{"id":"https://openalex.org/W7214224538","doi":"https://doi.org/10.47772/ijriss.2026.100800988","title":"Visitor Experiences at Dark Tourism Sites in Malaysia: A Thematic Analysis of Online Reviews on Kellie's Castle and Penang War Museum","display_name":"Visitor Experiences at Dark Tourism Sites in Malaysia: A Thematic Analysis of Online Reviews on Kellie's Castle and Penang War Museum","publication_year":2026,"publication_date":"2026-01-01","ids":{"openalex":"https://openalex.org/W7214224538","doi":"https://doi.org/10.47772/ijriss.2026.100800988"},"language":"en","primary_location":{"id":"doi:10.47772/ijriss.2026.100800988","doi":"https://doi.org/10.47772/ijriss.2026.100800988","is_oa":true,"landing_page_url":"https://doi.org/10.47772/ijriss.2026.100800988","pdf_url":"https://rsisinternational.org/journals/ijriss/uploads/vol10-iss8-pg14462-14480-202609_pdf.pdf","source":{"id":"https://openalex.org/S4210198394","display_name":"International Journal of Research and Innovation in Social Science","issn_l":"2454-6186","issn":["2454-6186"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Research and Innovation in Social Science","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://rsisinternational.org/journals/ijriss/uploads/vol10-iss8-pg14462-14480-202609_pdf.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5152743010","display_name":"Mohd Hasrul Yushairi b. Johari","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I82724352","display_name":"Universiti Teknologi MARA","ror":"https://ror.org/05n8tts92","country_code":"MY","type":"education","lineage":["https://openalex.org/I82724352"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Mohd Hasrul Yushairi b. Johari","raw_affiliation_strings":["Faculty Hotel & Tourism Management, UiTM Melaka, Kampus Bandaraya","Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty Hotel & Tourism Management, UiTM Melaka, Kampus Bandaraya","institution_ids":["https://openalex.org/I82724352"]},{"raw_affiliation_string":"Malaysia","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083418082","display_name":"Siti Aisyah Abdul Kadir","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405278136","display_name":"Politeknik Merlimau Melaka","ror":"https://ror.org/053559a95","country_code":"MY","type":"education","lineage":["https://openalex.org/I4405278136"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Siti Aishah Abd. Kadir","raw_affiliation_strings":["Hospitality Department, Politeknik Merlimau, Melaka","Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hospitality Department, Politeknik Merlimau, Melaka","institution_ids":["https://openalex.org/I4405278136"]},{"raw_affiliation_string":"Malaysia","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"10","issue":"8","first_page":"14462","last_page":"14480"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11104","display_name":"Memory, Trauma, and Commemoration","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3316","display_name":"Cultural Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11104","display_name":"Memory, Trauma, and Commemoration","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3316","display_name":"Cultural Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11462","display_name":"Museums and Cultural Heritage","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1209","display_name":"Museology"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/dark-tourism","display_name":"dark tourism","score":1.0},{"id":"https://openalex.org/keywords/visitor-experience","display_name":"visitor experience","score":0.9229999780654907},{"id":"https://openalex.org/keywords/online-reviews","display_name":"online reviews","score":0.8949999809265137},{"id":"https://openalex.org/keywords/historical-discovery","display_name":"historical discovery","score":0.7789999842643738},{"id":"https://openalex.org/keywords/emotional-responses","display_name":"emotional responses","score":0.6769999861717224},{"id":"https://openalex.org/keywords/authenticity","display_name":"authenticity","score":0.7039999961853027},{"id":"https://openalex.org/keywords/site-interpretation","display_name":"site interpretation","score":0.8479999899864197},{"id":"https://openalex.org/keywords/social-sharing","display_name":"social sharing","score":0.8479999899864197},{"id":"https://openalex.org/keywords/memory-construction","display_name":"memory construction","score":0.7519999742507935},{"id":"https://openalex.org/keywords/visitor-satisfaction","display_name":"visitor satisfaction","score":0.7929999828338623},{"id":"https://openalex.org/keywords/tripadvisor","display_name":"TripAdvisor","score":0.39500001072883606},{"id":"https://openalex.org/keywords/google-reviews","display_name":"Google reviews","score":0.9509999752044678}],"concepts":[{"id":"https://openalex.org/C2780151343","wikidata":"https://www.wikidata.org/wiki/Q3042619","display_name":"Dark tourism","level":3,"score":0.9753000140190125},{"id":"https://openalex.org/C48947383","wikidata":"https://www.wikidata.org/wiki/Q830719","display_name":"Visitor pattern","level":2,"score":0.9638000130653381},{"id":"https://openalex.org/C2779628136","wikidata":"https://www.wikidata.org/wiki/Q621206","display_name":"Disappointment","level":2,"score":0.7728000283241272},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7354000210762024},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.7268000245094299},{"id":"https://openalex.org/C2781205358","wikidata":"https://www.wikidata.org/wiki/Q2559423","display_name":"Heritage tourism","level":4,"score":0.5070000290870667},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.4341000020503998},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.41499999165534973},{"id":"https://openalex.org/C29595303","wikidata":"https://www.wikidata.org/wiki/Q165650","display_name":"Media studies","level":1,"score":0.3871999979019165},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.38600000739097595},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.376800000667572},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.37630000710487366},{"id":"https://openalex.org/C3018587665","wikidata":"https://www.wikidata.org/wiki/Q7268696","display_name":"Qualitative analysis","level":3,"score":0.3698999881744385},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.3653999865055084},{"id":"https://openalex.org/C99394141","wikidata":"https://www.wikidata.org/wiki/Q1085203","display_name":"Great Rift","level":2,"score":0.3181999921798706},{"id":"https://openalex.org/C93692415","wikidata":"https://www.wikidata.org/wiki/Q1502030","display_name":"Thematic map","level":2,"score":0.3012000024318695},{"id":"https://openalex.org/C204342414","wikidata":"https://www.wikidata.org/wiki/Q41397","display_name":"Genocide","level":2,"score":0.2962999939918518},{"id":"https://openalex.org/C137355542","wikidata":"https://www.wikidata.org/wiki/Q362","display_name":"World War II","level":2,"score":0.28360000252723694},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.28130000829696655},{"id":"https://openalex.org/C75545042","wikidata":"https://www.wikidata.org/wiki/Q1350203","display_name":"Tourism geography","level":3,"score":0.2782999873161316},{"id":"https://openalex.org/C2776636908","wikidata":"https://www.wikidata.org/wiki/Q441989","display_name":"Public history","level":2,"score":0.2777999937534332},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.2689000070095062}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.47772/ijriss.2026.100800988","doi":"https://doi.org/10.47772/ijriss.2026.100800988","is_oa":true,"landing_page_url":"https://doi.org/10.47772/ijriss.2026.100800988","pdf_url":"https://rsisinternational.org/journals/ijriss/uploads/vol10-iss8-pg14462-14480-202609_pdf.pdf","source":{"id":"https://openalex.org/S4210198394","display_name":"International Journal of Research and Innovation in Social Science","issn_l":"2454-6186","issn":["2454-6186"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Research and Innovation in Social Science","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.47772/ijriss.2026.100800988","doi":"https://doi.org/10.47772/ijriss.2026.100800988","is_oa":true,"landing_page_url":"https://doi.org/10.47772/ijriss.2026.100800988","pdf_url":"https://rsisinternational.org/journals/ijriss/uploads/vol10-iss8-pg14462-14480-202609_pdf.pdf","source":{"id":"https://openalex.org/S4210198394","display_name":"International Journal of Research and Innovation in Social Science","issn_l":"2454-6186","issn":["2454-6186"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Research and Innovation in Social Science","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7214224538.pdf","grobid_xml":"https://content.openalex.org/works/W7214224538.grobid-xml"},"referenced_works_count":20,"referenced_works":["https://openalex.org/W1545043327","https://openalex.org/W1969528045","https://openalex.org/W1979290264","https://openalex.org/W1992455534","https://openalex.org/W2014031129","https://openalex.org/W2024774787","https://openalex.org/W2053449779","https://openalex.org/W2127448197","https://openalex.org/W2136676858","https://openalex.org/W2143220700","https://openalex.org/W2172667927","https://openalex.org/W2488064269","https://openalex.org/W2495719242","https://openalex.org/W2751815553","https://openalex.org/W2781972074","https://openalex.org/W3020637112","https://openalex.org/W4403551265","https://openalex.org/W4412819512","https://openalex.org/W4417309649","https://openalex.org/W7118018888"],"related_works":["https://openalex.org/W4408117204","https://openalex.org/W4409379942","https://openalex.org/W4392950416","https://openalex.org/W4402552910","https://openalex.org/W4408257369","https://openalex.org/W4405568175","https://openalex.org/W7217118718","https://openalex.org/W4408966399","https://openalex.org/W4403143892","https://openalex.org/W7164210710"],"abstract_inverted_index":{"This":[0,104],"study":[1],"examines":[2],"visitor":[3,49,90],"experiences":[4,128],"at":[5,129],"two":[6],"prominent":[7],"dark":[8,108,130],"tourism":[9,109,131],"sites":[10],"in":[11],"Malaysia:":[12],"Kellie's":[13],"Castle":[14],"and":[15,26,38,54,59,64,71,75,143],"Penang":[16],"War":[17],"Museum.":[18],"We":[19],"analysed":[20],"300":[21],"online":[22,114],"reviews":[23,115],"from":[24],"TripAdvisor":[25],"Google":[27],"Review":[28],"using":[29],"qualitative":[30],"content":[31],"analysis":[32,42],"with":[33],"open":[34],"coding,":[35,37],"process":[36],"emotional":[39],"coding.":[40],"The":[41],"revealed":[43],"five":[44],"interconnected":[45],"themes":[46],"that":[47,82],"characterise":[48],"experiences:":[50],"(1)":[51],"Historical":[52],"discovery":[53,84],"learning,":[55],"(2)":[56],"Emotional":[57],"resonance":[58],"affective":[60],"responses,":[61],"(3)":[62],"Authenticity":[63],"site":[65,102,134],"interpretation,":[66],"(4)":[67],"Supernatural":[68],"expectation":[69],"gap,":[70],"(5)":[72],"Social":[73],"sharing":[74],"memory":[76],"construction.":[77],"What":[78],"we":[79,136],"found":[80],"was":[81],"historical":[83],"remains":[85],"the":[86],"main":[87],"driver":[88],"of":[89,126],"satisfaction,":[91],"while":[92],"supernatural":[93],"expectations":[94],"frequently":[95],"lead":[96],"to":[97,100,107],"disappointment":[98],"due":[99],"mismanaged":[101],"interpretation.":[103],"paper":[105],"adds":[106],"literature":[110],"by":[111],"showing":[112],"how":[113,122],"can":[116,150],"give":[117],"us":[118],"rich":[119],"insights":[120],"into":[121],"visitors":[123,149],"make":[124],"sense":[125],"their":[127],"sites.":[132],"For":[133],"managers,":[135],"recommend":[137],"better":[138],"interpretive":[139],"materials,":[140],"improved":[141],"maintenance,":[142],"more":[144],"honest":[145],"marketing":[146],"about":[147],"what":[148],"actually":[151],"expect.":[152]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-09-25T00:00:00"}
