{"id":"https://openalex.org/W7217500239","doi":null,"title":"Analysis of the Effectiveness of AI-Based Public Service Digitalization Policies in Improving Public Satisfaction","display_name":"Analysis of the Effectiveness of AI-Based Public Service Digitalization Policies in Improving Public Satisfaction","publication_year":2026,"publication_date":"2026-01-30","ids":{"openalex":"https://openalex.org/W7217500239"},"language":"en","primary_location":{"id":"pmh:oai:ejournal.isha.or.id:article/522","doi":null,"is_oa":true,"landing_page_url":"https://ejournal.isha.or.id/index.php/Inspirat/article/view/522","pdf_url":"https://ejournal.isha.or.id/index.php/Inspirat/article/download/522/493","source":{"id":"https://openalex.org/S4210222346","display_name":"Inspirasi & Strategi (INSPIRAT) Jurnal Kebijakan Publik & Bisnis","issn_l":"2087-0892","issn":["2087-0892","2808-8212"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312730","host_organization_name":"Institute of Computer Science","host_organization_lineage":["https://openalex.org/P4310312730"],"host_organization_lineage_names":["Institute of Computer Science"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.35335/inspirat.v16i2","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ejournal.isha.or.id/index.php/Inspirat/article/download/522/493","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5154787456","display_name":"Almashyra Nadira Latifah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210159870","display_name":"Universitas Subang","ror":"https://ror.org/05c5yp582","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210159870"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Latifah, Almashyra Nadira","raw_affiliation_strings":["Faculty of Administrative Sciences, University of Subang, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Administrative Sciences, University of Subang, Indonesia","institution_ids":["https://openalex.org/I4210159870"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5154787456"],"corresponding_institution_ids":["https://openalex.org/I4210159870"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.00430000014603138,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3322","display_name":"Urban Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"artificial intelligence","score":0.8709999918937683},{"id":"https://openalex.org/keywords/digitalization-of-public-administration","display_name":"digitalization of public administration","score":0.9570000171661377},{"id":"https://openalex.org/keywords/citizen-satisfaction","display_name":"citizen satisfaction","score":0.8899999856948853},{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.753000020980835},{"id":"https://openalex.org/keywords/service-efficiency","display_name":"service efficiency","score":0.609000027179718},{"id":"https://openalex.org/keywords/access-to-services","display_name":"access to services","score":0.7250000238418579},{"id":"https://openalex.org/keywords/digital-literacy","display_name":"digital literacy","score":0.718999981880188},{"id":"https://openalex.org/keywords/bureaucratic-inefficiency","display_name":"bureaucratic inefficiency","score":0.6470000147819519},{"id":"https://openalex.org/keywords/government-policy-effectiveness","display_name":"government policy effectiveness","score":0.4740000069141388},{"id":"https://openalex.org/keywords/service-speed","display_name":"service speed","score":0.4830000102519989}],"concepts":[{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.6251999735832214},{"id":"https://openalex.org/C51575053","wikidata":"https://www.wikidata.org/wiki/Q72468","display_name":"Bureaucracy","level":3,"score":0.5981000065803528},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5942000150680542},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.5515999794006348},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49720001220703125},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4666999876499176},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.3912000060081482},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.38839998841285706},{"id":"https://openalex.org/C109986646","wikidata":"https://www.wikidata.org/wiki/Q546113","display_name":"Public policy","level":2,"score":0.3495999872684479},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.3327000141143799},{"id":"https://openalex.org/C2777646416","wikidata":"https://www.wikidata.org/wiki/Q242069","display_name":"Digital literacy","level":2,"score":0.3244999945163727},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.30979999899864197},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30959999561309814},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.30709999799728394},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.29409998655319214},{"id":"https://openalex.org/C547764534","wikidata":"https://www.wikidata.org/wiki/Q8236","display_name":"Literacy","level":2,"score":0.28859999775886536},{"id":"https://openalex.org/C142546437","wikidata":"https://www.wikidata.org/wiki/Q2661195","display_name":"Descriptive research","level":2,"score":0.2833999991416931},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.2831999957561493},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.2694000005722046},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.26649999618530273},{"id":"https://openalex.org/C73945780","wikidata":"https://www.wikidata.org/wiki/Q814232","display_name":"Survey methodology","level":2,"score":0.2630999982357025},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.26269999146461487},{"id":"https://openalex.org/C173655357","wikidata":"https://www.wikidata.org/wiki/Q244752","display_name":"Digital divide","level":3,"score":0.25920000672340393},{"id":"https://openalex.org/C95986675","wikidata":"https://www.wikidata.org/wiki/Q185168","display_name":"Quantitative analysis (chemistry)","level":2,"score":0.250900000333786}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:ejournal.isha.or.id:article/522","doi":null,"is_oa":true,"landing_page_url":"https://ejournal.isha.or.id/index.php/Inspirat/article/view/522","pdf_url":"https://ejournal.isha.or.id/index.php/Inspirat/article/download/522/493","source":{"id":"https://openalex.org/S4210222346","display_name":"Inspirasi & Strategi (INSPIRAT) Jurnal Kebijakan Publik & Bisnis","issn_l":"2087-0892","issn":["2087-0892","2808-8212"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312730","host_organization_name":"Institute of Computer Science","host_organization_lineage":["https://openalex.org/P4310312730"],"host_organization_lineage_names":["Institute of Computer Science"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.35335/inspirat.v16i2","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ejournal.isha.or.id:article/522","doi":null,"is_oa":true,"landing_page_url":"https://ejournal.isha.or.id/index.php/Inspirat/article/view/522","pdf_url":"https://ejournal.isha.or.id/index.php/Inspirat/article/download/522/493","source":{"id":"https://openalex.org/S4210222346","display_name":"Inspirasi & Strategi (INSPIRAT) Jurnal Kebijakan Publik & Bisnis","issn_l":"2087-0892","issn":["2087-0892","2808-8212"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312730","host_organization_name":"Institute of Computer Science","host_organization_lineage":["https://openalex.org/P4310312730"],"host_organization_lineage_names":["Institute of Computer Science"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.35335/inspirat.v16i2","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7217500239.pdf","grobid_xml":"https://content.openalex.org/works/W7217500239.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7127569988","https://openalex.org/W7216214713","https://openalex.org/W4415001949","https://openalex.org/W7162941203","https://openalex.org/W7220722744","https://openalex.org/W7164008125","https://openalex.org/W4409101366","https://openalex.org/W4411126345","https://openalex.org/W4413098853","https://openalex.org/W4407055976"],"abstract_inverted_index":{"Public":[0],"service":[1,44,56,113,129,159],"quality":[2],"remains":[3],"a":[4,66,70],"critical":[5],"issue":[6],"in":[7,59,120,164],"many":[8],"countries,":[9],"where":[10],"traditional":[11],"bureaucratic":[12],"systems":[13],"are":[14,87,135,152,162],"often":[15],"characterized":[16],"by":[17],"inefficiency,":[18],"limited":[19],"accessibility,":[20,116],"and":[21,92,102,117,131,149,181],"low":[22],"levels":[23],"of":[24,38,53,81,133],"public":[25,55,61,83,103,124,158,166],"satisfaction.":[26,62,104,125],"In":[27,155],"response,":[28],"governments":[29],"have":[30],"increasingly":[31],"adopted":[32],"digitalization":[33,57,101,160],"strategies,":[34],"including":[35],"the":[36,51,97,138],"integration":[37],"Artificial":[39],"Intelligence":[40],"(AI),":[41],"to":[42,49,79,95],"improve":[43],"delivery.":[45],"This":[46],"study":[47],"aims":[48],"analyze":[50],"effectiveness":[52],"AI-based":[54,100,157],"policies":[58,161],"increasing":[60],"The":[63,85,105],"research":[64],"employs":[65],"quantitative":[67],"approach":[68],"using":[69,89],"survey":[71],"method,":[72],"with":[73],"data":[74,86],"collected":[75],"through":[76],"questionnaires":[77],"distributed":[78],"users":[80],"digital":[82,146],"services.":[84],"analyzed":[88],"descriptive":[90],"statistics":[91],"regression":[93],"analysis":[94],"examine":[96],"relationship":[98],"between":[99],"results":[106],"indicate":[107],"that":[108],"AI":[109],"implementation":[110],"significantly":[111],"improves":[112],"efficiency,":[114],"accuracy,":[115],"transparency,":[118],"which":[119],"turn":[121],"positively":[122],"influences":[123],"Among":[126],"these":[127],"factors,":[128],"speed":[130],"ease":[132],"access":[134],"identified":[136],"as":[137,145,176],"most":[139],"dominant":[140],"contributors.":[141],"However,":[142],"challenges":[143],"such":[144,175],"literacy":[147],"gaps":[148],"technical":[150],"issues":[151],"also":[153],"identified.":[154],"conclusion,":[156],"effective":[163],"enhancing":[165],"satisfaction,":[167],"although":[168],"their":[169],"success":[170],"depends":[171],"on":[172],"supporting":[173],"factors":[174],"infrastructure":[177],"readiness,":[178],"user":[179],"capability,":[180],"system":[182],"reliability.":[183]},"counts_by_year":[],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2026-10-03T00:00:00"}