{"id":"https://openalex.org/W7221243577","doi":null,"title":"\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629 \u0648\u062c\u0648\u062f\u062a\u0647\u0627 \u0643\u0645\u062f\u062e\u0644 \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0645\u064a\u0632\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0644\u0644\u0645\u0635\u0627\u0631\u0641 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629: \u062f\u0631\u0627\u0633\u0629 \u062a\u0637\u0628\u064a\u0642\u064a\u0629 \u0639\u0644\u0649 \u0645\u0635\u0631\u0641 \u0627\u0644\u062c\u0645\u0647\u0648\u0631\u064a\u0629 \u0641\u0631\u0639 \u0627\u0644\u062e\u0645\u0633","display_name":"\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629 \u0648\u062c\u0648\u062f\u062a\u0647\u0627 \u0643\u0645\u062f\u062e\u0644 \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0645\u064a\u0632\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0644\u0644\u0645\u0635\u0627\u0631\u0641 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629: \u062f\u0631\u0627\u0633\u0629 \u062a\u0637\u0628\u064a\u0642\u064a\u0629 \u0639\u0644\u0649 \u0645\u0635\u0631\u0641 \u0627\u0644\u062c\u0645\u0647\u0648\u0631\u064a\u0629 \u0641\u0631\u0639 \u0627\u0644\u062e\u0645\u0633","publication_year":2024,"publication_date":"2024-12-17","ids":{"openalex":"https://openalex.org/W7221243577"},"language":"ar","primary_location":{"id":"pmh:oai:ojs2.aajsr.com:article/293","doi":null,"is_oa":true,"landing_page_url":"https://aajsr.com/index.php/aajsr/article/view/293","pdf_url":"https://aajsr.com/index.php/aajsr/article/download/293/287","source":{"id":"https://openalex.org/S7407075307","display_name":"Afro-Asian Journal of Scientific Research (AAJSR)","issn_l":"2959-6505","issn":["2959-6505"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2959-6505","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://aajsr.com/index.php/aajsr/article/download/293/287","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5127714839","display_name":"\u0627\u0644\u0634\u0627\u0641\u0639\u064a \u0625\u0628\u0631\u0627\u0647\u064a\u0645 \u0627\u0644\u0634\u0627\u0641\u0639\u064a","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\u0627\u0644\u0634\u0627\u0641\u0639\u064a \u0625\u0628\u0631\u0627\u0647\u064a\u0645 \u0627\u0644\u0634\u0627\u0641\u0639\u064a","raw_affiliation_strings":["\u0642\u0633\u0645 \u0627\u0644\u062a\u0645\u0648\u064a\u0644 \u0648\u0627\u0644\u0645\u0635\u0627\u0631\u0641\u060c \u0643\u0644\u064a\u0629 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u060c \u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0645\u0631\u0642\u0628\u060c \u0627\u0644\u062e\u0645\u0633\u060c \u0644\u064a\u0628\u064a\u0627"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u0642\u0633\u0645 \u0627\u0644\u062a\u0645\u0648\u064a\u0644 \u0648\u0627\u0644\u0645\u0635\u0627\u0631\u0641\u060c \u0643\u0644\u064a\u0629 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u060c \u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0645\u0631\u0642\u0628\u060c \u0627\u0644\u062e\u0645\u0633\u060c \u0644\u064a\u0628\u064a\u0627","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5139247796","display_name":"\u0633\u0645\u064a\u0631\u0629 \u062d\u0633\u064a\u0646 \u0623\u0648\u0635\u064a\u0644\u0629","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\u0633\u0645\u064a\u0631\u0629 \u062d\u0633\u064a\u0646 \u0623\u0648\u0635\u064a\u0644\u0629","raw_affiliation_strings":["\u0642\u0633\u0645 \u0627\u0644\u062a\u0645\u0648\u064a\u0644 \u0648\u0627\u0644\u0645\u0635\u0627\u0631\u0641\u060c \u0643\u0644\u064a\u0629 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u060c \u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0645\u0631\u0642\u0628\u060c \u0627\u0644\u062e\u0645\u0633\u060c \u0644\u064a\u0628\u064a\u0627"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u0642\u0633\u0645 \u0627\u0644\u062a\u0645\u0648\u064a\u0644 \u0648\u0627\u0644\u0645\u0635\u0627\u0631\u0641\u060c \u0643\u0644\u064a\u0629 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u060c \u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0645\u0631\u0642\u0628\u060c \u0627\u0644\u062e\u0645\u0633\u060c \u0644\u064a\u0628\u064a\u0627","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.52904849,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6996999979019165,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6996999979019165,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.2865999937057495,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14419","display_name":"Banking Systems and Strategies","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/banking-service-quality","display_name":"bank service quality","score":0.9179999828338623},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.8389999866485596},{"id":"https://openalex.org/keywords/commercial-banks","display_name":"commercial banks","score":0.9399999976158142},{"id":"https://openalex.org/keywords/service-quality-dimensions","display_name":"service quality dimensions","score":0.6930000185966492},{"id":"https://openalex.org/keywords/tangibles","display_name":"tangibles","score":0.7860000133514404},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":0.9760000109672546},{"id":"https://openalex.org/keywords/responsiveness","display_name":"responsiveness","score":0.9860000014305115},{"id":"https://openalex.org/keywords/assurance","display_name":"assurance","score":0.9909999966621399},{"id":"https://openalex.org/keywords/empathy","display_name":"empathy","score":0.9959999918937683},{"id":"https://openalex.org/keywords/libyan-banking-sector","display_name":"Libyan banking sector","score":0.7049999833106995}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.19869999587535858},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.19499999284744263},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1906999945640564},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.1860000044107437},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.18389999866485596},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.16850000619888306},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.16580000519752502},{"id":"https://openalex.org/C61797465","wikidata":"https://www.wikidata.org/wiki/Q1188986","display_name":"Term (time)","level":2,"score":0.16410000622272491},{"id":"https://openalex.org/C2776608160","wikidata":"https://www.wikidata.org/wiki/Q4785462","display_name":"Natural (archaeology)","level":2,"score":0.16120000183582306},{"id":"https://openalex.org/C81917197","wikidata":"https://www.wikidata.org/wiki/Q628760","display_name":"Selection (genetic algorithm)","level":2,"score":0.15870000422000885}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:ojs2.aajsr.com:article/293","doi":null,"is_oa":true,"landing_page_url":"https://aajsr.com/index.php/aajsr/article/view/293","pdf_url":"https://aajsr.com/index.php/aajsr/article/download/293/287","source":{"id":"https://openalex.org/S7407075307","display_name":"Afro-Asian Journal of Scientific Research (AAJSR)","issn_l":"2959-6505","issn":["2959-6505"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2959-6505","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ojs2.aajsr.com:article/293","doi":null,"is_oa":true,"landing_page_url":"https://aajsr.com/index.php/aajsr/article/view/293","pdf_url":"https://aajsr.com/index.php/aajsr/article/download/293/287","source":{"id":"https://openalex.org/S7407075307","display_name":"Afro-Asian Journal of Scientific Research (AAJSR)","issn_l":"2959-6505","issn":["2959-6505"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2959-6505","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7221243577.pdf","grobid_xml":"https://content.openalex.org/works/W7221243577.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7221257307","https://openalex.org/W7117421133","https://openalex.org/W7219542934","https://openalex.org/W7165804840","https://openalex.org/W7206203949","https://openalex.org/W7216908992","https://openalex.org/W4408966820","https://openalex.org/W2541174186","https://openalex.org/W7165779263","https://openalex.org/W4416849041"],"abstract_inverted_index":{"\u0647\u062f\u0641":[0],"\u0647\u0630\u0627":[1],"\u0627\u0644\u0628\u062d\u062b":[2],"\u0625\u0644\u0649":[3,38],"\u062f\u0631\u0627\u0633\u0629":[4,29],"\u0623\u062b\u0631":[5,40],"\u062a\u0637\u0628\u064a\u0642":[6],"\u0623\u0628\u0639\u0627\u062f":[7,57],"\u062c\u0648\u062f\u0629":[8,58],"\u0627\u0644\u062e\u062f\u0645\u0627\u062a":[9,45],"\u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629\u060c":[10],"\u0648\u0627\u0644\u0645\u062a\u0645\u062b\u0644\u0629":[11],"\u0641\u064a:":[12],"\u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629\u060c":[13],"\u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f\u064a\u0629\u060c":[14],"\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c":[15],"\u0627\u0644\u0636\u0645\u0627\u0646\u060c":[16],"\u0648\u0627\u0644\u0644\u0637\u0641\u060c":[17],"\u0639\u0644\u0649":[18,27],"\u062a\u062d\u0642\u064a\u0642":[19],"\u0627\u0644\u0645\u064a\u0632\u0629":[20,49],"\u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629":[21,50],"\u0644\u0644\u0645\u0635\u0627\u0631\u0641":[22],"\u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629":[23],"\u0627\u0644\u0644\u064a\u0628\u064a\u0629.":[24,65],"\u0627\u0639\u062a\u0645\u062f":[25],"\u0627\u0644\u0628\u0627\u062d\u062b\u0627\u0646":[26],"\u0645\u0646\u0647\u062c":[28],"\u0627\u0644\u062d\u0627\u0644\u0629":[30],"\u0644\u062a\u062d\u0644\u064a\u0644":[31],"\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a":[32],"\u0648\u0627\u0633\u062a\u0646\u062a\u0627\u062c":[33],"\u0627\u0644\u0646\u062a\u0627\u0626\u062c.":[34],"\u0648\u0642\u062f":[35],"\u062a\u0648\u0635\u0644\u062a":[36],"\u0627\u0644\u062f\u0631\u0627\u0633\u0629":[37],"\u0648\u062c\u0648\u062f":[39],"\u0630\u0648":[41],"\u062f\u0644\u0627\u0644\u0629":[42],"\u0625\u062d\u0635\u0627\u0626\u064a\u0629":[43],"\u0644\u062c\u0648\u062f\u0629":[44],"\u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629":[46,64],"\u0641\u064a":[47,62],"\u062a\u0639\u0632\u064a\u0632":[48],"\u0644\u0647\u0630\u0647":[51],"\u0627\u0644\u0645\u0635\u0627\u0631\u0641\u060c":[52],"\u0645\u0645\u0627":[53],"\u064a\u0639\u0643\u0633":[54],"\u0623\u0647\u0645\u064a\u0629":[55],"\u062a\u062d\u0633\u064a\u0646":[56],"\u0627\u0644\u062e\u062f\u0645\u0629":[59],"\u0644\u062a\u062d\u0642\u064a\u0642":[60],"\u0627\u0644\u062a\u0645\u064a\u0632":[61],"\u0627\u0644\u0628\u064a\u0626\u0629":[63]},"counts_by_year":[],"updated_date":"2026-10-11T09:32:39.932853","created_date":"2026-10-10T00:00:00"}