{"id":"https://openalex.org/W7221908538","doi":"https://doi.org/10.61801/ouaess.2026.1.65","title":"Communication in Public Organizations and","display_name":"Communication in Public Organizations and","publication_year":2026,"publication_date":"2026-08-31","ids":{"openalex":"https://openalex.org/W7221908538","doi":"https://doi.org/10.61801/ouaess.2026.1.65"},"language":"en","primary_location":{"id":"doi:10.61801/ouaess.2026.1.65","doi":"https://doi.org/10.61801/ouaess.2026.1.65","is_oa":true,"landing_page_url":"https://doi.org/10.61801/ouaess.2026.1.65","pdf_url":"https://doi.org/10.61801/ouaess.2026.1.65","source":{"id":"https://openalex.org/S2737023843","display_name":"Ovidius University Annals Economic Sciences Series","issn_l":"2393-3119","issn":["2393-3119","2393-3127"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314530","host_organization_name":"Ovidius University Press","host_organization_lineage":["https://openalex.org/P4310314530"],"host_organization_lineage_names":["Ovidius University Press"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ovidius University Annals. Economic Sciences Series","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.61801/ouaess.2026.1.65","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5116599181","display_name":"Dragos Gruia","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I155936010","display_name":"Ovidius University","ror":"https://ror.org/050ccpd76","country_code":"RO","type":"education","lineage":["https://openalex.org/I155936010"]}],"countries":["RO"],"is_corresponding":false,"raw_author_name":"Drago\u0219 Gruia","raw_affiliation_strings":["Ovidius\" University of Constanta , Doctoral School of Management , Romania"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ovidius\" University of Constanta , Doctoral School of Management , Romania","institution_ids":["https://openalex.org/I155936010"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5048826457","display_name":"Dorinela Nancu","orcid":"https://orcid.org/0009-0003-8608-2077","observed_orcids":["https://orcid.org/0009-0003-8608-2077"]},"institutions":[{"id":"https://openalex.org/I155936010","display_name":"Ovidius University","ror":"https://ror.org/050ccpd76","country_code":"RO","type":"education","lineage":["https://openalex.org/I155936010"]}],"countries":["RO"],"is_corresponding":false,"raw_author_name":"Dorinela Nancu","raw_affiliation_strings":["\" Ovidius\" University of Constanta , Faculty of Economic Sciences , Romania","Ovidius\" University of Constanta , Doctoral School of Management , Romania"],"raw_orcid":"https://orcid.org/0009-0003-8608-2077","affiliations":[{"raw_affiliation_string":"\" Ovidius\" University of Constanta , Faculty of Economic Sciences , Romania","institution_ids":["https://openalex.org/I155936010"]},{"raw_affiliation_string":"Ovidius\" University of Constanta , Doctoral School of Management , Romania","institution_ids":["https://openalex.org/I155936010"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I155936010"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"26","issue":"1","first_page":"546","last_page":"553"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.6977999806404114,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.6977999806404114,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.11620000004768372,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.10189999639987946,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-service-communication","display_name":"public service communication","score":0.8199999928474426},{"id":"https://openalex.org/keywords/citizen-satisfaction","display_name":"citizen satisfaction","score":0.7519999742507935},{"id":"https://openalex.org/keywords/public-services","display_name":"public services","score":0.5929999947547913},{"id":"https://openalex.org/keywords/transparency","display_name":"transparency","score":0.9589999914169312},{"id":"https://openalex.org/keywords/digitalization","display_name":"digitalization","score":0.9639999866485596},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9990000128746033},{"id":"https://openalex.org/keywords/responsiveness","display_name":"responsiveness","score":0.9869999885559082},{"id":"https://openalex.org/keywords/public-sector-organizations","display_name":"public sector organizations","score":0.6890000104904175},{"id":"https://openalex.org/keywords/public-service-delivery","display_name":"public service delivery","score":0.5550000071525574}],"concepts":[{"id":"https://openalex.org/C105776082","wikidata":"https://www.wikidata.org/wiki/Q617473","display_name":"Likert scale","level":2,"score":0.6097000241279602},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5856000185012817},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5751000046730042},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.5428000092506409},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5284000039100647},{"id":"https://openalex.org/C144559511","wikidata":"https://www.wikidata.org/wiki/Q2986279","display_name":"Principal (computer security)","level":2,"score":0.4634000062942505},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44920000433921814},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4474000036716461},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.4343999922275543},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40310001373291016},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.35839998722076416},{"id":"https://openalex.org/C521491914","wikidata":"https://www.wikidata.org/wiki/Q1929715","display_name":"Webometrics","level":2,"score":0.34540000557899475},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.32440000772476196},{"id":"https://openalex.org/C181907467","wikidata":"https://www.wikidata.org/wiki/Q17027869","display_name":"Human services","level":2,"score":0.3075999915599823},{"id":"https://openalex.org/C58489278","wikidata":"https://www.wikidata.org/wiki/Q1172284","display_name":"Data set","level":2,"score":0.3046000003814697},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2646999955177307},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.26080000400543213},{"id":"https://openalex.org/C31196326","wikidata":"https://www.wikidata.org/wiki/Q7257916","display_name":"Public institution","level":2,"score":0.2581999897956848},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.25519999861717224}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.61801/ouaess.2026.1.65","doi":"https://doi.org/10.61801/ouaess.2026.1.65","is_oa":true,"landing_page_url":"https://doi.org/10.61801/ouaess.2026.1.65","pdf_url":"https://doi.org/10.61801/ouaess.2026.1.65","source":{"id":"https://openalex.org/S2737023843","display_name":"Ovidius University Annals Economic Sciences Series","issn_l":"2393-3119","issn":["2393-3119","2393-3127"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314530","host_organization_name":"Ovidius University Press","host_organization_lineage":["https://openalex.org/P4310314530"],"host_organization_lineage_names":["Ovidius University Press"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ovidius University Annals. Economic Sciences Series","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:399f120bfdfa4b0fa1f4d33cb5385a4b","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/399f120bfdfa4b0fa1f4d33cb5385a4b","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Ovidius University Annals: Economic Sciences Series, Vol XXVI, Iss 1, Pp 546-553 (2026)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.61801/ouaess.2026.1.65","doi":"https://doi.org/10.61801/ouaess.2026.1.65","is_oa":true,"landing_page_url":"https://doi.org/10.61801/ouaess.2026.1.65","pdf_url":"https://doi.org/10.61801/ouaess.2026.1.65","source":{"id":"https://openalex.org/S2737023843","display_name":"Ovidius University Annals Economic Sciences Series","issn_l":"2393-3119","issn":["2393-3119","2393-3127"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310314530","host_organization_name":"Ovidius University Press","host_organization_lineage":["https://openalex.org/P4310314530"],"host_organization_lineage_names":["Ovidius University Press"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ovidius University Annals. Economic Sciences Series","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7221908538.pdf","grobid_xml":"https://content.openalex.org/works/W7221908538.grobid-xml"},"referenced_works_count":15,"referenced_works":["https://openalex.org/W1562493923","https://openalex.org/W1982321206","https://openalex.org/W2089463205","https://openalex.org/W2130021160","https://openalex.org/W2152739340","https://openalex.org/W2172222758","https://openalex.org/W2588882320","https://openalex.org/W3134911505","https://openalex.org/W3165530547","https://openalex.org/W4210397119","https://openalex.org/W4281628266","https://openalex.org/W4327582148","https://openalex.org/W4382790641","https://openalex.org/W4399265583","https://openalex.org/W7131365347"],"related_works":["https://openalex.org/W7214569548","https://openalex.org/W7167723249","https://openalex.org/W7168274317","https://openalex.org/W7162631533","https://openalex.org/W7163876508","https://openalex.org/W7220579270","https://openalex.org/W7220722744","https://openalex.org/W7216214713","https://openalex.org/W4413408191","https://openalex.org/W7211955728"],"abstract_inverted_index":{"Services":[0],"represent":[1],"a":[2,54,67,98,111],"fundamental":[3],"sector":[4],"of":[5,33,80,105,113],"the":[6,31,78,85,103,116,119,124],"economy,":[7],"characterized":[8],"by":[9,97],"diversity,":[10],"intangibility,":[11],"and":[12,23,39,132],"perishability,":[13],"presenting":[14],"multifaceted":[15],"challenges":[16],"related":[17],"to":[18,29],"human":[19],"resources,":[20],"organizational":[21],"design,":[22],"citizen":[24,133],"communication.":[25],"This":[26],"study":[27,94],"aims":[28],"analyze":[30],"influence":[32],"communication,":[34,128],"transparency,":[35],"digitalization,":[36],"service":[37,130],"quality,":[38],"responsiveness":[40],"on":[41,66,84,110],"overall":[42,88],"satisfaction":[43,89],"with":[44,90],"public":[45,91,127,129],"services.":[46,92],"To":[47],"this":[48],"end,":[49],"data":[50],"were":[51],"gathered":[52],"via":[53],"survey":[55],"instrument":[56],"from":[57],"respondents":[58],"who":[59],"rated":[60],"various":[61],"items":[62],"characterizing":[63],"these":[64,81],"elements":[65],"5-point":[68],"Likert":[69],"scale.":[70],"Utilizing":[71],"multiple":[72],"linear":[73],"regression":[74],"analysis,":[75],"we":[76],"demonstrate":[77],"impact":[79],"independent":[82],"variables":[83],"dependent":[86],"variable\u2014":[87],"The":[93],"is":[95],"complemented":[96],"bibliometric":[99],"analysis":[100,117],"conducted":[101],"using":[102],"Web":[104],"Science":[106],"(WoS)":[107],"database.":[108],"Based":[109],"set":[112],"predefined":[114],"keywords,":[115],"identifies":[118],"principal":[120],"scientific":[121],"contributions":[122],"addressing":[123],"relationship":[125],"between":[126],"delivery,":[131],"satisfaction.":[134]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-10-16T00:00:00"}