{"id":"https://openalex.org/W7214733388","doi":"https://doi.org/10.5281/zenodo.23043007","title":"Arquitetura de Process Digital Twin para Ecossistemas de Atendimento Digital Centrados na Experi\u00eancia do Cliente","display_name":"Arquitetura de Process Digital Twin para Ecossistemas de Atendimento Digital Centrados na Experi\u00eancia do Cliente","publication_year":2026,"publication_date":"2026-09-29","ids":{"openalex":"https://openalex.org/W7214733388","doi":"https://doi.org/10.5281/zenodo.23043007"},"language":"pt","primary_location":{"id":"doi:10.5281/zenodo.23043007","doi":"https://doi.org/10.5281/zenodo.23043007","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.23043007","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"ConferencePaper"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.5281/zenodo.23043007","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5153493494","display_name":"Rodrigo Bonif\u00e1cio Chagas dos Santos","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I71437568","display_name":"Universidade de Pernambuco","ror":"https://ror.org/00gtcbp88","country_code":"BR","type":"education","lineage":["https://openalex.org/I71437568"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"dos Santos, Rodrigo Bonif\u00e1cio Chagas","raw_affiliation_strings":["Universidade de Pernambuco, Recife-PE, Brasil, e"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade de Pernambuco, Recife-PE, Brasil, e","institution_ids":["https://openalex.org/I71437568"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070439114","display_name":"Gabriel Dias Carvalho","orcid":"https://orcid.org/0000-0002-5397-6459","observed_orcids":["https://orcid.org/0000-0002-5397-6459"]},"institutions":[{"id":"https://openalex.org/I71437568","display_name":"Universidade de Pernambuco","ror":"https://ror.org/00gtcbp88","country_code":"BR","type":"education","lineage":["https://openalex.org/I71437568"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Carvalho, Gabriel Dias","raw_affiliation_strings":["Universidade de Pernambuco, Recife-PE, Brasil, e"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade de Pernambuco, Recife-PE, Brasil, e","institution_ids":["https://openalex.org/I71437568"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I71437568"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.611299991607666,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.611299991607666,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.2287999987602234,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.0421999990940094,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":0.7310000061988831},{"id":"https://openalex.org/keywords/adaptive-control-architecture","display_name":"adaptive control architecture","score":0.8690000176429749},{"id":"https://openalex.org/keywords/social-sensing","display_name":"social sensing","score":0.9620000123977661},{"id":"https://openalex.org/keywords/deterministic-replay","display_name":"deterministic replay","score":0.5899999737739563},{"id":"https://openalex.org/keywords/alarm-fatigue","display_name":"alarm fatigue","score":0.5540000200271606}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4458000063896179},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.3741999864578247},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.36399999260902405},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.3452000021934509},{"id":"https://openalex.org/C52773712","wikidata":"https://www.wikidata.org/wiki/Q175022","display_name":"Digital signal","level":3,"score":0.23479999601840973},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22110000252723694},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.18549999594688416},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.17270000278949738},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.1606999933719635},{"id":"https://openalex.org/C44154836","wikidata":"https://www.wikidata.org/wiki/Q45045","display_name":"Simulation","level":1,"score":0.15600000321865082}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.5281/zenodo.23043007","doi":"https://doi.org/10.5281/zenodo.23043007","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.23043007","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"ConferencePaper"},{"id":"doi:10.5281/zenodo.23043008","doi":"https://doi.org/10.5281/zenodo.23043008","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.23043008","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"ConferencePaper"}],"best_oa_location":{"id":"doi:10.5281/zenodo.23043007","doi":"https://doi.org/10.5281/zenodo.23043007","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.23043007","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"ConferencePaper"},"sustainable_development_goals":[{"score":0.4943999946117401,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4416982184","https://openalex.org/W7154587414","https://openalex.org/W7216338552","https://openalex.org/W7025267317","https://openalex.org/W2911711643","https://openalex.org/W7220705102","https://openalex.org/W2993131546","https://openalex.org/W7105908951","https://openalex.org/W6946286985","https://openalex.org/W4406266708"],"abstract_inverted_index":{"A":[0,55],"crescente":[1],"digitaliza\u00e7\u00e3o":[2],"dos":[3,74],"canais":[4],"de":[5,26,41,47,50,93,99,109,114,119,125,138,150,152,164,172,184],"atendimento":[6],"transformou":[7],"a":[8,81,106,128,148,167,170,181],"experi\u00eancia":[9],"do":[10,112,142],"cliente":[11],"(CX)":[12],"em":[13,63,68,178],"um":[14,107,129],"diferencial":[15],"competitivo,":[16],"exigindo":[17],"monitoramento":[18,21],"cont\u00ednuo.":[19],"O":[20],"tradicional,":[22],"no":[23,45],"entanto,":[24],"opera":[25],"forma":[27],"retrospectiva":[28],"e":[29,66,169,174],"lenta,":[30],"gerando":[31],"pontos":[32],"cegos":[33],"na":[34,59],"opera\u00e7\u00e3o.":[35],"Este":[36],"artigo":[37],"prop\u00f5e":[38],"uma":[39,84,94],"arquitetura":[40],"controle":[42],"adaptativo":[43],"baseada":[44],"conceito":[46],"G\u00eameo":[48],"Digital":[49,53],"Processo":[51],"(Process":[52],"Twin).":[54],"solu\u00e7\u00e3o":[56],"\u00e9":[57],"inspirada":[58],"Arquitetura":[60],"5C,":[61],"utilizada":[62],"f\u00e1bricas":[64],"inteligentes,":[65],"fundamentada":[67],"Social":[69],"Sensing,":[70],"tratando":[71],"as":[72],"intera\u00e7\u00f5es":[73],"usu\u00e1rios":[75],"como":[76],"sensores":[77],"operacionais.":[78],"Para":[79],"validar":[80],"proposta,":[82],"construiu-se":[83],"plataforma":[85],"experimental":[86],"que":[87],"processou":[88],"520.719":[89],"eventos":[90],"hist\u00f3ricos":[91],"reais":[92],"grande":[95],"opera\u00e7\u00e3o":[96],"ao":[97],"longo":[98],"12":[100],"meses,":[101],"sob":[102],"Replay":[103],"Determin\u00edstico,":[104],"acoplado":[105],"rel\u00f3gio":[108],"simula\u00e7\u00e3o":[110],"desacoplado":[111],"tempo":[113],"CPU.":[115],"Avaliou-se":[116],"o":[117],"mecanismo":[118],"histerese":[120],"temporal":[121],"(Tcooldown)":[122],"da":[123],"Camada":[124],"Cogni\u00e7\u00e3o":[126],"frente":[127],"baseline":[130],"sem":[131],"reten\u00e7\u00e3o":[132],"(Tcooldown":[133,144],"=":[134,145],"0":[135],"s,":[136],"TSR":[137],"0,00%).":[139],"Na":[140],"configura\u00e7\u00e3o":[141,182],"prot\u00f3tipo":[143],"60":[146],"s),":[147],"Taxa":[149],"Supress\u00e3o":[151],"Ru\u00eddo":[153],"(TSR)":[154],"atingiu":[155],"58,91%,":[156],"suprimindo":[157],"7.490.229":[158],"disparos":[159],"repetitivos":[160],"dentre":[161],"12.715.307":[162],"ativa\u00e7\u00f5es":[163],"regras,":[165],"mitigando":[166],"redund\u00e2ncia":[168],"fadiga":[171],"alarmes":[173],"preservando":[175],"maior":[176],"responsividade":[177],"compara\u00e7\u00e3o":[179],"com":[180],"estendida":[183],"24":[185],"h.":[186]},"counts_by_year":[],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2026-09-30T00:00:00"}
