex.org/W4381431469","https://openalex.org/W4382060861","https://openalex.org/W4384832506","https://openalex.org/W4392913644","https://openalex.org/W4393969728","https://openalex.org/W4402241393","https://openalex.org/W7162118091","https://openalex.org/W7164401744","https://openalex.org/W7165642470","https://openalex.org/W7202072492"],"related_works":["https://openalex.org/W2946141369","https://openalex.org/W4414149273","https://openalex.org/W2974445939","https://openalex.org/W2373552595","https://openalex.org/W7219455239","https://openalex.org/W3086637301","https://openalex.org/W1788280416","https://openalex.org/W2102925801","https://openalex.org/W3144342046","https://openalex.org/W2751537257"],"abstract_inverted_index":{"This":[0],"study":[1,27,102],"characterizes":[2],"and":[3,35,46,70,81,91,108,127],"analyzes":[4],"the":[5,60,65,71,118],"Student":[6],"Service":[7],"Supply":[8],"Chain":[9],"(SSSC)":[10],"of":[11,50,97,130],"a":[12,48,78,94],"private":[13],"Higher":[14],"Education":[15],"Institution":[16],"in":[17,111],"Paran\u00e1,":[18],"Brazil,":[19],"focusing":[20],"on":[21,93],"ICT-related":[22],"programs.":[23],"A":[24],"mixed-methods":[25],"single-case":[26],"combined":[28],"semi-structured":[29],"interviews,":[30],"on-site":[31],"observations,":[32],"institutional":[33],"records,":[34],"Social":[36],"Network":[37],"Analysis":[38],"using":[39],"UCINET.":[40],"The":[41,55,85,101],"network":[42],"comprised":[43],"15":[44],"actors":[45],"presented":[47],"density":[49],"40.95%,":[51],"indicating":[52],"intermediate":[53],"connectivity.":[54],"Journey":[56],"Coordinator":[57],"(CO)":[58],"showed":[59],"highest":[61,66],"degree-related":[62],"value":[63,75],"(25.000),":[64],"betweenness":[67],"centrality":[68],"(27.574),":[69],"lowest":[72],"reported":[73],"distance":[74],"(16.000),":[76],"evidencing":[77],"highly":[79],"central":[80],"intermediary":[82],"structural":[83],"position.":[84],"findings":[86],"reveal":[87],"uneven":[88],"relationship":[89],"distribution":[90,129],"dependence":[92],"limited":[95],"number":[96],"actors,":[98],"particularly":[99],"CO.":[100],"contributes":[103],"by":[104],"integrating":[105],"structural,":[106],"relational,":[107],"cognitive":[109],"perspectives":[110],"higher":[112],"education":[113],"service":[114,122],"supply":[115],"chains.":[116],"Managerially,":[117],"results":[119],"support":[120],"clearer":[121],"routing,":[123],"stronger":[124],"interdepartmental":[125],"coordination,":[126],"better":[128],"responsibilities,":[131],"while":[132],"digital":[133],"integration":[134],"technologies":[135],"are":[136],"suggested":[137],"as":[138],"future":[139],"improvement":[140],"opportunities.":[141]},"counts_by_year":[],"updated_date":"2026-11-06T12:05:46.655746","created_date":"2026-11-05T00:00:00"}
