{"id":"https://openalex.org/W7220280898","doi":null,"title":"STRATEGI KEPEMIMPINAN KEPALA SEKOLAH DALAM MENINGKATKAN KEPUASAN PELANGGAN DI SD ISLAM ROUSHON FIKR JOMBANG","display_name":"STRATEGI KEPEMIMPINAN KEPALA SEKOLAH DALAM MENINGKATKAN KEPUASAN PELANGGAN DI SD ISLAM ROUSHON FIKR JOMBANG","publication_year":2024,"publication_date":"2024-12-10","ids":{"openalex":"https://openalex.org/W7220280898"},"language":"en","primary_location":{"id":"pmh:oai:jurnal.iaibafa.ac.id:article/1819","doi":null,"is_oa":true,"landing_page_url":"https://jurnal.iaibafa.ac.id/index.php/Manajeria/article/view/1819","pdf_url":"https://jurnal.iaibafa.ac.id/index.php/Manajeria/article/download/1819/538","source":{"id":"https://openalex.org/S7407077538","display_name":"Manajeria: Jurnal Ilmu Manajemen Pendidikan","issn_l":"3025-4264","issn":["3025-4264"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405274620","host_organization_name":"Institut Agama Islam Bani Fattah Jombang","host_organization_lineage":["https://openalex.org/I4405274620"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.52431/manajeria.v2i2","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnal.iaibafa.ac.id/index.php/Manajeria/article/download/1819/538","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027852512","display_name":"Ach. Saifullah","orcid":"https://orcid.org/0009-0003-2343-408X","observed_orcids":["https://orcid.org/0009-0003-2343-408X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ach. Saifullah","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5157014129","display_name":"Muhammad Rizky Subagyo","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Subagyo, Muhammad Rizky","raw_affiliation_strings":["IAIBAFA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IAIBAFA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12952","display_name":"School Leadership and Teacher Performance","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12952","display_name":"School Leadership and Teacher Performance","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14483","display_name":"Education and Teacher Training","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12998","display_name":"Education and Islamic Studies","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/principal-leadership","display_name":"principal leadership","score":0.7490000128746033},{"id":"https://openalex.org/keywords/leadership-strategies","display_name":"leadership strategies","score":0.8370000123977661},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9959999918937683},{"id":"https://openalex.org/keywords/school-principals","display_name":"school principals","score":0.6179999709129333},{"id":"https://openalex.org/keywords/islamic-elementary-school","display_name":"madrasah ibtidaiyah","score":0.6340000033378601},{"id":"https://openalex.org/keywords/school-family-relations","display_name":"school-family relations","score":0.5139999985694885},{"id":"https://openalex.org/keywords/school-infrastructure","display_name":"school infrastructure","score":0.6430000066757202},{"id":"https://openalex.org/keywords/employee-training","display_name":"employee training","score":0.7919999957084656},{"id":"https://openalex.org/keywords/student-guardians","display_name":"student guardians","score":0.5580000281333923},{"id":"https://openalex.org/keywords/jombang-regency","display_name":"Jombang Regency","score":0.6909999847412109},{"id":"https://openalex.org/keywords/islamic-education-management","display_name":"Islamic education management","score":0.37599998712539673},{"id":"https://openalex.org/keywords/school-management","display_name":"school management","score":0.3070000112056732},{"id":"https://openalex.org/keywords/school-governance","display_name":"school governance","score":0.30300000309944153},{"id":"https://openalex.org/keywords/school-accountability","display_name":"school accountability","score":0.8870000243186951}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.5723000168800354},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5264999866485596},{"id":"https://openalex.org/C24845683","wikidata":"https://www.wikidata.org/wiki/Q178651","display_name":"Interview","level":2,"score":0.3953999876976013},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3508000075817108},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3021000027656555},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.26989999413490295},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.2460000067949295},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.24150000512599945},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.22509999573230743},{"id":"https://openalex.org/C2983515908","wikidata":"https://www.wikidata.org/wiki/Q42240","display_name":"Research method","level":2,"score":0.21739999949932098}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:jurnal.iaibafa.ac.id:article/1819","doi":null,"is_oa":true,"landing_page_url":"https://jurnal.iaibafa.ac.id/index.php/Manajeria/article/view/1819","pdf_url":"https://jurnal.iaibafa.ac.id/index.php/Manajeria/article/download/1819/538","source":{"id":"https://openalex.org/S7407077538","display_name":"Manajeria: Jurnal Ilmu Manajemen Pendidikan","issn_l":"3025-4264","issn":["3025-4264"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405274620","host_organization_name":"Institut Agama Islam Bani Fattah Jombang","host_organization_lineage":["https://openalex.org/I4405274620"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.52431/manajeria.v2i2","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:jurnal.iaibafa.ac.id:article/1819","doi":null,"is_oa":true,"landing_page_url":"https://jurnal.iaibafa.ac.id/index.php/Manajeria/article/view/1819","pdf_url":"https://jurnal.iaibafa.ac.id/index.php/Manajeria/article/download/1819/538","source":{"id":"https://openalex.org/S7407077538","display_name":"Manajeria: Jurnal Ilmu Manajemen Pendidikan","issn_l":"3025-4264","issn":["3025-4264"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405274620","host_organization_name":"Institut Agama Islam Bani Fattah Jombang","host_organization_lineage":["https://openalex.org/I4405274620"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.52431/manajeria.v2i2","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality education","score":0.7567999958992004}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7220280898.pdf","grobid_xml":"https://content.openalex.org/works/W7220280898.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2339374232","https://openalex.org/W2287450678","https://openalex.org/W7043661138","https://openalex.org/W2743926424","https://openalex.org/W2946594343","https://openalex.org/W2762269628","https://openalex.org/W2990762730","https://openalex.org/W7220097182","https://openalex.org/W2791779804","https://openalex.org/W3110630442"],"abstract_inverted_index":{"ABSTRAK":[0],"Penelitian":[1],"ini":[2,28,68],"bertujuan":[3],"untuk":[4,33,115,132,141],"mengetahui":[5,34],"dan":[6,49,59,93,136],"mendeskripsikan":[7],"tentang":[8],"strategi":[9,70],"kepemimpinan":[10,71,158],"kepala":[11,36,53,72,87,102,123,144,159],"sekolah":[12,37,73,88,103,124,145,152],"dalam":[13,26,38,66,74,95,104],"meningkatkan":[14,39,75,96,105,116],"kepuasan":[15,40,76,97,106,117,161],"pelanggan":[16,77,107,162],"di":[17,78],"SD":[18,79],"Islam":[19,80],"Roushon":[20,81,181,250],"Fikr":[21,82,182,251],"Jombang.":[22,83,186,255],"Metode":[23],"yang":[24,64,100,113],"digunakan":[25],"penelitian":[27,67],"adalah":[29,108],"metode":[30],"kualitatif":[31],"fenomenologi":[32],"peran":[35],"pelanggan.":[41,98],"Teknik":[42],"pengumpulan":[43],"data":[44],"menggunakan":[45],"teknik":[46],"dokumentasi,":[47],"observasi,":[48],"wawancara,":[50],"dengan":[51,109,153],"mewawancarai":[52],"sekolah,":[54,160],"waka":[55,57],"kesiswaan,":[56,58],"1":[60,231],"wali":[61,154],"murid.":[62,155],"Hasil":[63],"ditemukan":[65],"bahwa":[69],"cukup":[84],"baik,":[85],"artinya":[86],"bertanggung":[89],"jawab":[90],"menjalankan":[91],"tugas":[92],"fungsinya":[94],"Peran":[99],"dilakukan":[101],"membuat":[110],"programprogram":[111],"pelayanan":[112],"dikhususkan":[114],"pelanggan,":[118],"menyediakan":[119],"fasilitas":[120],"sarana":[121],"prasarana,":[122],"berupaya":[125],"mengikut":[126],"sertakan":[127],"para":[128],"ustadzah":[129,307],"maupun":[130,138],"karyawan":[131],"mengikuti":[133],"kegiatan":[134],"pelatihan":[135,139],"pembinaan":[137],"administrasi":[140],"staf":[142],"serta":[143],"mengupayan":[146],"keterjalinan":[147],"hubungan":[148],"kekeluargaan":[149],"antara":[150],"pihak":[151],"Kata":[156],"kunci:":[157],"ABSTRACT":[163],"This":[164],"research":[165,192,239],"aims":[166],"to":[167,198,292,304,310],"find":[168],"out":[169,266],"and":[170,215,230,269,298,308,315,325,340],"describe":[171],"the":[172,200,220,242,260,279,300,306,326,331,338,341],"principal's":[173,243],"leadership":[174,244],"strategy":[175,245],"in":[176,190,205,237,271,282,313],"increasing":[177,206,272,283],"customer":[178,207,247,273,284,294,347],"satisfaction":[179,248,285,348],"at":[180,249],"Islamic":[183,252],"Elementary":[184,253],"School,":[185,254],"The":[187,234,275],"method":[188,197],"used":[189,212],"this":[191,238],"is":[193,262,286],"a":[194,334],"qualitative":[195],"phenomenological":[196],"determine":[199],"role":[201,276],"of":[202,223,227,333],"school":[203,280,301,327,339],"principals":[204],"satisfaction.":[208,274],"Data":[209],"collection":[210],"techniques":[211],"documentation,":[213],"observation":[214],"interview":[216],"techniques,":[217],"by":[218,278,287],"interviewing":[219],"principal,":[221],"head":[222,226],"student":[224,228,232],"affairs,":[225],"affairs":[229],"guardian.":[233],"results":[235],"found":[236],"are":[240],"that":[241,259],"increases":[246],"quite":[256],"good,":[257],"meaning":[258],"principal":[261,281,302,328,345],"responsible":[263],"for":[264,323],"carrying":[265],"his":[267],"duties":[268],"functions":[270],"played":[277],"creating":[288],"service":[289],"programs":[290],"specifically":[291],"increase":[293],"satisfaction,":[295],"providing":[296],"infrastructure":[297],"facilities,":[299],"tries":[303],"involve":[305],"employees":[309],"take":[311],"part":[312],"training":[314,322],"coaching":[316],"activities":[317],"as":[318,320],"well":[319],"administrative":[321],"staff":[324],"makes":[329],"efforts":[330],"establishment":[332],"family":[335],"relationship":[336],"between":[337],"student's":[342],"parents.":[343],"Keywords:":[344],"leadership,":[346]},"counts_by_year":[],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2026-10-05T00:00:00"}