{"id":"https://openalex.org/W7204392731","doi":null,"title":"Exploring the role of Artificial Intelligence in engaging with patients: a literature review on AI applications in the healthcare sector","display_name":"Exploring the role of Artificial Intelligence in engaging with patients: a literature review on AI applications in the healthcare sector","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W7204392731"},"language":"en","primary_location":{"id":"pmh:oai:arpi.unipi.it:11568/1367527","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/11568/1367527","pdf_url":null,"source":{"id":"https://openalex.org/S4377196265","display_name":"CINECA IRIS Institutial research information system (University of Pisa)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I108290504","host_organization_name":"University of Pisa","host_organization_lineage":["https://openalex.org/I108290504"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092910628","display_name":"Riccardo POLLIFRONI","orcid":"https://orcid.org/0009-0003-8087-003X","observed_orcids":["https://orcid.org/0009-0003-8087-003X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Pollifroni, Riccardo","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005379381","display_name":"Raffaele Donvito","orcid":"https://orcid.org/0000-0002-5135-2538","observed_orcids":["https://orcid.org/0000-0002-5135-2538"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Donvito, Raffaele","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001535746","display_name":"Gaetano Aiello","orcid":"https://orcid.org/0000-0003-2871-0613","observed_orcids":["https://orcid.org/0000-0003-2871-0613"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Aiello, Gaetano","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102782076","display_name":"Olga Nechaeva","orcid":"https://orcid.org/0000-0002-0231-915X","observed_orcids":["https://orcid.org/0000-0002-0231-915X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nechaeva, Olga","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5007093783","display_name":"Maria Grazia Cardinali","orcid":"https://orcid.org/0000-0003-0773-9054","observed_orcids":["https://orcid.org/0000-0003-0773-9054"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Cardinali, Maria Grazia","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14512","display_name":"Technology and Human Factors in Education and Health","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/artificial-intelligence-in-healthcare","display_name":"artificial intelligence in healthcare","score":0.996999979019165},{"id":"https://openalex.org/keywords/patient-engagement","display_name":"patient engagement","score":0.9990000128746033},{"id":"https://openalex.org/keywords/patient-centered-care","display_name":"patient-centered care","score":0.9359999895095825},{"id":"https://openalex.org/keywords/patient-experience","display_name":"patient experience","score":0.9459999799728394},{"id":"https://openalex.org/keywords/patient-empowerment","display_name":"patient empowerment","score":0.8320000171661377},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.8970000147819519},{"id":"https://openalex.org/keywords/participatory-approach","display_name":"participatory approach","score":0.7250000238418579},{"id":"https://openalex.org/keywords/clinical-decision-support","display_name":"clinical decision support","score":0.8320000171661377},{"id":"https://openalex.org/keywords/patient-involvement-in-care","display_name":"patient involvement in care","score":0.5529999732971191}],"concepts":[{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.6362000107765198},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.5273000001907349},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5202000141143799},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.5091000199317932},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5020999908447266},{"id":"https://openalex.org/C20555606","wikidata":"https://www.wikidata.org/wiki/Q868575","display_name":"Empowerment","level":2,"score":0.41100001335144043},{"id":"https://openalex.org/C157170001","wikidata":"https://www.wikidata.org/wiki/Q4781507","display_name":"Applications of artificial intelligence","level":2,"score":0.387800008058548},{"id":"https://openalex.org/C3018457447","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Healthcare delivery","level":3,"score":0.38370001316070557},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3628000020980835},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3483999967575073},{"id":"https://openalex.org/C25343380","wikidata":"https://www.wikidata.org/wiki/Q277521","display_name":"Relation (database)","level":2,"score":0.34119999408721924},{"id":"https://openalex.org/C203663800","wikidata":"https://www.wikidata.org/wiki/Q848979","display_name":"Citizen journalism","level":2,"score":0.33090001344680786},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.32989999651908875},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.3133000135421753},{"id":"https://openalex.org/C2988170871","wikidata":"https://www.wikidata.org/wiki/Q11000047","display_name":"Healthcare system","level":3,"score":0.31200000643730164},{"id":"https://openalex.org/C189708586","wikidata":"https://www.wikidata.org/wiki/Q1504425","display_name":"Systematic review","level":3,"score":0.30979999899864197},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.30079999566078186},{"id":"https://openalex.org/C145642194","wikidata":"https://www.wikidata.org/wiki/Q870895","display_name":"Health informatics","level":3,"score":0.29739999771118164},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.29350000619888306},{"id":"https://openalex.org/C61904560","wikidata":"https://www.wikidata.org/wiki/Q1148359","display_name":"Grey literature","level":3,"score":0.28610000014305115},{"id":"https://openalex.org/C2777896191","wikidata":"https://www.wikidata.org/wiki/Q22907655","display_name":"Patient experience","level":3,"score":0.2784999907016754},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.2775000035762787},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.26440000534057617},{"id":"https://openalex.org/C21333345","wikidata":"https://www.wikidata.org/wiki/Q1519843","display_name":"Health technology","level":3,"score":0.2624000012874603},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.2515000104904175}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:arpi.unipi.it:11568/1367527","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/11568/1367527","pdf_url":null,"source":{"id":"https://openalex.org/S4377196265","display_name":"CINECA IRIS Institutial research information system (University of Pisa)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I108290504","host_organization_name":"University of Pisa","host_organization_lineage":["https://openalex.org/I108290504"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.9537000060081482,"id":"https://metadata.un.org/sdg/3"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4396876289","https://openalex.org/W7167072363","https://openalex.org/W4404454999","https://openalex.org/W4415480852","https://openalex.org/W4409144878","https://openalex.org/W4402824029","https://openalex.org/W4396894790","https://openalex.org/W4416542561","https://openalex.org/W4394829086","https://openalex.org/W4415365897"],"abstract_inverted_index":{"Artificial":[0],"intelligence":[1],"(AI)":[2],"is":[3,65,75,113],"making":[4],"a":[5,78,130,168,223],"deep":[6],"change":[7],"in":[8,43,85,115,118,149,181,186,200],"the":[9,24,34,62,86,91,125,128,137,146,172,182,193,201,205,214],"healthcare":[10,27,39,87,206],"sector,":[11,88],"providing":[12],"new":[13],"opportunities":[14],"to":[15,76,89,109,120,174,225],"improve":[16],"efficiency,":[17],"diagnosis":[18],"and":[19,48,59,95,105,139,154,178,229],"personalisation":[20],"of":[21,26,36,45,50,71,127,133,142,151,156,184,195,203,216],"treatment.":[22],"In":[23,163],"field":[25],"management,":[28],"several":[29],"studies":[30,134],"have":[31],"focused":[32],"on":[33,56,82,124,136,171,192],"adoption":[35,215],"AI":[37,83,112,185,217],"by":[38,213],"professionals,":[40],"highlighting":[41],"benefits":[42],"terms":[44,150],"decision":[46],"support":[47],"optimisation":[49],"clinical":[51,138],"processes.":[52],"However,":[53],"its":[54],"impact":[55],"patient":[57,63,121,199,227],"experience":[58,209],"involvement":[60,230],"throughout":[61],"journey":[64],"still":[66,159],"poorly":[67],"explored.":[68,162],"The":[69],"aim":[70],"this":[72,100,165,220],"ongoing":[73],"research":[74,189],"offer":[77],"comprehensive":[79],"literature":[80],"review":[81],"adoptions":[84],"identify":[90],"main":[92],"patient-centred":[93,179],"applications":[94],"highlight":[96],"existing":[97],"gaps.":[98],"Methodologically,":[99],"study":[101,166,183,194],"combines":[102],"bibliometric":[103],"analysis":[104,108],"thematic":[106],"content":[107],"explore":[110],"how":[111],"applied":[114],"healthcare,":[116],"particularly":[117],"relation":[119],"engagement.":[122],"Based":[123],"findings":[126],"analysis,":[129],"strong":[131],"prevalence":[132],"focusing":[135],"organisational":[140],"point":[141],"view":[143],"emerges,":[144],"while":[145],"patient-side":[147],"implications":[148],"engagement,":[152],"empowerment":[153],"acceptance":[155],"technologies":[157],"are":[158],"not":[160],"much":[161],"conclusion,":[164],"proposes":[167],"critical":[169],"discussion":[170],"need":[173],"integrate":[175],"more":[176],"participatory":[177],"approaches":[180],"healthcare.":[187],"Future":[188],"should":[190,221],"focus":[191],"solutions":[196],"that":[197],"involve":[198],"process":[202],"co-creating":[204],"services.":[207],"Patient":[208],"must":[210],"be":[211,222],"enriched":[212],"solution,":[218],"as":[219],"driver":[224],"increase":[226],"engagement":[228]},"counts_by_year":[],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2026-08-27T00:00:00"}