{"id":"https://openalex.org/W7219360306","doi":null,"title":"AN\u00c1LISE DAS DEMANDAS DE UMA INSTITUI\u00c7\u00c3O PROPONDO A\u00c7\u00d5ES PARA REDU\u00c7\u00c3O DO TEMPO DE ENTREGA UTILIZANDO TEORIA DAS FILAS","display_name":"AN\u00c1LISE DAS DEMANDAS DE UMA INSTITUI\u00c7\u00c3O PROPONDO A\u00c7\u00d5ES PARA REDU\u00c7\u00c3O DO TEMPO DE ENTREGA UTILIZANDO TEORIA DAS FILAS","publication_year":2023,"publication_date":"2023-07-11","ids":{"openalex":"https://openalex.org/W7219360306"},"language":"pt","primary_location":{"id":"pmh:oai:uepg.br:article/21441","doi":null,"is_oa":true,"landing_page_url":"https://revistas.uepg.br/index.php/index/article/view/21441","pdf_url":null,"source":{"id":"https://openalex.org/S7407064571","display_name":"Revista de Engenharia e Tecnologia","issn_l":"2176-7270","issn":["2176-7270"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312406","host_organization_name":"Ponta Grossa State University","host_organization_lineage":["https://openalex.org/P4310312406"],"host_organization_lineage_names":["Ponta Grossa State University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2176-7270","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://revistas.uepg.br/index.php/index/article/view/21441","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5156323890","display_name":"Albetisa Machado Cardoso Marques","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Albetisa Machado Cardoso Marques","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5082691574","display_name":"Iury Sousa e Silva","orcid":"https://orcid.org/0000-0002-9458-7978","observed_orcids":["https://orcid.org/0000-0002-9458-7978"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sousa e Silva, Iury","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.4948999881744385,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.4948999881744385,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":0.1160999983549118,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.07429999858140945,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/queueing-theory","display_name":"queueing theory","score":0.9559999704360962},{"id":"https://openalex.org/keywords/delivery-time-reduction","display_name":"delivery time reduction","score":0.8640000224113464},{"id":"https://openalex.org/keywords/public-service-delivery","display_name":"public service delivery","score":0.5929999947547913},{"id":"https://openalex.org/keywords/process-delays","display_name":"process delays","score":0.6100000143051147},{"id":"https://openalex.org/keywords/federal-public-agency","display_name":"federal public agency","score":0.4880000054836273},{"id":"https://openalex.org/keywords/5w2h","display_name":"5W2H","score":0.6949999928474426},{"id":"https://openalex.org/keywords/brainstorming","display_name":"brainstorming","score":0.7379999756813049},{"id":"https://openalex.org/keywords/fishbone-diagram","display_name":"fishbone diagram","score":0.8690000176429749},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.5960000157356262},{"id":"https://openalex.org/keywords/service-quality-improvement","display_name":"service quality improvement","score":0.49399998784065247},{"id":"https://openalex.org/keywords/team-productivity","display_name":"team productivity","score":0.5690000057220459}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.4602000117301941},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.37560001015663147},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.3587000072002411},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.3531999886035919},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.3492000102996826},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.33410000801086426},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32710000872612},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.25110000371932983},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24549999833106995},{"id":"https://openalex.org/C134121241","wikidata":"https://www.wikidata.org/wiki/Q899301","display_name":"Yield (engineering)","level":2,"score":0.22360000014305115}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:uepg.br:article/21441","doi":null,"is_oa":true,"landing_page_url":"https://revistas.uepg.br/index.php/index/article/view/21441","pdf_url":null,"source":{"id":"https://openalex.org/S7407064571","display_name":"Revista de Engenharia e Tecnologia","issn_l":"2176-7270","issn":["2176-7270"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312406","host_organization_name":"Ponta Grossa State University","host_organization_lineage":["https://openalex.org/P4310312406"],"host_organization_lineage_names":["Ponta Grossa State University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2176-7270","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:uepg.br:article/21441","doi":null,"is_oa":true,"landing_page_url":"https://revistas.uepg.br/index.php/index/article/view/21441","pdf_url":null,"source":{"id":"https://openalex.org/S7407064571","display_name":"Revista de Engenharia e Tecnologia","issn_l":"2176-7270","issn":["2176-7270"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312406","host_organization_name":"Ponta Grossa State University","host_organization_lineage":["https://openalex.org/P4310312406"],"host_organization_lineage_names":["Ponta Grossa State University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2176-7270","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3208763737","https://openalex.org/W3111713799","https://openalex.org/W2511752792","https://openalex.org/W2952282436","https://openalex.org/W2588192114","https://openalex.org/W3152794321","https://openalex.org/W2905282876","https://openalex.org/W3212647496","https://openalex.org/W4320155294","https://openalex.org/W2748979854"],"abstract_inverted_index":{"Um":[0],"dos":[1,33,132,151,178],"desafios":[2],"enfrentados":[3],"pelo":[4,71],"servi\u00e7o":[5],"p\u00fablico":[6,73,114],"\u00e9":[7,35,57],"conseguir":[8],"coordenar":[9],"suas":[10],"demandas,":[11],"tanto":[12],"na":[13,18,149,176,245],"presta\u00e7\u00e3o":[14],"de":[15,20,63,102,107,121,126,142,170,184,203,216,223],"servi\u00e7os,":[16],"como":[17,230],"entrega":[19],"um":[21,26,40,108,112,214],"produto":[22],"que":[23,55,146,200,239],"ir\u00e1":[24],"proporcionar":[25],"melhor":[27],"atendimento":[28,127],"aos":[29],"usu\u00e1rios.":[30],"A":[31,211],"satisfa\u00e7\u00e3o":[32],"usu\u00e1rios":[34],"importante,":[36],"pois,":[37],"ao":[38,51,154,209],"assumir":[39],"cargo":[41],"p\u00fablico,":[42],"o":[43,76,80,97,119,136,201,221],"servidor":[44],"encarrega-se,":[45],"n\u00e3o":[46],"apenas":[47],"das":[48,90,205,247],"tarefas":[49,206],"inerentes":[50],"cumprimento":[52],"da":[53,67,86,88,138,234],"fun\u00e7\u00e3o":[54],"lhe":[56],"atribu\u00edda,":[58],"mas":[59],"tamb\u00e9m":[60],"do":[61,65,195],"dever":[62],"cuidar":[64],"bem-estar":[66],"coletividade,":[68],"zelando":[69],"assim":[70,181],"patrim\u00f4nio":[72],"e":[74,96,128,168,172],"evitar":[75],"desperd\u00edcio.":[77],"Nesse":[78],"sentido,":[79],"presente":[81],"trabalho":[82],"apresenta":[83],"os":[84],"resultados":[85,133,193],"aplica\u00e7\u00e3o":[87],"teoria":[89],"filas":[91,122],"para":[92,186],"obter":[93],"a":[94,105,111,130,140,163,182,189,225,232],"probabilidade":[95],"tempo":[98,202],"adequado":[99],"no":[100],"tratamento":[101],"processos":[103,152],"sob":[104],"responsabilidade":[106],"setor":[109],"pertencente":[110],"\u00f3rg\u00e3o":[113],"federal.":[115],"Para":[116],"isto,":[117],"utilizou-se":[118],"modelo":[120],"com":[123,135,220],"cinco":[124],"canais":[125],"realizou-se":[129],"compara\u00e7\u00e3o":[131],"obtidos":[134],"desempenho":[137],"equipe,":[139],"fim":[141],"identificar":[143],"as":[144,240],"causas":[145],"provocam":[147],"atrasos":[148],"an\u00e1lise":[150],"encaminhados":[153],"respectivo":[155],"setor.":[156],"O":[157],"uso":[158],"desse":[159],"modelo,":[160],"quando":[161],"associado":[162],"ferramentas,":[164],"tais":[165],"como:":[166],"braisntorming":[167],"diagrama":[169],"causa":[171],"efeito,":[173],"podem":[174],"auxiliar":[175],"detec\u00e7\u00e3o":[177],"problemas,":[179],"facilitando":[180],"defini\u00e7\u00e3o":[183],"a\u00e7\u00f5es":[185,241],"corre\u00e7\u00f5es":[187],"aplicando":[188],"metodologia":[190],"5W2H.":[191],"Os":[192],"decorrentes":[194],"emprego":[196],"dessa":[197],"modelagem":[198],"indicam":[199],"conclus\u00e3o":[204],"estavam":[207],"superiores":[208],"necess\u00e1rio.":[210],"esse":[212],"respeito,":[213],"plano":[215],"a\u00e7\u00e3o":[217],"foi":[218],"elaborado":[219],"fito":[222],"melhorar":[224],"qualidade":[226],"nas":[227],"entregas,":[228],"bem":[229],"incrementar":[231],"produtividade":[233],"equipe.":[235],"Dessa":[236],"forma,":[237],"espera-se":[238],"sugeridas,":[242],"tragam":[243],"melhorias":[244],"elabora\u00e7\u00e3o":[246],"atividades.":[248]},"counts_by_year":[],"updated_date":"2026-10-06T10:28:23.643775","created_date":"2026-10-04T00:00:00"}
