{"id":"https://openalex.org/W7212435765","doi":"https://doi.org/10.33650/jumpa.v7i1.15138","title":"Reframing Learning Quality in Higher Education: A TQM-Based Approach in Research and Evaluation Courses","display_name":"Reframing Learning Quality in Higher Education: A TQM-Based Approach in Research and Evaluation Courses","publication_year":2026,"publication_date":"2026-06-29","ids":{"openalex":"https://openalex.org/W7212435765","doi":"https://doi.org/10.33650/jumpa.v7i1.15138"},"language":"en","primary_location":{"id":"doi:10.33650/jumpa.v7i1.15138","doi":"https://doi.org/10.33650/jumpa.v7i1.15138","is_oa":true,"landing_page_url":"https://doi.org/10.33650/jumpa.v7i1.15138","pdf_url":"https://ejournal.unuja.ac.id/index.php/jumpa/article/download/15138/pdf","source":{"id":"https://openalex.org/S4404662402","display_name":"JUMPA.","issn_l":"2721-401X","issn":["2721-401X","2721-4028"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405262604","host_organization_name":"Universitas Nurul Jadid","host_organization_lineage":["https://openalex.org/I4405262604"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JUMPA : Jurnal Manajemen Pendidikan","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://ejournal.unuja.ac.id/index.php/jumpa/article/download/15138/pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079707395","display_name":"Wahyudin Rajab","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210135589","display_name":"Kementerian Kesehatan Republik Indonesia","ror":"https://ror.org/03r419717","country_code":"ID","type":"government","lineage":["https://openalex.org/I4210135589"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Wahyudin Rajab","raw_affiliation_strings":["Politeknik Kesehatan Kementerian Kesehatan Jakarta III"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Kesehatan Kementerian Kesehatan Jakarta III","institution_ids":["https://openalex.org/I4210135589"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086339606","display_name":"Aan Nurhasanah","orcid":"https://orcid.org/0009-0004-5828-4760","observed_orcids":["https://orcid.org/0009-0004-5828-4760"]},"institutions":[{"id":"https://openalex.org/I4210135589","display_name":"Kementerian Kesehatan Republik Indonesia","ror":"https://ror.org/03r419717","country_code":"ID","type":"government","lineage":["https://openalex.org/I4210135589"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Aan Nurhasanah","raw_affiliation_strings":["Politeknik Kesehatan Kementerian Kesehatan Jakarta III"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Kesehatan Kementerian Kesehatan Jakarta III","institution_ids":["https://openalex.org/I4210135589"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5134148095","display_name":"Nana Mulyana","orcid":"https://orcid.org/0009-0005-1598-078X","observed_orcids":["https://orcid.org/0009-0005-1598-078X"]},"institutions":[{"id":"https://openalex.org/I4210135589","display_name":"Kementerian Kesehatan Republik Indonesia","ror":"https://ror.org/03r419717","country_code":"ID","type":"government","lineage":["https://openalex.org/I4210135589"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Nana Mulyana","raw_affiliation_strings":["Politeknik Kesehatan Kementerian Kesehatan Jakarta III"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Kesehatan Kementerian Kesehatan Jakarta III","institution_ids":["https://openalex.org/I4210135589"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008937331","display_name":"Andi Sari Bunga Untung","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210135589","display_name":"Kementerian Kesehatan Republik Indonesia","ror":"https://ror.org/03r419717","country_code":"ID","type":"government","lineage":["https://openalex.org/I4210135589"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Andi Sari Bunga Untung","raw_affiliation_strings":["Politeknik Kesehatan Kementerian Kesehatan Jakarta III"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Kesehatan Kementerian Kesehatan Jakarta III","institution_ids":["https://openalex.org/I4210135589"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5086008419","display_name":"SAFRUDIN SAFRUDIN","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210135589","display_name":"Kementerian Kesehatan Republik Indonesia","ror":"https://ror.org/03r419717","country_code":"ID","type":"government","lineage":["https://openalex.org/I4210135589"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Safrudin Safrudin","raw_affiliation_strings":["Politeknik Kesehatan Kementerian Kesehatan Jakarta III"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Kesehatan Kementerian Kesehatan Jakarta III","institution_ids":["https://openalex.org/I4210135589"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210135589"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"7","issue":"1","first_page":"99","last_page":"110"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14103","display_name":"Educational Management and Quality","score":0.5332000255584717,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14103","display_name":"Educational Management and Quality","score":0.5332000255584717,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11039","display_name":"Evaluation of Teaching Practices","score":0.15139999985694885,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10561","display_name":"Educational Research and Methods","score":0.08479999750852585,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.8690000176429749},{"id":"https://openalex.org/keywords/quality-of-learning","display_name":"learning quality","score":0.972000002861023},{"id":"https://openalex.org/keywords/higher-education","display_name":"higher education","score":0.7009999752044678},{"id":"https://openalex.org/keywords/quality-assurance","display_name":"quality assurance","score":0.6480000019073486},{"id":"https://openalex.org/keywords/learning-ecosystems","display_name":"learning ecosystems","score":0.5360000133514404},{"id":"https://openalex.org/keywords/stakeholder-engagement","display_name":"stakeholder engagement","score":0.6890000104904175},{"id":"https://openalex.org/keywords/participatory-learning","display_name":"participatory learning","score":0.796999990940094},{"id":"https://openalex.org/keywords/feedback-mechanisms","display_name":"feedback mechanisms","score":0.7540000081062317},{"id":"https://openalex.org/keywords/instructional-practices","display_name":"instructional practices","score":0.593999981880188},{"id":"https://openalex.org/keywords/student-workload","display_name":"student workload","score":0.5440000295639038},{"id":"https://openalex.org/keywords/research-skills","display_name":"research skills","score":0.6579999923706055}],"concepts":[{"id":"https://openalex.org/C187029079","wikidata":"https://www.wikidata.org/wiki/Q958679","display_name":"Cognitive reframing","level":2,"score":0.7281000018119812},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5681999921798706},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.5274999737739563},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5264000296592712},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.49390000104904175},{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.4837999939918518},{"id":"https://openalex.org/C139807058","wikidata":"https://www.wikidata.org/wiki/Q352374","display_name":"Adaptation (eye)","level":2,"score":0.4481000006198883},{"id":"https://openalex.org/C106436119","wikidata":"https://www.wikidata.org/wiki/Q836575","display_name":"Quality assurance","level":3,"score":0.4415999948978424},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4250999987125397},{"id":"https://openalex.org/C96427005","wikidata":"https://www.wikidata.org/wiki/Q98442705","display_name":"Learning sciences","level":3,"score":0.4092999994754791},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.40540000796318054},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.40059998631477356},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.3984000086784363},{"id":"https://openalex.org/C77967617","wikidata":"https://www.wikidata.org/wiki/Q4677561","display_name":"Active learning (machine learning)","level":2,"score":0.38609999418258667},{"id":"https://openalex.org/C42525527","wikidata":"https://www.wikidata.org/wiki/Q1209955","display_name":"Formative assessment","level":2,"score":0.384799987077713},{"id":"https://openalex.org/C16443162","wikidata":"https://www.wikidata.org/wiki/Q1068473","display_name":"Educational technology","level":2,"score":0.3621000051498413},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.3571000099182129},{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.3564000129699707},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.34310001134872437},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3133000135421753},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.31200000643730164},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.3028999865055084},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.3003000020980835},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.29809999465942383},{"id":"https://openalex.org/C88610354","wikidata":"https://www.wikidata.org/wiki/Q1813494","display_name":"Teaching method","level":2,"score":0.28220000863075256},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.2808000147342682},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.27549999952316284},{"id":"https://openalex.org/C166235249","wikidata":"https://www.wikidata.org/wiki/Q355217","display_name":"Time management","level":2,"score":0.27250000834465027},{"id":"https://openalex.org/C15122004","wikidata":"https://www.wikidata.org/wiki/Q385756","display_name":"Open learning","level":4,"score":0.2703999876976013},{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.26589998602867126},{"id":"https://openalex.org/C2779114481","wikidata":"https://www.wikidata.org/wiki/Q6510117","display_name":"Learning Management","level":2,"score":0.2646999955177307},{"id":"https://openalex.org/C51672120","wikidata":"https://www.wikidata.org/wiki/Q303446","display_name":"Cooperative learning","level":3,"score":0.2563000023365021},{"id":"https://openalex.org/C183759332","wikidata":"https://www.wikidata.org/wiki/Q343680","display_name":"Action learning","level":4,"score":0.2517000138759613}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.33650/jumpa.v7i1.15138","doi":"https://doi.org/10.33650/jumpa.v7i1.15138","is_oa":true,"landing_page_url":"https://doi.org/10.33650/jumpa.v7i1.15138","pdf_url":"https://ejournal.unuja.ac.id/index.php/jumpa/article/download/15138/pdf","source":{"id":"https://openalex.org/S4404662402","display_name":"JUMPA.","issn_l":"2721-401X","issn":["2721-401X","2721-4028"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405262604","host_organization_name":"Universitas Nurul Jadid","host_organization_lineage":["https://openalex.org/I4405262604"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JUMPA : Jurnal Manajemen Pendidikan","raw_type":"journal-article"},{"id":"pmh:oai:oai.ejournal.unuja.ac.id:article/15138","doi":null,"is_oa":true,"landing_page_url":"https://ejournal.unuja.ac.id/index.php/jumpa/article/view/15138","pdf_url":null,"source":{"id":"https://openalex.org/S4404662402","display_name":"JUMPA.","issn_l":"2721-401X","issn":["2721-401X","2721-4028"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405262604","host_organization_name":"Universitas Nurul Jadid","host_organization_lineage":["https://openalex.org/I4405262604"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.33650/jumpa.v7i1","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.33650/jumpa.v7i1.15138","doi":"https://doi.org/10.33650/jumpa.v7i1.15138","is_oa":true,"landing_page_url":"https://doi.org/10.33650/jumpa.v7i1.15138","pdf_url":"https://ejournal.unuja.ac.id/index.php/jumpa/article/download/15138/pdf","source":{"id":"https://openalex.org/S4404662402","display_name":"JUMPA.","issn_l":"2721-401X","issn":["2721-401X","2721-4028"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405262604","host_organization_name":"Universitas Nurul Jadid","host_organization_lineage":["https://openalex.org/I4405262604"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JUMPA : Jurnal Manajemen Pendidikan","raw_type":"journal-article"},"sustainable_development_goals":[{"score":1.0,"display_name":"Quality education","id":"https://metadata.un.org/sdg/4"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7212435765.pdf","grobid_xml":"https://content.openalex.org/works/W7212435765.grobid-xml"},"referenced_works_count":29,"referenced_works":["https://openalex.org/W3042158031","https://openalex.org/W3133706967","https://openalex.org/W3169101573","https://openalex.org/W3171927358","https://openalex.org/W3179832844","https://openalex.org/W3197243134","https://openalex.org/W3198897106","https://openalex.org/W3207768375","https://openalex.org/W3216867448","https://openalex.org/W4226532939","https://openalex.org/W4321217744","https://openalex.org/W4360611476","https://openalex.org/W4381740771","https://openalex.org/W4385417130","https://openalex.org/W4387574801","https://openalex.org/W4390226962","https://openalex.org/W4390571519","https://openalex.org/W4390666465","https://openalex.org/W4391399918","https://openalex.org/W4399186703","https://openalex.org/W4399190621","https://openalex.org/W4400643911","https://openalex.org/W4400951696","https://openalex.org/W4411333382","https://openalex.org/W4413184040","https://openalex.org/W4415454768","https://openalex.org/W4415952248","https://openalex.org/W4416101997","https://openalex.org/W4416672215"],"related_works":["https://openalex.org/W4405513949","https://openalex.org/W7214062802","https://openalex.org/W4417531868","https://openalex.org/W7204718954","https://openalex.org/W7217465330","https://openalex.org/W2999803498","https://openalex.org/W2000843173","https://openalex.org/W7098906325","https://openalex.org/W1950588421","https://openalex.org/W4409788665"],"abstract_inverted_index":{"This":[0],"study":[1,32,55,198],"examines":[2],"how":[3,23],"Total":[4],"Quality":[5],"Management":[6],"(TQM)":[7],"is":[8],"implemented":[9],"within":[10],"the":[11,15,38,91,103,156,169,200],"learning":[12,26,112,144,153,182,212],"process":[13,208],"of":[14,41,94,105,135,202],"Research":[16],"and":[17,22,49,70,80,83,97,116,130,168,175,193],"Educational":[18],"Evaluation":[19],"(PEP)":[20],"course":[21],"it":[24],"influences":[25],"quality":[27,65,183,204],"in":[28,45,111,127,210],"higher":[29],"education.":[30],"The":[31,99,133,197],"responds":[33],"to":[34,108,140],"ongoing":[35],"concerns":[36],"regarding":[37],"limited":[39],"effectiveness":[40],"conventional":[42],"teaching":[43],"approaches":[44],"developing":[46],"students\u2019":[47],"analytical":[48],"research":[50],"competencies.":[51],"A":[52],"qualitative":[53],"case":[54],"design":[56],"was":[57],"employed,":[58],"involving":[59],"40":[60],"participants":[61],"including":[62],"lecturers,":[63],"students,":[64],"assurance":[66],"representatives,":[67],"technical":[68],"staff,":[69],"alumni.":[71],"Data":[72],"were":[73,161],"collected":[74],"through":[75],"in-depth":[76],"interviews,":[77],"field":[78],"findings,":[79],"document":[81],"analysis,":[82],"analyzed":[84],"using":[85],"a":[86,141,152,207,217],"thematic":[87],"approach":[88],"based":[89],"on":[90],"interactive":[92],"model":[93],"Miles,":[95],"Huberman,":[96],"Saldana.":[98],"findings":[100],"reveal":[101],"that":[102,180],"implementation":[104],"TQM":[106],"led":[107],"noticeable":[109],"changes":[110],"design,":[113],"instructional":[114],"practices,":[115],"feedback":[117],"mechanisms.":[118],"Learning":[119],"became":[120],"more":[121,142],"participatory,":[122],"with":[123],"students":[124,174],"actively":[125],"engaged":[126],"research-related":[128],"tasks":[129],"practical":[131],"activities.":[132],"involvement":[134],"multiple":[136],"stakeholders":[137],"also":[138,190],"contributed":[139],"responsive":[143],"environment,":[145],"forming":[146],"what":[147],"can":[148],"be":[149],"understood":[150],"as":[151,206,216],"ecosystem.":[154],"At":[155],"same":[157],"time,":[158],"these":[159],"improvements":[160],"accompanied":[162],"by":[163],"challenges,":[164],"particularly":[165],"increased":[166],"workload":[167],"need":[170],"for":[171],"adaptation":[172],"among":[173],"lecturers.":[176],"These":[177],"results":[178],"suggest":[179],"improving":[181],"requires":[184],"not":[185],"only":[186],"structured":[187],"frameworks":[188],"but":[189],"continuous":[191],"interaction":[192],"support":[194],"across":[195],"stakeholders.":[196],"highlights":[199],"importance":[201],"viewing":[203],"management":[205],"embedded":[209],"everyday":[211],"practices":[213],"rather":[214],"than":[215],"purely":[218],"administrative":[219],"system.":[220]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-09-14T00:00:00"}