{"id":"https://openalex.org/W7212373697","doi":"https://doi.org/10.1080/15378020.2026.2731054","title":"Personalization without progress: Gen Z, AI, and the missed marketing opportunity in foodservice apps","display_name":"Personalization without progress: Gen Z, AI, and the missed marketing opportunity in foodservice apps","publication_year":2026,"publication_date":"2026-09-12","ids":{"openalex":"https://openalex.org/W7212373697","doi":"https://doi.org/10.1080/15378020.2026.2731054"},"language":"en","primary_location":{"id":"doi:10.1080/15378020.2026.2731054","doi":"https://doi.org/10.1080/15378020.2026.2731054","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15378020.2026.2731054","pdf_url":null,"source":{"id":"https://openalex.org/S207176912","display_name":"Journal of Foodservice Business Research","issn_l":"1537-8020","issn":["1537-8020","1537-8039"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Foodservice Business Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009029746","display_name":"Julie Kellershohn","orcid":"https://orcid.org/0000-0002-6616-5989","observed_orcids":["https://orcid.org/0000-0002-6616-5989"]},"institutions":[{"id":"https://openalex.org/I530967","display_name":"Toronto Metropolitan University","ror":"https://ror.org/05g13zd79","country_code":"CA","type":"education","lineage":["https://openalex.org/I530967"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Julie Kellershohn","raw_affiliation_strings":["Toronto Metropolitan University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Toronto Metropolitan University","institution_ids":["https://openalex.org/I530967"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038673427","display_name":"Janice Rudkowski","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I530967","display_name":"Toronto Metropolitan University","ror":"https://ror.org/05g13zd79","country_code":"CA","type":"education","lineage":["https://openalex.org/I530967"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Janice Rudkowski","raw_affiliation_strings":["Toronto Metropolitan University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Toronto Metropolitan University","institution_ids":["https://openalex.org/I530967"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5009029746"],"corresponding_institution_ids":["https://openalex.org/I530967"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.73218788,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"23"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.015399999916553497,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.0008999999845400453,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ai-driven-personalization","display_name":"AI-driven personalization","score":0.8109999895095825},{"id":"https://openalex.org/keywords/generation-z","display_name":"Generation Z","score":0.7820000052452087},{"id":"https://openalex.org/keywords/trust-in-ai","display_name":"trust in AI","score":0.7839999794960022},{"id":"https://openalex.org/keywords/algorithmic-transparency","display_name":"algorithmic transparency","score":0.9610000252723694},{"id":"https://openalex.org/keywords/commitment-trust-theory","display_name":"commitment-trust theory","score":0.8600000143051147},{"id":"https://openalex.org/keywords/autonomy-support","display_name":"autonomy support","score":0.6690000295639038},{"id":"https://openalex.org/keywords/nudging","display_name":"nudging","score":0.8429999947547913},{"id":"https://openalex.org/keywords/identity-alignment","display_name":"identity alignment","score":0.6460000276565552},{"id":"https://openalex.org/keywords/food-service-marketing","display_name":"food service marketing","score":0.656000018119812},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.30799999833106995}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.9197999835014343},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.6725999712944031},{"id":"https://openalex.org/C65414064","wikidata":"https://www.wikidata.org/wiki/Q484105","display_name":"Autonomy","level":2,"score":0.4975000023841858},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.46970000863075256},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3882000148296356},{"id":"https://openalex.org/C2778355321","wikidata":"https://www.wikidata.org/wiki/Q17079427","display_name":"Identity (music)","level":2,"score":0.3767000138759613},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.3736000061035156},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.3625999987125397},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3531000018119812},{"id":"https://openalex.org/C18767781","wikidata":"https://www.wikidata.org/wiki/Q5465445","display_name":"Food choice","level":2,"score":0.34860000014305115},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.32170000672340393},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.3001999855041504},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2953000068664551},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.2921999990940094},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2919999957084656},{"id":"https://openalex.org/C89785696","wikidata":"https://www.wikidata.org/wiki/Q2290753","display_name":"Theory of planned behavior","level":3,"score":0.290800005197525},{"id":"https://openalex.org/C18296254","wikidata":"https://www.wikidata.org/wiki/Q1395219","display_name":"Skepticism","level":2,"score":0.27559998631477356},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2660999894142151},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.2597000002861023},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2572999894618988},{"id":"https://openalex.org/C2780665704","wikidata":"https://www.wikidata.org/wiki/Q959298","display_name":"Intervention (counseling)","level":2,"score":0.2531000077724457}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/15378020.2026.2731054","doi":"https://doi.org/10.1080/15378020.2026.2731054","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15378020.2026.2731054","pdf_url":null,"source":{"id":"https://openalex.org/S207176912","display_name":"Journal of Foodservice Business Research","issn_l":"1537-8020","issn":["1537-8020","1537-8039"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Foodservice Business Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Zero hunger","score":0.4856448173522949,"id":"https://metadata.un.org/sdg/2"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W25582926","https://openalex.org/W1550773561","https://openalex.org/W1979290264","https://openalex.org/W2020091143","https://openalex.org/W2137247419","https://openalex.org/W2138584823","https://openalex.org/W2143074722","https://openalex.org/W2623165252","https://openalex.org/W2670253439","https://openalex.org/W2738428139","https://openalex.org/W2786022849","https://openalex.org/W2805046880","https://openalex.org/W2910023381","https://openalex.org/W2910734125","https://openalex.org/W2942109571","https://openalex.org/W2953522645","https://openalex.org/W2954266614","https://openalex.org/W2987835121","https://openalex.org/W3004736790","https://openalex.org/W3005797892","https://openalex.org/W3013998503","https://openalex.org/W3035686316","https://openalex.org/W3038138251","https://openalex.org/W3048870688","https://openalex.org/W3090061593","https://openalex.org/W3093033010","https://openalex.org/W3126275025","https://openalex.org/W3134852358","https://openalex.org/W3163498617","https://openalex.org/W3192963099","https://openalex.org/W3196362788","https://openalex.org/W4205744578","https://openalex.org/W4206752260","https://openalex.org/W4220683131","https://openalex.org/W4243342770","https://openalex.org/W4281632844","https://openalex.org/W4294883890","https://openalex.org/W4299687421","https://openalex.org/W4304183824","https://openalex.org/W4308447308","https://openalex.org/W4317725692","https://openalex.org/W4378983105","https://openalex.org/W4381609726","https://openalex.org/W4384661213","https://openalex.org/W4386100619","https://openalex.org/W4389924647","https://openalex.org/W4390613028","https://openalex.org/W4392710939","https://openalex.org/W4396621688","https://openalex.org/W4401945049","https://openalex.org/W4402809844","https://openalex.org/W4403707991","https://openalex.org/W4403823420","https://openalex.org/W4405400150","https://openalex.org/W4406211554","https://openalex.org/W4407970439","https://openalex.org/W4409548786","https://openalex.org/W7152427830"],"related_works":[],"abstract_inverted_index":{"This":[0],"study":[1,139],"examines":[2],"how":[3],"Generation":[4],"Z":[5],"consumers":[6],"interpret":[7],"and":[8,29,83,92,106,127,134,161],"evaluate":[9],"AI-driven":[10],"personalization":[11,39,54,102,120,168],"in":[12,78,145,164],"mobile":[13],"food":[14,38,125],"applications.":[15],"Drawing":[16],"on":[17,142],"30":[18],"qualitative":[19],"interviews":[20],"with":[21,94,131],"Canadian":[22],"participants":[23],"aged":[24],"18\u201324,":[25],"the":[26,119,138,151],"analysis":[27],"develops":[28],"empirically":[30],"grounds":[31],"a":[32,41,46],"mid-range":[33],"theoretical":[34],"model":[35],"of":[36,111,153],"AI-enabled":[37],"as":[40,57,81],"relational":[42],"process":[43],"rather":[44],"than":[45],"purely":[47],"technical":[48],"optimization":[49],"tool.":[50],"Findings":[51],"reveal":[52],"that":[53,103],"is":[55],"experienced":[56],"efficient":[58],"yet":[59],"static,":[60],"often":[61],"reinforcing":[62],"prior":[63],"behaviors":[64],"while":[65],"failing":[66],"to":[67,69,101],"adapt":[68],"evolving":[70],"identities,":[71],"emotional":[72],"contexts,":[73],"or":[74,113],"health":[75],"aspirations.":[76],"Trust":[77],"AI":[79],"emerged":[80],"conditional":[82],"dynamically":[84],"calibrated,":[85],"shaped":[86],"by":[87],"perceived":[88],"transparency,":[89],"commercial":[90],"intent,":[91],"alignment":[93,136],"users\u2019":[95],"future-oriented":[96],"goals.":[97],"Participants":[98],"were":[99],"receptive":[100],"signaled":[104],"recognition":[105],"autonomy":[107],"support,":[108],"but":[109],"skeptical":[110],"opaque":[112],"commercially":[114],"driven":[115],"nudges.":[116],"By":[117],"extending":[118],"paradox":[121],"into":[122],"digitally":[123],"mediated":[124],"environments":[126],"integrating":[128],"commitment-trust":[129],"theory":[130,141],"algorithmic":[132],"transparency":[133,154],"identity":[135],"mechanisms,":[137],"advances":[140],"AI-mediated":[143],"engagement":[144],"foodservice":[146],"marketing.":[147],"Practical":[148],"implications":[149],"highlight":[150],"importance":[152],"signaling,":[155],"identity-responsive":[156],"discovery,":[157],"autonomy-supportive":[158],"wellness":[159],"integration,":[160],"affective":[162],"calibration":[163],"designing":[165],"relationally":[166],"meaningful":[167],"systems.":[169]},"counts_by_year":[],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2026-09-13T00:00:00"}
