{"id":"https://openalex.org/W7218053207","doi":null,"title":"The role of organizational trust dimension in customer relationship management: Applied research in the general ethnic insurance company","display_name":"The role of organizational trust dimension in customer relationship management: Applied research in the general ethnic insurance company","publication_year":2024,"publication_date":"2024-01-04","ids":{"openalex":"https://openalex.org/W7218053207"},"language":"ar","primary_location":{"id":"pmh:oai:jpgiafs.uobaghdad.edu.iq:article/1308","doi":null,"is_oa":true,"landing_page_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/view/1308","pdf_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/download/1308/967","source":{"id":"https://openalex.org/S4210234403","display_name":"\u0645\u062c\u0644\u0629 \u062f\u0631\u0627\u0633\u0627\u062a \u0645\u062d\u0627\u0633\u0628\u064a\u0629 \u0648\u0645\u0627\u0644\u064a\u0629","issn_l":"1818-9431","issn":["1818-9431","2617-9849"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319170","host_organization_name":"University of Baghdad","host_organization_lineage":["https://openalex.org/P4310319170"],"host_organization_lineage_names":["University of Baghdad"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"1818-9431","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/download/1308/967","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5155190396","display_name":"Maha Abdul Razzaq Muhammad","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\u0645\u0647\u0627 \u0639\u0628\u062f \u0627\u0644\u0631\u0632\u0627\u0642 \u0645\u062d\u0645\u062f","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045795976","display_name":"\u0623. \u0645. \u062f. \u0645\u0647\u0627 \u0643\u0627\u0645\u0644 \u062c\u0648\u0627\u062f","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\u0627. \u0645. \u062f. \u0645\u0647\u0627 \u0643\u0627\u0645\u0644 \u062c\u0648\u0627\u062f","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5007923181","display_name":"\u0645\u0647\u0627 \u0643\u0627\u0645\u0644 \u062c\u0648\u0627\u062f","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I135120706","display_name":"University of Baghdad","ror":"https://ror.org/007f1da21","country_code":"IQ","type":"education","lineage":["https://openalex.org/I135120706"]}],"countries":["IQ"],"is_corresponding":false,"raw_author_name":"Dr.  Maha Kamel Jawad","raw_affiliation_strings":["-Assistant Professor, College of Management and Economics , University of Baghdad ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"-Assistant Professor, College of Management and Economics , University of Baghdad ,","institution_ids":["https://openalex.org/I135120706"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.46873427,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.0019000000320374966,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11726","display_name":"Organizational Management and Innovation","score":0.0015999999595806003,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/organizational-trust","display_name":"organizational trust","score":0.996999979019165},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.9860000014305115},{"id":"https://openalex.org/keywords/insurance-companies","display_name":"insurance companies","score":0.5460000038146973},{"id":"https://openalex.org/keywords/customer-acquisition","display_name":"customer acquisition","score":0.515999972820282},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.9929999709129333}],"concepts":[{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.650600016117096},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5031999945640564},{"id":"https://openalex.org/C137403100","wikidata":"https://www.wikidata.org/wiki/Q41710","display_name":"Ethnic group","level":2,"score":0.4758000075817108},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.40779998898506165},{"id":"https://openalex.org/C2777626755","wikidata":"https://www.wikidata.org/wiki/Q28797","display_name":"Applied research","level":2,"score":0.38510000705718994},{"id":"https://openalex.org/C162118730","wikidata":"https://www.wikidata.org/wiki/Q1128453","display_name":"Actuarial science","level":1,"score":0.36039999127388},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.3440999984741211},{"id":"https://openalex.org/C3020299011","wikidata":"https://www.wikidata.org/wiki/Q626608","display_name":"Life insurance","level":2,"score":0.33719998598098755},{"id":"https://openalex.org/C39214371","wikidata":"https://www.wikidata.org/wiki/Q19483216","display_name":"Organizational behavior","level":2,"score":0.2987000048160553},{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.28870001435279846},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.27639999985694885},{"id":"https://openalex.org/C2986817661","wikidata":"https://www.wikidata.org/wiki/Q185698","display_name":"Research methodology","level":3,"score":0.2660999894142151},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.258899986743927}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:jpgiafs.uobaghdad.edu.iq:article/1308","doi":null,"is_oa":true,"landing_page_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/view/1308","pdf_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/download/1308/967","source":{"id":"https://openalex.org/S4210234403","display_name":"\u0645\u062c\u0644\u0629 \u062f\u0631\u0627\u0633\u0627\u062a \u0645\u062d\u0627\u0633\u0628\u064a\u0629 \u0648\u0645\u0627\u0644\u064a\u0629","issn_l":"1818-9431","issn":["1818-9431","2617-9849"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319170","host_organization_name":"University of Baghdad","host_organization_lineage":["https://openalex.org/P4310319170"],"host_organization_lineage_names":["University of Baghdad"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"1818-9431","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:jpgiafs.uobaghdad.edu.iq:article/1308","doi":null,"is_oa":true,"landing_page_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/view/1308","pdf_url":"https://jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/download/1308/967","source":{"id":"https://openalex.org/S4210234403","display_name":"\u0645\u062c\u0644\u0629 \u062f\u0631\u0627\u0633\u0627\u062a \u0645\u062d\u0627\u0633\u0628\u064a\u0629 \u0648\u0645\u0627\u0644\u064a\u0629","issn_l":"1818-9431","issn":["1818-9431","2617-9849"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319170","host_organization_name":"University of Baghdad","host_organization_lineage":["https://openalex.org/P4310319170"],"host_organization_lineage_names":["University of Baghdad"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"1818-9431","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7218053207.pdf","grobid_xml":"https://content.openalex.org/works/W7218053207.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7220879543","https://openalex.org/W1548920118","https://openalex.org/W6988414270","https://openalex.org/W4401201373","https://openalex.org/W3083177768","https://openalex.org/W7073751948","https://openalex.org/W7220404624","https://openalex.org/W4210616281","https://openalex.org/W4224041796","https://openalex.org/W7220422972"],"abstract_inverted_index":{"\u0627\u0644\u0645\u0633\u062a\u062e\u0644\u0635:":[0],"\u0647\u062f\u0641":[1,49],"\u0627\u0644\u0628\u062d\u062b":[2,123],"\u0627\u0644\u0649":[3,102],"\u0627\u0644\u062a\u062d\u0642\u0642":[4],"\u0645\u0646":[5,40,46,67],"\u062f\u0648\u0631":[6],"\u0627\u0644\u062b\u0642\u0629":[7,132],"\u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a\u0629":[8],"\u0628\u0648\u0635\u0641\u0647":[9],"\u0628\u0639\u062f\u0627\"":[10],"\u0625\u062f\u0627\u0631\u064a\u0627\"":[11],"\u0630\u0627":[12],"\u0623\u0647\u0645\u064a\u0629":[13],"\u0645\u0648\u0636\u0648\u0639\u064a\u0629":[14],"\u0641\u064a":[15,29,52,61,88],"\u0627\u0644\u0639\u0644\u0627\u0642\u0627\u062a":[16],"\u0627\u0644\u062a\u064a":[17,120],"\u062a\u0639\u062a\u0645\u062f\u0647\u0627":[18],"\u0634\u0631\u0643\u0629":[19],"\u0627\u0644\u062a\u0623\u0645\u064a\u0646":[20,63],"\u0627\u0644\u0639\u0631\u0627\u0642\u064a\u0629":[21],"\u0627\u0644\u0639\u0627\u0645\u0629":[22],"\u0645\u0639":[23,106],"\u0627\u0644\u0632\u0628\u0627\u0626\u0646":[24],"\u0643\u0648\u0646\u0647\u0627":[25],"\u0625\u062d\u062f\u0649":[26],"\u0627\u0644\u0631\u0643\u0627\u0626\u0632":[27],"\u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629":[28],"\u0628\u0646\u0627\u0621":[30],"\u0648\u0646\u062c\u0627\u062d":[31],"\u0627\u0644\u0634\u0631\u0643\u0627\u062a":[32],"\u0645\u0645\u0627":[33],"\u064a\u0633\u0645\u062d":[34],"\u0628\u062a\u0642\u062f\u064a\u0645":[35],"\u062e\u062f\u0645\u0627\u062a":[36],"\u0630\u0627\u062a":[37],"\u062b\u0642\u0629":[38],"\u0639\u0627\u0644\u064a\u0629":[39],"\u062e\u0644\u0627\u0644":[41],"\u0646\u0638\u0627\u0645":[42],"\u0625\u062f\u0627\u0631\u0629":[43,134],"\u0639\u0644\u0627\u0642\u0627\u062a":[44,135],"\u0627\u0644\u0632\u0628\u0648\u0646":[45,136],"\u0623\u062c\u0644":[47],"\u062a\u062d\u0642\u064a\u0642":[48],"\u0627\u0644\u0634\u0631\u0643\u0629":[50,89,109],"\u0627\u0644\u0645\u062a\u0645\u062b\u0644":[51],"\u0643\u0633\u0628":[53],"\u0632\u0628\u0627\u0626\u0646":[54],"\u062c\u062f\u062f\u060c":[55],"\u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638":[56],"\u0628\u0627\u0644\u0632\u0628\u0627\u0626\u0646":[57],"\u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646\u060c":[58],"\u0648\u0632\u064a\u0627\u062f\u0629":[59],"\u0627\u0644\u0639\u0645\u0644":[60],"\u0634\u0631\u0643\u0640\u0627\u062a":[62],"\u0648\u062a\u0637\u0648\u064a\u0631":[64],"\u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f":[65],"\u0627\u0644\u0648\u0637\u0646\u064a":[66],"\u062e\u0640\u0644\u0627\u0644":[68],"\u0632\u064a\u0627\u062f\u0629":[69],"\u0645\u0628\u064a\u0639\u0627\u062a":[70],"\u0627\u0644\u0634\u0640\u0631\u0643\u0640\u0629":[71],"\u0648\u0631\u0628\u062d\u064a\u062a\u0647\u0627":[72],"\u060c":[73,91],"\u0648\u0642\u0640\u0640\u0640\u062f":[74],"\u0623\u0639\u062a\u0645\u062f":[75],"\u0627\u0644\u0628\u0640\u062d\u062b":[76],"\u0627\u0644\u0623\u0633\u0627\u0644\u064a\u0628":[77],"\u0627\u0644\u0627\u062d\u0635\u0640\u0627\u0626\u064a\u0629":[78],"\u0623\u0630":[79],"\u062a\u0640\u0645":[80],"\u062a\u0640\u0648\u0632\u064a\u0639":[81],"(":[82,94],"300":[83],")":[84,96],"\u0623\u0633\u062a\u0628\u0627\u0646\u0629":[85],"\u0639\u0644\u0649":[86,114],"\u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646":[87],"\u0627\u0644\u0645\u0628\u062d\u0648\u062b\u0629":[90,110],"\u062a\u0645":[92],"\u0625\u0633\u062a\u0631\u062c\u0627\u0639":[93],"282":[95],"\u0625\u0633\u062a\u0628\u0627\u0646\u0629":[97],"\u0635\u0627\u0644\u062d\u0629":[98],"\u0644\u0644\u062a\u062d\u0644\u064a\u0644":[99],"\u0627\u0644\u0627\u062d\u0635\u0627\u0626\u064a":[100],"\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629":[101],"\u0625\u062c\u0631\u0627\u0621":[103],"\u0645\u0642\u0627\u0628\u0644\u0627\u062a":[104],"\u0634\u062e\u0635\u064a\u0629":[105],"\u0645\u062f\u0631\u0627\u0621":[107],"\u0648\u0645\u0633\u0624\u0648\u0644\u064a":[108],"\u0648\u0623\u0639\u062a\u0645\u062f\u062a":[111],"\u0647\u0630\u0647":[112],"\u0627\u0644\u062f\u0631\u0627\u0633\u0629":[113],"\u0627\u0644\u0645\u0646\u0647\u062c":[115],"\u0627\u0644\u0648\u0635\u0641\u064a":[116],"\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a":[117],"\u0648\u0623\u0628\u0631\u0632":[118],"\u0627\u0644\u0646\u062a\u0627\u0626\u062c":[119],"\u062a\u0648\u0635\u0644":[121],"\u0627\u0644\u064a\u0647\u0627":[122],"\u0647\u064a":[124],"\u062a\u0648\u062c\u062f":[125],"\u0639\u0644\u0627\u0642\u0629":[126],"\u0627\u0631\u062a\u0628\u0627\u0637":[127],"\u0645\u0639\u0646\u0648\u064a":[128],"\u0642\u0648\u064a\u0629":[129],"\u0628\u064a\u0646":[130],"\u0628\u0639\u062f":[131],"\u0648":[133],".":[137]},"counts_by_year":[],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2026-10-03T00:00:00"}