{"id":"https://openalex.org/W7220202633","doi":null,"title":"EVALUASI PELAYANAN KEFARMASIAN SEBAGAI UPAYA PENINGKATAN KEPUASAN PASIEN DI UPTD PUSKESMAS BLANG GEULUMPANG KECAMATAN SEUNUDDON ACEH UTARA","display_name":"EVALUASI PELAYANAN KEFARMASIAN SEBAGAI UPAYA PENINGKATAN KEPUASAN PASIEN DI UPTD PUSKESMAS BLANG GEULUMPANG KECAMATAN SEUNUDDON ACEH UTARA","publication_year":2025,"publication_date":"2025-07-13","ids":{"openalex":"https://openalex.org/W7220202633"},"language":"en","primary_location":{"id":"pmh:oai:ojs2.akfar-mandiri.ac.id:article/66","doi":null,"is_oa":true,"landing_page_url":"https://ejurnal.akfar-mandiri.ac.id/index.php/abdimas/article/view/66","pdf_url":"https://ejurnal.akfar-mandiri.ac.id/index.php/abdimas/article/download/66/62","source":{"id":"https://openalex.org/S7407077024","display_name":"Jurnal Mitra Pengabdian Farmasi","issn_l":"2808-7909","issn":["2808-7909"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2808-7909","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ejurnal.akfar-mandiri.ac.id/index.php/abdimas/article/download/66/62","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5156864701","display_name":"Nurjannah","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nurjannah","raw_affiliation_strings":["Akademi Farmasi YPPM Mandiri Banda Aceh, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Akademi Farmasi YPPM Mandiri Banda Aceh, Indonesia","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5156882950","display_name":"Lidyawati","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Lidyawati","raw_affiliation_strings":["Akademi Farmasi YPPM Mandiri"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Akademi Farmasi YPPM Mandiri","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5157179740","display_name":"Elvi Nura","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Elvi Nura","raw_affiliation_strings":["Akademi Farmasi YPPM Mandiri"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Akademi Farmasi YPPM Mandiri","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028144062","display_name":"Rosa Mardiana","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rosa Mardiana","raw_affiliation_strings":["Akademi Farmasi YPPM Mandiri"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Akademi Farmasi YPPM Mandiri","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5157355173","display_name":"M. Ahyar Saputra","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M. Ahyar Saputra","raw_affiliation_strings":["Akademi Farmasi YPPM Mandiri"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Akademi Farmasi YPPM Mandiri","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.62111801,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.8823000192642212,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.8823000192642212,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T13970","display_name":"Pharmacy and Medical Practices","score":0.11129999905824661,"subfield":{"id":"https://openalex.org/subfields/3611","display_name":"Pharmacy"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/pharmaceutical-services","display_name":"pharmaceutical services","score":0.7049999833106995},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.8640000224113464},{"id":"https://openalex.org/keywords/community-health-centers","display_name":"community health centers","score":0.7139999866485596},{"id":"https://openalex.org/keywords/outpatients","display_name":"outpatients","score":0.6299999952316284},{"id":"https://openalex.org/keywords/service-quality-evaluation","display_name":"service quality evaluation","score":0.8009999990463257},{"id":"https://openalex.org/keywords/servqual-dimensions","display_name":"SERVQUAL dimensions","score":0.671999990940094},{"id":"https://openalex.org/keywords/therapeutic-communication","display_name":"therapeutic communication","score":0.6439999938011169},{"id":"https://openalex.org/keywords/pharmacy-staff-training","display_name":"pharmacy staff training","score":0.621999979019165}],"concepts":[{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.5231999754905701},{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.3659000098705292},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.27950000762939453},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.26840001344680786},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.24809999763965607},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1776999980211258},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17550000548362732},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.163100004196167},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.14659999310970306},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.11469999700784683}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:ojs2.akfar-mandiri.ac.id:article/66","doi":null,"is_oa":true,"landing_page_url":"https://ejurnal.akfar-mandiri.ac.id/index.php/abdimas/article/view/66","pdf_url":"https://ejurnal.akfar-mandiri.ac.id/index.php/abdimas/article/download/66/62","source":{"id":"https://openalex.org/S7407077024","display_name":"Jurnal Mitra Pengabdian Farmasi","issn_l":"2808-7909","issn":["2808-7909"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2808-7909","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ojs2.akfar-mandiri.ac.id:article/66","doi":null,"is_oa":true,"landing_page_url":"https://ejurnal.akfar-mandiri.ac.id/index.php/abdimas/article/view/66","pdf_url":"https://ejurnal.akfar-mandiri.ac.id/index.php/abdimas/article/download/66/62","source":{"id":"https://openalex.org/S7407077024","display_name":"Jurnal Mitra Pengabdian Farmasi","issn_l":"2808-7909","issn":["2808-7909"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2808-7909","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"score":0.8560000061988831,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7220202633.pdf","grobid_xml":"https://content.openalex.org/works/W7220202633.grobid-xml"},"referenced_works_count":2,"referenced_works":["https://openalex.org/W2540254695","https://openalex.org/W4391078356"],"related_works":["https://openalex.org/W4317500305","https://openalex.org/W4295887003","https://openalex.org/W7128935443","https://openalex.org/W4410467168","https://openalex.org/W7219217196","https://openalex.org/W7219584547","https://openalex.org/W7163644110","https://openalex.org/W7219575169","https://openalex.org/W4401574234","https://openalex.org/W7220121810"],"abstract_inverted_index":{"Pelayanan":[0],"kefarmasian":[1,26,118],"di":[2,31,119],"puskesmas":[3],"berperan":[4],"penting":[5],"dalam":[6,113],"memastikan":[7],"penggunaan":[8],"obat":[9],"yang":[10,41],"tepat":[11],"dan":[12,62,79,101],"meningkatkan":[13],"mutu":[14,56],"hidup":[15],"pasien.":[16],"Kegiatan":[17,107],"pengabdian":[18],"masyarakat":[19],"ini":[20,108],"bertujuan":[21],"untuk":[22],"mengevaluasi":[23],"kualitas":[24,116],"pelayanan":[25,57,117],"sebagai":[27],"dasar":[28],"perbaikan":[29,92],"layanan":[30],"UPTD":[32],"Puskesmas":[33],"Blang":[34],"Geulumpang":[35],"Kecamatan":[36],"Seunuddon":[37],"Aceh":[38],"Utara.":[39],"Metode":[40],"digunakan":[42],"adalah":[43],"survei":[44],"deskriptif":[45],"terhadap":[46],"33":[47],"pasien":[48],"rawat":[49],"jalan":[50],"menggunakan":[51],"kuesioner":[52],"berdasarkan":[53],"lima":[54],"dimensi":[55,70],"(kehandalan,":[58],"ketanggapan,":[59],"jaminan,":[60],"empati,":[61],"bukti":[63,80],"fisik).":[64],"Hasil":[65],"menunjukkan":[66],"tingkat":[67,85],"kepuasan":[68,86],"pada":[69,88],"kehandalan":[71],"97%,":[72,76],"ketanggapan":[73],"98%,":[74],"jaminan":[75],"empati":[77],"98,75%,":[78],"fisik":[81],"90%.":[82],"Secara":[83],"keseluruhan,":[84],"berada":[87],"kategori":[89],"puas.":[90],"Rekomendasi":[91],"meliputi":[93],"peningkatan":[94,115],"fasilitas":[95],"ruang":[96],"tunggu,":[97],"pelatihan":[98],"komunikasi":[99],"terapeutik,":[100],"penguatan":[102],"keterampilan":[103],"teknis":[104],"tenaga":[105],"kefarmasian.":[106],"diharapkan":[109],"menjadi":[110],"langkah":[111],"awal":[112],"upaya":[114],"puskesmas.":[120]},"counts_by_year":[],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2026-10-05T00:00:00"}