{"id":"https://openalex.org/W7214050245","doi":"https://doi.org/10.5281/zenodo.22906563","title":"\"Chispi\" atencion al cliente a modo","display_name":"\"Chispi\" atencion al cliente a modo","publication_year":2026,"publication_date":"2026-09-23","ids":{"openalex":"https://openalex.org/W7214050245","doi":"https://doi.org/10.5281/zenodo.22906563"},"language":"es","primary_location":{"id":"doi:10.5281/zenodo.22906563","doi":"https://doi.org/10.5281/zenodo.22906563","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.22906563","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Dataset"},"volume":null,"type":"dataset","is_traditional":false,"indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.5281/zenodo.22906563","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5147596391","display_name":"Rene Enrique Borja Cao Romero","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Borja Cao Romero, Rene Enrique","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5147596391"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.6010000109672546},{"id":"https://openalex.org/keywords/chatbots","display_name":"chatbots","score":0.8880000114440918},{"id":"https://openalex.org/keywords/ai-agents","display_name":"AI agents","score":0.8159999847412109},{"id":"https://openalex.org/keywords/consumer-memory","display_name":"consumer memory","score":0.8270000219345093},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.625},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.6290000081062317},{"id":"https://openalex.org/keywords/personalized-interaction","display_name":"personalized interaction","score":0.46700000762939453}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.6003999710083008},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2750999927520752},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.1889999955892563},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.1517000049352646},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.1386999934911728},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13760000467300415},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1289999932050705},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.12839999794960022},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1266999989748001},{"id":"https://openalex.org/C2993429387","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer care","level":2,"score":0.1145000010728836}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.5281/zenodo.22906563","doi":"https://doi.org/10.5281/zenodo.22906563","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.22906563","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Dataset"},{"id":"doi:10.5281/zenodo.22906564","doi":"https://doi.org/10.5281/zenodo.22906564","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.22906564","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Dataset"}],"best_oa_location":{"id":"doi:10.5281/zenodo.22906563","doi":"https://doi.org/10.5281/zenodo.22906563","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.22906563","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Dataset"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7001110737","https://openalex.org/W3164341393","https://openalex.org/W7220552631","https://openalex.org/W7112660453","https://openalex.org/W7221488189","https://openalex.org/W7208749448","https://openalex.org/W6906483217","https://openalex.org/W2999703352","https://openalex.org/W4205281020","https://openalex.org/W2884003377"],"abstract_inverted_index":{"\ud83d\udcc9":[0],"El":[1,71],"Problema:":[2],"La":[3,23,146,148,154],"Crisis":[4],"de":[5,40,47,57,69,73,82,109,117,125,150,165,170],"la":[6,19,35,175],"Atenci\u00f3n":[7,151],"Automatizada":[8],"Los":[9,111],"chatbots":[10],"actuales":[11],"no":[12,87,157],"solo":[13,61],"fallan,":[14],"sino":[15,162],"que":[16,98],"destruyen":[17],"activamente":[18],"confianza":[20],"del":[21,178],"cliente.":[22,171],"insatisfacci\u00f3n":[24],"es":[25],"un":[26,45,60,105,159,163],"problema":[27],"medible":[28],"y":[29,53,123,184],"masivo:":[30],"\u00b7":[31,65,107],"Tolerancia":[32],"Cero":[33],"a":[34,80,104],"Falla:":[36],"Solo":[37],"el":[38,54,85,92,134],"27%":[39],"los":[41,74,131],"clientes":[42],"intentar\u00eda":[43],"usar":[44],"chatbot":[46],"nuevo":[48],"tras":[49,59],"una":[50,78],"mala":[51],"experiencia,":[52],"61%":[55],"cambiar\u00eda":[56],"marca":[58],"mal":[62],"encuentro":[63],"automatizado.":[64],"Frustraci\u00f3n":[66],"por":[67],"Falta":[68],"Memoria:":[70],"73%":[72],"consumidores":[75],"ha":[76],"abandonado":[77],"interacci\u00f3n":[79],"mitad":[81],"camino":[83],"porque":[84],"bot":[86],"recordaba":[88],"informaci\u00f3n":[89],"b\u00e1sica.":[90],"Adem\u00e1s,":[91,130],"82%":[93],"se":[94,113],"frustra":[95],"al":[96,101,152],"tener":[97],"repetir":[99],"todo":[100],"ser":[102],"transferido":[103],"humano.":[106],"Problemas":[108],"Comprensi\u00f3n:":[110],"fallos":[112],"dividen":[114],"en":[115],"falta":[116,124],"competencia":[118],"(respuestas":[119],"irrelevantes":[120],"o":[121,141],"incorrectas)":[122],"benevolencia":[126],"(no":[127],"muestran":[128],"empat\u00eda).":[129],"usuarios":[132],"detestan":[133],"trade-off":[135],"entre":[136],"respuestas":[137],"r\u00e1pidas":[138],"pero":[139,143],"tontas":[140],"precisas":[142],"lentas.":[144],"\u2728":[145],"Soluci\u00f3n:":[147],"\"Chispi\"":[149],"Cliente":[153],"\"chispi\"":[155],"propuesta":[156],"ser\u00eda":[158],"simple":[160],"chatbot,":[161],"Agente":[164],"IA":[166],"con":[167],"verdadera":[168],"memoria":[169],"Esto":[172],"resuelve":[173],"directamente":[174],"mayor":[176],"queja":[177],"mercado,":[179],"permitiendo":[180],"interacciones":[181],"fluidas,":[182],"personalizadas":[183],"emp\u00e1ticas.":[185]},"counts_by_year":[],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2026-09-23T00:00:00"}
