{"id":"https://openalex.org/W7223238249","doi":"https://doi.org/10.1016/j.tipsro.2026.100444","title":"Patient experience using an electronic patient portal in a tertiary care setting: A cross-sectional study","display_name":"Patient experience using an electronic patient portal in a tertiary care setting: A cross-sectional study","publication_year":2026,"publication_date":"2026-10-01","ids":{"openalex":"https://openalex.org/W7223238249","doi":"https://doi.org/10.1016/j.tipsro.2026.100444","pmid":"https://pubmed.ncbi.nlm.nih.gov/42965062","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/13721101"},"language":"en","primary_location":{"id":"doi:10.1016/j.tipsro.2026.100444","doi":"https://doi.org/10.1016/j.tipsro.2026.100444","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.tipsro.2026.100444","pdf_url":null,"source":{"id":"https://openalex.org/S2898444622","display_name":"Technical Innovations & Patient Support in Radiation Oncology","issn_l":"2405-6324","issn":["2405-6324"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1","poland-20"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technical Innovations &amp; Patient Support in Radiation Oncology","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1016/j.tipsro.2026.100444","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5159270941","display_name":"Grace E. Bailey","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I168635309","display_name":"University of Calgary","ror":"https://ror.org/03yjb2x39","country_code":"CA","type":"education","lineage":["https://openalex.org/I168635309"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Grace E. Bailey","raw_affiliation_strings":["Department of Oncology, University of Calgary, Calgary, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Oncology, University of Calgary, Calgary, Canada","institution_ids":["https://openalex.org/I168635309"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072594343","display_name":"Demetra Yannitsos","orcid":"https://orcid.org/0000-0002-5515-8388","observed_orcids":["https://orcid.org/0000-0002-5515-8388"]},"institutions":[{"id":"https://openalex.org/I168635309","display_name":"University of Calgary","ror":"https://ror.org/03yjb2x39","country_code":"CA","type":"education","lineage":["https://openalex.org/I168635309"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Demetra Yannitsos","raw_affiliation_strings":["Department of Oncology, University of Calgary, Calgary, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Oncology, University of Calgary, Calgary, Canada","institution_ids":["https://openalex.org/I168635309"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008097752","display_name":"Lisa Catherine Barbera","orcid":"https://orcid.org/0000-0002-8302-4117","observed_orcids":["https://orcid.org/0000-0002-8302-4117"]},"institutions":[{"id":"https://openalex.org/I168635309","display_name":"University of Calgary","ror":"https://ror.org/03yjb2x39","country_code":"CA","type":"education","lineage":["https://openalex.org/I168635309"]},{"id":"https://openalex.org/I4405273471","display_name":"Arthur J.E. Child Comprehensive Cancer Centre","ror":"https://ror.org/05w495036","country_code":"CA","type":"healthcare","lineage":["https://openalex.org/I126859394","https://openalex.org/I4405273471"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Lisa Barbera","raw_affiliation_strings":["Arthur J.E. Child Comprehensive Cancer Centre, Calgary, Canada","Department of Oncology, University of Calgary, Calgary, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Arthur J.E. Child Comprehensive Cancer Centre, Calgary, Canada","institution_ids":["https://openalex.org/I4405273471"]},{"raw_affiliation_string":"Department of Oncology, University of Calgary, Calgary, Canada","institution_ids":["https://openalex.org/I168635309"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5008097752"],"corresponding_institution_ids":["https://openalex.org/I168635309","https://openalex.org/I4405273471"],"apc_list":{"value":1410,"currency":"USD","value_usd":1410},"apc_paid":{"value":1410,"currency":"USD","value_usd":1410},"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.82258394,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"40","issue":null,"first_page":"100444","last_page":"100444"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.7759000062942505,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.7759000062942505,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.21549999713897705,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10737","display_name":"Health Literacy and Information Accessibility","score":0.0032999999821186066,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-portals","display_name":"patient portals","score":0.9549999833106995},{"id":"https://openalex.org/keywords/patient-experience","display_name":"patient experience","score":0.9909999966621399},{"id":"https://openalex.org/keywords/radiotherapy","display_name":"radiotherapy","score":0.6389999985694885},{"id":"https://openalex.org/keywords/cancer-patients","display_name":"cancer patients","score":0.7329999804496765},{"id":"https://openalex.org/keywords/patient-clinician-communication","display_name":"patient-clinician communication","score":0.6790000200271606},{"id":"https://openalex.org/keywords/breast-cancer","display_name":"breast cancer","score":0.6949999928474426},{"id":"https://openalex.org/keywords/tertiary-care","display_name":"tertiary care","score":0.5},{"id":"https://openalex.org/keywords/patient-engagement","display_name":"patient engagement","score":0.460999995470047}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.816100001335144},{"id":"https://openalex.org/C2777896191","wikidata":"https://www.wikidata.org/wiki/Q22907655","display_name":"Patient experience","level":3,"score":0.7447999715805054},{"id":"https://openalex.org/C2991842025","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Tertiary care","level":2,"score":0.6626999974250793},{"id":"https://openalex.org/C2989236134","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Patient care","level":2,"score":0.600600004196167},{"id":"https://openalex.org/C2780860654","wikidata":"https://www.wikidata.org/wiki/Q7144993","display_name":"Patient-centered care","level":3,"score":0.39469999074935913},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.39079999923706055},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.38690000772476196},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.33079999685287476},{"id":"https://openalex.org/C2776153502","wikidata":"https://www.wikidata.org/wiki/Q7144994","display_name":"Patient portal","level":3,"score":0.32839998602867126},{"id":"https://openalex.org/C61434518","wikidata":"https://www.wikidata.org/wiki/Q932510","display_name":"General surgery","level":1,"score":0.3089999854564667},{"id":"https://openalex.org/C177713679","wikidata":"https://www.wikidata.org/wiki/Q679690","display_name":"Intensive care medicine","level":1,"score":0.2962999939918518},{"id":"https://openalex.org/C3018822202","wikidata":"https://www.wikidata.org/wiki/Q1324077","display_name":"Patient data","level":2,"score":0.29019999504089355},{"id":"https://openalex.org/C141071460","wikidata":"https://www.wikidata.org/wiki/Q40821","display_name":"Surgery","level":1,"score":0.28769999742507935},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.28700000047683716},{"id":"https://openalex.org/C2908852235","wikidata":"https://www.wikidata.org/wiki/Q764527","display_name":"Patient Consent","level":2,"score":0.26489999890327454},{"id":"https://openalex.org/C194828623","wikidata":"https://www.wikidata.org/wiki/Q2861470","display_name":"Emergency medicine","level":1,"score":0.259799987077713},{"id":"https://openalex.org/C2779974597","wikidata":"https://www.wikidata.org/wiki/Q28448986","display_name":"Clinical Practice","level":2,"score":0.2590999901294708},{"id":"https://openalex.org/C3019033257","wikidata":"https://www.wikidata.org/wiki/Q9166713","display_name":"Tertiary level","level":2,"score":0.25859999656677246},{"id":"https://openalex.org/C2779328685","wikidata":"https://www.wikidata.org/wiki/Q1475557","display_name":"Patient safety","level":3,"score":0.2581999897956848}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1016/j.tipsro.2026.100444","doi":"https://doi.org/10.1016/j.tipsro.2026.100444","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.tipsro.2026.100444","pdf_url":null,"source":{"id":"https://openalex.org/S2898444622","display_name":"Technical Innovations & Patient Support in Radiation Oncology","issn_l":"2405-6324","issn":["2405-6324"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1","poland-20"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technical Innovations &amp; Patient Support in Radiation Oncology","raw_type":"journal-article"},{"id":"pmh:oai:pubmedcentral.nih.gov:13721101","doi":null,"is_oa":true,"landing_page_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC13721101/","pdf_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC13721101/pdf/main.pdf","source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tech Innov Patient Support Radiat Oncol","raw_type":"Text"},{"id":"pmid:42965062","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/42965062","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technical innovations & patient support in radiation oncology","raw_type":"Journal Article"},{"id":"pmh:oai:doaj.org/article:9debaab7bf5e41118455c790a058379a","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/9debaab7bf5e41118455c790a058379a","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Technical Innovations & Patient Support in Radiation Oncology, Vol 40, Iss , Pp 100444- (2026)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1016/j.tipsro.2026.100444","doi":"https://doi.org/10.1016/j.tipsro.2026.100444","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.tipsro.2026.100444","pdf_url":null,"source":{"id":"https://openalex.org/S2898444622","display_name":"Technical Innovations & Patient Support in Radiation Oncology","issn_l":"2405-6324","issn":["2405-6324"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1","poland-20"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technical Innovations &amp; Patient Support in Radiation Oncology","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","score":1.0,"display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7223238249.pdf","grobid_xml":"https://content.openalex.org/works/W7223238249.grobid-xml"},"referenced_works_count":22,"referenced_works":["https://openalex.org/W1970236476","https://openalex.org/W2055156085","https://openalex.org/W2121875608","https://openalex.org/W2136459255","https://openalex.org/W2144187609","https://openalex.org/W2288214779","https://openalex.org/W2569936787","https://openalex.org/W2770269309","https://openalex.org/W2771987163","https://openalex.org/W2855712210","https://openalex.org/W2868254539","https://openalex.org/W2893637943","https://openalex.org/W2944434778","https://openalex.org/W3008656532","https://openalex.org/W3013414199","https://openalex.org/W3033386299","https://openalex.org/W3195735150","https://openalex.org/W3209890305","https://openalex.org/W4367284804","https://openalex.org/W4383070175","https://openalex.org/W4388575979","https://openalex.org/W4406162474"],"related_works":["https://openalex.org/W4200611458","https://openalex.org/W3209890305","https://openalex.org/W4285507946","https://openalex.org/W3123731865","https://openalex.org/W2855712210","https://openalex.org/W2883552546","https://openalex.org/W4387982672","https://openalex.org/W4387962218","https://openalex.org/W7096306455","https://openalex.org/W4399324511"],"abstract_inverted_index":{"Purpose":[0],"Electronic":[1],"patient":[2,29,41,46,113,172,251,255,290],"portals":[3],"provide":[4],"a":[5,28,40,53,129,137],"unique":[6],"opportunity":[7],"for":[8,218],"people":[9,135,191],"with":[10,71,86,97,136,159,171,176,233,314],"cancer":[11,55,138,235],"to":[12,37,61,75,90,105,154,167,183,225,241,269,278,295,309],"access":[13],"their":[14,20],"health":[15,25],"information":[16],"and":[17,45,68,82,146,195,207,271,299],"engage":[18],"in":[19,48,124,178,253,260],"care.":[21],"In":[22],"2022,":[23,254],"our":[24],"system":[26],"launched":[27],"portal.":[30],"The":[31,57],"purpose":[32],"of":[33,52,65,84,95,128,134,196,249],"this":[34,179],"study":[35,111,286],"was":[36,152,165,181],"investigate":[38],"how":[39,92,219,272],"portal":[42,67,72,80,160,169,201,252,298,305],"influences":[43],"communication":[44,96,177],"experience":[47,83,94,114,256],"the":[49,63,66,77,87,93,98,117,125,193,220,242,247,250,265,273,297,304,315],"radiation":[50,141],"department":[51,127],"tertiary":[54,130],"center.":[56],"objectives":[58],"were":[59,200,205],"(1)":[60],"describe":[62,91],"uptake":[64],"factors":[69,157],"associated":[70,158],"use;":[73],"(2)":[74],"evaluate":[76,155,168],"association":[78],"between":[79,144],"use":[81,170,296,303],"communicating":[85,313],"clinic;":[88],"(3)":[89],"clinic":[99,221,266,274],"changed":[100],"over":[101],"time":[102],"when":[103,223],"compared":[104,182,224,240],"historical":[106],"data.":[107,187],"Methods":[108],"This":[109,285],"cross-sectional":[110],"collected":[112],"data":[115],"using":[116],"validated":[118],"Your":[119],"Voice":[120],"Matters":[121],"(YVM)":[122],"survey":[123,194],"radiotherapy":[126],"care":[131],"centre.":[132],"Recruitment":[133],"diagnosis":[139],"undergoing":[140],"therapy":[142],"occurred":[143],"April":[145],"October":[147],"2024.":[148],"A":[149,162],"logistic":[150],"regression":[151],"used":[153],"demographic":[156],"use.":[161],"second":[163],"model":[164],"constructed":[166],"reported":[173,213,236],"experience.":[174],"Experience":[175],"cohort":[180],"prior":[184],"years'":[185],"YVM":[186],"Results":[188],"Overall,":[189],"400":[190],"completed":[192],"those":[197,301],"265":[198],"(66%)":[199],"users.":[202],"Portal":[203,211],"users":[204,212],"younger":[206],"had":[208],"higher":[209],"education.":[210],"more":[214,237,293,307],"positive":[215,238],"experiences":[216,239,312],"(90%)":[217],"responded":[222,275],"non-users":[226],"(73%)":[227],"(":[228],"p":[229,281],"=":[230],"0.005).":[231],"Patients":[232],"breast":[234],"other":[243],"tumor":[244],"groups.":[245],"Since":[246],"launch":[248],"has":[257],"improved":[258],"significantly":[259],"areas":[261],"such":[262],"as":[263],"contacting":[264],"(from":[267,276],"30%":[268],"84%)":[270],"48%":[277],"80%)":[279],"(both,":[280],"<":[282],"0.001).":[283],"Conclusions":[284],"highlights":[287],"that":[288,300],"certain":[289],"subgroups":[291],"are":[292,306],"likely":[294,308],"who":[302],"have":[310],"better":[311],"clinic.":[316]},"counts_by_year":[],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2026-10-23T00:00:00"}
