{"id":"https://openalex.org/W7220280320","doi":null,"title":"Pengaruh Kualitas Layanan Pegawai Terhadap Kepuasan Nabasah Pada Koperasi Binawarga Salobulo Kabupaten Wajo","display_name":"Pengaruh Kualitas Layanan Pegawai Terhadap Kepuasan Nabasah Pada Koperasi Binawarga Salobulo Kabupaten Wajo","publication_year":2025,"publication_date":"2025-10-25","ids":{"openalex":"https://openalex.org/W7220280320"},"language":"id","primary_location":{"id":"pmh:oai:ojs2.jurnal.lamaddukelleng.ac.id:article/155","doi":null,"is_oa":true,"landing_page_url":"https://jurnal.lamaddukelleng.ac.id/index.php/precise/article/view/155","pdf_url":"https://jurnal.lamaddukelleng.ac.id/index.php/precise/article/download/155/171","source":{"id":"https://openalex.org/S7407077443","display_name":"Precise Journal of Economic","issn_l":"2829-5161","issn":["2829-5161"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2829-5161","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnal.lamaddukelleng.ac.id/index.php/precise/article/download/155/171","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026083547","display_name":"Andi Yuniarti","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Andi Yuniarti","raw_affiliation_strings":["Institut Ilmu Hukum dan Ekonomi Lamaddukelleng"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut Ilmu Hukum dan Ekonomi Lamaddukelleng","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5154445398","display_name":"Jumardi Awal","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jumardi Awal","raw_affiliation_strings":["Institut Ilmu Hukum dan Ekonomi Lamaddukelleng"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut Ilmu Hukum dan Ekonomi Lamaddukelleng","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088405296","display_name":"Akbar","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Akbar","raw_affiliation_strings":["Institut Ilmu Hukum dan Ekonomi Lamaddukelleng"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut Ilmu Hukum dan Ekonomi Lamaddukelleng","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.005100000184029341,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.004900000058114529,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-service-quality","display_name":"employee service quality","score":0.9940000176429749},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/agricultural-cooperatives","display_name":"agricultural cooperatives","score":0.5849999785423279},{"id":"https://openalex.org/keywords/service-timeliness","display_name":"service timeliness","score":0.7350000143051147},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.6100000143051147}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6887999773025513},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.6416000127792358},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5911999940872192},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.578499972820282},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.5228999853134155},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5077999830245972},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.49939998984336853},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4803999960422516},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4316999912261963},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4075999855995178},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.40470001101493835},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.3880000114440918},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.3873000144958496},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.36250001192092896},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.3343999981880188},{"id":"https://openalex.org/C2780876879","wikidata":"https://www.wikidata.org/wiki/Q3054749","display_name":"Meaning (existential)","level":2,"score":0.2741999924182892},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.2630999982357025},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2565999925136566}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:ojs2.jurnal.lamaddukelleng.ac.id:article/155","doi":null,"is_oa":true,"landing_page_url":"https://jurnal.lamaddukelleng.ac.id/index.php/precise/article/view/155","pdf_url":"https://jurnal.lamaddukelleng.ac.id/index.php/precise/article/download/155/171","source":{"id":"https://openalex.org/S7407077443","display_name":"Precise Journal of Economic","issn_l":"2829-5161","issn":["2829-5161"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2829-5161","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ojs2.jurnal.lamaddukelleng.ac.id:article/155","doi":null,"is_oa":true,"landing_page_url":"https://jurnal.lamaddukelleng.ac.id/index.php/precise/article/view/155","pdf_url":"https://jurnal.lamaddukelleng.ac.id/index.php/precise/article/download/155/171","source":{"id":"https://openalex.org/S7407077443","display_name":"Precise Journal of Economic","issn_l":"2829-5161","issn":["2829-5161"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2829-5161","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.833299994468689,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7220280320.pdf","grobid_xml":"https://content.openalex.org/works/W7220280320.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4409402235","https://openalex.org/W4412775704","https://openalex.org/W1527872600","https://openalex.org/W7217090082","https://openalex.org/W4395686301","https://openalex.org/W1600806474","https://openalex.org/W7212035822","https://openalex.org/W4300336355","https://openalex.org/W2914200534","https://openalex.org/W7170134686"],"abstract_inverted_index":{"This":[0,53],"study":[1,25,54,68],"aims":[2],"to":[3,70],"analyze":[4],"the":[5,15,29,134,138,148,164,166,179,181,187],"effect":[6,96],"of":[7,23,31,77,105,125,142,147,168,177,183],"employee":[8,90,157],"service":[9,32,91,112,158,169],"quality":[10,33,92,113,167],"on":[11,28,97],"customer":[12,42,98,116,151,184],"satisfaction":[13,43,117,152,185],"at":[14,186],"Binawarga":[16,188],"Salobulo":[17,189],"Cooperative,":[18,190],"Wajo":[19,191],"Regency.":[20],"The":[21,64,86,121],"background":[22],"this":[24,67],"is":[26],"based":[27],"importance":[30],"as":[34],"a":[35,56,60,75,82,94,101,128],"major":[36],"factor":[37],"in":[38,66,111,150],"creating":[39],"and":[40,44,130,175],"maintaining":[41],"loyalty":[45],"amidst":[46],"increasingly":[47],"fierce":[48],"competition":[49],"among":[50],"financial":[51],"institutions.":[52],"uses":[55],"quantitative":[57],"approach":[58],"with":[59,74,100],"causal":[61],"associative":[62],"design.":[63],"population":[65],"amounted":[69],"220":[71],"active":[72],"customers":[73],"sample":[76],"69":[78],"respondents":[79],"selected":[80],"using":[81],"purposive":[83],"sampling":[84],"technique.":[85],"results":[87],"show":[88],"that":[89,108,145,163],"has":[93],"positive":[95,131],"satisfaction,":[99],"regression":[102],"coefficient":[103,123,140],"value":[104,124,141],"1.428,":[106],"meaning":[107],"every":[109],"increase":[110,115],"will":[114],"by":[118,156],"1.428":[119],"units.":[120],"correlation":[122],"0.639":[126],"indicates":[127],"strong":[129],"relationship":[132],"between":[133],"two":[135],"variables,":[136],"while":[137],"determination":[139],"0.411":[143],"explains":[144],"41.1%":[146],"variation":[149],"can":[153],"be":[154],"explained":[155],"quality.":[159],"These":[160],"findings":[161],"confirm":[162],"better":[165],"provided,":[170],"including":[171],"timeliness,":[172],"courtesy,":[173],"comfort,":[174],"completeness":[176],"service,":[178],"higher":[180],"level":[182],"Regency":[192]},"counts_by_year":[],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2026-10-05T00:00:00"}