{"id":"https://openalex.org/W7208821577","doi":"https://doi.org/10.5267/j.jpm.2026.7.009","title":"Risk analysis and value creation in tourism companies: The mediating effect of service quality","display_name":"Risk analysis and value creation in tourism companies: The mediating effect of service quality","publication_year":2026,"publication_date":"2026-01-01","ids":{"openalex":"https://openalex.org/W7208821577","doi":"https://doi.org/10.5267/j.jpm.2026.7.009"},"language":"en","primary_location":{"id":"doi:10.5267/j.jpm.2026.7.009","doi":"https://doi.org/10.5267/j.jpm.2026.7.009","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.jpm.2026.7.009","pdf_url":"https://doi.org/10.5267/j.jpm.2026.7.009","source":{"id":"https://openalex.org/S4210215899","display_name":"Journal of Project Management","issn_l":"2371-8366","issn":["2371-8366","2371-8374"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Project Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.5267/j.jpm.2026.7.009","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028246747","display_name":"Roberto L\u00edder Churampi-Cangalaya","orcid":"https://orcid.org/0000-0001-7095-9928","observed_orcids":["https://orcid.org/0000-0001-7095-9928"]},"institutions":[{"id":"https://openalex.org/I4387156236","display_name":"Universidad Nacional Aut\u00f3noma Altoandina de Tarma","ror":"https://ror.org/00gt23c81","country_code":"PE","type":"education","lineage":["https://openalex.org/I4387156236"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Roberto Lider Churampi-Cangalaya","raw_affiliation_strings":["Altoandina National Autonomous University of Tarma (UNAAT) , Peru"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Altoandina National Autonomous University of Tarma (UNAAT) , Peru","institution_ids":["https://openalex.org/I4387156236"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5138199874","display_name":"Moises Jesus Calle Caceres","orcid":"https://orcid.org/0000-0003-2077-3206","observed_orcids":["https://orcid.org/0000-0003-2077-3206"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mois\u00e9s Jes\u00fas Calle C\u00e1ceres","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031398881","display_name":"Jes\u00fas Ulloa Ninahuam\u00e1n","orcid":"https://orcid.org/0000-0002-0086-5974","observed_orcids":["https://orcid.org/0000-0002-0086-5974"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jes\u00fas Ulloa Ninahuaman","raw_affiliation_strings":["National University of Central Peru (UNCP) , Peru"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National University of Central Peru (UNCP) , Peru","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030797169","display_name":"Luis Antonio Visurraga Camargo","orcid":"https://orcid.org/0000-0002-0638-1575","observed_orcids":["https://orcid.org/0000-0002-0638-1575"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Luis Antonio Visurraga Camargo","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033461109","display_name":"Kimberly Johana C\u00e1rdenas Flores","orcid":"https://orcid.org/0009-0005-1850-528X","observed_orcids":["https://orcid.org/0009-0005-1850-528X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kimberly Johana C\u00e1rdenas Flores","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5115089134","display_name":"Fredy Orlando Soto Cardenas","orcid":"https://orcid.org/0000-0003-4372-2452","observed_orcids":["https://orcid.org/0000-0003-4372-2452"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Fredy Orlando Soto Cardenas","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5114446322","display_name":"Teddy Johnnie Salas Matos","orcid":"https://orcid.org/0000-0003-4159-6384","observed_orcids":["https://orcid.org/0000-0003-4159-6384"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Teddy Johnnie Salas Matos","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5062151191","display_name":"Rub\u00e9n Garc\u00eda Huaman\u00ed","orcid":"https://orcid.org/0000-0002-4475-9073","observed_orcids":["https://orcid.org/0000-0002-4475-9073"]},"institutions":[{"id":"https://openalex.org/I4387156236","display_name":"Universidad Nacional Aut\u00f3noma Altoandina de Tarma","ror":"https://ror.org/00gt23c81","country_code":"PE","type":"education","lineage":["https://openalex.org/I4387156236"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Ruben Garcia Huamani","raw_affiliation_strings":["Altoandina National Autonomous University of Tarma (UNAAT) , Peru"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Altoandina National Autonomous University of Tarma (UNAAT) , Peru","institution_ids":["https://openalex.org/I4387156236"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"11","issue":"4","first_page":"1143","last_page":"1152"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.510699987411499,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.510699987411499,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.17919999361038208,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.1703999936580658,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/risk-analysis","display_name":"risk analysis","score":0.9959999918937683},{"id":"https://openalex.org/keywords/value-creation","display_name":"value creation","score":0.8519999980926514},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.968999981880188},{"id":"https://openalex.org/keywords/tourism-enterprises","display_name":"tourism enterprises","score":0.8970000147819519},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.8690000176429749},{"id":"https://openalex.org/keywords/risk-management","display_name":"risk management","score":0.9459999799728394},{"id":"https://openalex.org/keywords/tourism-competitiveness","display_name":"tourism competitiveness","score":0.6610000133514404},{"id":"https://openalex.org/keywords/tarma","display_name":"Tarma","score":0.6039999723434448}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7429999709129333},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6446999907493591},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6266999840736389},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6225000023841858},{"id":"https://openalex.org/C105776082","wikidata":"https://www.wikidata.org/wiki/Q617473","display_name":"Likert scale","level":2,"score":0.5830000042915344},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5356000065803528},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4708000123500824},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4465000033378601},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4350000023841858},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.41749998927116394},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.39309999346733093},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.36309999227523804},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.35830000042915344},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.3424000144004822},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.3228999972343445},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.3156999945640564},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.3084000051021576},{"id":"https://openalex.org/C134560507","wikidata":"https://www.wikidata.org/wiki/Q753291","display_name":"Environmental economics","level":1,"score":0.29899999499320984},{"id":"https://openalex.org/C166052673","wikidata":"https://www.wikidata.org/wiki/Q83021","display_name":"Empirical evidence","level":2,"score":0.296099990606308},{"id":"https://openalex.org/C32896092","wikidata":"https://www.wikidata.org/wiki/Q189447","display_name":"Risk management","level":2,"score":0.2939000129699707},{"id":"https://openalex.org/C119002697","wikidata":"https://www.wikidata.org/wiki/Q3376999","display_name":"LISREL","level":3,"score":0.2761000096797943},{"id":"https://openalex.org/C95986675","wikidata":"https://www.wikidata.org/wiki/Q185168","display_name":"Quantitative analysis (chemistry)","level":2,"score":0.25839999318122864},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.25600001215934753}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.5267/j.jpm.2026.7.009","doi":"https://doi.org/10.5267/j.jpm.2026.7.009","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.jpm.2026.7.009","pdf_url":"https://doi.org/10.5267/j.jpm.2026.7.009","source":{"id":"https://openalex.org/S4210215899","display_name":"Journal of Project Management","issn_l":"2371-8366","issn":["2371-8366","2371-8374"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Project Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.5267/j.jpm.2026.7.009","doi":"https://doi.org/10.5267/j.jpm.2026.7.009","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.jpm.2026.7.009","pdf_url":"https://doi.org/10.5267/j.jpm.2026.7.009","source":{"id":"https://openalex.org/S4210215899","display_name":"Journal of Project Management","issn_l":"2371-8366","issn":["2371-8366","2371-8374"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Project Management","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.6452000141143799,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7208821577.pdf","grobid_xml":"https://content.openalex.org/works/W7208821577.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2277466442","https://openalex.org/W2017307388","https://openalex.org/W4381057757","https://openalex.org/W7163168593","https://openalex.org/W7221205675","https://openalex.org/W2083700608","https://openalex.org/W3093865250","https://openalex.org/W2318972960","https://openalex.org/W7197697050","https://openalex.org/W2980142199"],"abstract_inverted_index":{"The":[0,25,42,85,123,179],"research":[1],"aimed":[2],"to":[3],"determine":[4],"the":[5,19,52,95,184,210,222,226,233,242],"influence":[6],"of":[7,22,45,54,90,167,183,214,225,229],"risk":[8,128,199,236],"analysis":[9,129,237],"on":[10],"value":[11,132,154,192,239],"creation":[12,133,155,240],"in":[13,16,33,51,186,191,217,232],"tourism":[14,49,215,243],"companies":[15,50],"Tarma,":[17,55],"considering":[18],"mediating":[20,165,227],"role":[21,228],"service":[23,141,150,168,187,202,230],"quality.":[24],"study":[26],"employed":[27],"a":[28,37,58,66,70,163,205],"quantitative":[29],"approach,":[30],"was":[31,170],"explanatory":[32],"nature,":[34],"and":[35,73,92,103,109,115,117,140,189,201,212,238],"used":[36],"non-experimental,":[38],"cross-sectional,":[39],"correlational-causal":[40],"design.":[41],"population":[43],"consisted":[44],"140":[46],"formally":[47],"registered":[48],"province":[53],"selected":[56],"using":[57,65,75],"census":[59],"sampling":[60],"method.":[61],"Data":[62],"were":[63],"collected":[64],"structured":[67],"questionnaire":[68],"with":[69,79,98],"Likert":[71],"scale":[72],"analyzed":[74],"Structural":[76],"Equation":[77],"Modeling":[78],"Partial":[80],"Least":[81],"Squares":[82],"(PLS":[83],"-SEM).":[84],"results":[86],"demonstrated":[87],"adequate":[88],"levels":[89],"reliability":[91,112],"validity":[93],"for":[94,208],"measurement":[96],"model,":[97],"factor":[99],"loadings":[100],"between":[101,107,113,235],"0.79":[102],"0.86,":[104],"Cronbach's":[105],"alpha":[106],"0.87":[108],"0.91,":[110],"composite":[111],"0.90":[114],"0.93,":[116],"AVE":[118],"values":[119],"greater":[120],"than":[121],"0.65.":[122],"structural":[124],"model":[125,180],"confirmed":[126],"that":[127,197],"positively":[130],"influences":[131,153],"(\u03b2":[134,143,156],"=":[135,144,157,174],"0.35;":[136],"p":[137,146,159,176],"<":[138,147,160,177],"0.001)":[139],"quality":[142,151,169,188,203,231],"0.62;":[145],"0.001),":[148],"while":[149],"significantly":[152],"0.58;":[158],"0.001).":[161,178],"Furthermore,":[162],"partial":[164],"effect":[166],"verified":[171],"(indirect":[172],"\u03b2":[173],"0.36;":[175],"explained":[181],"38%":[182],"variability":[185],"62%":[190],"creation.":[193],"It":[194],"is":[195,204],"concluded":[196],"strengthening":[198],"management":[200],"fundamental":[206],"strategy":[207],"increasing":[209],"competitiveness":[211],"sustainability":[213],"businesses":[216],"Tarma.":[218],"These":[219],"findings":[220],"expand":[221],"empirical":[223],"evidence":[224],"relationship":[234],"within":[241],"sector.":[244]},"counts_by_year":[],"updated_date":"2026-11-13T13:42:25.865203","created_date":"2026-09-06T00:00:00"}