{"id":"https://openalex.org/W7220138373","doi":null,"title":"Factors Affecting the Use of Online and Internet Banking in Cambodia","display_name":"Factors Affecting the Use of Online and Internet Banking in Cambodia","publication_year":2023,"publication_date":"2023-05-07","ids":{"openalex":"https://openalex.org/W7220138373"},"language":"en","primary_location":{"id":"pmh:oai:so03.tci-thaijo.org:article/268199","doi":null,"is_oa":true,"landing_page_url":"https://so03.tci-thaijo.org/index.php/sduhs/article/view/268199","pdf_url":"https://so03.tci-thaijo.org/index.php/sduhs/article/download/268199/177774","source":{"id":"https://openalex.org/S7407063173","display_name":"Journal of Multidisciplinary in Social Sciences","issn_l":"2672-9806","issn":["2672-9806","2673-0235"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210097440","host_organization_name":"Suan Dusit University","host_organization_lineage":["https://openalex.org/I4210097440"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2672-9806","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://so03.tci-thaijo.org/index.php/sduhs/article/download/268199/177774","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5156911897","display_name":"Dymo Sun","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I115748381","display_name":"Assumption University","ror":"https://ror.org/03zmqc707","country_code":"TH","type":"education","lineage":["https://openalex.org/I115748381"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Sun, Dymo","raw_affiliation_strings":["Innovative Technology Management, Graduation School of Business and Advanced Technology Management, Assumption University, Thailand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Innovative Technology Management, Graduation School of Business and Advanced Technology Management, Assumption University, Thailand","institution_ids":["https://openalex.org/I115748381"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5154149100","display_name":"Somsit Duang-Ek-Anong","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I115748381","display_name":"Assumption University","ror":"https://ror.org/03zmqc707","country_code":"TH","type":"education","lineage":["https://openalex.org/I115748381"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Duang-Ek- Anong, Somsit","raw_affiliation_strings":["Technology Education Management , Graduate School of Business and Advanced Technology Management , Assumption University , Bangkok , 10240 Thailand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Technology Education Management , Graduate School of Business and Advanced Technology Management , Assumption University , Bangkok , 10240 Thailand","institution_ids":["https://openalex.org/I115748381"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I115748381"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.40372894,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.9229999780654907},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.8299999833106995},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.8830000162124634},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.996999979019165},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.45399999618530273},{"id":"https://openalex.org/keywords/perceived-security","display_name":"perceived security","score":0.6110000014305115},{"id":"https://openalex.org/keywords/privacy-perception","display_name":"perceived privacy","score":0.8009999990463257},{"id":"https://openalex.org/keywords/information-quality","display_name":"information quality","score":0.7009999752044678},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.8569999933242798},{"id":"https://openalex.org/keywords/government-support","display_name":"government support","score":0.8460000157356262},{"id":"https://openalex.org/keywords/intention-to-use","display_name":"intention to use","score":0.8859999775886536},{"id":"https://openalex.org/keywords/actual-use","display_name":"actual use","score":0.8510000109672546},{"id":"https://openalex.org/keywords/microfinance-institutions","display_name":"microfinance institutions","score":0.8410000205039978},{"id":"https://openalex.org/keywords/commercial-banks","display_name":"commercial banks","score":0.9210000038146973},{"id":"https://openalex.org/keywords/cambodia","display_name":"Cambodia","score":0.5230000019073486}],"concepts":[{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.7317000031471252},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.669700026512146},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.6535000205039978},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6376000046730042},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5252000093460083},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5238999724388123},{"id":"https://openalex.org/C2776436953","wikidata":"https://www.wikidata.org/wiki/Q5163215","display_name":"Consistency (knowledge bases)","level":2,"score":0.45719999074935913},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4223000109195709},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.3896999955177307},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.3718000054359436},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3628999888896942},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.36239999532699585},{"id":"https://openalex.org/C2987677221","wikidata":"https://www.wikidata.org/wiki/Q188506","display_name":"Electronic banking","level":3,"score":0.34709998965263367},{"id":"https://openalex.org/C37703655","wikidata":"https://www.wikidata.org/wiki/Q4048808","display_name":"SMS banking","level":3,"score":0.3142000138759613},{"id":"https://openalex.org/C65067816","wikidata":"https://www.wikidata.org/wiki/Q2295139","display_name":"Computer-assisted web interviewing","level":2,"score":0.3133000135421753},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.30219998955726624},{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.2969000041484833},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.2888999879360199},{"id":"https://openalex.org/C73945780","wikidata":"https://www.wikidata.org/wiki/Q814232","display_name":"Survey methodology","level":2,"score":0.2881999909877777},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.2816999852657318},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.27950000762939453},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.27730000019073486},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.2709999978542328},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.2621999979019165},{"id":"https://openalex.org/C140779682","wikidata":"https://www.wikidata.org/wiki/Q210868","display_name":"Sampling (signal processing)","level":3,"score":0.25850000977516174},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.2565000057220459},{"id":"https://openalex.org/C11671645","wikidata":"https://www.wikidata.org/wiki/Q5054567","display_name":"Causal model","level":2,"score":0.25600001215934753}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:so03.tci-thaijo.org:article/268199","doi":null,"is_oa":true,"landing_page_url":"https://so03.tci-thaijo.org/index.php/sduhs/article/view/268199","pdf_url":"https://so03.tci-thaijo.org/index.php/sduhs/article/download/268199/177774","source":{"id":"https://openalex.org/S7407063173","display_name":"Journal of Multidisciplinary in Social Sciences","issn_l":"2672-9806","issn":["2672-9806","2673-0235"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210097440","host_organization_name":"Suan Dusit University","host_organization_lineage":["https://openalex.org/I4210097440"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2672-9806","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:so03.tci-thaijo.org:article/268199","doi":null,"is_oa":true,"landing_page_url":"https://so03.tci-thaijo.org/index.php/sduhs/article/view/268199","pdf_url":"https://so03.tci-thaijo.org/index.php/sduhs/article/download/268199/177774","source":{"id":"https://openalex.org/S7407063173","display_name":"Journal of Multidisciplinary in Social Sciences","issn_l":"2672-9806","issn":["2672-9806","2673-0235"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210097440","host_organization_name":"Suan Dusit University","host_organization_lineage":["https://openalex.org/I4210097440"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2672-9806","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7220138373.pdf","grobid_xml":"https://content.openalex.org/works/W7220138373.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4408825629","https://openalex.org/W3080649619","https://openalex.org/W2998419752","https://openalex.org/W1981781071","https://openalex.org/W3208903161","https://openalex.org/W2559968433","https://openalex.org/W2994994131","https://openalex.org/W2774999843","https://openalex.org/W2996861238","https://openalex.org/W2258120664"],"abstract_inverted_index":{"Online":[0,24],"and":[1,25,47,59,76,79,93,100,122,128,142,153,168,184,208,211,224,234,249,259],"internet":[2,26,48,129,235],"banking":[3,27,49,75,130,236],"are":[4],"the":[5,21,40,43,54,74,84,149,165,171,240],"services":[6],"that":[7,181],"can":[8],"be":[9],"electronically":[10],"performed":[11],"at":[12],"home":[13],"or":[14,20,120],"organization":[15],"via":[16],"a":[17,66],"telecommunication":[18],"network":[19],"web":[22],"site.":[23],"is":[28,71,91,237],"increasingly":[29],"adopted":[30,92],"by":[31,52,136],"Cambodian":[32],"people.":[33],"Therefore,":[34],"this":[35],"paper":[36],"aims":[37],"to":[38,82,147,193,222,251,256],"investigate":[39],"factors":[41],"affecting":[42],"use":[44,187,194,223,252],"of":[45,98,109,175,186,204],"online":[46,127,233],"in":[50,125,170],"Cambodia":[51],"selecting":[53],"top":[55],"three":[56,60],"commercial":[57],"banks":[58],"microfinance":[61],"deposit":[62],"taking":[63],"institutions":[64],"as":[65],"case":[67],"study.":[68],"The":[69,132,158,173],"study":[70],"useful":[72],"for":[73,104,217],"financial":[77],"institutions,":[78],"marketing":[80],"practitioner":[81],"understand":[83],"customers\u2019":[85],"usage":[86],"behavior.":[87],"Quantitative":[88],"research":[89],"method":[90],"applied":[94],"multi-stage":[95],"sampling":[96,102],"technique":[97],"probability":[99],"non-probability":[101],"methods":[103],"data":[105,108,133],"collection.":[106],"A":[107],"600":[110],"samples":[111],"was":[112,134],"collected":[113],"from":[114,161,178],"target":[115],"respondents":[116],"who":[117],"aged":[118],"18":[119],"above":[121],"have":[123,200],"experience":[124],"using":[126,137,232],"services.":[131],"analyzed":[135],"Confirmatory":[138],"Factor":[139],"Analysis":[140],"(CFA)":[141],"Structural":[143],"Equation":[144],"Modeling":[145],"(SEM)":[146],"ensure":[148],"model":[150,160,166,177],"fitness,":[151],"consistency":[152,169],"causal":[154],"relationship":[155],"between":[156],"variables.":[157,172],"measurement":[159],"CFA":[162],"has":[163],"proven":[164],"fitness":[167],"result":[174],"structural":[176],"SEM":[179],"indicates":[180],"perceived":[182,206,218],"usefulness":[183],"ease":[185],"had":[188],"significant":[189],"effect":[190],"on":[191,231,239],"intention":[192,221],"while":[195],"government":[196,257],"support":[197,212,258],"did":[198],"not":[199,254],"an":[201],"effect.":[202],"Quality":[203],"information,":[205],"security,":[207],"customer":[209,243],"service":[210],"significantly":[213],"affected":[214],"trust,":[215],"except":[216],"privacy.":[219,260],"Finally,":[220],"trust":[225],"explained":[226],"actual":[227],"use.":[228],"Users\u2019":[229],"decision":[230],"based":[238],"information":[241,246],"content,":[242],"care":[244],"services,":[245],"protection,":[247],"advantages,":[248],"convenience":[250],"but":[253],"relevant":[255]},"counts_by_year":[],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2026-10-05T00:00:00"}