{"id":"https://openalex.org/W7220344713","doi":null,"title":"Navigating the Communication Barrier Organizational Outcome Nexus through the Mediating Role of Workplace Behavior in Thai Logistics Firms","display_name":"Navigating the Communication Barrier Organizational Outcome Nexus through the Mediating Role of Workplace Behavior in Thai Logistics Firms","publication_year":2026,"publication_date":"2026-05-05","ids":{"openalex":"https://openalex.org/W7220344713"},"language":"en","primary_location":{"id":"pmh:oai:so19.tci-thaijo.org:article/3128","doi":null,"is_oa":true,"landing_page_url":"https://so19.tci-thaijo.org/index.php/sjhs/article/view/3128","pdf_url":"https://so19.tci-thaijo.org/index.php/sjhs/article/download/3128/1922","source":{"id":"https://openalex.org/S5407055842","display_name":"St Theresa Journal of Humanities and Social Sciences","issn_l":"2408-2120","issn":["2408-2120","2539-5947"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-4"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2408-2120","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://so19.tci-thaijo.org/index.php/sjhs/article/download/3128/1922","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5096593906","display_name":"Praewpun Bumrungthai","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Bumrungthai, Praewpun","raw_affiliation_strings":["Independent Researcher, Thailand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Independent Researcher, Thailand","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5157165549","display_name":"MD Abdus Salam","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Salam, MD Abdus","raw_affiliation_strings":["Lecturer, Faculty of Business Administration, St Teresa International University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lecturer, Faculty of Business Administration, St Teresa International University","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052347845","display_name":"Rubaba Nawrin","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nawrin, Rubaba","raw_affiliation_strings":["Lecturer, Faculty of Business Administration, St Teresa International University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lecturer, Faculty of Business Administration, St Teresa International University","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5156955681","display_name":"Nazmun Nahar","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I157386601","display_name":"North South University","ror":"https://ror.org/05wdbfp45","country_code":"BD","type":"education","lineage":["https://openalex.org/I157386601"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Nahar, Nazmun","raw_affiliation_strings":["Lecturer, Department of Accounting and Finance, North South University, Bangladesh"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lecturer, Department of Accounting and Finance, North South University, Bangladesh","institution_ids":["https://openalex.org/I157386601"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5156955837","display_name":"Urairat Phochanang","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Phochanang, Urairat","raw_affiliation_strings":["St Teresa International University, Thailand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"St Teresa International University, Thailand","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5157208932","display_name":"Wipawan Pluemjai","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Pluemjai, Wipawan","raw_affiliation_strings":["Independent Researcher, Thailand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Independent Researcher, Thailand","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.8809000253677368,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.8809000253677368,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13716","display_name":"Interpersonal and Organizational Communication","score":0.031199999153614044,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.022700000554323196,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/communication-barriers","display_name":"communication barriers","score":0.9810000061988831},{"id":"https://openalex.org/keywords/workplace-behavior","display_name":"workplace behavior","score":0.9779999852180481},{"id":"https://openalex.org/keywords/organizational-outcomes","display_name":"organizational outcomes","score":0.7889999747276306},{"id":"https://openalex.org/keywords/productivity","display_name":"productivity","score":0.7770000100135803},{"id":"https://openalex.org/keywords/organizational-culture","display_name":"organizational culture","score":0.9950000047683716},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.996999979019165},{"id":"https://openalex.org/keywords/employee-retention","display_name":"employee retention","score":0.9990000128746033},{"id":"https://openalex.org/keywords/logistics-companies","display_name":"logistics companies","score":0.6759999990463257},{"id":"https://openalex.org/keywords/mediation","display_name":"mediation","score":0.628000020980835}],"concepts":[{"id":"https://openalex.org/C148609458","wikidata":"https://www.wikidata.org/wiki/Q7021281","display_name":"Nexus (standard)","level":2,"score":0.7634000182151794},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6159999966621399},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.5839999914169312},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.5561000108718872},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5496000051498413},{"id":"https://openalex.org/C116314809","wikidata":"https://www.wikidata.org/wiki/Q1937189","display_name":"Organizational communication","level":2,"score":0.5324000120162964},{"id":"https://openalex.org/C82793941","wikidata":"https://www.wikidata.org/wiki/Q1046024","display_name":"Path analysis (statistics)","level":2,"score":0.46869999170303345},{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.44369998574256897},{"id":"https://openalex.org/C148220186","wikidata":"https://www.wikidata.org/wiki/Q7111912","display_name":"Outcome (game theory)","level":2,"score":0.43959999084472656},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.41940000653266907},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.376800000667572},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3732999861240387},{"id":"https://openalex.org/C165672731","wikidata":"https://www.wikidata.org/wiki/Q25047583","display_name":"Organizational performance","level":2,"score":0.3312000036239624},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.33059999346733093},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31859999895095825},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.3034999966621399},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.2955999970436096},{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.29420000314712524},{"id":"https://openalex.org/C2777153609","wikidata":"https://www.wikidata.org/wiki/Q16976545","display_name":"Organizational identification","level":3,"score":0.275299996137619},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.27489998936653137},{"id":"https://openalex.org/C71156930","wikidata":"https://www.wikidata.org/wiki/Q792530","display_name":"Internal communications","level":2,"score":0.27160000801086426}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:so19.tci-thaijo.org:article/3128","doi":null,"is_oa":true,"landing_page_url":"https://so19.tci-thaijo.org/index.php/sjhs/article/view/3128","pdf_url":"https://so19.tci-thaijo.org/index.php/sjhs/article/download/3128/1922","source":{"id":"https://openalex.org/S5407055842","display_name":"St Theresa Journal of Humanities and Social Sciences","issn_l":"2408-2120","issn":["2408-2120","2539-5947"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-4"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2408-2120","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:so19.tci-thaijo.org:article/3128","doi":null,"is_oa":true,"landing_page_url":"https://so19.tci-thaijo.org/index.php/sjhs/article/view/3128","pdf_url":"https://so19.tci-thaijo.org/index.php/sjhs/article/download/3128/1922","source":{"id":"https://openalex.org/S5407055842","display_name":"St Theresa Journal of Humanities and Social Sciences","issn_l":"2408-2120","issn":["2408-2120","2539-5947"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-4"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2408-2120","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.9211000204086304}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7220344713.pdf","grobid_xml":"https://content.openalex.org/works/W7220344713.grobid-xml"},"referenced_works_count":11,"referenced_works":["https://openalex.org/W1973994148","https://openalex.org/W2016527632","https://openalex.org/W2047354439","https://openalex.org/W2095870081","https://openalex.org/W2111462389","https://openalex.org/W2530409471","https://openalex.org/W3003865254","https://openalex.org/W3034176513","https://openalex.org/W3082353819","https://openalex.org/W3125207171","https://openalex.org/W4243321329"],"related_works":["https://openalex.org/W3216090440","https://openalex.org/W4283360985","https://openalex.org/W4410456827","https://openalex.org/W2068010211","https://openalex.org/W4406112223","https://openalex.org/W4288098736","https://openalex.org/W7220137852","https://openalex.org/W4412056446","https://openalex.org/W3083124770","https://openalex.org/W4404419979"],"abstract_inverted_index":{"Effective":[0],"communication":[1,22,31,87,101,129,141],"is":[2,14,46],"often":[3],"regarded":[4],"as":[5,48],"a":[6,49,68,151],"critical":[7],"driver":[8],"of":[9,62,100],"organizational":[10,34,37,81,110,153],"performance,":[11],"yet":[12],"there":[13],"limited":[15],"empirical":[16],"study":[17,28],"on":[18,103,117],"the":[19,52,98],"interplay":[20],"between":[21],"barriers":[23,32,102],"and":[24,41,105,112,126,134,142,155],"workplace":[25,44,94,128,144],"behavior.":[26],"This":[27],"investigates":[29],"how":[30,122],"affect":[33],"outcomes:":[35],"productivity,":[36],"culture,":[38,111],"employee":[39,106,135],"satisfaction,":[40,107],"retention,":[42],"when":[43],"behavior":[45,95,145],"present":[47],"mediator":[50],"in":[51,66,73],"Thai":[53],"logistics":[54,64],"industry.":[55],"Using":[56],"112":[57],"data":[58],"collected":[59],"from":[60],"employees":[61],"several":[63],"companies":[65],"Thailand,":[67],"path":[69],"analysis":[70,91],"was":[71],"performed":[72],"Amos.":[74],"The":[75,89],"findings":[76],"show":[77],"that":[78,93,138],"all":[79],"four":[80],"outcomes":[82],"are":[83,130,146],"significantly":[84],"predicted":[85],"by":[86],"barriers.":[88],"mediation":[90],"discovers":[92],"fully":[96],"mediates":[97,109],"impact":[99],"productivity":[104],"partially":[108],"has":[113],"no":[114],"mediating":[115],"effect":[116],"retention.":[118],"These":[119],"results":[120],"highlight":[121],"crucial":[123],"behavioral":[124],"congruence":[125],"efficient":[127],"to":[131,149],"improving":[132],"output":[133],"satisfaction.":[136],"Organizations":[137],"prioritize":[139],"barrier-free":[140],"positive":[143],"better":[147],"positioned":[148],"create":[150],"strong":[152],"culture":[154],"grow":[156],"sustainably.":[157]},"counts_by_year":[],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2026-10-05T00:00:00"}