{"id":"https://openalex.org/W7204532191","doi":"https://doi.org/10.4018/979-8-3373-7529-8.ch001","title":"Harnessing Digital Platforms and Artificial Intelligence for Quality Assurance and Monitoring: Higher Education Institutions - A Framework for Data-Driven Academic Excellence","display_name":"Harnessing Digital Platforms and Artificial Intelligence for Quality Assurance and Monitoring: Higher Education Institutions - A Framework for Data-Driven Academic Excellence","publication_year":2026,"publication_date":"2026-08-28","ids":{"openalex":"https://openalex.org/W7204532191","doi":"https://doi.org/10.4018/979-8-3373-7529-8.ch001"},"language":"ng","primary_location":{"id":"doi:10.4018/979-8-3373-7529-8.ch001","doi":"https://doi.org/10.4018/979-8-3373-7529-8.ch001","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3373-7529-8.ch001","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Harnessing Digital Platforms for Quality Assurance and Monitoring in Higher Education","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W7204523744","display_name":"Harnessing Digital Platforms for Quality Assurance and Monitoring in Higher Education"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004323571","display_name":"D. Deepak","orcid":"https://orcid.org/0009-0004-8493-1474","observed_orcids":["https://orcid.org/0009-0004-8493-1474"]},"institutions":[{"id":"https://openalex.org/I106826634","display_name":"Jain University","ror":"https://ror.org/01cnqpt53","country_code":"IN","type":"education","lineage":["https://openalex.org/I106826634"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"D. Deepak","raw_affiliation_strings":["Jain (Deemed to be) University, India"],"raw_orcid":"https://orcid.org/0009-0004-8493-1474","affiliations":[{"raw_affiliation_string":"Jain (Deemed to be) University, India","institution_ids":["https://openalex.org/I106826634"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087949592","display_name":"H. Purushotham","orcid":"https://orcid.org/0000-0002-2035-2965","observed_orcids":["https://orcid.org/0000-0002-2035-2965"]},"institutions":[{"id":"https://openalex.org/I106826634","display_name":"Jain University","ror":"https://ror.org/01cnqpt53","country_code":"IN","type":"education","lineage":["https://openalex.org/I106826634"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"H. C. Purushotham","raw_affiliation_strings":["School of Commerce, Jain (Deemed to be) University, India"],"raw_orcid":"https://orcid.org/0000-0002-2035-2965","affiliations":[{"raw_affiliation_string":"School of Commerce, Jain (Deemed to be) University, India","institution_ids":["https://openalex.org/I106826634"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5134548254","display_name":"Naveen Kumar M. S.","orcid":"https://orcid.org/0000-0002-8044-8643","observed_orcids":["https://orcid.org/0000-0002-8044-8643"]},"institutions":[{"id":"https://openalex.org/I106826634","display_name":"Jain University","ror":"https://ror.org/01cnqpt53","country_code":"IN","type":"education","lineage":["https://openalex.org/I106826634"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Naveen Kumar M. S.","raw_affiliation_strings":["School of Commerce, Jain (Deemed to be) University, India"],"raw_orcid":"https://orcid.org/0000-0002-8044-8643","affiliations":[{"raw_affiliation_string":"School of Commerce, Jain (Deemed to be) University, India","institution_ids":["https://openalex.org/I106826634"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5148501919","display_name":"G. B. Ragini","orcid":"https://orcid.org/0009-0006-4057-9127","observed_orcids":["https://orcid.org/0009-0006-4057-9127"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"G. B. Ragini","raw_affiliation_strings":["ASC Degree College, India"],"raw_orcid":"https://orcid.org/0009-0006-4057-9127","affiliations":[{"raw_affiliation_string":"ASC Degree College, India","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5121827039","display_name":"A. V. Pramod","orcid":"https://orcid.org/0000-0002-3812-4477","observed_orcids":["https://orcid.org/0000-0002-3812-4477"]},"institutions":[{"id":"https://openalex.org/I4405259024","display_name":"Seshadripuram Institute of Management Studies","ror":"https://ror.org/01jt9jx45","country_code":"IN","type":"education","lineage":["https://openalex.org/I4405259024"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"A. V. Pramod","raw_affiliation_strings":["Seshadripuram Institute of Commerce and Management, India"],"raw_orcid":"https://orcid.org/0000-0002-3812-4477","affiliations":[{"raw_affiliation_string":"Seshadripuram Institute of Commerce and Management, India","institution_ids":["https://openalex.org/I4405259024"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5140566091","display_name":"Y. Sharath Kumar","orcid":"https://orcid.org/0000-0002-2878-0219","observed_orcids":["https://orcid.org/0000-0002-2878-0219"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Y. Sharath Kumar","raw_affiliation_strings":["St. Francis College, India"],"raw_orcid":"https://orcid.org/0000-0002-2878-0219","affiliations":[{"raw_affiliation_string":"St. Francis College, India","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5140993529","display_name":"C. N. Lakshmi","orcid":"https://orcid.org/0009-0003-7885-3919","observed_orcids":["https://orcid.org/0009-0003-7885-3919"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"C. N. Lakshmi","raw_affiliation_strings":["St. Francis College, India"],"raw_orcid":"https://orcid.org/0009-0003-7885-3919","affiliations":[{"raw_affiliation_string":"St. Francis College, India","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5148561471","display_name":"D. Nithish","orcid":"https://orcid.org/0009-0005-8675-7163","observed_orcids":["https://orcid.org/0009-0005-8675-7163"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"D. Nithish","raw_affiliation_strings":["Harsha Institute of Technology, India"],"raw_orcid":"https://orcid.org/0009-0005-8675-7163","affiliations":[{"raw_affiliation_string":"Harsha Institute of Technology, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"28"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12408","display_name":"Digital Transformation of Higher Education","score":0.6942999958992004,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12408","display_name":"Digital Transformation of Higher Education","score":0.6942999958992004,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14414","display_name":"Artificial Intelligence in Education","score":0.1177000030875206,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14103","display_name":"Educational Management and Quality","score":0.07980000227689743,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-assurance-in-higher-education","display_name":"higher education quality assurance","score":0.9549999833106995},{"id":"https://openalex.org/keywords/online-platforms","display_name":"digital platforms","score":0.7170000076293945},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"artificial intelligence","score":0.9470000267028809},{"id":"https://openalex.org/keywords/digitalization-of-higher-education","display_name":"digitalization of higher education","score":0.8560000061988831},{"id":"https://openalex.org/keywords/predictive-analytics","display_name":"predictive analytics","score":0.8429999947547913},{"id":"https://openalex.org/keywords/machine-learning","display_name":"machine learning","score":0.8429999947547913},{"id":"https://openalex.org/keywords/real-time-monitoring","display_name":"real-time monitoring","score":0.9580000042915344},{"id":"https://openalex.org/keywords/quality-assurance-framework","display_name":"quality assurance framework","score":0.527999997138977}],"concepts":[{"id":"https://openalex.org/C106436119","wikidata":"https://www.wikidata.org/wiki/Q836575","display_name":"Quality assurance","level":3,"score":0.6370999813079834},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5770999789237976},{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.4447000026702881},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.43130001425743103},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.40450000762939453},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.399399995803833},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.38679999113082886},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.37790000438690186},{"id":"https://openalex.org/C2778136018","wikidata":"https://www.wikidata.org/wiki/Q10350689","display_name":"Predictive power","level":2,"score":0.33009999990463257},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3221000134944916},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3057999908924103},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.29750001430511475},{"id":"https://openalex.org/C133199616","wikidata":"https://www.wikidata.org/wiki/Q25386885","display_name":"Empirical modelling","level":2,"score":0.29510000348091125},{"id":"https://openalex.org/C83546350","wikidata":"https://www.wikidata.org/wiki/Q1139051","display_name":"Regression","level":2,"score":0.27549999952316284},{"id":"https://openalex.org/C24756922","wikidata":"https://www.wikidata.org/wiki/Q1757694","display_name":"Data quality","level":3,"score":0.2703999876976013},{"id":"https://openalex.org/C67186912","wikidata":"https://www.wikidata.org/wiki/Q367664","display_name":"Data modeling","level":2,"score":0.2703999876976013},{"id":"https://openalex.org/C50644808","wikidata":"https://www.wikidata.org/wiki/Q192776","display_name":"Artificial neural network","level":2,"score":0.26989999413490295},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.2621999979019165},{"id":"https://openalex.org/C2780468074","wikidata":"https://www.wikidata.org/wiki/Q16628824","display_name":"Digital learning","level":2,"score":0.26190000772476196},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.2612999975681305},{"id":"https://openalex.org/C157170001","wikidata":"https://www.wikidata.org/wiki/Q4781507","display_name":"Applications of artificial intelligence","level":2,"score":0.260699987411499},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.2599000036716461}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/979-8-3373-7529-8.ch001","doi":"https://doi.org/10.4018/979-8-3373-7529-8.ch001","is_oa":false,"landing_page_url":"https://doi.org/10.4018/979-8-3373-7529-8.ch001","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Harnessing Digital Platforms for Quality Assurance and Monitoring in Higher Education","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality education","id":"https://metadata.un.org/sdg/4","score":0.8278999924659729}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W1553139962","https://openalex.org/W1967628813","https://openalex.org/W2008386850","https://openalex.org/W2041678018","https://openalex.org/W2051373568","https://openalex.org/W2071097428","https://openalex.org/W2088771188","https://openalex.org/W2100379340","https://openalex.org/W2160411078","https://openalex.org/W2904980464","https://openalex.org/W2917871576","https://openalex.org/W2940083817","https://openalex.org/W2981863007","https://openalex.org/W4210989164","https://openalex.org/W4233031368","https://openalex.org/W4308993800","https://openalex.org/W4382814106","https://openalex.org/W4391130967"],"related_works":["https://openalex.org/W7204591097","https://openalex.org/W7204539188","https://openalex.org/W7166837649","https://openalex.org/W7204580459","https://openalex.org/W4414882075","https://openalex.org/W7220446361","https://openalex.org/W7202340266","https://openalex.org/W4413378934","https://openalex.org/W4409573392","https://openalex.org/W7204593015"],"abstract_inverted_index":{"Digital":[0],"transformation:":[1],"a":[2,21,91,121],"paradigmatic":[3],"shift":[4],"toward":[5],"data-driven":[6],"and":[7,31,38,49,57,85,109,111],"AI-supported":[8],"academic":[9,96],"excellence":[10],"in":[11,40,124],"higher":[12],"education":[13],"quality":[14,36],"assurance.":[15],"In":[16],"this":[17],"chapter,":[18],"we":[19,62],"offer":[20],"holistic":[22],"framework":[23,47,75],"for":[24,68,94,120],"leveraging":[25],"the":[26,64,131],"power":[27],"of":[28,128],"digital":[29,71,106],"platforms":[30],"AI":[32],"technologies":[33],"to":[34,89],"enhance":[35],"assurance":[37],"monitoring":[39,87,117],"HEIs.":[41],"Combining":[42],"systematic":[43],"literature":[44],"review,":[45],"theoretical":[46],"development,":[48],"empirical":[50],"analysis":[51,113],"through":[52],"correlation":[53],"analysis,":[54],"regression":[55,112],"modeling,":[56],"structural":[58],"equation":[59],"modeling":[60],"(SEM),":[61],"define":[63],"essential":[65],"building":[66],"blocks":[67],"implementing":[69],"appropriate":[70],"QA":[72],"systems.":[73],"This":[74],"integrates":[76],"various":[77],"data":[78,99],"points,":[79],"predictive":[80],"analytics,":[81],"machine":[82],"learning":[83],"algorithms,":[84],"real-time":[86],"capabilities":[88],"deliver":[90],"comprehensive":[92],"solution":[93],"managing":[95],"quality.":[97],"Concrete":[98],"points":[100],"include":[101],"strong,":[102],"positive":[103],"correlations":[104],"between":[105],"platform":[107],"use":[108],"quality,":[110],"shows":[114],"that":[115],"AI-enhanced":[116],"systems":[118],"account":[119],"23.7%":[122],"improvement":[123],"these":[125],"indicators.":[126],"Results":[127],"SEM":[129],"confirmed":[130],"proposed":[132],"framework,":[133],"with":[134],"good":[135],"fit":[136],"indices.":[137]},"counts_by_year":[],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2026-08-29T00:00:00"}
