{"id":"https://openalex.org/W7212059490","doi":"https://doi.org/10.70917/ijcisim-2026-5573","title":"Factors Influencing Telematics System Acceptance Among Logistics Companies in Malaysia: The Moderating Role of User Attitude","display_name":"Factors Influencing Telematics System Acceptance Among Logistics Companies in Malaysia: The Moderating Role of User Attitude","publication_year":2026,"publication_date":"2026-09-07","ids":{"openalex":"https://openalex.org/W7212059490","doi":"https://doi.org/10.70917/ijcisim-2026-5573"},"language":"en","primary_location":{"id":"doi:10.70917/ijcisim-2026-5573","doi":"https://doi.org/10.70917/ijcisim-2026-5573","is_oa":true,"landing_page_url":"https://doi.org/10.70917/ijcisim-2026-5573","pdf_url":"https://cspub-ijcisim.org/index.php/ijcisim/article/download/5573/4630","source":{"id":"https://openalex.org/S5406979607","display_name":"International Journal of Computer Information Systems and Industrial Management Applications","issn_l":"2150-7988","issn":["2150-7988"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1","poland-40","russia-white-list-2"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Computer Information Systems and Industrial Management Applications","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://cspub-ijcisim.org/index.php/ijcisim/article/download/5573/4630","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5118799012","display_name":"Mohamad Yusuf Mislam","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405259799","display_name":"Universiti Poly-Tech Malaysia","ror":"https://ror.org/02r4hg260","country_code":"MY","type":"education","lineage":["https://openalex.org/I4405259799"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Mohamad Yusuf Mislam","raw_affiliation_strings":["Institute of Graduate Studies, Universiti Poly-Tech Malaysia, Kuala Lumpur, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Graduate Studies, Universiti Poly-Tech Malaysia, Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I4405259799"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018074657","display_name":"Azahari Jamaludin","orcid":"https://orcid.org/0000-0001-7190-9826","observed_orcids":["https://orcid.org/0000-0001-7190-9826"]},"institutions":[{"id":"https://openalex.org/I4405259799","display_name":"Universiti Poly-Tech Malaysia","ror":"https://ror.org/02r4hg260","country_code":"MY","type":"education","lineage":["https://openalex.org/I4405259799"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Azahari Jamaludin","raw_affiliation_strings":["Institute of Graduate Studies, Universiti Poly-Tech Malaysia, Kuala Lumpur, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Graduate Studies, Universiti Poly-Tech Malaysia, Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I4405259799"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5117479694","display_name":"Zila Zainal Abidin","orcid":"https://orcid.org/0009-0003-2515-9886","observed_orcids":["https://orcid.org/0009-0003-2515-9886"]},"institutions":[{"id":"https://openalex.org/I4405259799","display_name":"Universiti Poly-Tech Malaysia","ror":"https://ror.org/02r4hg260","country_code":"MY","type":"education","lineage":["https://openalex.org/I4405259799"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Zila Zainal Abidin","raw_affiliation_strings":["Universiti Poly-Tech Malaysia, Kuala Lumpur, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Poly-Tech Malaysia, Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I4405259799"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405259799"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"18","issue":"23s","first_page":"274","last_page":"284"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/telematics","display_name":"telematics","score":0.9129999876022339},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.9810000061988831},{"id":"https://openalex.org/keywords/logistics-companies","display_name":"logistics companies","score":0.9399999976158142},{"id":"https://openalex.org/keywords/third-party-logistics","display_name":"third-party logistics","score":0.8880000114440918},{"id":"https://openalex.org/keywords/user-attitudes","display_name":"user attitudes","score":0.6759999990463257},{"id":"https://openalex.org/keywords/perceived-trust","display_name":"perceived trust","score":0.8199999928474426},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.7950000166893005},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.9990000128746033},{"id":"https://openalex.org/keywords/social-influence","display_name":"social influence","score":0.8600000143051147},{"id":"https://openalex.org/keywords/facilitating-conditions","display_name":"facilitating conditions","score":0.9990000128746033},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.8159999847412109},{"id":"https://openalex.org/keywords/utaut","display_name":"UTAUT","score":0.9829999804496765},{"id":"https://openalex.org/keywords/driver-behavior-monitoring","display_name":"driver behavior monitoring","score":0.8370000123977661}],"concepts":[{"id":"https://openalex.org/C89074322","wikidata":"https://www.wikidata.org/wiki/Q485669","display_name":"Telematics","level":2,"score":0.8289999961853027},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.7547000050544739},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.7268000245094299},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.5821999907493591},{"id":"https://openalex.org/C49898467","wikidata":"https://www.wikidata.org/wiki/Q1517706","display_name":"Stratified sampling","level":2,"score":0.552299976348877},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5246000289916992},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5009999871253967},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.49889999628067017},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41600000858306885},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.396699994802475},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3686000108718872},{"id":"https://openalex.org/C131158328","wikidata":"https://www.wikidata.org/wiki/Q1307337","display_name":"Social influence","level":2,"score":0.34850001335144043},{"id":"https://openalex.org/C89785696","wikidata":"https://www.wikidata.org/wiki/Q2290753","display_name":"Theory of planned behavior","level":3,"score":0.3483000099658966},{"id":"https://openalex.org/C610760","wikidata":"https://www.wikidata.org/wiki/Q1340706","display_name":"Endogeneity","level":2,"score":0.3296000063419342},{"id":"https://openalex.org/C112758219","wikidata":"https://www.wikidata.org/wiki/Q16038819","display_name":"Duration (music)","level":2,"score":0.2791999876499176},{"id":"https://openalex.org/C14564219","wikidata":"https://www.wikidata.org/wiki/Q383646","display_name":"Social cognitive theory","level":2,"score":0.2782999873161316},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.2727000117301941},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.2721000015735626},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.27129998803138733},{"id":"https://openalex.org/C22354355","wikidata":"https://www.wikidata.org/wiki/Q422009","display_name":"Partial least squares regression","level":2,"score":0.25920000672340393},{"id":"https://openalex.org/C182365436","wikidata":"https://www.wikidata.org/wiki/Q50701","display_name":"Variable (mathematics)","level":2,"score":0.25690001249313354},{"id":"https://openalex.org/C94617000","wikidata":"https://www.wikidata.org/wiki/Q639854","display_name":"Qualitative comparative analysis","level":2,"score":0.2565000057220459},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.2533999979496002}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.70917/ijcisim-2026-5573","doi":"https://doi.org/10.70917/ijcisim-2026-5573","is_oa":true,"landing_page_url":"https://doi.org/10.70917/ijcisim-2026-5573","pdf_url":"https://cspub-ijcisim.org/index.php/ijcisim/article/download/5573/4630","source":{"id":"https://openalex.org/S5406979607","display_name":"International Journal of Computer Information Systems and Industrial Management Applications","issn_l":"2150-7988","issn":["2150-7988"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1","poland-40","russia-white-list-2"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Computer Information Systems and Industrial Management Applications","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.70917/ijcisim-2026-5573","doi":"https://doi.org/10.70917/ijcisim-2026-5573","is_oa":true,"landing_page_url":"https://doi.org/10.70917/ijcisim-2026-5573","pdf_url":"https://cspub-ijcisim.org/index.php/ijcisim/article/download/5573/4630","source":{"id":"https://openalex.org/S5406979607","display_name":"International Journal of Computer Information Systems and Industrial Management Applications","issn_l":"2150-7988","issn":["2150-7988"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1","poland-40","russia-white-list-2"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Computer Information Systems and Industrial Management Applications","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.7207000255584717,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7212059490.pdf","grobid_xml":"https://content.openalex.org/works/W7212059490.grobid-xml"},"referenced_works_count":8,"referenced_works":["https://openalex.org/W2999645702","https://openalex.org/W3028116676","https://openalex.org/W3101972633","https://openalex.org/W3108388821","https://openalex.org/W3215006005","https://openalex.org/W4206346634","https://openalex.org/W4376255312","https://openalex.org/W4407308420"],"related_works":["https://openalex.org/W2118140405","https://openalex.org/W3034688961","https://openalex.org/W4312712796","https://openalex.org/W7062502189","https://openalex.org/W7214805363","https://openalex.org/W2026371066","https://openalex.org/W3152707150","https://openalex.org/W2910742804","https://openalex.org/W3096643976","https://openalex.org/W2931867044"],"abstract_inverted_index":{"The":[0,107],"logistics":[1,26,85,104],"industry":[2],"is":[3,76,235],"increasingly":[4],"adopting":[5],"telematics":[6,22,266],"systems":[7,23,145],"to":[8,72,216,257],"enhance":[9],"efficiency":[10],"and":[11,38,44,52,63,95,131,149,177,194,254,262],"safety.":[12],"This":[13,98],"research":[14,249],"examines":[15],"the":[16,19,33,39,73,119,189,205,223,259],"factors":[17],"influencing":[18],"acceptance":[20],"of":[21,32,42,46,55,125,139,191,265],"among":[24],"Malaysian":[25],"companies":[27],"using":[28],"a":[29,142,172,183,218,228,236],"hybrid":[30],"model":[31,74],"Technology":[34,47],"Acceptance":[35,43],"Model":[36],"(TAM)":[37],"Unified":[40],"Theory":[41],"Use":[45,56,126],"(UTAUT).":[48],"Perceived":[49,53,77,123,132,201,211],"Usefulness":[50,212],"(PU)":[51,213],"Ease":[54,124],"(PEOU)":[57],"from":[58,66,83],"TAM.":[59],"Social":[60,192],"Influence":[61,193],"(SI)":[62],"Facilitating":[64,128,195],"Condition":[65],"UTAUT.":[67],"One":[68],"new":[69],"variable":[70],"added":[71],"which":[75],"Trust":[78,133,202],"(PT).":[79],"Data":[80],"was":[81,214],"collected":[82],"382":[84],"personnel":[86],"via":[87],"stratified":[88],"random":[89],"sampling":[90],"across":[91],"Malaysia\u2019s":[92],"central,":[93],"northern,":[94],"southern":[96],"hubs.":[97],"study":[99,120],"focus":[100],"on":[101,197],"third":[102],"party":[103],"(3PL)":[105],"companies.":[106],"data":[108,156],"had":[109],"analysed":[110],"through":[111],"Partial":[112],"Least":[113],"Squares":[114],"Structural":[115],"Equation":[116],"Modelling":[117],"(PLS-SEM),":[118],"reveals":[121],"that":[122,155,241],"(PEOU),":[127],"Conditions":[129,196],"(FC),":[130],"(PT)":[134],"are":[135],"significant":[136],"direct":[137],"drivers":[138],"acceptance,":[140],"in":[141],"sector":[143],"where":[144],"monitor":[146],"driver":[147],"behaviour":[148],"real-time":[150],"positioning,":[151],"employees":[152],"must":[153],"trust":[154],"will":[157],"be":[158,217],"used":[159],"for":[160,175,185,222,246],"safety":[161],"rather":[162],"than":[163],"\"punitive":[164],"surveillance,":[165],"while":[166,210],"User":[167],"Attitude":[168],"(UA)":[169],"serves":[170],"as":[171,182,204],"critical":[173],"moderator":[174],"social":[176],"environmental":[178],"factors.":[179],"It":[180],"acted":[181],"catalyst":[184],"external":[186],"enablers,":[187],"strengthening":[188],"impact":[190],"actual":[198],"acceptance.":[199],"Notably,":[200],"emerged":[203],"single":[206],"largest":[207],"structural":[208],"driver,":[209],"found":[215],"non-significant":[219],"\"baseline\"":[220],"requirement":[221],"digitally":[224,229],"native":[225,230],"workforce.":[226],"For":[227],"workforce,":[231],"basic":[232],"functional":[233],"utility":[234],"\"hygiene":[237],"factor\"":[238],"assumed":[239],"baseline":[240],"provides":[242],"no":[243],"incremental":[244],"motivation":[245],"adoption.":[247],"Future":[248],"should":[250],"utilize":[251],"longitudinal":[252],"designs":[253],"qualitative":[255],"methods":[256],"explore":[258],"post-adoption":[260],"phases":[261],"long-term":[263],"sustainability":[264],"integration.":[267]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-09-10T00:00:00"}
