{"id":"https://openalex.org/W7204693539","doi":"https://doi.org/10.70651/3083-6018/2026.7.02","title":"OPERATIONAL TRANSFORMATION OF AN AESTHETIC MEDICINE FACILITY AS A SOURCE OF SUSTAINABLE PERFORMANCE GROWTH: A CASE STUDY OF AN INTEGRATED MANAGEMENT SYSTEM","display_name":"OPERATIONAL TRANSFORMATION OF AN AESTHETIC MEDICINE FACILITY AS A SOURCE OF SUSTAINABLE PERFORMANCE GROWTH: A CASE STUDY OF AN INTEGRATED MANAGEMENT SYSTEM","publication_year":2026,"publication_date":"2026-06-12","ids":{"openalex":"https://openalex.org/W7204693539","doi":"https://doi.org/10.70651/3083-6018/2026.7.02"},"language":"en","primary_location":{"id":"doi:10.70651/3083-6018/2026.7.02","doi":"https://doi.org/10.70651/3083-6018/2026.7.02","is_oa":true,"landing_page_url":"https://doi.org/10.70651/3083-6018/2026.7.02","pdf_url":null,"source":{"id":"https://openalex.org/S5407049613","display_name":"Social Development Economic and Legal Issues","issn_l":"3083-6018","issn":["3083-6018"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405259015","host_organization_name":"NGO \"Eastern European Union of Scientists\"","host_organization_lineage":["https://openalex.org/I4405259015"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Social Development: Economic and Legal Issues","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W7204693539"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.70651/3083-6018/2026.7.02","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5146045196","display_name":"Marharyta Kuzmichova","orcid":"https://orcid.org/0009-0003-9639-5309","observed_orcids":["https://orcid.org/0009-0003-9639-5309"]},"institutions":[{"id":"https://openalex.org/I4210144440","display_name":"Zhytomyr Ivan Franko State University","ror":"https://ror.org/044ghaj56","country_code":"UA","type":"education","lineage":["https://openalex.org/I4210144440"]}],"countries":["UA"],"is_corresponding":true,"raw_author_name":"Marharyta Kuzmichova","raw_affiliation_strings":["Zhytomyr Ivan Franko State University"],"raw_orcid":"https://orcid.org/0009-0003-9639-5309","affiliations":[{"raw_affiliation_string":"Zhytomyr Ivan Franko State University","institution_ids":["https://openalex.org/I4210144440"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5146045196"],"corresponding_institution_ids":["https://openalex.org/I4210144440"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":"19-20","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.7002000212669373,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.7002000212669373,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.2045000046491623,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13886","display_name":"Operations Management Techniques","score":0.07620000094175339,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/operational-transformation","display_name":"operational transformation","score":0.8690000176429749},{"id":"https://openalex.org/keywords/integrated-management-system","display_name":"integrated management system","score":0.6520000100135803},{"id":"https://openalex.org/keywords/lean-manufacturing","display_name":"lean manufacturing","score":0.7289999723434448},{"id":"https://openalex.org/keywords/theory-of-constraints","display_name":"theory of constraints","score":0.9990000128746033},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.9959999918937683},{"id":"https://openalex.org/keywords/resource-based-view","display_name":"resource-based view","score":0.7730000019073486},{"id":"https://openalex.org/keywords/employee-accountability","display_name":"employee accountability","score":0.6349999904632568},{"id":"https://openalex.org/keywords/process-optimization","display_name":"process optimization","score":0.984000027179718},{"id":"https://openalex.org/keywords/data-driven-management","display_name":"data-driven management","score":0.9589999914169312},{"id":"https://openalex.org/keywords/sales-growth","display_name":"sales growth","score":0.8069999814033508},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.6740000247955322}],"concepts":[{"id":"https://openalex.org/C45237549","wikidata":"https://www.wikidata.org/wiki/Q1376796","display_name":"Restructuring","level":2,"score":0.807200014591217},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.6532999873161316},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.5450999736785889},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.47999998927116394},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.47510001063346863},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.46059998869895935},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4253999888896942},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.4205999970436096},{"id":"https://openalex.org/C117009084","wikidata":"https://www.wikidata.org/wiki/Q837060","display_name":"Facility management","level":2,"score":0.4036000072956085},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.3971000015735626},{"id":"https://openalex.org/C172497479","wikidata":"https://www.wikidata.org/wiki/Q302208","display_name":"Capital expenditure","level":2,"score":0.3887999951839447},{"id":"https://openalex.org/C2778964270","wikidata":"https://www.wikidata.org/wiki/Q7097774","display_name":"Operational efficiency","level":2,"score":0.3855000138282776},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.37130001187324524},{"id":"https://openalex.org/C83646750","wikidata":"https://www.wikidata.org/wiki/Q193893","display_name":"Capital (architecture)","level":2,"score":0.3637999892234802},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.34619998931884766},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.31369999051094055},{"id":"https://openalex.org/C134121241","wikidata":"https://www.wikidata.org/wiki/Q899301","display_name":"Yield (engineering)","level":2,"score":0.3043000102043152},{"id":"https://openalex.org/C2780707294","wikidata":"https://www.wikidata.org/wiki/Q27795853","display_name":"Effi","level":2,"score":0.3012999892234802},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2896000146865845},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.289000004529953},{"id":"https://openalex.org/C2988170871","wikidata":"https://www.wikidata.org/wiki/Q11000047","display_name":"Healthcare system","level":3,"score":0.28690001368522644},{"id":"https://openalex.org/C2780665704","wikidata":"https://www.wikidata.org/wiki/Q959298","display_name":"Intervention (counseling)","level":2,"score":0.2847999930381775},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.2816999852657318},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.28060001134872437},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.2687000036239624},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.26809999346733093},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2669999897480011},{"id":"https://openalex.org/C2989236134","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Patient care","level":2,"score":0.2632000148296356},{"id":"https://openalex.org/C3018838755","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Medical care","level":2,"score":0.25949999690055847},{"id":"https://openalex.org/C2993312423","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medical practice","level":2,"score":0.2540000081062317}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.70651/3083-6018/2026.7.02","doi":"https://doi.org/10.70651/3083-6018/2026.7.02","is_oa":true,"landing_page_url":"https://doi.org/10.70651/3083-6018/2026.7.02","pdf_url":null,"source":{"id":"https://openalex.org/S5407049613","display_name":"Social Development Economic and Legal Issues","issn_l":"3083-6018","issn":["3083-6018"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405259015","host_organization_name":"NGO \"Eastern European Union of Scientists\"","host_organization_lineage":["https://openalex.org/I4405259015"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Social Development: Economic and Legal Issues","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.70651/3083-6018/2026.7.02","doi":"https://doi.org/10.70651/3083-6018/2026.7.02","is_oa":true,"landing_page_url":"https://doi.org/10.70651/3083-6018/2026.7.02","pdf_url":null,"source":{"id":"https://openalex.org/S5407049613","display_name":"Social Development Economic and Legal Issues","issn_l":"3083-6018","issn":["3083-6018"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405259015","host_organization_name":"NGO \"Eastern European Union of Scientists\"","host_organization_lineage":["https://openalex.org/I4405259015"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Social Development: Economic and Legal Issues","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.504800021648407,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"},{"score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7201872192","https://openalex.org/W7117469105","https://openalex.org/W7216175414","https://openalex.org/W1982932962","https://openalex.org/W3168374427","https://openalex.org/W1872559736","https://openalex.org/W3092099636","https://openalex.org/W4241771437","https://openalex.org/W3049158172","https://openalex.org/W4254249230"],"abstract_inverted_index":{"Aesthetic":[0],"medicine":[1],"clinics":[2],"are":[3],"both":[4],"medical":[5],"facilities":[6],"and":[7,57,67,118,169],"commercial":[8],"enterprises;":[9],"however,":[10],"the":[11,33,88,99,137,146,157,164],"operational":[12,26,47],"mechanisms":[13],"underlying":[14],"their":[15],"performance":[16],"have":[17],"been":[18],"poorly":[19],"studied.":[20],"This":[21,132],"article":[22],"analyzes":[23],"a":[24,29,50,91,102,113,119,170],"24-month":[25],"transformation":[27],"at":[28],"single":[30],"facility":[31,94,148],"within":[32],"Arviv":[34],"Medical":[35],"Aesthetics":[36],"network":[37,93],"in":[38,64,105,116,122,136],"South":[39],"Florida.":[40],"The":[41,154],"goal":[42],"was":[43,134],"to":[44,84,90,110],"determine":[45],"whether":[46],"interventions":[48],"combining":[49],"restructuring":[51],"of":[52,76,151,166],"staff":[53,117],"accountability,":[54],"process":[55],"optimization,":[56],"data-driven":[58],"management":[59,78],"could":[60],"yield":[61],"reproducible":[62],"improvements":[63],"revenue,":[65],"efficiency,":[66],"patient":[68,123],"satisfaction":[69],"without":[70],"capital":[71],"investment.":[72],"A":[73],"retrospective":[74],"analysis":[75],"electronic":[77],"system":[79],"data":[80],"from":[81],"March":[82],"2024":[83],"February":[85],"2026,":[86],"comparing":[87],"practice":[89],"comparable":[92],"that":[95],"did":[96],"not":[97],"undergo":[98],"intervention,":[100],"showed":[101],"22.8%":[103],"increase":[104,121],"annual":[106],"revenue":[107,126],"(from":[108],"$1,656,894":[109],"$2,034,435)":[111],"with":[112],"40%":[114],"reduction":[115],"120%":[120],"volume,":[124],"while":[125,145],"per":[127],"employee":[128],"rose":[129],"by":[130],"104.7%.":[131],"result":[133],"sustained":[135],"second":[138],"year":[139],"despite":[140],"an":[141],"unfavorable":[142],"macroeconomic":[143],"environment,":[144],"control":[147],"lost":[149],"6%":[150],"its":[152],"revenue.":[153],"author":[155],"proposes":[156],"IOE-AP":[158],"framework,":[159],"which":[160],"integrates":[161],"lean":[162],"management,":[163],"theory":[165],"constraints,":[167],"SERVQUAL,":[168],"resource-based":[171],"approach":[172],"for":[173],"outpatient":[174],"aesthetic":[175],"practices.":[176]},"counts_by_year":[],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2026-08-31T00:00:00"}