{"id":"https://openalex.org/W7217166313","doi":null,"title":"PENGARUH KINERJA KARYAWAN TERHADAP KUALITAS PELAYANAN NASABAH PADA PT. PEGADAIAN CABANG TOBELO, KABUPATEN HALMAHERA UTARA","display_name":"PENGARUH KINERJA KARYAWAN TERHADAP KUALITAS PELAYANAN NASABAH PADA PT. PEGADAIAN CABANG TOBELO, KABUPATEN HALMAHERA UTARA","publication_year":2023,"publication_date":"2023-12-07","ids":{"openalex":"https://openalex.org/W7217166313"},"language":"en","primary_location":{"id":"pmh:oai:ojs2.ejournal.anugerahdutaperdana.com:article/5","doi":null,"is_oa":true,"landing_page_url":"https://ejournal.anugrahdutaperdana.com/index.php/adp/article/view/5","pdf_url":"https://ejournal.anugrahdutaperdana.com/index.php/adp/article/download/5/3","source":{"id":"https://openalex.org/S7407064058","display_name":"Servqual Jurnal Ilmu Manajemen","issn_l":"3031-3287","issn":["3031-3287"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.67379/sjim.v1i1","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://ejournal.anugrahdutaperdana.com/index.php/adp/article/download/5/3","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5155400365","display_name":"Yulans Vrisca Bangoro","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Vrisca Bangoro, Yulans","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5031154976","display_name":"Nasrula Kaiyeli","orcid":"https://orcid.org/0000-0001-7104-050X","observed_orcids":["https://orcid.org/0000-0001-7104-050X"]},"institutions":[{"id":"https://openalex.org/I4405273548","display_name":"Universitas Hein Namotemo","ror":"https://ror.org/000y7pd82","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273548"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Kaiyeli, Nasrula","raw_affiliation_strings":["Universitas Hein Namotemo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Hein Namotemo","institution_ids":["https://openalex.org/I4405273548"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.375,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.375,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.2750999927520752,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.13979999721050262,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":1.0},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.953000009059906},{"id":"https://openalex.org/keywords/pawnshops","display_name":"pawnshops","score":0.8510000109672546},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.7020000219345093},{"id":"https://openalex.org/keywords/pt-pegadaian","display_name":"PT Pegadaian","score":0.5839999914169312},{"id":"https://openalex.org/keywords/tobelo","display_name":"Tobelo","score":0.7559999823570251}],"concepts":[{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.54339998960495},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.5156000256538391},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5044999718666077},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.5033000111579895},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.4602000117301941},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.39980000257492065},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3865000009536743},{"id":"https://openalex.org/C2983515908","wikidata":"https://www.wikidata.org/wiki/Q42240","display_name":"Research method","level":2,"score":0.3488999903202057},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.34049999713897705},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.3393999934196472},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.32280001044273376},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.3222000002861023},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.320499986410141},{"id":"https://openalex.org/C70364389","wikidata":"https://www.wikidata.org/wiki/Q18757","display_name":"Validity","level":3,"score":0.3091999888420105},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.2987000048160553},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.2872999906539917},{"id":"https://openalex.org/C2780092901","wikidata":"https://www.wikidata.org/wiki/Q3433612","display_name":"Correlation coefficient","level":2,"score":0.26969999074935913},{"id":"https://openalex.org/C110460608","wikidata":"https://www.wikidata.org/wiki/Q1386253","display_name":"F-test","level":3,"score":0.26010000705718994},{"id":"https://openalex.org/C55078378","wikidata":"https://www.wikidata.org/wiki/Q1136628","display_name":"Pearson product-moment correlation coefficient","level":2,"score":0.2556999921798706}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:ojs2.ejournal.anugerahdutaperdana.com:article/5","doi":null,"is_oa":true,"landing_page_url":"https://ejournal.anugrahdutaperdana.com/index.php/adp/article/view/5","pdf_url":"https://ejournal.anugrahdutaperdana.com/index.php/adp/article/download/5/3","source":{"id":"https://openalex.org/S7407064058","display_name":"Servqual Jurnal Ilmu Manajemen","issn_l":"3031-3287","issn":["3031-3287"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.67379/sjim.v1i1","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ojs2.ejournal.anugerahdutaperdana.com:article/5","doi":null,"is_oa":true,"landing_page_url":"https://ejournal.anugrahdutaperdana.com/index.php/adp/article/view/5","pdf_url":"https://ejournal.anugrahdutaperdana.com/index.php/adp/article/download/5/3","source":{"id":"https://openalex.org/S7407064058","display_name":"Servqual Jurnal Ilmu Manajemen","issn_l":"3031-3287","issn":["3031-3287"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.67379/sjim.v1i1","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.833299994468689}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7217166313.pdf","grobid_xml":"https://content.openalex.org/works/W7217166313.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3187074037","https://openalex.org/W4409421077","https://openalex.org/W4409477491","https://openalex.org/W7220261144","https://openalex.org/W4396560623","https://openalex.org/W4402787077","https://openalex.org/W7215736047","https://openalex.org/W4391691439","https://openalex.org/W4402654108","https://openalex.org/W2284503305"],"abstract_inverted_index":{"The":[0,41,61,69,122,146],"aim":[1],"of":[2,10,33,53,97,105,148,151],"this":[3,29,59],"research":[4,17,30],"is":[5,132,140,144,157,162],"to":[6],"examine":[7],"the":[8,54,95,98,103,106,127,137,149,160],"influence":[9],"employee":[11,111,128,155],"performance":[12,112,129,156],"on":[13,102,119],"service":[14,120],"quality.":[15,121],"This":[16],"uses":[18],"an":[19],"associative":[20],"approach,":[21],"using":[22],"primary":[23],"data":[24,62,70],"through":[25],"questionnaires.":[26],"Respondents":[27],"in":[28,58],"were":[31,56],"customers":[32],"PT.":[34],"Pawnshop":[35],"Tobelo":[36],"Branch,":[37],"North":[38],"Halmahera":[39],"Regency.":[40],"population":[42,55],"used":[43,65,73],"was":[44,66,91],"50":[45],"customers.":[46],"saturated":[47],"side":[48],"technique":[49,64],"where":[50],"all":[51],"members":[52],"sampled":[57],"research.":[60],"collection":[63],"a":[67,114],"questionnaire.":[68],"analysis":[71],"techniques":[72],"are":[74],"validity":[75],"test,":[76,78],"reliability":[77],"simple":[79],"linear":[80],"regression,":[81],"correlation":[82],"coefficient,":[83],"determination":[84,152],"test":[85,123],"and":[86,116,136,142],"t":[87],"test.":[88],"Data":[89],"testing":[90],"carried":[92],"out":[93],"with":[94],"help":[96],"SPSS":[99],"program.":[100],"Based":[101],"results":[104,124],"analysis,":[107],"it":[108],"shows":[109,153],"that":[110,126,154],"has":[113],"positive":[115],"significant":[117],"effect":[118],"show":[125],"variable":[130],"value":[131,139,147],"sig":[133],"0.000":[134],"<0.05":[135],"ttable":[138],"1.677":[141],"tcount":[143],"7.995.":[145],"coefficient":[150],"56.2%":[158],"while":[159],"remaining":[161],"43.8%.":[163]},"counts_by_year":[],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2026-10-03T00:00:00"}