{"id":"https://openalex.org/W7217499758","doi":null,"title":"The Effect of Service Quality and Product Availability Towards Customers Repurchase Decision AT UD. Appolo Motor: Pengaruh Kualitas Pelayanan dan Ketersediaan Produk Terhadap Keputusan Pembelian Ulang Pelanggan Pada UD. Appolo Motor","display_name":"The Effect of Service Quality and Product Availability Towards Customers Repurchase Decision AT UD. Appolo Motor: Pengaruh Kualitas Pelayanan dan Ketersediaan Produk Terhadap Keputusan Pembelian Ulang Pelanggan Pada UD. Appolo Motor","publication_year":2024,"publication_date":"2024-02-23","ids":{"openalex":"https://openalex.org/W7217499758"},"language":"en","primary_location":{"id":"pmh:oai:jurnal.unismuhpalu.ac.id:article/449","doi":null,"is_oa":true,"landing_page_url":"http://jurnal.unismuhpalu.ac.id/index.php/JKS/article/view/449","pdf_url":"http://jurnal.unismuhpalu.ac.id/index.php/JKS/article/download/449/3665","source":{"id":"https://openalex.org/S4387281298","display_name":"Jurnal Kolaboratif Sains","issn_l":"2623-2022","issn":["2623-2022"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210155326","host_organization_name":"Universitas Muhammadiyah Palu","host_organization_lineage":["https://openalex.org/I4210155326"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2623-2022","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://jurnal.unismuhpalu.ac.id/index.php/JKS/article/download/449/3665","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079987142","display_name":"Javerson Simamora","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405283800","display_name":"Politeknik Unggulan Cipta Mandiri","ror":"https://ror.org/02a18cz62","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405283800"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Javerson Simamora","raw_affiliation_strings":["Politeknik Unggulan Cipta Mandiri"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Unggulan Cipta Mandiri","institution_ids":["https://openalex.org/I4405283800"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5155285472","display_name":"Eddy Gunawan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405283800","display_name":"Politeknik Unggulan Cipta Mandiri","ror":"https://ror.org/02a18cz62","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405283800"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Eddy Gunawan","raw_affiliation_strings":["Politeknik Unggulan Cipta Mandiri"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Unggulan Cipta Mandiri","institution_ids":["https://openalex.org/I4405283800"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035554168","display_name":"Edward Harnjo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405283800","display_name":"Politeknik Unggulan Cipta Mandiri","ror":"https://ror.org/02a18cz62","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405283800"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Edward Harnjo","raw_affiliation_strings":["Politeknik Unggulan Cipta Mandiri"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Unggulan Cipta Mandiri","institution_ids":["https://openalex.org/I4405283800"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045274837","display_name":"Diana Afriani","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405283800","display_name":"Politeknik Unggulan Cipta Mandiri","ror":"https://ror.org/02a18cz62","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405283800"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Diana Afriani","raw_affiliation_strings":["Politeknik Unggulan Cipta Mandiri"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Unggulan Cipta Mandiri","institution_ids":["https://openalex.org/I4405283800"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5154575484","display_name":"Sanif Sentosa","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sanif Sentosa","raw_affiliation_strings":["Institut Bisnis Informasi Teknologi dan Bisnis"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut Bisnis Informasi Teknologi dan Bisnis","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0008999999845400453,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9990000128746033},{"id":"https://openalex.org/keywords/product-availability","display_name":"product availability","score":1.0},{"id":"https://openalex.org/keywords/repurchase-decision","display_name":"repurchase decision","score":0.7450000047683716},{"id":"https://openalex.org/keywords/impulse-buying","display_name":"impulse buying","score":0.5529999732971191},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.5099999904632568}],"concepts":[{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.8062000274658203},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6202999949455261},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6065000295639038},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.6050000190734863},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5490999817848206},{"id":"https://openalex.org/C2991704390","wikidata":"https://www.wikidata.org/wiki/Q838126","display_name":"Purchasing decision","level":3,"score":0.5170999765396118},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5033000111579895},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4927000105381012},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3630000054836273},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.337799996137619},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3041999936103821},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.2782999873161316},{"id":"https://openalex.org/C70836080","wikidata":"https://www.wikidata.org/wiki/Q837940","display_name":"Impulse (physics)","level":2,"score":0.2685000002384186},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.2612000107765198},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.2563000023365021},{"id":"https://openalex.org/C48921125","wikidata":"https://www.wikidata.org/wiki/Q10861030","display_name":"Linear regression","level":2,"score":0.25529998540878296}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:jurnal.unismuhpalu.ac.id:article/449","doi":null,"is_oa":true,"landing_page_url":"http://jurnal.unismuhpalu.ac.id/index.php/JKS/article/view/449","pdf_url":"http://jurnal.unismuhpalu.ac.id/index.php/JKS/article/download/449/3665","source":{"id":"https://openalex.org/S4387281298","display_name":"Jurnal Kolaboratif Sains","issn_l":"2623-2022","issn":["2623-2022"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210155326","host_organization_name":"Universitas Muhammadiyah Palu","host_organization_lineage":["https://openalex.org/I4210155326"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2623-2022","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:jurnal.unismuhpalu.ac.id:article/449","doi":null,"is_oa":true,"landing_page_url":"http://jurnal.unismuhpalu.ac.id/index.php/JKS/article/view/449","pdf_url":"http://jurnal.unismuhpalu.ac.id/index.php/JKS/article/download/449/3665","source":{"id":"https://openalex.org/S4387281298","display_name":"Jurnal Kolaboratif Sains","issn_l":"2623-2022","issn":["2623-2022"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210155326","host_organization_name":"Universitas Muhammadiyah Palu","host_organization_lineage":["https://openalex.org/I4210155326"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2623-2022","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7217499758.pdf","grobid_xml":"https://content.openalex.org/works/W7217499758.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3093549792","https://openalex.org/W2735292533","https://openalex.org/W4362735808","https://openalex.org/W2530843419","https://openalex.org/W7219435654","https://openalex.org/W7154476098","https://openalex.org/W4392316691","https://openalex.org/W4414398060","https://openalex.org/W4239203038","https://openalex.org/W4362649416"],"abstract_inverted_index":{"This":[0,51],"study":[1,150],"aims":[2],"to":[3,75],"see":[4],"the":[5,24,32,57,59,103,116,121,130,135],"effect":[6,160,171,185],"of":[7,26,34,69,90,115,129,148],"service":[8,93,124,153],"quality":[9,94,125,154,176],"and":[10,49,64,78,95,141,158,169,177,183],"product":[11,96,139,178],"connectivity":[12],"on":[13,161,172,186],"purchasing":[14,142,162,173,187],"decisions.":[15,163,174,188],"UD":[16],"Apollo":[17],"Motor":[18],"is":[19,101,106,144,151],"a":[20,156,167,181],"company":[21],"engaged":[22],"in":[23,31,85,98],"field":[25],"authorized":[27],"spareparts":[28],"motorcycle":[29],"dealers":[30],"regency":[33],"Deli":[35],"Serdang,":[36],"North":[37],"Sumatra.":[38],"Various":[39],"brands":[40],"are":[41],"sold,":[42],"including":[43],"Vario,":[44],"CBR,":[45],"PCX,":[46],"Beat,":[47],"Supra":[48],"others.":[50],"research":[52],"uses":[53,61],"quantitative.":[54],"To":[55],"prove":[56,76],"hypothesis,":[58],"writer":[60],"descriptive":[62,117,131],"method":[63,71],"causal":[65],"method.":[66],"The":[67,88,113,127,146],"results":[68,114,128],"this":[70,86,149],"can":[72],"be":[73],"used":[74],"hypotheses":[77],"causation":[79],"between":[80,92],"two":[81],"or":[82],"more":[83],"variables":[84],"study.":[87],"coefficient":[89],"determination":[91],"availability":[97,140,165,179],"impulse":[99],"purchases":[100],"51.2%.":[102],"regression":[104],"equation":[105],"Y":[107],"=":[108],"3.664":[109],"+":[110],".473":[111],"X.":[112],"statistics":[118,132],"show":[119,133],"that":[120,134,152],"average":[122,136],"for":[123,137],"agrees.":[126],"neutral":[138],"decisions":[143],"neutral.":[145],"conclusion":[147],"has":[155,166],"positive":[157,168,182],"significant":[159,170,184],"Product":[164],"Service":[175],"have":[180]},"counts_by_year":[],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2026-10-03T00:00:00"}
