{"id":"https://openalex.org/W7220189662","doi":null,"title":"Hubungan Dimensi Mutu Pelayanan dengan Kepuasan Pasien di Puskesmas Pauh Kota Padang","display_name":"Hubungan Dimensi Mutu Pelayanan dengan Kepuasan Pasien di Puskesmas Pauh Kota Padang","publication_year":2026,"publication_date":"2026-04-30","ids":{"openalex":"https://openalex.org/W7220189662"},"language":"en","primary_location":{"id":"pmh:oai:ojs2.applicare-id.preview-domain.com:article/42","doi":null,"is_oa":true,"landing_page_url":"https://applicare.id/index.php/applicare/article/view/42","pdf_url":"https://applicare.id/index.php/applicare/article/download/42/75","source":{"id":"https://openalex.org/S7407077577","display_name":"Applicare Journal","issn_l":"3047-5104","issn":["3047-5104"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.37985/apj.v3i2","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://applicare.id/index.php/applicare/article/download/42/75","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5156897095","display_name":"Jelita Nur Hakim","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405274623","display_name":"Universitas Alifah Padang","ror":"https://ror.org/021rzgb35","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274623"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Hakim, Jelita Nur","raw_affiliation_strings":["Universitas Alifah Padang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Alifah Padang","institution_ids":["https://openalex.org/I4405274623"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046070002","display_name":"Fanny Ayudia","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405274623","display_name":"Universitas Alifah Padang","ror":"https://ror.org/021rzgb35","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274623"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ayudia, Fanny","raw_affiliation_strings":["Universitas Alifah Padang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Alifah Padang","institution_ids":["https://openalex.org/I4405274623"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5074464733","display_name":"Febriyanti Nursya","orcid":"https://orcid.org/0000-0003-4852-6821","observed_orcids":["https://orcid.org/0000-0003-4852-6821"]},"institutions":[{"id":"https://openalex.org/I4405274623","display_name":"Universitas Alifah Padang","ror":"https://ror.org/021rzgb35","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274623"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Nursya, Febriyanti","raw_affiliation_strings":["Universitas Alifah Padang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Alifah Padang","institution_ids":["https://openalex.org/I4405274623"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405274623"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality-dimensions","display_name":"service quality dimensions","score":0.7179999947547913},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9980000257492065},{"id":"https://openalex.org/keywords/primary-health-care-center","display_name":"primary health centers","score":0.6499999761581421},{"id":"https://openalex.org/keywords/outpatients","display_name":"outpatients","score":0.6349999904632568},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":0.871999979019165},{"id":"https://openalex.org/keywords/responsiveness","display_name":"responsiveness","score":0.9900000095367432},{"id":"https://openalex.org/keywords/assurance","display_name":"assurance","score":0.9860000014305115},{"id":"https://openalex.org/keywords/empathy","display_name":"empathy","score":0.9959999918937683},{"id":"https://openalex.org/keywords/tangibles","display_name":"tangibles","score":0.8769999742507935}],"concepts":[{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.6844000220298767},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.35409998893737793},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3264999985694885},{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.2973000109195709},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2822999954223633},{"id":"https://openalex.org/C2994511739","wikidata":"https://www.wikidata.org/wiki/Q336641","display_name":"Emergency physician","level":3,"score":0.21209999918937683},{"id":"https://openalex.org/C162118431","wikidata":"https://www.wikidata.org/wiki/Q4672604","display_name":"Accidental sampling","level":3,"score":0.2029999941587448},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.14710000157356262},{"id":"https://openalex.org/C187212893","wikidata":"https://www.wikidata.org/wiki/Q123028","display_name":"Pediatrics","level":1,"score":0.12470000237226486},{"id":"https://openalex.org/C2988250419","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Consumer satisfaction","level":2,"score":0.12470000237226486}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:ojs2.applicare-id.preview-domain.com:article/42","doi":null,"is_oa":true,"landing_page_url":"https://applicare.id/index.php/applicare/article/view/42","pdf_url":"https://applicare.id/index.php/applicare/article/download/42/75","source":{"id":"https://openalex.org/S7407077577","display_name":"Applicare Journal","issn_l":"3047-5104","issn":["3047-5104"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.37985/apj.v3i2","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ojs2.applicare-id.preview-domain.com:article/42","doi":null,"is_oa":true,"landing_page_url":"https://applicare.id/index.php/applicare/article/view/42","pdf_url":"https://applicare.id/index.php/applicare/article/download/42/75","source":{"id":"https://openalex.org/S7407077577","display_name":"Applicare Journal","issn_l":"3047-5104","issn":["3047-5104"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.37985/apj.v3i2","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.8371999859809875}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7220189662.pdf","grobid_xml":"https://content.openalex.org/works/W7220189662.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7217173513","https://openalex.org/W3212129149","https://openalex.org/W7057022960","https://openalex.org/W7220295843","https://openalex.org/W2510618090","https://openalex.org/W7220098755","https://openalex.org/W7217560278","https://openalex.org/W4213286229","https://openalex.org/W4416137627","https://openalex.org/W4411535793"],"abstract_inverted_index":{"Puskesmas":[0,33,175],"Pauh":[1,34,176],"mengalami":[2],"penurunan":[3],"jumlah":[4],"kunjungan":[5],"rawat":[6],"jalan":[7],"pada":[8,50,57],"tahun":[9,18],"2023":[10],"sebanyak":[11,15],"53.855":[12],"pasien":[13,17,31,84,95,103,110,117,139,156],"menjadi":[14],"47.340":[16],"2024.":[19],"Tujuan":[20],"penelitian":[21,40,44,81],"ini":[22,38,48],"untuk":[23,177],"mengetahui":[24],"hubungan":[25,128,143],"dimensi":[26,90,97,105,112,161],"mutu":[27,162,180],"pelayanan":[28,163],"dengan":[29,42,77,137,154],"kepuasan":[30,138,155,168,184],"di":[32],"Kota":[35],"Padang.":[36],"Penelitian":[37,47],"merupakan":[39],"kuantitatif":[41],"desain":[43],"cross":[45],"sectional.":[46],"dilaksanakan":[49],"bulan":[51],"Maret-Agustus":[52],"2025,":[53],"pengambilan":[54,66],"data":[55,74],"dilakukan":[56],"tanggal":[58],"7":[59],"Mei":[60,63],"\u2013":[61],"26":[62],"2025.":[64],"Teknik":[65],"sampel":[67],"yang":[68],"digunakan":[69],"yaitu":[70],"Accidental":[71],"Sampling.":[72],"Pengumpulan":[73],"menggunakan":[75],"kuesioner":[76],"cara":[78],"wawancara.":[79],"Hasil":[80,123],"menunjukkan":[82],"31,3%":[83],"menyatakan":[85,89,96,104,111,118],"tidak":[86,92,100,107,114,121,141],"puas,":[87],"81,3%":[88],"kehandalan":[91,129],"bermutu,":[93,101,108,115],"80,2%":[94],"daya":[98,144],"tanggap":[99,145],"76,0%":[102],"jaminan":[106,148],"83,3%":[109],"empati":[113,151],"45,8%":[116],"bukti":[119,133],"fisik":[120,134],"bermutu.":[122],"uji":[124],"statistik":[125],"diketahui":[126],"terdapat":[127],"(p=":[130,135,146,149,152],"0,020)":[131],"dan":[132,140],"0,001)":[136],"ada":[142],"0,178)":[147],"0,57),":[150],"0,140)":[153],"dengan.":[157],"Dapat":[158],"disimpulkan":[159],"bahwa":[160],"memiliki":[164],"pengaruh":[165],"terhadap":[166],"tingkat":[167],"pasien.":[169,185],"Oleh":[170],"karena":[171],"itu,":[172],"disarankan":[173],"kepada":[174],"terus":[178],"meningkatkan":[179,183],"pelayanannya":[181],"guna":[182]},"counts_by_year":[],"updated_date":"2026-10-06T10:28:23.643775","created_date":"2026-10-05T00:00:00"}