{"id":"https://openalex.org/W7224127115","doi":"https://doi.org/10.1002/bse.71772","title":"The Cost of Being Green: Sustainability\u2010Linked Eco\u2010Friction, Trade\u2010Off Tolerance, and Tourist Satisfaction in Island Reviews","display_name":"The Cost of Being Green: Sustainability\u2010Linked Eco\u2010Friction, Trade\u2010Off Tolerance, and Tourist Satisfaction in Island Reviews","publication_year":2026,"publication_date":"2026-10-28","ids":{"openalex":"https://openalex.org/W7224127115","doi":"https://doi.org/10.1002/bse.71772"},"language":"en","primary_location":{"id":"doi:10.1002/bse.71772","doi":"https://doi.org/10.1002/bse.71772","is_oa":true,"landing_page_url":"https://doi.org/10.1002/bse.71772","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/bse.71772","source":{"id":"https://openalex.org/S205793605","display_name":"Business Strategy and the Environment","issn_l":"0964-4733","issn":["0964-4733","1099-0836"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Strategy and the Environment","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/bse.71772","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032599875","display_name":"Van Kien Pham","orcid":"https://orcid.org/0000-0003-0438-5684","observed_orcids":["https://orcid.org/0000-0003-0438-5684","https://orcid.org/0009-0002-9952-608X"]},"institutions":[{"id":"https://openalex.org/I4210142044","display_name":"VinUniversity","ror":"https://ror.org/052dmdr17","country_code":"VN","type":"education","lineage":["https://openalex.org/I4210142044"]}],"countries":["VN"],"is_corresponding":true,"raw_author_name":"Van Kien Pham","raw_affiliation_strings":["Smart Green Transformation Center and College of Business and Management VinUniversity  Hanoi Vietnam"],"raw_orcid":"https://orcid.org/0000-0003-0438-5684","affiliations":[{"raw_affiliation_string":"Smart Green Transformation Center and College of Business and Management VinUniversity  Hanoi Vietnam","institution_ids":["https://openalex.org/I4210142044"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027563945","display_name":"Anh Thi Thuc Phan","orcid":"https://orcid.org/0000-0002-0768-2687","observed_orcids":["https://orcid.org/0000-0002-0768-2687"]},"institutions":[{"id":"https://openalex.org/I4210142044","display_name":"VinUniversity","ror":"https://ror.org/052dmdr17","country_code":"VN","type":"education","lineage":["https://openalex.org/I4210142044"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Thi Thuc Anh Phan","raw_affiliation_strings":["Smart Green Transformation Center and College of Business and Management VinUniversity  Hanoi Vietnam"],"raw_orcid":"https://orcid.org/0000-0002-0768-2687","affiliations":[{"raw_affiliation_string":"Smart Green Transformation Center and College of Business and Management VinUniversity  Hanoi Vietnam","institution_ids":["https://openalex.org/I4210142044"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5115021509","display_name":"Linh Le Phuong Giao","orcid":"https://orcid.org/0000-0001-5291-4355","observed_orcids":["https://orcid.org/0000-0001-5291-4355"]},"institutions":[{"id":"https://openalex.org/I181727666","display_name":"University of Economics Ho Chi Minh City","ror":"https://ror.org/010yce376","country_code":"VN","type":"education","lineage":["https://openalex.org/I181727666"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Linh Le Phuong Giao","raw_affiliation_strings":["School of Tourism University of Economics Ho Chi Minh City  Ho Chi Minh city Vietnam"],"raw_orcid":"https://orcid.org/0000-0001-5291-4355","affiliations":[{"raw_affiliation_string":"School of Tourism University of Economics Ho Chi Minh City  Ho Chi Minh city Vietnam","institution_ids":["https://openalex.org/I181727666"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5032599875"],"corresponding_institution_ids":["https://openalex.org/I4210142044"],"apc_list":{"value":4480,"currency":"USD","value_usd":4480},"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.87535806,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.9434000253677368,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.9434000253677368,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.052000001072883606,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tourist-satisfaction","display_name":"tourist satisfaction","score":0.9890000224113464},{"id":"https://openalex.org/keywords/green-premium","display_name":"green premium","score":0.5950000286102295},{"id":"https://openalex.org/keywords/sustainable-tourism","display_name":"sustainable tourism","score":0.7789999842643738},{"id":"https://openalex.org/keywords/island-tourism","display_name":"island tourism","score":0.7110000252723694},{"id":"https://openalex.org/keywords/coastal-tourism","display_name":"coastal tourism","score":0.9829999804496765},{"id":"https://openalex.org/keywords/online-reviews","display_name":"online reviews","score":0.6970000267028809},{"id":"https://openalex.org/keywords/tripadvisor","display_name":"TripAdvisor","score":0.5109999775886536},{"id":"https://openalex.org/keywords/google-maps","display_name":"Google Maps","score":0.9269999861717224},{"id":"https://openalex.org/keywords/review-ratings","display_name":"review ratings","score":0.38100001215934753}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7943999767303467},{"id":"https://openalex.org/C7453019","wikidata":"https://www.wikidata.org/wiki/Q16254302","display_name":"Negativity effect","level":2,"score":0.7835000157356262},{"id":"https://openalex.org/C2778734068","wikidata":"https://www.wikidata.org/wiki/Q1344240","display_name":"Sustainable tourism","level":3,"score":0.7189000248908997},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.6941999793052673},{"id":"https://openalex.org/C2780310539","wikidata":"https://www.wikidata.org/wiki/Q12547192","display_name":"Imperfect","level":2,"score":0.6122999787330627},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.5834000110626221},{"id":"https://openalex.org/C142853389","wikidata":"https://www.wikidata.org/wiki/Q744778","display_name":"Association (psychology)","level":2,"score":0.552299976348877},{"id":"https://openalex.org/C2776687071","wikidata":"https://www.wikidata.org/wiki/Q5265193","display_name":"Destinations","level":3,"score":0.47870001196861267},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.445499986410141},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4339999854564667},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.42410001158714294},{"id":"https://openalex.org/C51167844","wikidata":"https://www.wikidata.org/wiki/Q4422623","display_name":"Latent variable","level":2,"score":0.40959998965263367},{"id":"https://openalex.org/C2992285014","wikidata":"https://www.wikidata.org/wiki/Q570116","display_name":"Tourist destinations","level":4,"score":0.38839998841285706},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3573000133037567},{"id":"https://openalex.org/C2781256819","wikidata":"https://www.wikidata.org/wiki/Q16828835","display_name":"Antecedent (behavioral psychology)","level":2,"score":0.3481000065803528},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.31540000438690186},{"id":"https://openalex.org/C2778354632","wikidata":"https://www.wikidata.org/wiki/Q5604190","display_name":"Greening","level":2,"score":0.3125},{"id":"https://openalex.org/C180075932","wikidata":"https://www.wikidata.org/wiki/Q5333342","display_name":"Econometric model","level":2,"score":0.3091999888420105},{"id":"https://openalex.org/C552854447","wikidata":"https://www.wikidata.org/wiki/Q131201","display_name":"Sustainable development","level":2,"score":0.3066999912261963},{"id":"https://openalex.org/C549774020","wikidata":"https://www.wikidata.org/wiki/Q851147","display_name":"Welfare economics","level":1,"score":0.2890999913215637},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2847000062465668},{"id":"https://openalex.org/C141261163","wikidata":"https://www.wikidata.org/wiki/Q218600","display_name":"Corporate social responsibility","level":2,"score":0.2827000021934509},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.27410000562667847},{"id":"https://openalex.org/C149782125","wikidata":"https://www.wikidata.org/wiki/Q160039","display_name":"Econometrics","level":1,"score":0.27390000224113464},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.27379998564720154},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.27320000529289246},{"id":"https://openalex.org/C100001284","wikidata":"https://www.wikidata.org/wiki/Q2248246","display_name":"Public economics","level":1,"score":0.27129998803138733},{"id":"https://openalex.org/C2781162219","wikidata":"https://www.wikidata.org/wiki/Q26250693","display_name":"Replicate","level":2,"score":0.2709999978542328},{"id":"https://openalex.org/C2775907739","wikidata":"https://www.wikidata.org/wiki/Q1201172","display_name":"Determinative","level":2,"score":0.25270000100135803}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1002/bse.71772","doi":"https://doi.org/10.1002/bse.71772","is_oa":true,"landing_page_url":"https://doi.org/10.1002/bse.71772","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/bse.71772","source":{"id":"https://openalex.org/S205793605","display_name":"Business Strategy and the Environment","issn_l":"0964-4733","issn":["0964-4733","1099-0836"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Strategy and the Environment","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1002/bse.71772","doi":"https://doi.org/10.1002/bse.71772","is_oa":true,"landing_page_url":"https://doi.org/10.1002/bse.71772","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/bse.71772","source":{"id":"https://openalex.org/S205793605","display_name":"Business Strategy and the Environment","issn_l":"0964-4733","issn":["0964-4733","1099-0836"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Strategy and the Environment","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7224127115.pdf","grobid_xml":"https://content.openalex.org/works/W7224127115.grobid-xml"},"referenced_works_count":61,"referenced_works":["https://openalex.org/W1964755820","https://openalex.org/W1968552231","https://openalex.org/W1972076859","https://openalex.org/W1980612295","https://openalex.org/W1990109316","https://openalex.org/W2005555332","https://openalex.org/W2028184439","https://openalex.org/W2030874315","https://openalex.org/W2061872507","https://openalex.org/W2073896218","https://openalex.org/W2095655043","https://openalex.org/W2102770351","https://openalex.org/W2129114751","https://openalex.org/W2131941228","https://openalex.org/W2139707347","https://openalex.org/W2140910804","https://openalex.org/W2164276724","https://openalex.org/W2170512058","https://openalex.org/W2178068968","https://openalex.org/W2183061154","https://openalex.org/W2346758741","https://openalex.org/W2497583782","https://openalex.org/W2502822673","https://openalex.org/W2520828129","https://openalex.org/W2539161094","https://openalex.org/W2599472880","https://openalex.org/W2607217676","https://openalex.org/W2775796249","https://openalex.org/W2790169986","https://openalex.org/W2888207800","https://openalex.org/W2891726134","https://openalex.org/W2968371337","https://openalex.org/W2995172455","https://openalex.org/W3011865677","https://openalex.org/W3020986841","https://openalex.org/W3045500124","https://openalex.org/W3109416014","https://openalex.org/W3122585423","https://openalex.org/W3128553165","https://openalex.org/W3186458108","https://openalex.org/W3208929457","https://openalex.org/W3210903180","https://openalex.org/W4200442080","https://openalex.org/W4211257991","https://openalex.org/W4225304249","https://openalex.org/W4225819687","https://openalex.org/W4281558920","https://openalex.org/W4283659367","https://openalex.org/W4295015170","https://openalex.org/W4303579266","https://openalex.org/W4313510152","https://openalex.org/W4327734520","https://openalex.org/W4385080651","https://openalex.org/W4387220224","https://openalex.org/W4387424896","https://openalex.org/W4389736909","https://openalex.org/W4390598036","https://openalex.org/W4391001567","https://openalex.org/W4393371880","https://openalex.org/W4393378629","https://openalex.org/W4404281878"],"related_works":["https://openalex.org/W7214380993","https://openalex.org/W7213549561","https://openalex.org/W2346758741","https://openalex.org/W2889971060","https://openalex.org/W3126505205","https://openalex.org/W7126425002","https://openalex.org/W7100058230","https://openalex.org/W3217615041","https://openalex.org/W3194626704","https://openalex.org/W2286527951"],"abstract_inverted_index":{"ABSTRACT":[0],"Sustainability":[1],"is":[2,99,107,117],"often":[3],"assumed":[4],"to":[5,85],"enhance":[6],"tourism":[7,31,180],"value,":[8],"yet":[9],"tourists":[10],"do":[11],"not":[12,149],"always":[13],"evaluate":[14],"green":[15,191],"practices":[16],"positively":[17,100],"in":[18,27,56,141,151],"lived":[19],"service":[20],"encounters.":[21],"This":[22],"study":[23,177],"examines":[24],"sustainability\u2010linked":[25,168],"evaluation":[26],"island":[28],"and":[29,50,58,67,79,89],"coastal":[30],"by":[32],"distinguishing":[33],"eco\u2010delight":[34,98],"from":[35,53],"eco\u2010friction,":[36],"defined":[37],"as":[38,164,172,182],"environmentally":[39],"anchored":[40],"inconvenience":[41],"rather":[42,129,170,186],"than":[43,119,130,171,187],"generic":[44,132],"dissatisfaction.":[45],"Using":[46],"138,683":[47],"Google":[48],"Maps":[49],"TripAdvisor":[51],"reviews":[52],"10":[54],"destinations":[55],"Southeast":[57],"East":[59],"Asia,":[60],"we":[61],"apply":[62],"bilingual":[63,72],"dictionary\u2010based":[64],"text":[65],"analysis":[66],"review\u2010level":[68],"econometric":[69],"modeling.":[70],"Separate":[71],"dictionaries,":[73],"environmental":[74],"anchoring":[75],"rules,":[76],"manual":[77],"validation,":[78],"broad\u2010versus\u2010strict":[80],"sensitivity":[81],"analyses":[82],"are":[83,162],"used":[84],"reduce":[86],"construct":[87],"overlap":[88],"make":[90],"classification":[91],"uncertainty":[92],"explicit.":[93],"In":[94],"the":[95,120,142,146,152,159],"broad":[96,143],"sample,":[97],"associated":[101,109],"with":[102,110],"review":[103],"rating,":[104],"whereas":[105],"eco\u2010friction":[106,116],"negatively":[108],"it.":[111],"The":[112,176],"negative":[113],"association":[114,122],"of":[115,123,167],"stronger":[118],"positive":[121,190],"eco\u2010delight,":[124],"indicating":[125],"sustainability\u2010specific":[126],"asymmetric":[127],"negativity":[128,133],"only":[131],"bias.":[134],"Positive":[135],"trade\u2010off":[136,184],"tolerance":[137],"weakens":[138],"this":[139],"penalty":[140],"specification,":[144],"but":[145],"interaction":[147],"does":[148],"replicate":[150],"much":[153],"smaller":[154],"strict":[155],"eco\u2010core":[156],"sample.":[157],"Accordingly,":[158],"text\u2010derived":[160],"variables":[161],"interpreted":[163],"imperfect":[165],"indicators":[166],"discourse":[169],"latent":[173],"psychological":[174],"measures.":[175],"reframes":[178],"sustainable":[179],"experience":[181],"a":[183,188],"structure":[185],"uniformly":[189],"premium.":[192]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-10-29T00:00:00"}