{"id":"https://openalex.org/W7215787367","doi":"https://doi.org/10.32332/multazam.v5i2.9745","title":"A SYSTEMATIC LITERATURE REVIEW ON THE DETERMINANTS OF UMRAH PILGRIMS\u2019 SATISFACTION","display_name":"A SYSTEMATIC LITERATURE REVIEW ON THE DETERMINANTS OF UMRAH PILGRIMS\u2019 SATISFACTION","publication_year":2025,"publication_date":"2025-12-08","ids":{"openalex":"https://openalex.org/W7215787367","doi":"https://doi.org/10.32332/multazam.v5i2.9745"},"language":"en","primary_location":{"id":"pmh:oai:e-journal.metrouniv.ac.id:article/9745","doi":"https://doi.org/10.32332/multazam.v5i2.9745","is_oa":true,"landing_page_url":"https://e-journal.metrouniv.ac.id/index/article/view/9745","pdf_url":null,"source":{"id":"https://openalex.org/S4387289798","display_name":"Multazam Jurnal Manajemen Haji dan Umrah","issn_l":"2809-2430","issn":["2809-2430","2961-9084"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4389425411","host_organization_name":"Universitas Islam Negeri Jurai Siwo Lampung","host_organization_lineage":["https://openalex.org/I4389425411"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.32332/multazam.v5i2","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"review","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://e-journal.metrouniv.ac.id/index/article/view/9745","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5155400144","display_name":"Salsabillah","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Salsabillah","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5047797419","display_name":"Luqman Hakim Handoko","orcid":"https://orcid.org/0000-0003-0973-6607","observed_orcids":["https://orcid.org/0000-0003-0973-6607"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Handoko, Luqman Hakim","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.3245,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.62406015,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12798","display_name":"Religious Tourism and Spaces","score":0.7451000213623047,"subfield":{"id":"https://openalex.org/subfields/3305","display_name":"Geography, Planning and Development"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12798","display_name":"Religious Tourism and Spaces","score":0.7451000213623047,"subfield":{"id":"https://openalex.org/subfields/3305","display_name":"Geography, Planning and Development"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.09790000319480896,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12651","display_name":"Halal products and consumer behavior","score":0.06520000100135803,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/umrah-pilgrims","display_name":"umrah pilgrims","score":0.8460000157356262},{"id":"https://openalex.org/keywords/pilgrim-satisfaction","display_name":"pilgrim satisfaction","score":0.777999997138977},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6620000004768372},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.9620000123977661},{"id":"https://openalex.org/keywords/facilities","display_name":"facilities","score":0.7710000276565552},{"id":"https://openalex.org/keywords/pricing","display_name":"pricing","score":0.9929999709129333},{"id":"https://openalex.org/keywords/price-and-promotion","display_name":"price and promotion","score":0.722000002861023},{"id":"https://openalex.org/keywords/tourism-services","display_name":"tourism services","score":0.656000018119812},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"conceptual model","score":0.49000000953674316},{"id":"https://openalex.org/keywords/hajj-and-umrah-tourism","display_name":"hajj and umrah tourism","score":0.7590000033378601}],"concepts":[{"id":"https://openalex.org/C189708586","wikidata":"https://www.wikidata.org/wiki/Q1504425","display_name":"Systematic review","level":3,"score":0.6714000105857849},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5468000173568726},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.4223000109195709},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.40459999442100525},{"id":"https://openalex.org/C142546437","wikidata":"https://www.wikidata.org/wiki/Q2661195","display_name":"Descriptive research","level":2,"score":0.373199999332428},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.3709000051021576},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.36570000648498535},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3521000146865845},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.3379000127315521},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3212999999523163},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.31369999051094055},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.31299999356269836},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3059000074863434},{"id":"https://openalex.org/C2779318504","wikidata":"https://www.wikidata.org/wiki/Q1438035","display_name":"Research design","level":2,"score":0.30410000681877136},{"id":"https://openalex.org/C3020038283","wikidata":"https://www.wikidata.org/wiki/Q42848","display_name":"Research data","level":3,"score":0.296999990940094},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.2892000079154968},{"id":"https://openalex.org/C2986817661","wikidata":"https://www.wikidata.org/wiki/Q185698","display_name":"Research methodology","level":3,"score":0.2773999869823456},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.27399998903274536},{"id":"https://openalex.org/C2988250419","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Consumer satisfaction","level":2,"score":0.27379998564720154}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:e-journal.metrouniv.ac.id:article/9745","doi":"https://doi.org/10.32332/multazam.v5i2.9745","is_oa":true,"landing_page_url":"https://e-journal.metrouniv.ac.id/index/article/view/9745","pdf_url":null,"source":{"id":"https://openalex.org/S4387289798","display_name":"Multazam Jurnal Manajemen Haji dan Umrah","issn_l":"2809-2430","issn":["2809-2430","2961-9084"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4389425411","host_organization_name":"Universitas Islam Negeri Jurai Siwo Lampung","host_organization_lineage":["https://openalex.org/I4389425411"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.32332/multazam.v5i2","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:e-journal.metrouniv.ac.id:article/9745","doi":"https://doi.org/10.32332/multazam.v5i2.9745","is_oa":true,"landing_page_url":"https://e-journal.metrouniv.ac.id/index/article/view/9745","pdf_url":null,"source":{"id":"https://openalex.org/S4387289798","display_name":"Multazam Jurnal Manajemen Haji dan Umrah","issn_l":"2809-2430","issn":["2809-2430","2961-9084"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4389425411","host_organization_name":"Universitas Islam Negeri Jurai Siwo Lampung","host_organization_lineage":["https://openalex.org/I4389425411"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.32332/multazam.v5i2","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Systematic Review","id":"https://openalex.org/study-designs/systematic-review"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7215245609","https://openalex.org/W4411076911","https://openalex.org/W7124685548","https://openalex.org/W4411093484","https://openalex.org/W4214716866","https://openalex.org/W3049567867","https://openalex.org/W4391686282","https://openalex.org/W4416714926","https://openalex.org/W4393945986","https://openalex.org/W4403771261"],"abstract_inverted_index":{"The":[0,54,70,86],"objective":[1],"of":[2,28,51,60,67,93],"this":[3],"study":[4,55],"is":[5],"to":[6,45,64],"explore":[7],"the":[8,13,26,49,65,79,90],"available":[9],"research":[10,61,71],"that":[11,89,104],"discusses":[12],"conditions":[14],"and":[15,39,117],"perspectives":[16],"surrounding":[17],"Umrah":[18,29,52,68],"pilgrims\u2019":[19],"satisfaction,":[20],"find":[21],"out":[22],"what":[23,46],"factors":[24,47],"affect":[25,48],"satisfaction":[27,50,66,107],"pilgrims":[30],"in":[31,97],"using":[32],"travel":[33],"services":[34],"published":[35],"on":[36],"Google":[37],"Scholar,":[38],"create":[40],"a":[41,73],"conceptual":[42],"model":[43],"related":[44,63],"pilgrims.":[53,69],"employs":[56],"secondary":[57],"data":[58],"consisting":[59],"articles":[62],"adopts":[72],"descriptive":[74],"qualitative":[75],"methodology":[76],"combined":[77],"with":[78],"PRISMA":[80],"analytical":[81],"framework":[82],"for":[83],"systematic":[84],"reviews.":[85],"results":[87],"demonstrate":[88],"highest":[91],"number":[92],"relevant":[94],"publications":[95],"appeared":[96],"2023,":[98],"totaling":[99],"three":[100],"scientific":[101],"studies.":[102],"Factors":[103],"determine":[105],"congregation":[106],"include":[108],"six":[109],"variables:":[110],"service":[111],"quality,":[112],"trust,":[113],"facilities,":[114],"pricing,":[115],"price":[116],"promotion.":[118]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-10-03T00:00:00"}