{"id":"https://openalex.org/W7211874331","doi":"https://doi.org/10.68159/b847480073","title":"The Hidden Managerial Costs of Digital Tool Proliferation: Workflow Duplication, Communication Noise, Employee Switching Costs, and Productivity Leakage","display_name":"The Hidden Managerial Costs of Digital Tool Proliferation: Workflow Duplication, Communication Noise, Employee Switching Costs, and Productivity Leakage","publication_year":2026,"publication_date":"2026-01-01","ids":{"openalex":"https://openalex.org/W7211874331","doi":"https://doi.org/10.68159/b847480073"},"language":"en","primary_location":{"id":"doi:10.68159/b847480073","doi":"https://doi.org/10.68159/b847480073","is_oa":true,"landing_page_url":"https://doi.org/10.68159/b847480073","pdf_url":"https://imbaspub.com/storage/pub-article-files/article-b847480073.pdf?ts=1788793278","source":{"id":"https://openalex.org/S7407064687","display_name":"Journal of Digital Business and Management Studies","issn_l":"3149-9597","issn":["3149-9597"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Digital Business and Management Studies","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://imbaspub.com/storage/pub-article-files/article-b847480073.pdf?ts=1788793278","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5139412746","display_name":"Luca Ferraro","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I177477856","display_name":"Politecnico di Torino","ror":"https://ror.org/00bgk9508","country_code":"IT","type":"education","lineage":["https://openalex.org/I177477856"]},{"id":"https://openalex.org/I9360294","display_name":"University of Bologna","ror":"https://ror.org/01111rn36","country_code":"IT","type":"education","lineage":["https://openalex.org/I9360294"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Luca Ferraro","raw_affiliation_strings":["Department of Digital Management and Business Innovation , Faculty of Economics , University of Bologna , Bologna , Italy","Department of Strategic Business Analytics , Faculty of Business , Polytechnic University of Turin , Turin , Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Digital Management and Business Innovation , Faculty of Economics , University of Bologna , Bologna , Italy","institution_ids":["https://openalex.org/I9360294"]},{"raw_affiliation_string":"Department of Strategic Business Analytics , Faculty of Business , Polytechnic University of Turin , Turin , Italy","institution_ids":["https://openalex.org/I177477856"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047470000","display_name":"Matteo Ricci","orcid":"https://orcid.org/0000-0002-7165-2407","observed_orcids":["https://orcid.org/0000-0002-7165-2407"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Matteo Ricci","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5128178049","display_name":"Giulia Moretti (1560388)","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Giulia Moretti","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5139412746"],"corresponding_institution_ids":["https://openalex.org/I177477856","https://openalex.org/I9360294"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"6","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9351000189781189,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9351000189781189,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13585","display_name":"Technostress in Professional Settings","score":0.018400000408291817,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.014299999922513962,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/communication-noise","display_name":"communication noise","score":0.9980000257492065},{"id":"https://openalex.org/keywords/digital-workplace","display_name":"digital workplace","score":0.3479999899864197},{"id":"https://openalex.org/keywords/information-overload","display_name":"information overload","score":0.3610000014305115}],"concepts":[{"id":"https://openalex.org/C2777042071","wikidata":"https://www.wikidata.org/wiki/Q6509304","display_name":"Leakage (economics)","level":2,"score":0.6671000123023987},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.6636000275611877},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.5544999837875366},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48080000281333923},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.40230000019073486},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3855000138282776},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3564999997615814},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.33809998631477356},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3149999976158142},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.2676999866962433}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.68159/b847480073","doi":"https://doi.org/10.68159/b847480073","is_oa":true,"landing_page_url":"https://doi.org/10.68159/b847480073","pdf_url":"https://imbaspub.com/storage/pub-article-files/article-b847480073.pdf?ts=1788793278","source":{"id":"https://openalex.org/S7407064687","display_name":"Journal of Digital Business and Management Studies","issn_l":"3149-9597","issn":["3149-9597"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Digital Business and Management Studies","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.68159/b847480073","doi":"https://doi.org/10.68159/b847480073","is_oa":true,"landing_page_url":"https://doi.org/10.68159/b847480073","pdf_url":"https://imbaspub.com/storage/pub-article-files/article-b847480073.pdf?ts=1788793278","source":{"id":"https://openalex.org/S7407064687","display_name":"Journal of Digital Business and Management Studies","issn_l":"3149-9597","issn":["3149-9597"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Digital Business and Management Studies","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7211874331.pdf","grobid_xml":"https://content.openalex.org/works/W7211874331.grobid-xml"},"referenced_works_count":25,"referenced_works":["https://openalex.org/W2591475566","https://openalex.org/W2769053988","https://openalex.org/W2769314241","https://openalex.org/W2888225450","https://openalex.org/W2894851064","https://openalex.org/W2912522890","https://openalex.org/W2920803257","https://openalex.org/W2922459507","https://openalex.org/W2954395554","https://openalex.org/W2990785045","https://openalex.org/W3044077429","https://openalex.org/W3095784239","https://openalex.org/W3153547983","https://openalex.org/W3185057154","https://openalex.org/W4200026998","https://openalex.org/W4207051066","https://openalex.org/W4281932510","https://openalex.org/W4285033687","https://openalex.org/W4286790280","https://openalex.org/W4292109514","https://openalex.org/W4313898235","https://openalex.org/W4367854255","https://openalex.org/W4386140688","https://openalex.org/W4403079409","https://openalex.org/W4405479793"],"related_works":["https://openalex.org/W4406788654","https://openalex.org/W7211885932","https://openalex.org/W7148393703","https://openalex.org/W2978888950","https://openalex.org/W3216758279","https://openalex.org/W7214916783","https://openalex.org/W3093870406","https://openalex.org/W1738656515","https://openalex.org/W7171525359","https://openalex.org/W7211886242"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2026-09-08T00:00:00"}
