{"id":"https://openalex.org/W7220404342","doi":"https://doi.org/10.53840/myjict11-1-256","title":"Bibliometric Analysis Of Conversational Agents As Advisors, Mentors And Counsellors: Trends And Research Insights (2019\u20132025)","display_name":"Bibliometric Analysis Of Conversational Agents As Advisors, Mentors And Counsellors: Trends And Research Insights (2019\u20132025)","publication_year":2026,"publication_date":"2026-06-29","ids":{"openalex":"https://openalex.org/W7220404342","doi":"https://doi.org/10.53840/myjict11-1-256"},"language":"en","primary_location":{"id":"pmh:oai:myjict.kuis.edu.my:article/256","doi":"https://doi.org/10.53840/myjict11-1-256","is_oa":true,"landing_page_url":"https://myjict.uis.edu.my/index.php/journal/article/view/256","pdf_url":"https://myjict.uis.edu.my/index.php/journal/article/download/256/155","source":{"id":"https://openalex.org/S5406929607","display_name":"Malaysian Journal of Information and Communication Technology (MyJICT)","issn_l":"0127-7812","issn":["0127-7812"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I93189275","host_organization_name":"Selangor Islamic University","host_organization_lineage":["https://openalex.org/I93189275"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2180-0731","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://myjict.uis.edu.my/index.php/journal/article/download/256/155","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084959452","display_name":"Che Wan Shamsul Bahri Che Wan Ahmad","orcid":"https://orcid.org/0009-0006-2632-1410","observed_orcids":["https://orcid.org/0009-0006-2632-1410"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Che Wan Ahmad, Che Wan Shamsul Bahri","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5157442402","display_name":"Khirunizam Abd Rahman","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Abd Rahman, Khirunizam","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080559348","display_name":"Syarbaini Ahmad","orcid":"https://orcid.org/0000-0003-0776-3708","observed_orcids":["https://orcid.org/0000-0003-0776-3708"]},"institutions":[{"id":"https://openalex.org/I226432","display_name":"Universiti Malaysia Kelantan","ror":"https://ror.org/0463y2v87","country_code":"MY","type":"education","lineage":["https://openalex.org/I226432"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Ahmad, Syarbaini","raw_affiliation_strings":["Faculty of Data Science and Computing (FSDK), Universiti Malaysia Kelantan (UMK), Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Data Science and Computing (FSDK), Universiti Malaysia Kelantan (UMK), Malaysia","institution_ids":["https://openalex.org/I226432"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036076264","display_name":"Mokmin Basri","orcid":"https://orcid.org/0009-0009-7222-9369","observed_orcids":["https://orcid.org/0009-0009-7222-9369"]},"institutions":[{"id":"https://openalex.org/I93189275","display_name":"Selangor Islamic University","ror":"https://ror.org/00vkd8x05","country_code":"MY","type":"education","lineage":["https://openalex.org/I93189275"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Basri, Mokmin","raw_affiliation_strings":["Faculty of Creative Multimedia and Computing, Universiti Islam Selangor, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Creative Multimedia and Computing, Universiti Islam Selangor, Malaysia","institution_ids":["https://openalex.org/I93189275"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.78362248,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.7192000150680542,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.7192000150680542,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10102","display_name":"scientometrics and bibliometrics research","score":0.20569999516010284,"subfield":{"id":"https://openalex.org/subfields/1804","display_name":"Statistics, Probability and Uncertainty"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13284","display_name":"Psychology Research and Bibliometrics","score":0.011500000022351742,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbots","display_name":"chatbots","score":0.9940000176429749},{"id":"https://openalex.org/keywords/virtual-assistants","display_name":"virtual assistants","score":0.9789999723434448},{"id":"https://openalex.org/keywords/generative-ai","display_name":"generative AI","score":0.8399999737739563},{"id":"https://openalex.org/keywords/large-language-models","display_name":"large language models","score":0.9139999747276306},{"id":"https://openalex.org/keywords/research-trends","display_name":"research trends","score":0.7749999761581421},{"id":"https://openalex.org/keywords/international-research-collaboration","display_name":"international research collaboration","score":0.7680000066757202},{"id":"https://openalex.org/keywords/human-ai-interaction","display_name":"human-AI interaction","score":0.765999972820282},{"id":"https://openalex.org/keywords/ethical-ai","display_name":"ethical AI","score":0.6190000176429749},{"id":"https://openalex.org/keywords/trust-in-ai","display_name":"trust in AI","score":0.8669999837875366},{"id":"https://openalex.org/keywords/personalization","display_name":"personalization","score":0.7720000147819519},{"id":"https://openalex.org/keywords/malaysia","display_name":"Malaysia","score":0.3959999978542328}],"concepts":[{"id":"https://openalex.org/C39890363","wikidata":"https://www.wikidata.org/wiki/Q36108","display_name":"Generative grammar","level":2,"score":0.5681999921798706},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.5338000059127808},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.5103999972343445},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.43970000743865967},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4300999939441681},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.39070001244544983},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.38960000872612},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.36550000309944153},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.328000009059906},{"id":"https://openalex.org/C55587333","wikidata":"https://www.wikidata.org/wiki/Q1133029","display_name":"Engineering ethics","level":1,"score":0.30300000309944153},{"id":"https://openalex.org/C114713312","wikidata":"https://www.wikidata.org/wiki/Q7551269","display_name":"Social network analysis","level":3,"score":0.3010999858379364},{"id":"https://openalex.org/C500882744","wikidata":"https://www.wikidata.org/wiki/Q269236","display_name":"Latent Dirichlet allocation","level":3,"score":0.2840999960899353},{"id":"https://openalex.org/C127627568","wikidata":"https://www.wikidata.org/wiki/Q1639361","display_name":"Sociotechnical system","level":2,"score":0.2782000005245209},{"id":"https://openalex.org/C36464697","wikidata":"https://www.wikidata.org/wiki/Q451553","display_name":"Visualization","level":2,"score":0.2741999924182892},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.2736000120639801},{"id":"https://openalex.org/C207267971","wikidata":"https://www.wikidata.org/wiki/Q120208","display_name":"Emerging technologies","level":2,"score":0.27239999175071716},{"id":"https://openalex.org/C171686336","wikidata":"https://www.wikidata.org/wiki/Q3532085","display_name":"Topic model","level":2,"score":0.26809999346733093},{"id":"https://openalex.org/C84389358","wikidata":"https://www.wikidata.org/wiki/Q1129466","display_name":"Discourse analysis","level":2,"score":0.2630000114440918},{"id":"https://openalex.org/C133741464","wikidata":"https://www.wikidata.org/wiki/Q849359","display_name":"Interdisciplinarity","level":2,"score":0.2623000144958496},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.25780001282691956}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:myjict.kuis.edu.my:article/256","doi":"https://doi.org/10.53840/myjict11-1-256","is_oa":true,"landing_page_url":"https://myjict.uis.edu.my/index.php/journal/article/view/256","pdf_url":"https://myjict.uis.edu.my/index.php/journal/article/download/256/155","source":{"id":"https://openalex.org/S5406929607","display_name":"Malaysian Journal of Information and Communication Technology (MyJICT)","issn_l":"0127-7812","issn":["0127-7812"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I93189275","host_organization_name":"Selangor Islamic University","host_organization_lineage":["https://openalex.org/I93189275"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2180-0731","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:myjict.kuis.edu.my:article/256","doi":"https://doi.org/10.53840/myjict11-1-256","is_oa":true,"landing_page_url":"https://myjict.uis.edu.my/index.php/journal/article/view/256","pdf_url":"https://myjict.uis.edu.my/index.php/journal/article/download/256/155","source":{"id":"https://openalex.org/S5406929607","display_name":"Malaysian Journal of Information and Communication Technology (MyJICT)","issn_l":"0127-7812","issn":["0127-7812"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I93189275","host_organization_name":"Selangor Islamic University","host_organization_lineage":["https://openalex.org/I93189275"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2180-0731","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7220404342.pdf","grobid_xml":"https://content.openalex.org/works/W7220404342.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4405102988","https://openalex.org/W4362575155","https://openalex.org/W4407145143","https://openalex.org/W4416177964","https://openalex.org/W4414374544","https://openalex.org/W4415650824","https://openalex.org/W4365475001","https://openalex.org/W4408340933","https://openalex.org/W4413206518","https://openalex.org/W4389793896"],"abstract_inverted_index":{"This":[0,204],"study":[1,46,205],"presents":[2],"a":[3,78,150,219],"bibliometric":[4],"analysis":[5,130,183],"of":[6,34,88,211,222,229,248],"global":[7],"research":[8,58,188],"trends":[9],"on":[10,192,213],"chatbots,":[11],"conversational":[12,155,215],"agents,":[13],"and":[14,21,25,42,56,71,119,140,172,200,226,240,255],"virtual":[15],"assistants":[16],"functioning":[17],"as":[18,94,124,144],"advisors,":[19],"mentors,":[20],"counselors":[22],"between":[23],"2019":[24,103],"2025":[26],"using":[27,68],"995":[28],"Scopus-indexed":[29],"publications":[30,98],"across":[31],"the":[32,86,111,145,169,208,223,230,246],"fields":[33],"computer":[35],"science,":[36],"engineering,":[37],"social":[38],"sciences,":[39],"medicine,":[40],"mathematics,":[41],"decision":[43],"sciences.":[44],"The":[45,75,181],"aims":[47],"to":[48,61,104,207],"examine":[49],"publication":[50],"growth,":[51],"influential":[52,147],"sources,":[53],"collaboration":[54,163],"networks,":[55],"emerging":[57,257],"themes":[59],"related":[60],"AI-powered":[62,214],"advisory":[63,202],"systems.":[64,203],"Data":[65],"were":[66],"analyzed":[67],"Bibliometrix,":[69],"VOSviewer,":[70],"descriptive":[72],"statistical":[73],"techniques.":[74],"findings":[76],"reveal":[77],"substantial":[79],"exponential":[80],"increase":[81],"in":[82,102,106,244,253],"publications,":[83],"particularly":[84,243],"following":[85],"emergence":[87],"generative":[89,159,193],"artificial":[90],"intelligence":[91],"technologies":[92],"such":[93],"ChatGPT,":[95],"with":[96],"annual":[97],"increasing":[99],"from":[100,152],"12":[101],"474":[105],"2025.":[107],"Computer":[108],"Science":[109],"remains":[110],"dominant":[112],"discipline,":[113],"while":[114,232],"education,":[115],"mental":[116],"health,":[117],"healthcare,":[118],"human-AI":[120],"interaction":[121],"have":[122],"emerged":[123],"key":[125],"application":[126],"domains.":[127],"Keyword":[128],"co-occurrence":[129],"identifies":[131],"\u201cchatbot,\u201d":[132],"\u201cartificial":[133],"intelligence,\u201d":[134],"\u201cnatural":[135],"language":[136,142],"processing,\u201d":[137],"\u201cmachine":[138],"learning,\u201d":[139],"\u201clarge":[141],"models\u201d":[143],"most":[146],"themes,":[148],"reflecting":[149],"transition":[151],"traditional":[153],"rule-based":[154],"systems":[156,216,252],"toward":[157],"intelligent":[158],"AI":[160,194,241],"applications.":[161],"International":[162],"networks":[164],"are":[165,190],"primarily":[166],"dominated":[167],"by":[168,217],"United":[170],"States":[171],"China,":[173],"whereas":[174],"Southeast":[175],"Asian":[176],"contributions":[177],"remain":[178],"comparatively":[179],"limited.":[180],"visualisation":[182],"further":[184],"indicates":[185],"that":[186],"future":[187],"hotspots":[189],"centered":[191],"integration,":[195],"ethical":[196],"AI,":[197],"trust,":[198],"personalization,":[199],"domain-specific":[201],"contributes":[206],"growing":[209],"body":[210],"knowledge":[212],"providing":[218],"comprehensive":[220],"overview":[221],"intellectual":[224],"structure":[225],"developmental":[227],"trajectory":[228],"field":[231],"offering":[233],"strategic":[234],"insights":[235],"for":[236],"researchers,":[237],"policymakers,":[238],"educators,":[239],"developers,":[242],"supporting":[245],"development":[247],"culturally":[249],"adaptive":[250],"chatbot":[251],"Malaysia":[254],"other":[256],"digital":[258],"economies.":[259]},"counts_by_year":[],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2026-10-06T00:00:00"}
