{"id":"https://openalex.org/W7220282976","doi":null,"title":"The Impact of Virtual Care Quality on Patient Satisfaction: A Systematic Review","display_name":"The Impact of Virtual Care Quality on Patient Satisfaction: A Systematic Review","publication_year":2025,"publication_date":"2025-08-01","ids":{"openalex":"https://openalex.org/W7220282976"},"language":"en","primary_location":{"id":"pmh:oai:ijmeet.org:article/129","doi":null,"is_oa":true,"landing_page_url":"https://www.ijmeet.org/index.php/journal/article/view/129","pdf_url":"https://www.ijmeet.org/index.php/journal/article/download/129/70","source":{"id":"https://openalex.org/S7407076204","display_name":"International Journal on Management Education and Emerging Technology(IJMEET)","issn_l":"2583-9438","issn":["2583-9438"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2583-9438","raw_type":"info:eu-repo/semantics/article"},"parent_works":[],"lineage":["https://openalex.org/W7220282976"],"child_works_count":0,"type":"review","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.ijmeet.org/index.php/journal/article/download/129/70","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5120598450","display_name":"Eng. Samar Magdy Abdelsalam","orcid":"https://orcid.org/0000-0002-0298-9540","observed_orcids":["https://orcid.org/0000-0002-0298-9540"]},"institutions":[{"id":"https://openalex.org/I1336834208","display_name":"Management and Science University","ror":"https://ror.org/027zr9y17","country_code":"MY","type":"education","lineage":["https://openalex.org/I1336834208"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Samar Abdelsalam","raw_affiliation_strings":["Graduate School of Management, Postgraduate Centre, Management and Science University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate School of Management, Postgraduate Centre, Management and Science University","institution_ids":["https://openalex.org/I1336834208"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034322834","display_name":"Asad ur Rehman","orcid":"https://orcid.org/0000-0003-4815-5493","observed_orcids":["https://orcid.org/0000-0003-4815-5493","https://orcid.org/0000-0001-8787-8630"]},"institutions":[{"id":"https://openalex.org/I1336834208","display_name":"Management and Science University","ror":"https://ror.org/027zr9y17","country_code":"MY","type":"education","lineage":["https://openalex.org/I1336834208"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Asad Ur Rehman","raw_affiliation_strings":["Graduate School of Management, Postgraduate Centre, Management and Science University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate School of Management, Postgraduate Centre, Management and Science University","institution_ids":["https://openalex.org/I1336834208"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I1336834208"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9409000277519226,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9409000277519226,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.0502999983727932,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.005400000140070915,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/virtual-care","display_name":"virtual care","score":0.9409999847412109},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":1.0},{"id":"https://openalex.org/keywords/telemedicine","display_name":"telemedicine","score":0.8539999723434448},{"id":"https://openalex.org/keywords/patient-provider-communication","display_name":"patient-provider communication","score":0.9020000100135803},{"id":"https://openalex.org/keywords/access-to-technology","display_name":"access to technology","score":0.8500000238418579},{"id":"https://openalex.org/keywords/convenience-of-care","display_name":"convenience of care","score":0.9300000071525574},{"id":"https://openalex.org/keywords/sociodemographic-factors","display_name":"sociodemographic factors","score":0.9850000143051147},{"id":"https://openalex.org/keywords/digital-health","display_name":"digital health","score":0.41200000047683716},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.9589999914169312}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5952000021934509},{"id":"https://openalex.org/C2778533338","wikidata":"https://www.wikidata.org/wiki/Q7935148","display_name":"Virtual patient","level":2,"score":0.520799994468689},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.48339998722076416},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.47279998660087585},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.44769999384880066},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.42640000581741333},{"id":"https://openalex.org/C2779891985","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telemedicine","level":3,"score":0.42570000886917114},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.38909998536109924},{"id":"https://openalex.org/C3018838755","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Medical care","level":2,"score":0.3736000061035156},{"id":"https://openalex.org/C2780433410","wikidata":"https://www.wikidata.org/wiki/Q5276090","display_name":"Digital health","level":3,"score":0.3666999936103821},{"id":"https://openalex.org/C2989236134","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Patient care","level":2,"score":0.36329999566078186},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.34150001406669617},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32109999656677246},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.3077999949455261},{"id":"https://openalex.org/C2777646416","wikidata":"https://www.wikidata.org/wiki/Q242069","display_name":"Digital literacy","level":2,"score":0.2872999906539917},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.2775000035762787},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.2766999900341034},{"id":"https://openalex.org/C194969405","wikidata":"https://www.wikidata.org/wiki/Q170519","display_name":"Virtual reality","level":2,"score":0.267300009727478},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.2623000144958496},{"id":"https://openalex.org/C178624890","wikidata":"https://www.wikidata.org/wiki/Q17056636","display_name":"Instructional simulation","level":3,"score":0.2567000091075897},{"id":"https://openalex.org/C25344961","wikidata":"https://www.wikidata.org/wiki/Q192726","display_name":"Virtual machine","level":2,"score":0.25440001487731934},{"id":"https://openalex.org/C2778843546","wikidata":"https://www.wikidata.org/wiki/Q3097973","display_name":"Health literacy","level":3,"score":0.2538999915122986}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:ijmeet.org:article/129","doi":null,"is_oa":true,"landing_page_url":"https://www.ijmeet.org/index.php/journal/article/view/129","pdf_url":"https://www.ijmeet.org/index.php/journal/article/download/129/70","source":{"id":"https://openalex.org/S7407076204","display_name":"International Journal on Management Education and Emerging Technology(IJMEET)","issn_l":"2583-9438","issn":["2583-9438"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2583-9438","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ijmeet.org:article/129","doi":null,"is_oa":true,"landing_page_url":"https://www.ijmeet.org/index.php/journal/article/view/129","pdf_url":"https://www.ijmeet.org/index.php/journal/article/download/129/70","source":{"id":"https://openalex.org/S7407076204","display_name":"International Journal on Management Education and Emerging Technology(IJMEET)","issn_l":"2583-9438","issn":["2583-9438"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2583-9438","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.9391000270843506,"id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Systematic Review","id":"https://openalex.org/study-designs/systematic-review"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7220282976.pdf","grobid_xml":"https://content.openalex.org/works/W7220282976.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4416228420","https://openalex.org/W7128165469","https://openalex.org/W4388879131","https://openalex.org/W7220132337","https://openalex.org/W6986242591","https://openalex.org/W4388411167","https://openalex.org/W4377031756","https://openalex.org/W4289755282","https://openalex.org/W4282021657","https://openalex.org/W4409959115"],"abstract_inverted_index":{"With":[0],"the":[1,7,19,33,51,70],"evolution":[2],"of":[3,10,61,99],"digitalization":[4],"in":[5,94,144],"healthcare,":[6],"wide":[8],"adoption":[9],"virtual":[11,29,54,92,115,146],"care":[12,30,55,93,116,147],"has":[13,110],"been":[14],"seen":[15],"worldwide,":[16],"especially":[17],"after":[18],"COVID-19":[20],"pandemic.":[21],"Many":[22],"patients":[23],"were":[24],"either":[25],"compelled":[26],"to":[27,39,68,128],"use":[28],"services":[31],"during":[32],"pandemic":[34],"or":[35],"found":[36],"it":[37],"easier":[38],"access":[40],"their":[41,95],"healthcare":[42],"providers":[43],"through":[44],"digital":[45],"platforms.":[46],"Therefore,":[47],"many":[48],"studies":[49,84,103],"explored":[50],"relationship":[52,72,113],"between":[53,73],"and":[56,78,118,130,137],"patient":[57,108,150],"satisfaction.":[58,151],"In":[59],"light":[60],"recent":[62],"literature,":[63],"this":[64],"review":[65],"paper":[66],"attempts":[67],"understand":[69],"evolving":[71],"Virtual":[74],"Care":[75],"Quality":[76],"(VCQ)":[77],"Patient":[79],"Satisfaction":[80],"(PS)":[81],"by":[82],"assessing":[83,145],"revolving":[85],"around":[86],"different":[87],"medical":[88],"situations":[89],"that":[90,107,119],"incorporated":[91],"treatments.":[96],"The":[97],"results":[98],"reviewing":[100],"38":[101],"quantitative":[102],"from":[104],"PubMed":[105],"showed":[106],"satisfaction":[109],"a":[111,141],"significant":[112],"with":[114],"quality":[117,148],"factors,":[120,132],"such":[121,133],"as":[122,134],"patient-provider":[123],"communication,":[124],"technological":[125],"access,":[126],"convenience":[127],"care,":[129],"sociodemographic":[131],"age,":[135],"gender,":[136],"literacy":[138],"rate,":[139],"play":[140],"vital":[142],"role":[143],"against":[149]},"counts_by_year":[],"updated_date":"2026-10-08T09:06:37.294493","created_date":"2026-10-05T00:00:00"}
