{"id":"https://openalex.org/W7212370074","doi":"https://doi.org/10.32520/stmsi.v15i8.6012","title":"Digitalization of Tourism Management through Tourism Information Systems and E-Ticketing to Enhance Efficiency and Competitiveness","display_name":"Digitalization of Tourism Management through Tourism Information Systems and E-Ticketing to Enhance Efficiency and Competitiveness","publication_year":2026,"publication_date":"2026-08-21","ids":{"openalex":"https://openalex.org/W7212370074","doi":"https://doi.org/10.32520/stmsi.v15i8.6012"},"language":"en","primary_location":{"id":"doi:10.32520/stmsi.v15i8.6012","doi":"https://doi.org/10.32520/stmsi.v15i8.6012","is_oa":true,"landing_page_url":"https://doi.org/10.32520/stmsi.v15i8.6012","pdf_url":"https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/download/6012/1343","source":{"id":"https://openalex.org/S4210217954","display_name":"SISTEMASI","issn_l":"2302-8149","issn":["2302-8149","2540-9719"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4210120560","host_organization_name":"Universitas Islam Indragiri","host_organization_lineage":["https://openalex.org/I4210120560"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SISTEMASI","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/download/6012/1343","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007798838","display_name":"Ari Muhardono","orcid":"https://orcid.org/0000-0001-6964-2798","observed_orcids":["https://orcid.org/0000-0001-6964-2798"]},"institutions":[{"id":"https://openalex.org/I4210106064","display_name":"Universitas Pekalongan","ror":"https://ror.org/00yydfg09","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210106064"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ari Muhardono","raw_affiliation_strings":["Universitas Pekalongan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pekalongan","institution_ids":["https://openalex.org/I4210106064"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031164261","display_name":"Wenti Ayu Sunarjo","orcid":"https://orcid.org/0000-0003-1921-0043","observed_orcids":["https://orcid.org/0000-0003-1921-0043"]},"institutions":[{"id":"https://openalex.org/I4210106064","display_name":"Universitas Pekalongan","ror":"https://ror.org/00yydfg09","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210106064"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Wenti Ayu Sunarjo","raw_affiliation_strings":["Universitas Pekalongan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pekalongan","institution_ids":["https://openalex.org/I4210106064"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014987551","display_name":"Daru Anggara Murty","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210106064","display_name":"Universitas Pekalongan","ror":"https://ror.org/00yydfg09","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210106064"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Daru Anggara Murty","raw_affiliation_strings":["Universitas Pekalongan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pekalongan","institution_ids":["https://openalex.org/I4210106064"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5120074791","display_name":"Pryamitra Agus Saputra","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210106064","display_name":"Universitas Pekalongan","ror":"https://ror.org/00yydfg09","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210106064"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Pryamitra Agus Saputra","raw_affiliation_strings":["Universitas Pekalongan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pekalongan","institution_ids":["https://openalex.org/I4210106064"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210106064"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.71362423,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"15","issue":"8","first_page":"2936","last_page":"2936"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13136","display_name":"Community-based Tourism Development and Sustainability","score":0.6011000275611877,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13136","display_name":"Community-based Tourism Development and Sustainability","score":0.6011000275611877,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13681","display_name":"Engineering and Information Technology","score":0.16099999845027924,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11734","display_name":"Decision Support System Applications","score":0.07270000129938126,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tourist-information-system","display_name":"tourism information system","score":0.8970000147819519},{"id":"https://openalex.org/keywords/electronic-ticketing","display_name":"electronic ticketing","score":0.847000002861023},{"id":"https://openalex.org/keywords/village-owned-enterprises","display_name":"village-owned enterprises","score":0.6809999942779541},{"id":"https://openalex.org/keywords/rural-tourism","display_name":"rural tourism","score":0.8140000104904175},{"id":"https://openalex.org/keywords/tourist-destination-management","display_name":"destination management","score":0.5870000123977661},{"id":"https://openalex.org/keywords/transaction-processing-time","display_name":"transaction processing time","score":0.7609999775886536},{"id":"https://openalex.org/keywords/reporting-efficiency","display_name":"reporting efficiency","score":0.777999997138977},{"id":"https://openalex.org/keywords/digital-marketing","display_name":"digital marketing","score":0.6919999718666077},{"id":"https://openalex.org/keywords/online-visibility","display_name":"online visibility","score":0.7670000195503235},{"id":"https://openalex.org/keywords/system-automation","display_name":"system automation","score":0.5270000100135803}],"concepts":[{"id":"https://openalex.org/C45237549","wikidata":"https://www.wikidata.org/wiki/Q1376796","display_name":"Restructuring","level":2,"score":0.6416000127792358},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6197999715805054},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6146000027656555},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.5178999900817871},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.48350000381469727},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4449000060558319},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4440999925136566},{"id":"https://openalex.org/C189430467","wikidata":"https://www.wikidata.org/wiki/Q7293293","display_name":"Ranking (information retrieval)","level":2,"score":0.42989999055862427},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.42730000615119934},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.387800008058548},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.3391000032424927},{"id":"https://openalex.org/C48243021","wikidata":"https://www.wikidata.org/wiki/Q932522","display_name":"Strategic planning","level":2,"score":0.32109999656677246},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.31529998779296875},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.30489999055862427},{"id":"https://openalex.org/C72108876","wikidata":"https://www.wikidata.org/wiki/Q844565","display_name":"Transaction processing","level":3,"score":0.30469998717308044},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.30379998683929443},{"id":"https://openalex.org/C128487930","wikidata":"https://www.wikidata.org/wiki/Q579488","display_name":"Information management","level":2,"score":0.29789999127388},{"id":"https://openalex.org/C198082294","wikidata":"https://www.wikidata.org/wiki/Q3399648","display_name":"Position (finance)","level":2,"score":0.29750001430511475},{"id":"https://openalex.org/C2776687071","wikidata":"https://www.wikidata.org/wiki/Q5265193","display_name":"Destinations","level":3,"score":0.2969000041484833},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.28369998931884766},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.2833000123500824},{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.2809999883174896},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.271699994802475},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.2637999951839447},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2637999951839447},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.2540000081062317},{"id":"https://openalex.org/C181889124","wikidata":"https://www.wikidata.org/wiki/Q380204","display_name":"Service level","level":2,"score":0.2508000135421753},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.25060001015663147}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.32520/stmsi.v15i8.6012","doi":"https://doi.org/10.32520/stmsi.v15i8.6012","is_oa":true,"landing_page_url":"https://doi.org/10.32520/stmsi.v15i8.6012","pdf_url":"https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/download/6012/1343","source":{"id":"https://openalex.org/S4210217954","display_name":"SISTEMASI","issn_l":"2302-8149","issn":["2302-8149","2540-9719"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4210120560","host_organization_name":"Universitas Islam Indragiri","host_organization_lineage":["https://openalex.org/I4210120560"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SISTEMASI","raw_type":"journal-article"},{"id":"pmh:oai:sistemasi.ftik.unisi.ac.id:article/6012","doi":null,"is_oa":true,"landing_page_url":"https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/6012","pdf_url":null,"source":{"id":"https://openalex.org/S4210217954","display_name":"SISTEMASI","issn_l":"2302-8149","issn":["2302-8149","2540-9719"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4210120560","host_organization_name":"Universitas Islam Indragiri","host_organization_lineage":["https://openalex.org/I4210120560"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.32520/stmsi.v15i8","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:8a028ce60e0b4a9998f52690439b3d9f","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/8a028ce60e0b4a9998f52690439b3d9f","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Sistemasi: Jurnal Sistem Informasi, Vol 15, Iss 8, Pp 2936-2949 (2026)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.32520/stmsi.v15i8.6012","doi":"https://doi.org/10.32520/stmsi.v15i8.6012","is_oa":true,"landing_page_url":"https://doi.org/10.32520/stmsi.v15i8.6012","pdf_url":"https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/download/6012/1343","source":{"id":"https://openalex.org/S4210217954","display_name":"SISTEMASI","issn_l":"2302-8149","issn":["2302-8149","2540-9719"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4210120560","host_organization_name":"Universitas Islam Indragiri","host_organization_lineage":["https://openalex.org/I4210120560"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SISTEMASI","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.8970999717712402}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.5274291634559631}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7212370074.pdf","grobid_xml":"https://content.openalex.org/works/W7212370074.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"This":[0,35],"research":[1],"aims":[2],"to":[3,19,59,166],"design":[4],"and":[5,12,40,76,107,184,189,204],"implement":[6],"an":[7,24,124,143],"integrated":[8,25],"Tourism":[9],"Information":[10],"System":[11,46],"E-Ticketing":[13],"platform":[14],"for":[15,29,163],"BUMDes":[16],"Tirta":[17],"Arum,":[18],"evaluate":[20],"the":[21,45,88,91,101,108,134,161,174,178,181,187,207],"effectiveness":[22],"of":[23,90,148,158,177,186,209],"digital":[26,77,131,152],"system":[27,179,188],"developed":[28],"tourism":[30,193],"destinations":[31],"managed":[32],"by":[33,99,105,113,121],"BUMDes.":[34],"study":[36],"uses":[37],"a":[38,54,82,130,155,196],"Research":[39],"Development":[41,47],"(R&D)":[42],"approach":[43],"using":[44],"Life":[48],"Cycle":[49],"(SDLC)":[50],"model,":[51],"combined":[52],"with":[53,142],"before-after":[55],"quantitative":[56],"evaluation":[57],"framework":[58],"measure":[60],"changes":[61],"in":[62,85,126,200],"operational":[63],"performance":[64,86],"indicators,":[65],"including":[66],"transaction":[67,95],"processing":[68,96],"time,":[69],"reporting":[70,102],"efficiency,":[71,182],"error":[72,110],"rate,":[73],"service":[74,127],"capacity,":[75],"visibility.":[78],"The":[79,93],"results":[80,171],"show":[81],"significant":[83],"improvement":[84],"after":[87],"implementation":[89],"system.":[92],"average":[94,144],"time":[97,103],"decreased":[98,112],"83.33%,":[100],"increased":[104,120],"91.67%,":[106],"recording":[109],"rate":[111],"95%.":[114],"In":[115],"addition,":[116],"daily":[117],"transactions":[118],"recorded":[119],"66.67%,":[122],"reflecting":[123],"increase":[125,167],"capacity.":[128],"From":[129],"marketing":[132],"perspective,":[133],"website":[135],"generated":[136],"15,000":[137],"impressions":[138],"within":[139],"three":[140],"months":[141],"search":[145],"ranking":[146],"position":[147],"8.9,":[149],"indicating":[150],"strong":[151],"visibility,":[153],"although":[154],"Click-through":[156],"Rate":[157],"0.8%":[159],"indicates":[160],"need":[162],"further":[164],"optimization":[165],"user":[168],"engagement.":[169],"These":[170],"highlight":[172],"that":[173,191],"digitization-enabled":[175],"automation":[176],"increases":[180],"transparency,":[183],"competitiveness":[185],"verifies":[190],"rural":[192],"digitalization":[194],"is":[195],"digitally":[197],"oriented":[198],"upgrading":[199],"strategic":[201],"institutional":[202],"restructuring":[203],"not":[205],"only":[206],"adoption":[208],"technology.":[210]},"counts_by_year":[],"updated_date":"2026-10-25T09:29:13.331239","created_date":"2026-09-13T00:00:00"}