{"id":"https://openalex.org/W7204889075","doi":"https://doi.org/10.32509/cyberpr.v6i1.7036","title":"Strategi Komunikasi Krisis dalam Membangun Citra Institusi Polri Pasca Kerusuhan September 2025","display_name":"Strategi Komunikasi Krisis dalam Membangun Citra Institusi Polri Pasca Kerusuhan September 2025","publication_year":2026,"publication_date":"2026-06-23","ids":{"openalex":"https://openalex.org/W7204889075","doi":"https://doi.org/10.32509/cyberpr.v6i1.7036"},"language":"en","primary_location":{"id":"doi:10.32509/cyberpr.v6i1.7036","doi":"https://doi.org/10.32509/cyberpr.v6i1.7036","is_oa":true,"landing_page_url":"https://doi.org/10.32509/cyberpr.v6i1.7036","pdf_url":"https://journal.moestopo.ac.id/index.php/cyberpr/article/download/7036/2467","source":{"id":"https://openalex.org/S4387292582","display_name":"Jurnal Cyber PR","issn_l":"2798-0561","issn":["2798-0561"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132056","host_organization_name":"Universitas Prof Dr Moestopo","host_organization_lineage":["https://openalex.org/I4210132056"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Cyber PR","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal.moestopo.ac.id/index.php/cyberpr/article/download/7036/2467","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5123946301","display_name":"Nurman Surachman","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210157819","display_name":"Universitas Paramadina","ror":"https://ror.org/04g8bba17","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210157819"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Nurman Surachman","raw_affiliation_strings":["Universitas Paramadina"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Paramadina","institution_ids":["https://openalex.org/I4210157819"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112916859","display_name":"Edison Bonartua Hutapea","orcid":"https://orcid.org/0009-0001-4789-0325","observed_orcids":["https://orcid.org/0009-0001-4789-0325"]},"institutions":[{"id":"https://openalex.org/I4210157819","display_name":"Universitas Paramadina","ror":"https://ror.org/04g8bba17","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210157819"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Edison Bonartua Hutapea","raw_affiliation_strings":["Universitas Paramadina"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Paramadina","institution_ids":["https://openalex.org/I4210157819"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210157819"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"6","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10133","display_name":"News Media Framing and Political Communication","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crisis-communication","display_name":"crisis communication","score":0.9890000224113464},{"id":"https://openalex.org/keywords/institutional-image","display_name":"institutional image","score":0.7059999704360962},{"id":"https://openalex.org/keywords/indonesian-national-police","display_name":"Indonesian National Police","score":0.9459999799728394},{"id":"https://openalex.org/keywords/police-public-relations","display_name":"police-public relations","score":0.7080000042915344},{"id":"https://openalex.org/keywords/disinformation","display_name":"disinformation","score":0.6809999942779541},{"id":"https://openalex.org/keywords/hoaxes","display_name":"hoaxes","score":0.656000018119812},{"id":"https://openalex.org/keywords/social-media","display_name":"social media","score":0.6970000267028809},{"id":"https://openalex.org/keywords/public-trust","display_name":"public trust","score":0.8640000224113464},{"id":"https://openalex.org/keywords/situational-crisis-communication-theory","display_name":"Situational Crisis Communication Theory","score":0.9350000023841858},{"id":"https://openalex.org/keywords/image-repair-theory","display_name":"image repair theory","score":0.9129999876022339},{"id":"https://openalex.org/keywords/narrative-inconsistency","display_name":"narrative inconsistency","score":0.3499999940395355}],"concepts":[{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.6140000224113464},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5537999868392944},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5508999824523926},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.5271999835968018},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.501800000667572},{"id":"https://openalex.org/C2778358470","wikidata":"https://www.wikidata.org/wiki/Q7897387","display_name":"Unrest","level":3,"score":0.5015000104904175},{"id":"https://openalex.org/C17632256","wikidata":"https://www.wikidata.org/wiki/Q1076968","display_name":"Digital media","level":2,"score":0.4690999984741211},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.45739999413490295},{"id":"https://openalex.org/C2778738651","wikidata":"https://www.wikidata.org/wiki/Q16546687","display_name":"Novelty","level":2,"score":0.4440000057220459},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.44110000133514404},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.3919999897480011},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.3910999894142151},{"id":"https://openalex.org/C199033989","wikidata":"https://www.wikidata.org/wiki/Q1318295","display_name":"Narrative","level":2,"score":0.3871999979019165},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.3693999946117401},{"id":"https://openalex.org/C84389358","wikidata":"https://www.wikidata.org/wiki/Q1129466","display_name":"Discourse analysis","level":2,"score":0.35409998893737793},{"id":"https://openalex.org/C9114305","wikidata":"https://www.wikidata.org/wiki/Q1428317","display_name":"Situational ethics","level":2,"score":0.34599998593330383},{"id":"https://openalex.org/C2987285537","wikidata":"https://www.wikidata.org/wiki/Q1460420","display_name":"Crisis response","level":2,"score":0.32850000262260437},{"id":"https://openalex.org/C73484699","wikidata":"https://www.wikidata.org/wiki/Q161733","display_name":"Criminology","level":1,"score":0.3224000036716461},{"id":"https://openalex.org/C109986646","wikidata":"https://www.wikidata.org/wiki/Q546113","display_name":"Public policy","level":2,"score":0.3206000030040741},{"id":"https://openalex.org/C199776023","wikidata":"https://www.wikidata.org/wiki/Q202875","display_name":"Negotiation","level":2,"score":0.31929999589920044},{"id":"https://openalex.org/C14911803","wikidata":"https://www.wikidata.org/wiki/Q7532148","display_name":"Situation analysis","level":2,"score":0.30559998750686646},{"id":"https://openalex.org/C3018587665","wikidata":"https://www.wikidata.org/wiki/Q7268696","display_name":"Qualitative analysis","level":3,"score":0.29760000109672546},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.29249998927116394},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2881999909877777},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.2874999940395355},{"id":"https://openalex.org/C2780076394","wikidata":"https://www.wikidata.org/wiki/Q7621829","display_name":"Strategic communication","level":2,"score":0.27399998903274536},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2703999876976013},{"id":"https://openalex.org/C2994499861","wikidata":"https://www.wikidata.org/wiki/Q686984","display_name":"Social unrest","level":3,"score":0.26739999651908875},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.2621999979019165},{"id":"https://openalex.org/C35361118","wikidata":"https://www.wikidata.org/wiki/Q190084","display_name":"Hoax","level":3,"score":0.2574999928474426},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.2535000145435333}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.32509/cyberpr.v6i1.7036","doi":"https://doi.org/10.32509/cyberpr.v6i1.7036","is_oa":true,"landing_page_url":"https://doi.org/10.32509/cyberpr.v6i1.7036","pdf_url":"https://journal.moestopo.ac.id/index.php/cyberpr/article/download/7036/2467","source":{"id":"https://openalex.org/S4387292582","display_name":"Jurnal Cyber PR","issn_l":"2798-0561","issn":["2798-0561"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132056","host_organization_name":"Universitas Prof Dr Moestopo","host_organization_lineage":["https://openalex.org/I4210132056"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Cyber PR","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.32509/cyberpr.v6i1.7036","doi":"https://doi.org/10.32509/cyberpr.v6i1.7036","is_oa":true,"landing_page_url":"https://doi.org/10.32509/cyberpr.v6i1.7036","pdf_url":"https://journal.moestopo.ac.id/index.php/cyberpr/article/download/7036/2467","source":{"id":"https://openalex.org/S4387292582","display_name":"Jurnal Cyber PR","issn_l":"2798-0561","issn":["2798-0561"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132056","host_organization_name":"Universitas Prof Dr Moestopo","host_organization_lineage":["https://openalex.org/I4210132056"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Cyber PR","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.9595999717712402,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7204889075.pdf","grobid_xml":"https://content.openalex.org/works/W7204889075.grobid-xml"},"referenced_works_count":15,"referenced_works":["https://openalex.org/W4205499886","https://openalex.org/W4223626904","https://openalex.org/W4376867194","https://openalex.org/W4379157708","https://openalex.org/W4392413113","https://openalex.org/W4392831900","https://openalex.org/W4396591497","https://openalex.org/W4399513590","https://openalex.org/W4407809396","https://openalex.org/W4409458528","https://openalex.org/W4412184840","https://openalex.org/W4412867250","https://openalex.org/W4414014404","https://openalex.org/W4414107007","https://openalex.org/W4416590303"],"related_works":["https://openalex.org/W7219177894","https://openalex.org/W4411778666","https://openalex.org/W4410213490","https://openalex.org/W7167408484","https://openalex.org/W7221202107","https://openalex.org/W4410213154","https://openalex.org/W4390622198","https://openalex.org/W4405674948","https://openalex.org/W7204832846","https://openalex.org/W7214717585"],"abstract_inverted_index":{"This":[0,64,80,146,175],"study":[1,89,176],"aims":[2],"to":[3,74,136,169],"examine":[4],"crisis":[5,65],"communication":[6,103],"strategies":[7],"in":[8,38,70],"rebuilding":[9],"the":[10,14,20,23,48,144,181],"institutional":[11,166],"image":[12],"of":[13,34,42,50,183],"Indonesian":[15],"National":[16],"Police":[17],"(POLRI)":[18],"following":[19],"unrest":[21],"at":[22],"Mako":[24],"Brimob":[25],"Kwitang":[26],"detention":[27],"facility":[28],"during":[29],"August\u2013September":[30],"2025.":[31],"The":[32,111,123],"novelty":[33],"this":[35],"research":[36,81],"lies":[37],"its":[39],"integrative":[40],"analysis":[41,112],"managing":[43],"physical":[44],"crises":[45],"(unrest)":[46],"amid":[47],"escalation":[49],"structured":[51],"digital":[52,105,187],"disinformation,":[53],"which":[54],"demands":[55],"a":[56,67,83,87,132,137],"new":[57],"response":[58,134],"model":[59],"for":[60],"police":[61],"public":[62,71,98],"relations.":[63],"triggered":[66],"sharp":[68],"decline":[69],"trust":[72],"due":[73,135],"rapidly":[75],"growing":[76],"negative":[77],"sentiments":[78],"online.":[79],"employed":[82],"qualitative":[84],"approach":[85],"using":[86],"case":[88],"method.":[90],"Data":[91],"were":[92],"collected":[93],"through":[94],"in-depth":[95],"interviews":[96],"(POLRI":[97],"relations,":[99],"media":[100,108],"practitioners,":[101],"and":[102,107,119,162],"experts),":[104],"observations,":[106],"text":[109],"analysis.":[110],"applied":[113],"Situational":[114],"Crisis":[115],"Communication":[116],"Theory":[117],"(SCCT)":[118],"Image":[120],"Repair":[121],"Theory.":[122],"specific":[124],"findings":[125],"reveal":[126],"that":[127],"POLRI's":[128],"strategy":[129],"fell":[130],"into":[131],"defensive":[133],"critical":[138],"6-hour":[139],"information":[140],"gap":[141],"immediately":[142],"after":[143],"incident.":[145],"\"narrative":[147],"vacuum\"":[148],"was":[149],"instantly":[150],"dominated":[151],"by":[152,179],"hoaxes":[153],"on":[154],"social":[155],"media.":[156],"Although":[157],"POLRI":[158],"utilized":[159],"corrective":[160],"action":[161],"damage":[163],"reduction":[164],"strategies,":[165],"ego-silos":[167],"led":[168],"narrative":[170],"inconsistencies":[171],"among":[172],"key":[173],"actors.":[174],"contributes":[177],"theoretically":[178],"expanding":[180],"scope":[182],"SCCT":[184],"regarding":[185],"asymmetric":[186],"warfare.":[188]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-09-02T00:00:00"}
