{"id":"https://openalex.org/W7225232002","doi":"https://doi.org/10.1108/apjie-04-2026-0063","title":"Regulatory governance, digital payment systems and tourism service delivery: a comparative study of Singapore, Thailand and Vietnam","display_name":"Regulatory governance, digital payment systems and tourism service delivery: a comparative study of Singapore, Thailand and Vietnam","publication_year":2026,"publication_date":"2026-11-04","ids":{"openalex":"https://openalex.org/W7225232002","doi":"https://doi.org/10.1108/apjie-04-2026-0063"},"language":"en","primary_location":{"id":"doi:10.1108/apjie-04-2026-0063","doi":"https://doi.org/10.1108/apjie-04-2026-0063","is_oa":true,"landing_page_url":"https://doi.org/10.1108/apjie-04-2026-0063","pdf_url":"https://www.emerald.com/apjie/article-pdf/doi/10.1108/APJIE-04-2026-0063/11950090/apjie-04-2026-0063en.pdf","source":{"id":"https://openalex.org/S4210193709","display_name":"Asia Pacific Journal of Innovation and Entrepreneurship","issn_l":"2071-1395","issn":["2071-1395","2398-7812"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","jufo-1","norway-1","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Pacific Journal of Innovation and Entrepreneurship","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.emerald.com/apjie/article-pdf/doi/10.1108/APJIE-04-2026-0063/11950090/apjie-04-2026-0063en.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5159797556","display_name":"Thanh-Sang Nguyen","orcid":"https://orcid.org/0009-0002-6642-9232","observed_orcids":["https://orcid.org/0009-0002-6642-9232"]},"institutions":[{"id":"https://openalex.org/I228151691","display_name":"Ho Chi Minh City International University","ror":"https://ror.org/003szmg30","country_code":"VN","type":"education","lineage":["https://openalex.org/I123565023","https://openalex.org/I228151691"]},{"id":"https://openalex.org/I4210117309","display_name":"Ho Chi Minh City University of Social Sciences and Humanities","ror":"https://ror.org/02c6yhw44","country_code":"VN","type":"education","lineage":["https://openalex.org/I123565023","https://openalex.org/I4210117309"]}],"countries":["VN"],"is_corresponding":true,"raw_author_name":"Thanh-Sang Nguyen","raw_affiliation_strings":["Candy Education and Investment Consulting Ltd. Independent Researcher, , Ho Chi Minh City,","University of Social Sciences and Humanities Department of International Relations, , Ho Chi Minh City,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Candy Education and Investment Consulting Ltd. Independent Researcher, , Ho Chi Minh City,","institution_ids":[]},{"raw_affiliation_string":"University of Social Sciences and Humanities Department of International Relations, , Ho Chi Minh City,","institution_ids":["https://openalex.org/I228151691","https://openalex.org/I4210117309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039272010","display_name":"Lam Minh Duc","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I181727666","display_name":"University of Economics Ho Chi Minh City","ror":"https://ror.org/010yce376","country_code":"VN","type":"education","lineage":["https://openalex.org/I181727666"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Minh Duc Lam","raw_affiliation_strings":["University of Economics Ho Chi Minh City UEH College of Business, , Ho Chi Minh City,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Economics Ho Chi Minh City UEH College of Business, , Ho Chi Minh City,","institution_ids":["https://openalex.org/I181727666"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002305257","display_name":"Nguy\u1ec5n Th\u1ecb Ph\u01b0\u01a1ng Th\u1ea3o","orcid":"https://orcid.org/0000-0003-0150-1774","observed_orcids":["https://orcid.org/0000-0003-0150-1774"]},"institutions":[{"id":"https://openalex.org/I228151691","display_name":"Ho Chi Minh City International University","ror":"https://ror.org/003szmg30","country_code":"VN","type":"education","lineage":["https://openalex.org/I123565023","https://openalex.org/I228151691"]},{"id":"https://openalex.org/I4210117309","display_name":"Ho Chi Minh City University of Social Sciences and Humanities","ror":"https://ror.org/02c6yhw44","country_code":"VN","type":"education","lineage":["https://openalex.org/I123565023","https://openalex.org/I4210117309"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Thi Phuong Thao Nguyen","raw_affiliation_strings":["Candy Education and Investment Consulting Ltd. Independent Researcher, , Ho Chi Minh City,","University of Social Sciences and Humanities Department of International Relations, , Ho Chi Minh City,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Candy Education and Investment Consulting Ltd. Independent Researcher, , Ho Chi Minh City,","institution_ids":[]},{"raw_affiliation_string":"University of Social Sciences and Humanities Department of International Relations, , Ho Chi Minh City,","institution_ids":["https://openalex.org/I228151691","https://openalex.org/I4210117309"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5151698190","display_name":"Thi Le Vi Hoang","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210100829","display_name":"Le Hong Phong High School for the Gifted","ror":"https://ror.org/014028r32","country_code":"VN","type":"education","lineage":["https://openalex.org/I4210100829"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Thi Le Vi Hoang","raw_affiliation_strings":["High School for the Gifted, VNU-HCM English Department, , Ho Chi Minh City,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"High School for the Gifted, VNU-HCM English Department, , Ho Chi Minh City,","institution_ids":["https://openalex.org/I4210100829"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5159797556"],"corresponding_institution_ids":["https://openalex.org/I228151691","https://openalex.org/I4210117309"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.90675325,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"22"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.6577000021934509,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.6577000021934509,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.10000000149011612,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.08389999717473984,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6902999877929688},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6456000208854675},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.5759000182151794},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5333999991416931},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.512499988079071},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4652999937534332},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.46070000529289246},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45559999346733093},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.44850000739097595},{"id":"https://openalex.org/C185822510","wikidata":"https://www.wikidata.org/wiki/Q1956140","display_name":"Payment service provider","level":3,"score":0.4456000030040741},{"id":"https://openalex.org/C160949748","wikidata":"https://www.wikidata.org/wiki/Q1365703","display_name":"Mobile payment","level":3,"score":0.4350000023841858},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.4251999855041504},{"id":"https://openalex.org/C20136886","wikidata":"https://www.wikidata.org/wiki/Q749647","display_name":"Interoperability","level":2,"score":0.40540000796318054},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.39430001378059387},{"id":"https://openalex.org/C2778849394","wikidata":"https://www.wikidata.org/wiki/Q5155633","display_name":"Comparative case","level":2,"score":0.3693999946117401},{"id":"https://openalex.org/C94617000","wikidata":"https://www.wikidata.org/wiki/Q639854","display_name":"Qualitative comparative analysis","level":2,"score":0.3549000024795532},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.3463999927043915},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.3458000123500824},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.34130001068115234},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.32749998569488525},{"id":"https://openalex.org/C108115952","wikidata":"https://www.wikidata.org/wiki/Q5155650","display_name":"Comparative research","level":2,"score":0.3273000121116638},{"id":"https://openalex.org/C98965940","wikidata":"https://www.wikidata.org/wiki/Q877496","display_name":"Transaction cost","level":2,"score":0.322299987077713},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.31779998540878296},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.3167000114917755},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.30570000410079956},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.3001999855041504},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.298799991607666},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.28859999775886536},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.28790000081062317},{"id":"https://openalex.org/C2780984029","wikidata":"https://www.wikidata.org/wiki/Q2930198","display_name":"Stakeholder engagement","level":2,"score":0.2872999906539917},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.2653000056743622},{"id":"https://openalex.org/C121087249","wikidata":"https://www.wikidata.org/wiki/Q546395","display_name":"Emerging markets","level":2,"score":0.2567000091075897}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/apjie-04-2026-0063","doi":"https://doi.org/10.1108/apjie-04-2026-0063","is_oa":true,"landing_page_url":"https://doi.org/10.1108/apjie-04-2026-0063","pdf_url":"https://www.emerald.com/apjie/article-pdf/doi/10.1108/APJIE-04-2026-0063/11950090/apjie-04-2026-0063en.pdf","source":{"id":"https://openalex.org/S4210193709","display_name":"Asia Pacific Journal of Innovation and Entrepreneurship","issn_l":"2071-1395","issn":["2071-1395","2398-7812"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","jufo-1","norway-1","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Pacific Journal of Innovation and Entrepreneurship","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1108/apjie-04-2026-0063","doi":"https://doi.org/10.1108/apjie-04-2026-0063","is_oa":true,"landing_page_url":"https://doi.org/10.1108/apjie-04-2026-0063","pdf_url":"https://www.emerald.com/apjie/article-pdf/doi/10.1108/APJIE-04-2026-0063/11950090/apjie-04-2026-0063en.pdf","source":{"id":"https://openalex.org/S4210193709","display_name":"Asia Pacific Journal of Innovation and Entrepreneurship","issn_l":"2071-1395","issn":["2071-1395","2398-7812"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","jufo-1","norway-1","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Pacific Journal of Innovation and Entrepreneurship","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7225232002.pdf","grobid_xml":"https://content.openalex.org/works/W7225232002.grobid-xml"},"referenced_works_count":21,"referenced_works":["https://openalex.org/W974480840","https://openalex.org/W1993127219","https://openalex.org/W2126840412","https://openalex.org/W2154505708","https://openalex.org/W2342419427","https://openalex.org/W2590404804","https://openalex.org/W2592061521","https://openalex.org/W2780723616","https://openalex.org/W2782934903","https://openalex.org/W2785115258","https://openalex.org/W2790106480","https://openalex.org/W2896651838","https://openalex.org/W2997409352","https://openalex.org/W3036614677","https://openalex.org/W3121502571","https://openalex.org/W3124991279","https://openalex.org/W4298413470","https://openalex.org/W4311764836","https://openalex.org/W4387579394","https://openalex.org/W4389676988","https://openalex.org/W4412433142"],"related_works":[],"abstract_inverted_index":{"Purpose":[0],"This":[1,253],"study":[2,168,254],"aims":[3,30],"to":[4,31,243,256],"examine":[5],"how":[6],"different":[7,106],"regulatory":[8,74,107,208,276],"governance":[9],"configurations":[10,108],"are":[11,109,124,216],"associated":[12,110,125],"with":[13,111,126],"the":[14,33,36,81,114],"functionality":[15,115],"of":[16,38,116],"digital":[17,43,117,263,283],"payment":[18,118,211,245,264,284],"systems,":[19],"providing":[20],"valuable":[21],"insights":[22],"for":[23,218],"tourism":[24,47,161,220,241,257],"and":[25,65,72,95,98,130,157,162,174,213,230,248,258,271],"hospitality":[26,163,259],"service":[27,44,154,221,269],"performance.":[28,285],"It":[29,203],"fill":[32],"gap":[34],"regarding":[35],"role":[37],"financial":[39],"regulation":[40],"in":[41,80,113,160,171,239,282],"building":[42],"interactions":[45],"within":[46],"contexts.":[48,164],"Design/methodology/approach":[49],"A":[50],"qualitative":[51],"comparative":[52,275],"policy":[53,172],"analysis":[54,77],"was":[55],"conducted":[56],"across":[57],"three":[58,88],"Southeast":[59],"Asian":[60],"countries,":[61],"including":[62],"Singapore,":[63],"Thailand":[64],"Vietnam.":[66],"These":[67,151],"cases":[68],"represent":[69],"innovation-facilitating,":[70],"controlled":[71],"precautionary":[73,142],"models.":[75],"The":[76,102,167,188],"is":[78,169,204],"grounded":[79,170],"proposed":[82],"Regulatory\u2013Payment\u2013Service":[83],"Interaction":[84],"Framework,":[85],"focusing":[86],"on":[87],"key":[89,240],"dimensions,":[90],"transaction":[91,128],"flexibility,":[92],"cross-border":[93,131,149],"interoperability":[94],"user":[96],"trust":[97],"compliance":[99],"assurance.":[100],"Findings":[101],"results":[103],"suggest":[104],"that":[105,206,278],"variations":[112],"systems.":[119],"In":[120,223],"particular,":[121],"innovation-facilitating":[122],"frameworks":[123],"higher":[127],"flexibility":[129],"interoperability.":[132],"Controlled":[133],"models":[134],"foster":[135],"widespread":[136],"adoption":[137],"under":[138],"structured":[139],"conditions,":[140],"while":[141],"approaches":[143],"lean":[144],"toward":[145],"stability":[146],"but":[147],"limit":[148],"integration.":[150],"differences":[152],"reflect":[153],"efficiency,":[155],"accessibility":[156],"customer":[158],"experience":[159],"Research":[165],"limitations/implications":[166],"documents":[173],"secondary":[175],"institutional":[176,194],"sources,":[177],"which":[178],"does":[179],"not":[180],"directly":[181],"capture":[182],"stakeholder":[183],"perceptions":[184],"or":[185],"transaction-level":[186],"dynamics.":[187],"findings":[189],"should":[190],"be":[191],"interpreted":[192],"as":[193,266],"associations":[195],"rather":[196],"than":[197],"direct":[198],"causal":[199],"verification.":[200],"Practical":[201],"implications":[202],"suggested":[205],"clear":[207],"frameworks,":[209],"interoperable":[210],"systems":[212,265],"sandbox-based":[214],"experimentation":[215],"vital":[217],"improving":[219],"delivery.":[222],"an":[224],"emerging":[225],"economy":[226],"like":[227],"Vietnam,":[228],"policymakers":[229],"industry":[231],"stakeholders":[232],"can":[233],"benefit":[234],"from":[235],"targeted":[236],"pilot":[237],"programs":[238],"hubs":[242],"enhance":[244],"system":[246],"integration":[247],"international":[249],"visitor":[250],"experience.":[251],"Originality/value":[252],"contributes":[255],"literature":[260],"by":[261,272],"conceptualizing":[262],"institutionally":[267],"embedded":[268],"infrastructures":[270],"developing":[273],"a":[274],"typology":[277],"explains":[279],"cross-country":[280],"variation":[281]},"counts_by_year":[],"updated_date":"2026-11-05T12:25:35.769452","created_date":"2026-11-05T00:00:00"}