{"id":"https://openalex.org/W7214770577","doi":"https://doi.org/10.34190/ecgbl.20.1.5505","title":"AI-Supported Feedback, Team Dynamics and Coaching in Hospitality Management Simulation","display_name":"AI-Supported Feedback, Team Dynamics and Coaching in Hospitality Management Simulation","publication_year":2026,"publication_date":"2026-09-28","ids":{"openalex":"https://openalex.org/W7214770577","doi":"https://doi.org/10.34190/ecgbl.20.1.5505"},"language":"en","primary_location":{"id":"doi:10.34190/ecgbl.20.1.5505","doi":"https://doi.org/10.34190/ecgbl.20.1.5505","is_oa":true,"landing_page_url":"https://doi.org/10.34190/ecgbl.20.1.5505","pdf_url":"https://papers.academic-conferences.org/index.php/ecgbl/article/download/5505/4819","source":{"id":"https://openalex.org/S4386872478","display_name":"European Conference on Games Based Learning","issn_l":"2049-0992","issn":["2049-0992","2049-100X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["norway-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Conference on Games Based Learning","raw_type":"journal-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://papers.academic-conferences.org/index.php/ecgbl/article/download/5505/4819","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079580676","display_name":"Maria de Lurdes Calisto","orcid":"https://orcid.org/0000-0003-1636-0150","observed_orcids":["https://orcid.org/0000-0003-1636-0150"]},"institutions":[{"id":"https://openalex.org/I4210117979","display_name":"Escola Superior de Hotelaria e Turismo do Estoril","ror":"https://ror.org/02nr1jd69","country_code":"PT","type":"education","lineage":["https://openalex.org/I4210117979"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Maria de Lurdes Calisto","raw_affiliation_strings":["Estoril Higher Institute for Tourism and Hotels Studies; CiTUR - Centre for Tourism Research, Development and Innovation"],"raw_orcid":"https://orcid.org/0000-0003-1636-0150","affiliations":[{"raw_affiliation_string":"Estoril Higher Institute for Tourism and Hotels Studies; CiTUR - Centre for Tourism Research, Development and Innovation","institution_ids":["https://openalex.org/I4210117979"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047757132","display_name":"Victor Alves Afonso","orcid":"https://orcid.org/0000-0003-4745-319X","observed_orcids":["https://orcid.org/0000-0003-4745-319X"]},"institutions":[{"id":"https://openalex.org/I4210117979","display_name":"Escola Superior de Hotelaria e Turismo do Estoril","ror":"https://ror.org/02nr1jd69","country_code":"PT","type":"education","lineage":["https://openalex.org/I4210117979"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Victor Alves Afonso","raw_affiliation_strings":["Estoril Higher Institute for Tourism and Hotels Studies; CiTUR - Centre for Tourism Research, Development and Innovation"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Estoril Higher Institute for Tourism and Hotels Studies; CiTUR - Centre for Tourism Research, Development and Innovation","institution_ids":["https://openalex.org/I4210117979"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210117979"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"20","issue":"1","first_page":"173","last_page":"180"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12671","display_name":"Management and Marketing Education","score":0.489300012588501,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12671","display_name":"Management and Marketing Education","score":0.489300012588501,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.28369998931884766,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10731","display_name":"Educational Games and Gamification","score":0.15870000422000885,"subfield":{"id":"https://openalex.org/subfields/3204","display_name":"Developmental and Educational Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-simulation-games","display_name":"business simulation","score":0.847000002861023},{"id":"https://openalex.org/keywords/team-dynamics","display_name":"team dynamics","score":0.9670000076293945},{"id":"https://openalex.org/keywords/coaching","display_name":"coaching","score":0.9039999842643738},{"id":"https://openalex.org/keywords/hospitality-education","display_name":"hospitality education","score":0.996999979019165},{"id":"https://openalex.org/keywords/strategic-decision-making","display_name":"strategic decision-making","score":0.7379999756813049},{"id":"https://openalex.org/keywords/experiential-learning","display_name":"experiential learning","score":0.8870000243186951},{"id":"https://openalex.org/keywords/simulation-based-training","display_name":"simulation-based training","score":0.7450000047683716},{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":0.5809999704360962},{"id":"https://openalex.org/keywords/perceived-learning","display_name":"perceived learning","score":0.8349999785423279},{"id":"https://openalex.org/keywords/skill-development","display_name":"skill development","score":0.7839999794960022}],"concepts":[{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.6657999753952026},{"id":"https://openalex.org/C2779363792","wikidata":"https://www.wikidata.org/wiki/Q1104185","display_name":"Coaching","level":2,"score":0.6549000144004822},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5863999724388123},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5727999806404114},{"id":"https://openalex.org/C2780483485","wikidata":"https://www.wikidata.org/wiki/Q1143997","display_name":"Business simulation","level":2,"score":0.4546000063419342},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.4462999999523163},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.44620001316070557},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.39469999074935913},{"id":"https://openalex.org/C168167062","wikidata":"https://www.wikidata.org/wiki/Q1117970","display_name":"Component (thermodynamics)","level":2,"score":0.3889000117778778},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.382099986076355},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.3736000061035156},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.35519999265670776},{"id":"https://openalex.org/C132413290","wikidata":"https://www.wikidata.org/wiki/Q7307322","display_name":"Reflective practice","level":2,"score":0.3296000063419342},{"id":"https://openalex.org/C920782","wikidata":"https://www.wikidata.org/wiki/Q7691652","display_name":"Team learning","level":5,"score":0.3165000081062317},{"id":"https://openalex.org/C189705334","wikidata":"https://www.wikidata.org/wiki/Q15816013","display_name":"Hospitality management studies","level":3,"score":0.30959999561309814},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.30799999833106995},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.3001999855041504},{"id":"https://openalex.org/C51672120","wikidata":"https://www.wikidata.org/wiki/Q303446","display_name":"Cooperative learning","level":3,"score":0.28610000014305115},{"id":"https://openalex.org/C48243021","wikidata":"https://www.wikidata.org/wiki/Q932522","display_name":"Strategic planning","level":2,"score":0.2833999991416931},{"id":"https://openalex.org/C12532035","wikidata":"https://www.wikidata.org/wiki/Q1399956","display_name":"Performance management","level":2,"score":0.28060001134872437},{"id":"https://openalex.org/C15302153","wikidata":"https://www.wikidata.org/wiki/Q470863","display_name":"Employability","level":2,"score":0.275299996137619},{"id":"https://openalex.org/C2780424876","wikidata":"https://www.wikidata.org/wiki/Q7691653","display_name":"Team management","level":2,"score":0.2687999904155731},{"id":"https://openalex.org/C77405623","wikidata":"https://www.wikidata.org/wiki/Q598451","display_name":"System dynamics","level":2,"score":0.26339998841285706},{"id":"https://openalex.org/C166235249","wikidata":"https://www.wikidata.org/wiki/Q355217","display_name":"Time management","level":2,"score":0.26260000467300415},{"id":"https://openalex.org/C86275758","wikidata":"https://www.wikidata.org/wiki/Q376657","display_name":"Strategic management","level":2,"score":0.260699987411499},{"id":"https://openalex.org/C145912823","wikidata":"https://www.wikidata.org/wiki/Q113558","display_name":"Dynamics (music)","level":2,"score":0.257099986076355},{"id":"https://openalex.org/C36376990","wikidata":"https://www.wikidata.org/wiki/Q17150189","display_name":"Psychological safety","level":2,"score":0.25380000472068787},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.251800000667572},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.25}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.34190/ecgbl.20.1.5505","doi":"https://doi.org/10.34190/ecgbl.20.1.5505","is_oa":true,"landing_page_url":"https://doi.org/10.34190/ecgbl.20.1.5505","pdf_url":"https://papers.academic-conferences.org/index.php/ecgbl/article/download/5505/4819","source":{"id":"https://openalex.org/S4386872478","display_name":"European Conference on Games Based Learning","issn_l":"2049-0992","issn":["2049-0992","2049-100X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["norway-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Conference on Games Based Learning","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.34190/ecgbl.20.1.5505","doi":"https://doi.org/10.34190/ecgbl.20.1.5505","is_oa":true,"landing_page_url":"https://doi.org/10.34190/ecgbl.20.1.5505","pdf_url":"https://papers.academic-conferences.org/index.php/ecgbl/article/download/5505/4819","source":{"id":"https://openalex.org/S4386872478","display_name":"European Conference on Games Based Learning","issn_l":"2049-0992","issn":["2049-0992","2049-100X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["norway-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Conference on Games Based Learning","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.9235000014305115,"display_name":"Quality education"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320334779","display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia","ror":"https://ror.org/00snfqn58"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7214770577.pdf","grobid_xml":"https://content.openalex.org/works/W7214770577.grobid-xml"},"referenced_works_count":14,"referenced_works":["https://openalex.org/W222568289","https://openalex.org/W1712285275","https://openalex.org/W1803184879","https://openalex.org/W1996684877","https://openalex.org/W2012858566","https://openalex.org/W2016316918","https://openalex.org/W2154384880","https://openalex.org/W2626812977","https://openalex.org/W2790192379","https://openalex.org/W3039587732","https://openalex.org/W3081859834","https://openalex.org/W4211133594","https://openalex.org/W4382360674","https://openalex.org/W4400430886"],"related_works":["https://openalex.org/W7057904809","https://openalex.org/W2108548610","https://openalex.org/W2135376312","https://openalex.org/W2498198936","https://openalex.org/W745351273","https://openalex.org/W7213924290","https://openalex.org/W7164837393","https://openalex.org/W7154392620","https://openalex.org/W3215866003","https://openalex.org/W7165742621"],"abstract_inverted_index":{"Business":[0],"simulation":[1,61,278],"games":[2],"are":[3,55],"increasingly":[4],"used":[5],"in":[6,17,83,87,286],"higher":[7],"education":[8],"to":[9,33,112,122,260,282],"support":[10,283],"experiential,":[11],"applied":[12],"and":[13,19,41,52,94,101,110,119,144,147,169,186,202,218,236,244,279],"competency-based":[14],"learning.":[15],"However,":[16],"tourism":[18],"hospitality":[20,59,287],"education,":[21],"there":[22],"remains":[23],"a":[24,58,70,79,157,173,266],"limited":[25,251],"empirical":[26,152],"understanding":[27],"of":[28,36,90,132,140,205,213,269],"how":[29,47,114,270],"simulation-based":[30,103,261],"environments":[31],"contribute":[32],"the":[34,67,74,138,224],"development":[35],"strategic":[37,123,149,284],"thinking,":[38],"decision-making":[39],"capacity":[40],"professional":[42],"confidence.":[43],"This":[44],"paper":[45,97,258],"examines":[46],"AI-supported":[48,125,271],"feedback,":[49,92],"team":[50,167],"dynamics":[51,222],"structured":[53],"coaching":[54,281],"integrated":[56],"within":[57,276],"management":[60,288],"learning":[62,81,135,217,229,255,262,285],"environment.":[63],"Rather":[64],"than":[65],"treating":[66],"simulator":[68,164,248],"as":[69,78,129,156],"supplementary":[71],"digital":[72],"tool,":[73],"study":[75],"conceptualises":[76],"it":[77],"dynamic":[80],"environment":[82],"which":[84],"students":[85,115],"engage":[86],"iterative":[88],"cycles":[89],"action,":[91],"reflection":[93],"adjustment.":[95,150],"The":[96,151,189,208,257],"draws":[98],"on":[99,108],"experiential":[100],"collaborative":[102],"learning,":[104,184],"together":[105],"with":[106,227,241,253],"research":[107],"feedback":[109,126,272],"coaching,":[111],"examine":[113],"interpret":[116],"performance":[117,145,165,249],"outcomes":[118],"connect":[120],"them":[121],"decision-making.":[124],"is":[127,154],"understood":[128],"one":[130],"component":[131,153],"this":[133],"broader":[134],"environment,":[136],"supporting":[137],"interpretation":[139],"operational":[141],"inconsistencies,":[142],"market":[143],"indicators,":[146,166],"subsequent":[148],"designed":[155],"survey-supported":[158],"case":[159],"study.":[160],"Data":[161],"sources":[162],"include":[163],"ranking":[168],"accumulated":[170],"gains,":[171],"alongside":[172],"student":[174],"questionnaire":[175],"measuring":[176],"challenge,":[177,215],"perceived":[178,183,216,228,242,254],"skills,":[179],"absorption,":[180],"enjoyment,":[181],"motivation,":[182],"satisfaction":[185],"skills":[187,219,243,245],"development.":[188,220],"analytical":[190],"strategy":[191],"combines":[192],"descriptive":[193],"statistics,":[194],"reliability":[195],"analysis,":[196],"Spearman":[197],"correlations,":[198],"exploratory":[199],"non-parametric":[200],"comparisons":[201],"thematic":[203],"analysis":[204],"open-ended":[206],"comments.":[207],"findings":[209],"indicate":[210],"high":[211],"levels":[212],"satisfaction,":[214],"Team":[221],"showed":[223,250],"strongest":[225],"association":[226],"(\u03c1":[230],"=":[231,234],".705,":[232],"p":[233],".007)":[235],"were":[237],"also":[238],"positively":[239],"associated":[240],"development,":[246],"whereas":[247],"relationships":[252],"outcomes.":[256],"contributes":[259],"literature":[263],"by":[264],"offering":[265],"process-oriented":[267],"account":[268],"can":[273],"be":[274],"embedded":[275],"team-based":[277],"human":[280],"education.":[289]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-09-30T00:00:00"}