{"id":"https://openalex.org/W7217569666","doi":null,"title":"Analyzing The Role Of Emotional Intelligence On Customer Satisfaction Regarding Their FMCG Purchase","display_name":"Analyzing The Role Of Emotional Intelligence On Customer Satisfaction Regarding Their FMCG Purchase","publication_year":2024,"publication_date":"2024-04-17","ids":{"openalex":"https://openalex.org/W7217569666"},"language":"en","primary_location":{"id":"pmh:oai:ojs2.kuey.net:article/1952","doi":null,"is_oa":true,"landing_page_url":"https://kuey.net/index.php/kuey/article/view/1952","pdf_url":"https://kuey.net/index.php/kuey/article/download/1952/1053","source":{"id":"https://openalex.org/S4210183223","display_name":"Educational Administration Theory and Practice journal","issn_l":"1300-4832","issn":["1300-4832","2148-2403"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.67145/kuey.v30i4","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://kuey.net/index.php/kuey/article/download/1952/1053","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5143545083","display_name":"Pradeep Kumar Mishra","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4387154200","display_name":"Sankalchand Patel University","ror":"https://ror.org/037y7xs42","country_code":"IN","type":"education","lineage":["https://openalex.org/I4387154200"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Dr. Pradeep K. Mishra","raw_affiliation_strings":["Associate Professor, Faculty of Management Studies , Sankalchand Patel University Visnagar , Mehsana , Gujarat , India,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Associate Professor, Faculty of Management Studies , Sankalchand Patel University Visnagar , Mehsana , Gujarat , India,","institution_ids":["https://openalex.org/I4387154200"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071358023","display_name":"Amardeep Bajpai","orcid":"https://orcid.org/0000-0002-7916-3261","observed_orcids":["https://orcid.org/0000-0002-7916-3261"]},"institutions":[{"id":"https://openalex.org/I2802982682","display_name":"Sandip Foundation","ror":"https://ror.org/04vhxp922","country_code":"IN","type":"education","lineage":["https://openalex.org/I2802982682"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Dr. Amardeep B. Bajpai","raw_affiliation_strings":["Assistant Professor, SOCMS , Sandip University , Nashik , India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Assistant Professor, SOCMS , Sandip University , Nashik , India","institution_ids":["https://openalex.org/I2802982682"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103204542","display_name":"Ambrish Singh","orcid":"https://orcid.org/0000-0001-7892-8210","observed_orcids":["https://orcid.org/0000-0001-7892-8210"]},"institutions":[{"id":"https://openalex.org/I4387154860","display_name":"Rajkiya Engineering College Azamgarh","ror":"https://ror.org/03vews725","country_code":"IN","type":"government","lineage":["https://openalex.org/I4387154860"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Dr. Ambrish Singh","raw_affiliation_strings":["Assistant Professor-Management , Rajkiya Engineering College , Azamgarh U.P , India,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Assistant Professor-Management , Rajkiya Engineering College , Azamgarh U.P , India,","institution_ids":["https://openalex.org/I4387154860"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5156287753","display_name":"Dr. Rahul Wagh","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I878213199","display_name":"Savitribai Phule Pune University","ror":"https://ror.org/044g6d731","country_code":"IN","type":"education","lineage":["https://openalex.org/I878213199"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Dr. Rahul Wagh","raw_affiliation_strings":["Assistant Professor -MBA , Zeal Institute of Management and Computer Application , Affiliated to Savitribai Phule Pune University , Pune , Maharashtra , India,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Assistant Professor -MBA , Zeal Institute of Management and Computer Application , Affiliated to Savitribai Phule Pune University , Pune , Maharashtra , India,","institution_ids":["https://openalex.org/I878213199"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.48600977,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.8687000274658203,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.8687000274658203,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.10440000146627426,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.00860000029206276,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-intelligence","display_name":"emotional intelligence","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/fast-moving-consumer-goods","display_name":"fast-moving consumer goods","score":0.9929999709129333},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.7429999709129333}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7767000198364258},{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.7232999801635742},{"id":"https://openalex.org/C2778738759","wikidata":"https://www.wikidata.org/wiki/Q1187656","display_name":"Fast-moving consumer goods","level":2,"score":0.6711000204086304},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5565000176429749},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5246000289916992},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4902999997138977},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4325999915599823},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4156000018119812},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41359999775886536},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.3700000047683716},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.3522999882698059},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.33880001306533813},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.319599986076355},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.31929999589920044},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.2953999936580658},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.28200000524520874},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.2743000090122223},{"id":"https://openalex.org/C166052673","wikidata":"https://www.wikidata.org/wiki/Q83021","display_name":"Empirical evidence","level":2,"score":0.27219998836517334},{"id":"https://openalex.org/C2988250419","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Consumer satisfaction","level":2,"score":0.25679999589920044},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.25380000472068787}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:ojs2.kuey.net:article/1952","doi":null,"is_oa":true,"landing_page_url":"https://kuey.net/index.php/kuey/article/view/1952","pdf_url":"https://kuey.net/index.php/kuey/article/download/1952/1053","source":{"id":"https://openalex.org/S4210183223","display_name":"Educational Administration Theory and Practice journal","issn_l":"1300-4832","issn":["1300-4832","2148-2403"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.67145/kuey.v30i4","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ojs2.kuey.net:article/1952","doi":null,"is_oa":true,"landing_page_url":"https://kuey.net/index.php/kuey/article/view/1952","pdf_url":"https://kuey.net/index.php/kuey/article/download/1952/1053","source":{"id":"https://openalex.org/S4210183223","display_name":"Educational Administration Theory and Practice journal","issn_l":"1300-4832","issn":["1300-4832","2148-2403"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.67145/kuey.v30i4","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7217569666.pdf","grobid_xml":"https://content.openalex.org/works/W7217569666.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4390479712","https://openalex.org/W7212277640","https://openalex.org/W7204989596","https://openalex.org/W7115347293","https://openalex.org/W6982572721","https://openalex.org/W4392380955","https://openalex.org/W4412506271","https://openalex.org/W7217407118","https://openalex.org/W7166652439","https://openalex.org/W2012411023"],"abstract_inverted_index":{"This":[0,147],"study":[1,148],"aimed":[2],"to":[3,13,38,136,142,150],"analyze":[4],"the":[5,85,128,151,159,168,175,184],"role":[6,114],"of":[7,35,170,177],"emotional":[8,43,109,139,162,178],"intelligence":[9,110,140,163,179],"(EI)":[10],"in":[11,115,127,167,180,183],"relation":[12],"customer":[14,78,93,117,144,165,181],"satisfaction":[15,45,79,94,118,145,166,182],"with":[16,32,46,80,95,119],"their":[17,42,47,81,96,120,134,138],"fast-moving":[18],"consumer":[19],"goods":[20],"(FMCG)":[21],"purchase.":[22,83,122],"Using":[23],"a":[24,28,33,72,112],"quantitative":[25],"research":[26],"approach,":[27],"survey":[29],"was":[30,56,71],"conducted":[31],"sample":[34],"FMCG":[36,48,82,97,121,129,171,185],"customers":[37],"collect":[39],"data":[40,55],"on":[41,158],"intelligence,":[44],"purchase":[49],"and":[50,63,77,164],"demographic":[51,103],"information.":[52],"The":[53,66],"collected":[54],"analyzed":[57],"using":[58],"statistical":[59],"techniques,":[60],"including":[61],"correlation":[62,74],"regression":[64,86],"analysis.":[65],"results":[67],"indicated":[68],"that":[69,89,108],"there":[70],"positive":[73],"between":[75,161],"EI":[76,90],"Additionally,":[84],"analysis":[87],"revealed":[88],"significantly":[91],"predicted":[92],"purchase,":[98,172],"even":[99],"when":[100],"controlling":[101],"for":[102],"variables.":[104],"These":[105],"findings":[106],"suggest":[107],"plays":[111],"critical":[113],"influencing":[116],"As":[123],"such,":[124],"businesses":[125],"operating":[126],"industry":[130],"should":[131],"consider":[132],"training":[133],"employees":[135],"develop":[137],"skills":[141],"enhance":[143],"levels.":[146],"contributes":[149],"existing":[152],"literature":[153],"by":[154],"providing":[155],"empirical":[156],"evidence":[157],"relationship":[160],"context":[169],"thus":[173],"highlighting":[174],"importance":[176],"industry.":[186]},"counts_by_year":[],"updated_date":"2026-10-26T11:51:55.731654","created_date":"2026-10-03T00:00:00"}