{"id":"https://openalex.org/W7225018209","doi":"https://doi.org/10.52643/pamas.v10i4.7647","title":"Edukasi Promosi Digital dan Pelayanan Pelanggan bagi Mitra RedSeller RedDoorz melalui Webinar","display_name":"Edukasi Promosi Digital dan Pelayanan Pelanggan bagi Mitra RedSeller RedDoorz melalui Webinar","publication_year":2026,"publication_date":"2026-10-31","ids":{"openalex":"https://openalex.org/W7225018209","doi":"https://doi.org/10.52643/pamas.v10i4.7647"},"language":"en","primary_location":{"id":"doi:10.52643/pamas.v10i4.7647","doi":"https://doi.org/10.52643/pamas.v10i4.7647","is_oa":true,"landing_page_url":"https://doi.org/10.52643/pamas.v10i4.7647","pdf_url":"https://ejournal.urindo.ac.id/index.php/PAMAS/article/download/7647/3035","source":{"id":"https://openalex.org/S4210218189","display_name":"Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas)","issn_l":"2685-5968","issn":["2685-5968","2685-6301"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404664170","host_organization_name":"Universitas Respati Indonesia","host_organization_lineage":["https://openalex.org/P4404664170"],"host_organization_lineage_names":["Universitas Respati Indonesia"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas)","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ejournal.urindo.ac.id/index.php/PAMAS/article/download/7647/3035","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5160247059","display_name":"Karina Isma Suryarinjani","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3130997290","display_name":"University of Pembangunan Nasional Veteran Jawa Timur","ror":"https://ror.org/05sbm1c04","country_code":"ID","type":"education","lineage":["https://openalex.org/I3130997290"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Karina Isma Suryarinjani","raw_affiliation_strings":["Universitas Pembangunan Nasional \"Veteran\" Jawa Timur"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pembangunan Nasional \"Veteran\" Jawa Timur","institution_ids":["https://openalex.org/I3130997290"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070274444","display_name":"Ika Korika Swasti","orcid":"https://orcid.org/0000-0002-2124-355X","observed_orcids":["https://orcid.org/0000-0002-2124-355X"]},"institutions":[{"id":"https://openalex.org/I3130997290","display_name":"University of Pembangunan Nasional Veteran Jawa Timur","ror":"https://ror.org/05sbm1c04","country_code":"ID","type":"education","lineage":["https://openalex.org/I3130997290"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ika Korika Swasti","raw_affiliation_strings":["Universitas Pembangunan Nasional \"Veteran\" Jawa Timur"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pembangunan Nasional \"Veteran\" Jawa Timur","institution_ids":["https://openalex.org/I3130997290"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I3130997290"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.91015421,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":"10","issue":"4","first_page":"453","last_page":"460"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13053","display_name":"SMEs Development and Digital Marketing","score":0.861299991607666,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13053","display_name":"SMEs Development and Digital Marketing","score":0.861299991607666,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.11429999768733978,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.00839999970048666,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-promotion","display_name":"digital promotion","score":0.6859999895095825},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.9240000247955322},{"id":"https://openalex.org/keywords/social-media-marketing","display_name":"social media marketing","score":0.8140000104904175},{"id":"https://openalex.org/keywords/community-service","display_name":"community service","score":0.5040000081062317}],"concepts":[{"id":"https://openalex.org/C98147612","wikidata":"https://www.wikidata.org/wiki/Q215599","display_name":"Promotion (chess)","level":3,"score":0.6866000294685364},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.5570999979972839},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5555999875068665},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.5525000095367432},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5252000093460083},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4219000041484833},{"id":"https://openalex.org/C2780838233","wikidata":"https://www.wikidata.org/wiki/Q836925","display_name":"Complaint","level":2,"score":0.3725000023841858},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33390000462532043},{"id":"https://openalex.org/C2985250679","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Customer experience","level":2,"score":0.3257000148296356},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.32120001316070557},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.3181999921798706},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.31060001254081726},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.2971999943256378},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.27790001034736633},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.27790001034736633},{"id":"https://openalex.org/C2777359053","wikidata":"https://www.wikidata.org/wiki/Q2463823","display_name":"Face-to-face","level":2,"score":0.26919999718666077},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2662000060081482}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.52643/pamas.v10i4.7647","doi":"https://doi.org/10.52643/pamas.v10i4.7647","is_oa":true,"landing_page_url":"https://doi.org/10.52643/pamas.v10i4.7647","pdf_url":"https://ejournal.urindo.ac.id/index.php/PAMAS/article/download/7647/3035","source":{"id":"https://openalex.org/S4210218189","display_name":"Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas)","issn_l":"2685-5968","issn":["2685-5968","2685-6301"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404664170","host_organization_name":"Universitas Respati Indonesia","host_organization_lineage":["https://openalex.org/P4404664170"],"host_organization_lineage_names":["Universitas Respati Indonesia"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.52643/pamas.v10i4.7647","doi":"https://doi.org/10.52643/pamas.v10i4.7647","is_oa":true,"landing_page_url":"https://doi.org/10.52643/pamas.v10i4.7647","pdf_url":"https://ejournal.urindo.ac.id/index.php/PAMAS/article/download/7647/3035","source":{"id":"https://openalex.org/S4210218189","display_name":"Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas)","issn_l":"2685-5968","issn":["2685-5968","2685-6301"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404664170","host_organization_name":"Universitas Respati Indonesia","host_organization_lineage":["https://openalex.org/P4404664170"],"host_organization_lineage_names":["Universitas Respati Indonesia"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas)","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Quality education","id":"https://metadata.un.org/sdg/4","score":0.5385000109672546}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7225018209.pdf","grobid_xml":"https://content.openalex.org/works/W7225018209.grobid-xml"},"referenced_works_count":11,"referenced_works":["https://openalex.org/W4221050795","https://openalex.org/W4293239361","https://openalex.org/W4295249820","https://openalex.org/W4391509349","https://openalex.org/W4392010858","https://openalex.org/W4392365869","https://openalex.org/W4400738223","https://openalex.org/W4401968678","https://openalex.org/W4406380756","https://openalex.org/W4407591787","https://openalex.org/W4412868596"],"related_works":["https://openalex.org/W7225010007","https://openalex.org/W7204910747","https://openalex.org/W7128091571","https://openalex.org/W7204967563","https://openalex.org/W7171938543","https://openalex.org/W7204933204","https://openalex.org/W7224997125","https://openalex.org/W7224996344","https://openalex.org/W7161010390","https://openalex.org/W7122721002"],"abstract_inverted_index":{"Digital":[0],"marketing":[1],"requires":[2],"RedSeller":[3,46,89,156],"RedDoorz":[4,47],"partners":[5,157],"to":[6,36,63,87,140,174],"develop":[7],"adequate":[8],"promotional":[9],"and":[10,42,91,105,150,163,169],"customer":[11,23,43,82,127,135,164],"service":[12,33,44,136,165],"skills.":[13],"However,":[14],"they":[15],"still":[16],"face":[17],"operational":[18,119],"challenges,":[19,120],"particularly":[20],"when":[21,126],"handling":[22,83],"issues":[24],"that":[25,133,153],"require":[26],"coordination":[27],"with":[28],"partner":[29,124],"hotels.":[30],"This":[31],"community":[32],"activity":[34,50,144],"aimed":[35],"provide":[37],"education":[38,149],"on":[39],"digital":[40,161],"promotion":[41,77,162],"for":[45,148],"partners.":[48],"The":[49,72,111,143],"consisted":[51],"of":[52,69,101,179],"several":[53],"online":[54],"webinar":[55],"sessions":[56,107],"conducted":[57,97],"via":[58],"Google":[59],"Meet":[60],"from":[61],"August":[62],"November":[64],"2025,":[65],"involving":[66],"a":[67,146],"total":[68],"66":[70],"participants.":[71],"materials":[73,137,181],"covered":[74],"social":[75],"media":[76],"strategies,":[78],"guest":[79],"complaint":[80],"handling,":[81],"techniques,":[84],"an":[85],"introduction":[86],"the":[88,109,134,176,180],"program,":[90],"no-show":[92],"booking":[93],"prevention.":[94],"Evaluation":[95],"was":[96],"qualitatively":[98],"through":[99],"observation":[100],"participant":[102,114],"engagement,":[103],"discussions,":[104],"question-and-answer":[106],"during":[108],"webinars.":[110],"results":[112],"showed":[113],"engagement":[115],"in":[116,158],"discussions":[117],"about":[118],"including":[121],"difficulties":[122],"contacting":[123],"hotels":[125],"problems":[128],"occurred.":[129],"These":[130],"findings":[131],"indicate":[132],"were":[138],"relevant":[139],"participants\u2019":[141],"needs.":[142],"provided":[145],"platform":[147],"experience":[151],"sharing":[152],"may":[154],"support":[155,175],"developing":[159],"their":[160],"practices.":[166],"Further":[167],"training":[168],"periodic":[170],"mentoring":[171],"are":[172],"needed":[173],"continued":[177],"application":[178]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-11-01T00:00:00"}
