{"id":"https://openalex.org/W7213768445","doi":"https://doi.org/10.7759/cureus.116596","title":"Outpatient Waiting Time and Its Association With Patient Satisfaction and Willingness to Revisit a Tertiary Care Teaching Hospital in Jharkhand: A Cross-Sectional Study","display_name":"Outpatient Waiting Time and Its Association With Patient Satisfaction and Willingness to Revisit a Tertiary Care Teaching Hospital in Jharkhand: A Cross-Sectional Study","publication_year":2026,"publication_date":"2026-09-20","ids":{"openalex":"https://openalex.org/W7213768445","doi":"https://doi.org/10.7759/cureus.116596","pmid":"https://pubmed.ncbi.nlm.nih.gov/42904181","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/13682416"},"language":"en","primary_location":{"id":"doi:10.7759/cureus.116596","doi":"https://doi.org/10.7759/cureus.116596","is_oa":true,"landing_page_url":"https://doi.org/10.7759/cureus.116596","pdf_url":"https://www.cureus.com/articles/528394-outpatient-waiting-time-and-its-association-with-patient-satisfaction-and-willingness-to-revisit-a-tertiary-care-teaching-hospital-in-jharkhand-a-cross-sectional-study.pdf","source":{"id":"https://openalex.org/S2738950867","display_name":"Cureus","issn_l":"2168-8184","issn":["2168-8184"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310316779","host_organization_name":"Cureus, Inc.","host_organization_lineage":["https://openalex.org/P4310316779"],"host_organization_lineage_names":["Cureus, Inc."],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cureus","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.cureus.com/articles/528394-outpatient-waiting-time-and-its-association-with-patient-satisfaction-and-willingness-to-revisit-a-tertiary-care-teaching-hospital-in-jharkhand-a-cross-sectional-study.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111295373","display_name":"Kritika Dev","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I304662888","display_name":"Rajendra Institute of Medical Sciences","ror":"https://ror.org/0258h0g75","country_code":"IN","type":"healthcare","lineage":["https://openalex.org/I112700253","https://openalex.org/I304662888"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Kritika Dev","raw_affiliation_strings":["Hospital Administration, Rajendra Institute of Medical Sciences, Ranchi, IND"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hospital Administration, Rajendra Institute of Medical Sciences, Ranchi, IND","institution_ids":["https://openalex.org/I304662888"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101837082","display_name":"Bhoopendra Singh","orcid":"https://orcid.org/0009-0004-7486-372X","observed_orcids":["https://orcid.org/0009-0004-7486-372X"]},"institutions":[{"id":"https://openalex.org/I304662888","display_name":"Rajendra Institute of Medical Sciences","ror":"https://ror.org/0258h0g75","country_code":"IN","type":"healthcare","lineage":["https://openalex.org/I112700253","https://openalex.org/I304662888"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Bhoopendra Singh","raw_affiliation_strings":["Forensic Medicine and Toxicology, Rajendra Institute of Medical Sciences, Ranchi, IND","Hospital Administration, Rajendra Institute of Medical Sciences, Ranchi, IND"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Forensic Medicine and Toxicology, Rajendra Institute of Medical Sciences, Ranchi, IND","institution_ids":["https://openalex.org/I304662888"]},{"raw_affiliation_string":"Hospital Administration, Rajendra Institute of Medical Sciences, Ranchi, IND","institution_ids":["https://openalex.org/I304662888"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5152261355","display_name":"Shashi B Singh","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I304662888","display_name":"Rajendra Institute of Medical Sciences","ror":"https://ror.org/0258h0g75","country_code":"IN","type":"healthcare","lineage":["https://openalex.org/I112700253","https://openalex.org/I304662888"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Shashi B Singh","raw_affiliation_strings":["Community Medicine, Rajendra Institute of Medical Sciences, Ranchi, IND"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Community Medicine, Rajendra Institute of Medical Sciences, Ranchi, IND","institution_ids":["https://openalex.org/I304662888"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5101837082"],"corresponding_institution_ids":["https://openalex.org/I304662888"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.64826928,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"18","issue":"9","first_page":"e116596","last_page":"e116596"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.00860000029206276,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.002199999988079071,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outpatient-waiting-time","display_name":"outpatient waiting time","score":0.9860000014305115},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9539999961853027},{"id":"https://openalex.org/keywords/consultation-time","display_name":"consultation time","score":0.6060000061988831},{"id":"https://openalex.org/keywords/tertiary-care-teaching-hospital","display_name":"tertiary care teaching hospital","score":0.7680000066757202},{"id":"https://openalex.org/keywords/patient-experience","display_name":"patient experience","score":0.675000011920929},{"id":"https://openalex.org/keywords/arrival-time","display_name":"time of arrival","score":0.9240000247955322},{"id":"https://openalex.org/keywords/jharkhand","display_name":"Jharkhand","score":0.7250000238418579},{"id":"https://openalex.org/keywords/health-care-utilization","display_name":"health care utilization","score":0.5920000076293945}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.9523000121116638},{"id":"https://openalex.org/C2991842025","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Tertiary care","level":2,"score":0.838100016117096},{"id":"https://openalex.org/C3018552615","wikidata":"https://www.wikidata.org/wiki/Q1813474","display_name":"Teaching hospital","level":2,"score":0.6664000153541565},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.6509000062942505},{"id":"https://openalex.org/C142853389","wikidata":"https://www.wikidata.org/wiki/Q744778","display_name":"Association (psychology)","level":2,"score":0.6119999885559082},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.5771999955177307},{"id":"https://openalex.org/C2989236134","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Patient care","level":2,"score":0.5081999897956848},{"id":"https://openalex.org/C3020110884","wikidata":"https://www.wikidata.org/wiki/Q695416","display_name":"Outpatient clinic","level":2,"score":0.4300999939441681},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.34290000796318054},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.3384999930858612},{"id":"https://openalex.org/C3019033257","wikidata":"https://www.wikidata.org/wiki/Q9166713","display_name":"Tertiary level","level":2,"score":0.3328000009059906},{"id":"https://openalex.org/C124306116","wikidata":"https://www.wikidata.org/wiki/Q2512965","display_name":"Ambulatory care","level":3,"score":0.32839998602867126},{"id":"https://openalex.org/C194828623","wikidata":"https://www.wikidata.org/wiki/Q2861470","display_name":"Emergency medicine","level":1,"score":0.3269999921321869},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.31949999928474426},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.3086000084877014},{"id":"https://openalex.org/C2910912111","wikidata":"https://www.wikidata.org/wiki/Q7294220","display_name":"Rapid response team","level":2,"score":0.28949999809265137},{"id":"https://openalex.org/C142052008","wikidata":"https://www.wikidata.org/wiki/Q954027","display_name":"Cross-sectional study","level":2,"score":0.28929999470710754},{"id":"https://openalex.org/C2780860654","wikidata":"https://www.wikidata.org/wiki/Q7144993","display_name":"Patient-centered care","level":3,"score":0.2590000033378601}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.7759/cureus.116596","doi":"https://doi.org/10.7759/cureus.116596","is_oa":true,"landing_page_url":"https://doi.org/10.7759/cureus.116596","pdf_url":"https://www.cureus.com/articles/528394-outpatient-waiting-time-and-its-association-with-patient-satisfaction-and-willingness-to-revisit-a-tertiary-care-teaching-hospital-in-jharkhand-a-cross-sectional-study.pdf","source":{"id":"https://openalex.org/S2738950867","display_name":"Cureus","issn_l":"2168-8184","issn":["2168-8184"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310316779","host_organization_name":"Cureus, Inc.","host_organization_lineage":["https://openalex.org/P4310316779"],"host_organization_lineage_names":["Cureus, Inc."],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cureus","raw_type":"journal-article"},{"id":"pmh:oai:pubmedcentral.nih.gov:13682416","doi":null,"is_oa":true,"landing_page_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC13682416/","pdf_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC13682416/pdf/cureus-0018-00000116596.pdf","source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cureus","raw_type":"Text"},{"id":"pmid:42904181","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/42904181","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cureus","raw_type":"Journal Article"}],"best_oa_location":{"id":"doi:10.7759/cureus.116596","doi":"https://doi.org/10.7759/cureus.116596","is_oa":true,"landing_page_url":"https://doi.org/10.7759/cureus.116596","pdf_url":"https://www.cureus.com/articles/528394-outpatient-waiting-time-and-its-association-with-patient-satisfaction-and-willingness-to-revisit-a-tertiary-care-teaching-hospital-in-jharkhand-a-cross-sectional-study.pdf","source":{"id":"https://openalex.org/S2738950867","display_name":"Cureus","issn_l":"2168-8184","issn":["2168-8184"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310316779","host_organization_name":"Cureus, Inc.","host_organization_lineage":["https://openalex.org/P4310316779"],"host_organization_lineage_names":["Cureus, Inc."],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cureus","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.9391000270843506,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7213768445.pdf","grobid_xml":"https://content.openalex.org/works/W7213768445.grobid-xml"},"referenced_works_count":25,"referenced_works":["https://openalex.org/W1987350776","https://openalex.org/W2126028892","https://openalex.org/W2275737843","https://openalex.org/W2276254889","https://openalex.org/W2590028835","https://openalex.org/W2724779372","https://openalex.org/W2770113501","https://openalex.org/W2801319970","https://openalex.org/W2809903523","https://openalex.org/W2912364586","https://openalex.org/W2921077630","https://openalex.org/W3112033451","https://openalex.org/W3186593301","https://openalex.org/W4200059512","https://openalex.org/W4210483744","https://openalex.org/W4213028021","https://openalex.org/W4213440681","https://openalex.org/W4310165455","https://openalex.org/W4385377186","https://openalex.org/W4386846836","https://openalex.org/W4387392925","https://openalex.org/W4399195329","https://openalex.org/W4410004027","https://openalex.org/W4416686751","https://openalex.org/W4416976048"],"related_works":["https://openalex.org/W7163736347","https://openalex.org/W3084226890","https://openalex.org/W7163020263","https://openalex.org/W2004416874","https://openalex.org/W4399195329","https://openalex.org/W4396223951","https://openalex.org/W7217690500","https://openalex.org/W4385377186","https://openalex.org/W7098287522","https://openalex.org/W4389189964"],"abstract_inverted_index":{"Background":[0],"Outpatient":[1],"waiting":[2,39,76,79,86,150,205,233,242,282,325,349,371,396],"is":[3],"an":[4],"important":[5],"part":[6],"of":[7,18,93,170,332],"the":[8,91,168,181,398],"patient":[9,45],"experience":[10],"and":[11,15,40,47,84,116,134,198,260,280,296,374,381,388,413],"may":[12],"influence":[13],"satisfaction":[14,290,311,335,380],"continued":[16],"use":[17],"health":[19],"services.":[20],"In":[21],"high-volume":[22],"tertiary":[23,52],"hospitals,":[24],"delays":[25,415],"at":[26],"successive":[27],"service":[28],"points":[29],"can":[30],"accumulate":[31],"before":[32,221],"clinical":[33],"care":[34,53],"begins.":[35],"This":[36,60],"study":[37,63],"assessed":[38],"consultation-time":[41],"patterns,":[42],"associated":[43,246,286,307,328,353,377],"factors,":[44],"satisfaction,":[46,111],"willingness":[48,117,355,383],"to":[49,90,118,146,179,356,384,394,403],"revisit":[50,119,357],"a":[51,102],"teaching":[54],"hospital":[55],"in":[56,101,323],"Jharkhand,":[57],"India.":[58],"Methods":[59],"observational":[61],"cross-sectional":[62],"included":[64],"400":[65,191],"adults":[66],"attending":[67],"eight":[68],"outpatient":[69,370,405],"departments":[70],"(OPDs)":[71],"through":[72],"convenience":[73],"sampling.":[74],"Registration":[75,204],"time,":[77,80,110],"pre-consultation":[78],"doctor":[81],"consultation":[82,94,304,310,420],"duration,":[83],"total":[85,149,281,324,395],"time":[87,151,243,262,326,350,390],"from":[88],"registration":[89,412],"start":[92],"were":[95,120,124,161,195,201,284],"reported":[96],"using":[97,126],"predefined":[98],"ordered":[99],"categories":[100],"bilingual":[103],"questionnaire.":[104],"Patient":[105],"characteristics,":[106],"visit":[107,248],"type,":[108],"arrival":[109,261,389],"perceived":[112],"reason":[113],"for":[114,185,209,237],"waiting,":[115],"also":[121],"recorded.":[122],"Data":[123],"analyzed":[125],"frequencies,":[127],"percentages,":[128],"Pearson's":[129],"chi-square":[130,172],"test,":[131],"Cram\u00e9r's":[132,256,269,364],"V,":[133],"Spearman's":[135],"rank":[136],"correlation.":[137],"A":[138],"multivariable":[139],"ordinal":[140],"logistic":[141],"regression":[142],"model":[143],"was":[144,177,244,306,327,351,372,375],"used":[145,162,178],"assess":[147],"whether":[148],"independently":[152],"predicted":[153],"poorer":[154,288,379],"overall":[155,334],"satisfaction.":[156],"Monte":[157],"Carlo":[158],"significance":[159],"estimates":[160],"where":[163],"small":[164],"expected":[165],"frequencies":[166],"limited":[167],"suitability":[169],"asymptotic":[171],"estimates.":[173],"The":[174],"Benjamini-Hochberg":[175],"procedure":[176],"control":[180],"false":[182],"discovery":[183],"rate":[184],"exploratory":[186],"department-stratified":[187],"analyses.":[188],"Results":[189],"Among":[190],"participants,":[192,212],"193":[193],"(48.3%)":[194],"male":[196],"participants":[197],"207":[199],"(51.8%)":[200],"female":[202],"participants.":[203,240],"exceeded":[206,234],"60":[207,219],"minutes":[208,220,229],"104":[210],"(26.0%)":[211],"while":[213,416],"119":[214],"(29.8%)":[215],"waited":[216],"more":[217,392],"than":[218,397],"consultation.":[222],"Most":[223],"consultations,":[224],"323":[225],"(80.8%),":[226],"lasted":[227],"30":[228],"or":[230],"less.":[231],"Total":[232,241,348],"three":[235],"hours":[236],"233":[238],"(58.3%)":[239],"significantly":[245],"with":[247,275,287,308,329,354,378],"type":[249,387],"(\u03c7\u00b2(3)":[250],"=":[251,258,264,271,293,313,340,359,366],"51.096,":[252],"p":[253,266,300,315,345,361],"<":[254,267,301,316,346,362],"0.001;":[255,268,363],"V":[257,270,365],"0.357)":[259],"(\u03c7\u00b2(9)":[263],"179.485,":[265],"0.387),":[272],"but":[273],"not":[274],"department.":[276],"Longer":[277,303],"registration,":[278],"pre-consultation,":[279],"times":[283],"strongly":[285,352],"corresponding":[289],"(Spearman's":[291],"\u03c1":[292],"0.879,":[294],"0.871,":[295],"0.816,":[297],"respectively;":[298],"all":[299],"0.001).":[302,317,347],"duration":[305],"better":[309],"(\u03c1":[312],"-0.668,":[314],"After":[318],"adjustment,":[319],"each":[320],"one-category":[321],"increase":[322],"higher":[330],"odds":[331,337],"worse":[333],"(adjusted":[336],"ratio":[338],"(aOR)":[339],"22.75,":[341],"95%":[342],"CI:":[343],"13.68-37.83;":[344],"(\u03c7\u00b2(6)":[358],"249.166,":[360],"0.558).":[367],"Conclusions":[368],"Prolonged":[369],"common":[373],"closely":[376],"lower":[382],"revisit.":[385],"Visit":[386],"appeared":[391],"relevant":[393],"demographic":[399],"characteristics":[400],"examined.":[401],"Efforts":[402],"improve":[404],"flow":[406],"should":[407],"focus":[408],"on":[409],"reducing":[410],"avoidable":[411],"queue":[414],"preserving":[417],"adequate":[418],"doctor-patient":[419],"time.":[421]},"counts_by_year":[],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2026-09-21T00:00:00"}
