{"id":"https://openalex.org/W7218301052","doi":null,"title":"\u0623\u062b\u0631 \u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0623\u0645\u064a\u0646\u064a\u0629 \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0645\u0632\u0627\u064a\u0627 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629: \u062f\u0631\u0627\u0633\u0629 \u0645\u064a\u062f\u0627\u0646\u064a\u0640\u0640\u0629","display_name":"\u0623\u062b\u0631 \u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0623\u0645\u064a\u0646\u064a\u0629 \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0645\u0632\u0627\u064a\u0627 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629: \u062f\u0631\u0627\u0633\u0629 \u0645\u064a\u062f\u0627\u0646\u064a\u0640\u0640\u0629","publication_year":2011,"publication_date":"2011-12-01","ids":{"openalex":"https://openalex.org/W7218301052"},"language":"ar","primary_location":{"id":"pmh:oai:jpgiafs.uobaghdad.edu.iq:article/717","doi":null,"is_oa":true,"landing_page_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/view/717","pdf_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/download/717/483","source":{"id":"https://openalex.org/S4210234403","display_name":"\u0645\u062c\u0644\u0629 \u062f\u0631\u0627\u0633\u0627\u062a \u0645\u062d\u0627\u0633\u0628\u064a\u0629 \u0648\u0645\u0627\u0644\u064a\u0629","issn_l":"1818-9431","issn":["1818-9431","2617-9849"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319170","host_organization_name":"University of Baghdad","host_organization_lineage":["https://openalex.org/P4310319170"],"host_organization_lineage_names":["University of Baghdad"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"1818-9431","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/download/717/483","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5154391642","display_name":"\u0641\u0627\u0626\u0632\u0629 \u0639\u0628\u062f \u0627\u0644\u0643\u0631\u064a\u0645 \u0645\u062d\u0645\u062f","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I135120706","display_name":"University of Baghdad","ror":"https://ror.org/007f1da21","country_code":"IQ","type":"education","lineage":["https://openalex.org/I135120706"]}],"countries":["IQ"],"is_corresponding":true,"raw_author_name":"\u0645\u062d\u0645\u062f, \u0641\u0627\u0626\u0632\u0629 \u0639\u0628\u062f \u0627\u0644\u0643\u0631\u064a\u0645","raw_affiliation_strings":["\u062c\u0627\u0645\u0639\u0629 \u0628\u063a\u062f\u0627\u062f \u0640\u0640\u0640\u0640\u0640 \u0645\u0643\u062a\u0628 \u0645\u0633\u0627\u0639\u062f \u0631\u0626\u064a\u0633 \u0627\u0644\u062c\u0627\u0645\u0639\u0629 \u0644\u0644\u0634\u0624\u0648\u0646 \u0627\u0644\u0639\u0644\u0645\u064a\u0629"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u062c\u0627\u0645\u0639\u0629 \u0628\u063a\u062f\u0627\u062f \u0640\u0640\u0640\u0640\u0640 \u0645\u0643\u062a\u0628 \u0645\u0633\u0627\u0639\u062f \u0631\u0626\u064a\u0633 \u0627\u0644\u062c\u0627\u0645\u0639\u0629 \u0644\u0644\u0634\u0624\u0648\u0646 \u0627\u0644\u0639\u0644\u0645\u064a\u0629","institution_ids":["https://openalex.org/I135120706"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5154391642"],"corresponding_institution_ids":["https://openalex.org/I135120706"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.78964457,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8032000064849854,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8032000064849854,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12394","display_name":"Insurance and Financial Risk Management","score":0.09839999675750732,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.026399999856948853,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/insurance-service-quality","display_name":"insurance service quality","score":0.8420000076293945},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.9660000205039978},{"id":"https://openalex.org/keywords/insurance-marketing","display_name":"insurance marketing","score":0.6600000262260437},{"id":"https://openalex.org/keywords/quality-management-systems","display_name":"quality management systems","score":0.7480000257492065},{"id":"https://openalex.org/keywords/insurance-industry","display_name":"insurance industry","score":0.4620000123977661},{"id":"https://openalex.org/keywords/performance-evaluation","display_name":"performance evaluation","score":0.49000000953674316},{"id":"https://openalex.org/keywords/market-economy","display_name":"market economy","score":0.42899999022483826}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.19869999587535858},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.19499999284744263},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1906999945640564},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.1860000044107437},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.18389999866485596},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.16850000619888306},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.16580000519752502},{"id":"https://openalex.org/C61797465","wikidata":"https://www.wikidata.org/wiki/Q1188986","display_name":"Term (time)","level":2,"score":0.16410000622272491},{"id":"https://openalex.org/C2776608160","wikidata":"https://www.wikidata.org/wiki/Q4785462","display_name":"Natural (archaeology)","level":2,"score":0.16120000183582306},{"id":"https://openalex.org/C81917197","wikidata":"https://www.wikidata.org/wiki/Q628760","display_name":"Selection (genetic algorithm)","level":2,"score":0.15870000422000885}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:jpgiafs.uobaghdad.edu.iq:article/717","doi":null,"is_oa":true,"landing_page_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/view/717","pdf_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/download/717/483","source":{"id":"https://openalex.org/S4210234403","display_name":"\u0645\u062c\u0644\u0629 \u062f\u0631\u0627\u0633\u0627\u062a \u0645\u062d\u0627\u0633\u0628\u064a\u0629 \u0648\u0645\u0627\u0644\u064a\u0629","issn_l":"1818-9431","issn":["1818-9431","2617-9849"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319170","host_organization_name":"University of Baghdad","host_organization_lineage":["https://openalex.org/P4310319170"],"host_organization_lineage_names":["University of Baghdad"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"1818-9431","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:jpgiafs.uobaghdad.edu.iq:article/717","doi":null,"is_oa":true,"landing_page_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/view/717","pdf_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/download/717/483","source":{"id":"https://openalex.org/S4210234403","display_name":"\u0645\u062c\u0644\u0629 \u062f\u0631\u0627\u0633\u0627\u062a \u0645\u062d\u0627\u0633\u0628\u064a\u0629 \u0648\u0645\u0627\u0644\u064a\u0629","issn_l":"1818-9431","issn":["1818-9431","2617-9849"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319170","host_organization_name":"University of Baghdad","host_organization_lineage":["https://openalex.org/P4310319170"],"host_organization_lineage_names":["University of Baghdad"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"1818-9431","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7218301052.pdf","grobid_xml":"https://content.openalex.org/works/W7218301052.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7203858262","https://openalex.org/W4392461157","https://openalex.org/W3027429136","https://openalex.org/W2693558277","https://openalex.org/W2793029342","https://openalex.org/W2972973559","https://openalex.org/W3036614415","https://openalex.org/W581205554","https://openalex.org/W7221457858","https://openalex.org/W3117534305"],"abstract_inverted_index":{"\u064a\u0639\u062f":[0],"\u0627\u0644\u062a\u0623\u0645\u064a\u0646":[1,14,36,96,170],"\u0623\u062d\u062f":[2],"\u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a":[3],"\u0627\u0644\u0645\u0627\u0644\u064a\u0629":[4],"\u0630\u0627\u062a":[5],"\u0627\u0644\u062a\u0623\u062b\u064a\u0631":[6],"\u0639\u0644\u0649":[7,91,111,146,159],"\u0628\u0631\u0627\u0645\u062c":[8],"\u0627\u0644\u062a\u0646\u0645\u064a\u0629":[9],"\u060c":[10,43,103,142],"\u0648\u0645\u0627":[11,61],"\u0632\u0627\u0644":[12],"\u0642\u0637\u0627\u0639":[13,79],"\u064a\u0639\u0627\u0646\u064a":[15],"\u0645\u0646":[16,18,46,63,107,123,139,174],"\u0627\u0644\u0639\u062f\u064a\u062f":[17,106],"\u0627\u0644\u0645\u0634\u0627\u0643\u0644":[19],"\u0645\u0646\u0647\u0627":[20],"\u0627\u0644\u0648\u0639\u064a":[21],"\u0623\u0648":[22,24,66],"\u0627\u0644\u062a\u0634\u0631\u064a\u0639":[23],"\u0643\u064a\u0641\u064a\u0629":[25],"\u062a\u0648\u0638\u064a\u0641\u0647":[26],"\u0643\u0645\u0648\u0631\u062f":[27],"\u0627\u0642\u062a\u0635\u0627\u062f\u064a":[28],"\u0648\u0627\u062c\u062a\u0645\u0627\u0639\u064a":[29],"\u062e\u062f\u0645\u0629":[30,38],"\u0644\u0644\u0645\u062c\u062a\u0645\u0639":[31],"\u0648\u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a":[32],"\u0648\u0627\u0644\u0627\u0641\u0631\u0627\u062f.":[33],"\u0648\u062d\u064a\u062b":[34],"\u0623\u0646":[35,131,148],"\u064a\u0642\u062f\u0645":[37],"\u062a\u0633\u062a\u0648\u062c\u0628":[39],"\u0627\u0644\u062a\u0632\u0627\u0645\u0647\u0627":[40],"\u0628\u0645\u0648\u0627\u0635\u0641\u0627\u062a":[41],"\u0645\u062d\u062f\u062f\u0629":[42],"\u0644\u0630\u0627":[44,68,143],"\u0623\u0635\u0628\u062d":[45],"\u0627\u0644\u0636\u0631\u0648\u0631\u064a":[47],"\u062f\u0631\u0627\u0633\u0629":[48,55],"\u0622\u0644\u064a\u0627\u062a":[49],"\u062a\u062d\u0633\u064a\u0646":[50,75,113],"\u062c\u0648\u062f\u0629":[51,76],"\u0627\u0644\u062e\u062f\u0645\u0629":[52,77,135],"\u0627\u0644\u062a\u0623\u0645\u064a\u0646\u064a\u0629":[53,60],"\u0648\u0643\u0630\u0644\u0643":[54],"\u0648\u0627\u0642\u0639":[56],"\u0627\u0644\u0639\u0645\u0644\u064a\u0629":[57],"\u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629":[58],"\u0644\u0644\u062e\u062f\u0645\u0629":[59],"\u064a\u0646\u0627\u0644\u0647\u0627":[62],"\u062a\u062d\u062f\u064a\u0627\u062a":[64],"\u062f\u0627\u062e\u0644\u064a\u0629":[65],"\u062e\u0627\u0631\u062c\u064a\u0629\u060c":[67],"\u062a\u0647\u062f\u0641":[69],"\u0647\u0630\u0647":[70],"\u0627\u0644\u062f\u0631\u0627\u0633\u0629":[71,105],"\u0627\u0644\u0649":[72],"\u062a\u0637\u0648\u064a\u0631":[73],"\u0623\u0633\u0627\u0644\u064a\u0628":[74],"\u0641\u064a":[78,94,126,134,154],"\u0627\u0644\u062a\u0623\u0645\u064a\u0646.":[80],"\u0648\u0644\u063a\u0631\u0636":[81],"\u062a\u062d\u0642\u064a\u0642":[82,132],"\u0627\u0644\u0628\u062d\u062b":[83],"\u0641\u0642\u062f":[84],"\u062a\u0645":[85,89],"\u0627\u0639\u062a\u0645\u0627\u062f":[86],"\u0627\u0633\u062a\u0628\u0627\u0646\u0629":[87],"\u0645\u062d\u0643\u0651\u0645\u0629":[88],"\u062a\u0648\u0632\u064a\u0639\u0647\u0627":[90],"\u0627\u0644\u0645\u0644\u0627\u0643\u0627\u062a":[92],"\u0627\u0644\u0639\u0627\u0645\u0644\u0629":[93],"\u0634\u0631\u0643\u0629":[95],"\u0627\u0644\u0639\u0631\u0627\u0642\u064a\u0629":[97],"\u0648\u0628\u0639\u062f":[98],"\u062a\u062d\u0644\u064a\u0644\u0647\u0627":[99],"\u0628\u0646\u0638\u0627\u0645":[100],"(SPSS)":[101],"\u0648\u0645\u0646\u0627\u0642\u0634\u062a\u0647\u0627":[102],"\u0623\u0638\u0647\u0631\u062a":[104],"\u0627\u0644\u0646\u062a\u0627\u0626\u062c":[108],"\u0627\u0644\u062a\u064a":[109],"\u062a\u0634\u062c\u0639":[110],"\u0625\u0645\u0643\u0627\u0646\u064a\u0629":[112],"\u0627\u0644\u062c\u0648\u062f\u0629":[114,133],"\u0648\u0630\u0644\u0643":[115],"\u0644\u0648\u062c\u0648\u062f":[116],"\u0627\u0644\u0627\u0645\u0643\u0627\u0646\u064a\u0627\u062a":[117],"\u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629":[118],"\u0641\u0636\u0644\u0627\u064b":[119],"\u0639\u0646":[120],"\u0623\u0646\u0647\u0627":[121],"\u0634\u0631\u0637":[122],"\u0627\u0644\u0645\u0632\u0627\u064a\u0627":[124],"\u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629":[125],"\u0638\u0644":[127],"\u0627\u0642\u062a\u0635\u0627\u062f":[128],"\u0627\u0644\u0633\u0648\u0642\u060c":[129],"\u0643\u0645\u0627":[130],"\u0633\u064a\u062d\u0633\u0651\u0646":[136],"\u0627\u0644\u0627\u062f\u0627\u0621":[137,165],"\u0648\u064a\u0642\u0644\u0651\u0644":[138],"\u0627\u0644\u0648\u0642\u062a":[140],"\u0648\u0627\u0644\u062c\u0647\u062f":[141],"\u062a\u0631\u0643\u0632\u062a":[144],"\u0627\u0644\u062a\u0648\u0635\u064a\u0627\u062a":[145],"\u0636\u0631\u0648\u0631\u0629":[147],"\u062a\u0623\u062e\u0630":[149],"\u0627\u0644\u0634\u0631\u0643\u0627\u062a":[150],"\u0628\u062e\u0637\u0648\u0627\u062a":[151],"\u0627\u062c\u0631\u0627\u0626\u064a\u0629":[152],"\u0648\u0639\u0645\u0644\u064a\u0629":[153],"\u0628\u0646\u0627\u0621":[155],"\u0645\u0646\u0638\u0648\u0645\u0629":[156],"\u0644\u0644\u062c\u0648\u062f\u0629":[157],"\u0648\u0627\u0644\u0639\u0645\u0644":[158],"\u062a\u0647\u064a\u0626\u0629":[160],"\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u0647\u0627":[161],"\u0648\u0627\u0644\u0633\u0639\u064a":[162],"\u0627\u0644\u062c\u0627\u062f":[163],"\u0644\u062a\u0642\u0648\u064a\u0645":[164],"\u0627\u0644\u0645\u0633\u062a\u0645\u0631":[166],"\u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644":[167],"\u0645\u0639":[168],"\u0634\u0631\u0643\u0627\u062a":[169],"\u0627\u0644\u0639\u0631\u0628\u064a\u0629":[171],"\u0648\u0627\u0644\u0639\u0627\u0644\u0645\u064a\u0629":[172],"\u0644\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629":[173],"\u062a\u062c\u0627\u0631\u0628\u0647\u0627.":[175]},"counts_by_year":[],"updated_date":"2026-10-17T09:40:24.721904","created_date":"2026-10-03T00:00:00"}