{"id":"https://openalex.org/W7225081177","doi":"https://doi.org/10.61994/jcss.v4i2.2281","title":"Modern-Javanese Culture Service Collaboration Strategy As Strengthening Tourist Satisfaction At The Royal Darmo Malioboro Hotel","display_name":"Modern-Javanese Culture Service Collaboration Strategy As Strengthening Tourist Satisfaction At The Royal Darmo Malioboro Hotel","publication_year":2026,"publication_date":"2026-11-01","ids":{"openalex":"https://openalex.org/W7225081177","doi":"https://doi.org/10.61994/jcss.v4i2.2281"},"language":"en","primary_location":{"id":"doi:10.61994/jcss.v4i2.2281","doi":"https://doi.org/10.61994/jcss.v4i2.2281","is_oa":true,"landing_page_url":"https://doi.org/10.61994/jcss.v4i2.2281","pdf_url":"https://jurnal.dokicti.org/index.php/JCSS/article/download/2281/1425","source":{"id":"https://openalex.org/S4390573821","display_name":"Journal of Communication and Social Sciences","issn_l":"2988-4950","issn":["2988-4950","3024-8728"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Communication and Social Sciences","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnal.dokicti.org/index.php/JCSS/article/download/2281/1425","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5160325838","display_name":"Joko Paromo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405275742","display_name":"Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta","ror":"https://ror.org/0470akw57","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275742"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Joko Paromo","raw_affiliation_strings":["Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta","institution_ids":["https://openalex.org/I4405275742"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5134803935","display_name":"Isdarmanto","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405275742","display_name":"Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta","ror":"https://ror.org/0470akw57","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275742"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Isdarmanto","raw_affiliation_strings":["Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta","institution_ids":["https://openalex.org/I4405275742"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405275742"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.89015791,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"4","issue":"2","first_page":"353","last_page":"366"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.6884999871253967,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.6884999871253967,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13136","display_name":"Community-based Tourism Development and Sustainability","score":0.1843000054359436,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.03889999911189079,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/javanese-culture","display_name":"Javanese culture","score":0.9570000171661377},{"id":"https://openalex.org/keywords/heritage-hotels","display_name":"heritage hotels","score":0.8109999895095825},{"id":"https://openalex.org/keywords/tourist-satisfaction","display_name":"tourist satisfaction","score":0.6830000281333923},{"id":"https://openalex.org/keywords/yogyakarta","display_name":"Yogyakarta","score":0.5989999771118164},{"id":"https://openalex.org/keywords/personalized-services","display_name":"personalized services","score":0.7540000081062317},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.8849999904632568},{"id":"https://openalex.org/keywords/community-engagement","display_name":"community participation","score":0.8769999742507935},{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":0.7139999866485596},{"id":"https://openalex.org/keywords/hotel-occupancy","display_name":"hotel occupancy","score":0.46299999952316284}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.7009999752044678},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.677299976348877},{"id":"https://openalex.org/C60083737","wikidata":"https://www.wikidata.org/wiki/Q188907","display_name":"Etiquette","level":2,"score":0.5368000268936157},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.529699981212616},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47189998626708984},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4462999999523163},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41830000281333923},{"id":"https://openalex.org/C60671577","wikidata":"https://www.wikidata.org/wiki/Q210272","display_name":"Cultural heritage","level":2,"score":0.41760000586509705},{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.41370001435279846},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.38530001044273376},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.3758000135421753},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36660000681877136},{"id":"https://openalex.org/C2778057375","wikidata":"https://www.wikidata.org/wiki/Q1415049","display_name":"Cultural tourism","level":4,"score":0.3646000027656555},{"id":"https://openalex.org/C2778355321","wikidata":"https://www.wikidata.org/wiki/Q17079427","display_name":"Identity (music)","level":2,"score":0.3564999997615814},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.3458999991416931},{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.3357999920845032},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33329999446868896},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.3248000144958496},{"id":"https://openalex.org/C71750763","wikidata":"https://www.wikidata.org/wiki/Q646164","display_name":"General partnership","level":2,"score":0.322299987077713},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.31690001487731934},{"id":"https://openalex.org/C71760877","wikidata":"https://www.wikidata.org/wiki/Q1368367","display_name":"Cultural identity","level":3,"score":0.31209999322891235},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.31060001254081726},{"id":"https://openalex.org/C189705334","wikidata":"https://www.wikidata.org/wiki/Q15816013","display_name":"Hospitality management studies","level":3,"score":0.31049999594688416},{"id":"https://openalex.org/C116865082","wikidata":"https://www.wikidata.org/wiki/Q1370241","display_name":"Interactive kiosk","level":2,"score":0.3095000088214874},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.30820000171661377},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.3061999976634979},{"id":"https://openalex.org/C203663800","wikidata":"https://www.wikidata.org/wiki/Q848979","display_name":"Citizen journalism","level":2,"score":0.3046000003814697},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.29440000653266907},{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.2849999964237213},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.2732999920845032},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.26759999990463257},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.2547000050544739},{"id":"https://openalex.org/C2780876879","wikidata":"https://www.wikidata.org/wiki/Q3054749","display_name":"Meaning (existential)","level":2,"score":0.25119999051094055}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.61994/jcss.v4i2.2281","doi":"https://doi.org/10.61994/jcss.v4i2.2281","is_oa":true,"landing_page_url":"https://doi.org/10.61994/jcss.v4i2.2281","pdf_url":"https://jurnal.dokicti.org/index.php/JCSS/article/download/2281/1425","source":{"id":"https://openalex.org/S4390573821","display_name":"Journal of Communication and Social Sciences","issn_l":"2988-4950","issn":["2988-4950","3024-8728"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Communication and Social Sciences","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.61994/jcss.v4i2.2281","doi":"https://doi.org/10.61994/jcss.v4i2.2281","is_oa":true,"landing_page_url":"https://doi.org/10.61994/jcss.v4i2.2281","pdf_url":"https://jurnal.dokicti.org/index.php/JCSS/article/download/2281/1425","source":{"id":"https://openalex.org/S4390573821","display_name":"Journal of Communication and Social Sciences","issn_l":"2988-4950","issn":["2988-4950","3024-8728"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Communication and Social Sciences","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7225081177.pdf","grobid_xml":"https://content.openalex.org/works/W7225081177.grobid-xml"},"referenced_works_count":3,"referenced_works":["https://openalex.org/W2767187706","https://openalex.org/W4388247222","https://openalex.org/W7172099315"],"related_works":["https://openalex.org/W4415726858","https://openalex.org/W4414393778","https://openalex.org/W7161640257","https://openalex.org/W7108634355","https://openalex.org/W7163997746","https://openalex.org/W7216315113","https://openalex.org/W3193451780","https://openalex.org/W7118165800","https://openalex.org/W7219375473","https://openalex.org/W7220731450"],"abstract_inverted_index":{"ABSTRACT":[0],"The":[1,69,94,214],"tourism":[2],"era":[3],"5.0":[4],"demands":[5],"hotels":[6,225],"to":[7,42,50,119,135,227],"provide":[8],"fast,":[9],"personalized,":[10],"and":[11,89,110,158,191,202,211],"digital-based":[12],"services.":[13],"On":[14],"the":[15,20,45,52,65,151,164,174,196],"other":[16],"hand,":[17],"Yogyakarta":[18,33],"has":[19],"strength":[21],"of":[22,154,198],"Javanese":[23,61,105,128,152,203],"culture":[24],"as":[25,36],"a":[26,37,72,77,179,220],"main":[27,98],"tourist":[28],"attraction.":[29],"Hotel":[30],"Royal":[31,66,176,216],"Darmo":[32,67],"is":[34,206],"present":[35],"heritage":[38,224],"hotel":[39,212],"that":[40],"seeks":[41],"collaborate":[43],"between":[44],"two.":[46],"This":[47],"study":[48,79],"aims":[49],"analyze":[51],"\"Global":[53],"Hospitality\"":[54],"strategy,":[55],"which":[56,103,126,145,162],"combines":[57,127],"modern":[58,140,199],"services":[59],"with":[60,76,113,131,139,208,231],"cultural":[62,137,204,229],"values":[63,153,205],"at":[64],"Hotel.":[68],"research":[70],"uses":[71],"qualitative":[73],"descriptive":[74],"approach":[75],"case":[78],"design.":[80],"Data":[81],"were":[82],"collected":[83],"through":[84,150],"in-depth":[85],"interviews,":[86],"participatory":[87],"observations,":[88],"documentation":[90],"over":[91],"two":[92],"months.":[93],"results":[95],"identify":[96],"four":[97,171],"strategies:":[99],"(1)":[100],"Cultured":[101],"Service,":[102],"integrates":[104],"etiquette":[106],"in":[107],"guest":[108,209],"welcoming":[109],"interpersonal":[111],"interactions":[112],"digital":[114],"customer":[115,192],"relationship":[116],"management":[117],"(CRM)":[118],"support":[120],"personalized":[121],"service;":[122],"(2)":[123],"Creative":[124],"Space,":[125],"joglo":[129],"architecture":[130],"smart":[132],"room":[133],"technology":[134],"connect":[136],"ambience":[138],"comfort;":[141],"(3)":[142],"Community":[143],"Engagement,":[144],"empowers":[146],"local":[147],"human":[148],"resources":[149],"\"greetings,":[155],"smiles,":[156],"greetings\";":[157],"(4)":[159],"Customer":[160],"Experience,":[161],"offers":[163,219],"\"Sewindu":[165],"Jawa\"":[166],"experiential":[167],"tour":[168],"packages.":[169],"These":[170],"elements":[172],"constitute":[173],"\"4C":[175,215],"Darmo\"":[177,217],"model,":[178],"structured":[180],"strategic":[181],"framework":[182],"linking":[183],"culturally":[184],"grounded":[185],"service,":[186],"physical":[187],"space,":[188],"community":[189],"participation,":[190],"experience.":[193],"In":[194],"conclusion,":[195],"integration":[197],"hospitality":[200,233],"practices":[201],"associated":[207],"satisfaction":[210],"occupancy.":[213],"model":[218],"conceptual":[221],"reference":[222],"for":[223],"seeking":[226],"align":[228],"identity":[230],"contemporary":[232],"demands.":[234]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-11-03T00:00:00"}