{"id":"https://openalex.org/W7204272878","doi":"https://doi.org/10.37284/eajbe.9.3.5641","title":"Telemedicine and Performance of Private Hospitals in Eldoret City","display_name":"Telemedicine and Performance of Private Hospitals in Eldoret City","publication_year":2026,"publication_date":"2026-08-26","ids":{"openalex":"https://openalex.org/W7204272878","doi":"https://doi.org/10.37284/eajbe.9.3.5641"},"language":"en","primary_location":{"id":"doi:10.37284/eajbe.9.3.5641","doi":"https://doi.org/10.37284/eajbe.9.3.5641","is_oa":true,"landing_page_url":"https://doi.org/10.37284/eajbe.9.3.5641","pdf_url":"https://journals.eanso.org/index.php/eajbe/article/download/5641/5987","source":{"id":"https://openalex.org/S4210237559","display_name":"East African Journal of Business and Economics","issn_l":"2707-4250","issn":["2707-4250","2707-4269"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"East African Journal of Business and Economics","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journals.eanso.org/index.php/eajbe/article/download/5641/5987","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5148330828","display_name":"Lilian Chepkemei","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I82889322","display_name":"Catholic University of Eastern Africa","ror":"https://ror.org/02jm1re07","country_code":"KE","type":"education","lineage":["https://openalex.org/I82889322"]}],"countries":["KE"],"is_corresponding":false,"raw_author_name":"Lilian Chepkemei","raw_affiliation_strings":["Catholic University of Eastern Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Catholic University of Eastern Africa","institution_ids":["https://openalex.org/I82889322"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060369123","display_name":"Nehemiah Kosgei Chenuos","orcid":"https://orcid.org/0000-0002-6898-2085","observed_orcids":["https://orcid.org/0000-0002-6898-2085"]},"institutions":[{"id":"https://openalex.org/I82889322","display_name":"Catholic University of Eastern Africa","ror":"https://ror.org/02jm1re07","country_code":"KE","type":"education","lineage":["https://openalex.org/I82889322"]}],"countries":["KE"],"is_corresponding":false,"raw_author_name":"Kosgei Nehemiah","raw_affiliation_strings":["Catholic University of Eastern Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Catholic University of Eastern Africa","institution_ids":["https://openalex.org/I82889322"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5011906459","display_name":"Gilbert Bor","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I82889322","display_name":"Catholic University of Eastern Africa","ror":"https://ror.org/02jm1re07","country_code":"KE","type":"education","lineage":["https://openalex.org/I82889322"]}],"countries":["KE"],"is_corresponding":false,"raw_author_name":"Gilbert Arap Bor","raw_affiliation_strings":["Catholic University of Eastern Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Catholic University of Eastern Africa","institution_ids":["https://openalex.org/I82889322"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I82889322"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"9","issue":"3","first_page":"696","last_page":"710"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14186","display_name":"Healthcare Systems and Practices","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/telemedicine","display_name":"telemedicine","score":0.9919999837875366},{"id":"https://openalex.org/keywords/private-hospitals","display_name":"private hospitals","score":0.9760000109672546},{"id":"https://openalex.org/keywords/hospital-performance","display_name":"hospital performance","score":0.9990000128746033},{"id":"https://openalex.org/keywords/health-care-access","display_name":"health care access","score":0.8450000286102295},{"id":"https://openalex.org/keywords/patient-provider-communication","display_name":"patient-provider communication","score":0.9509999752044678},{"id":"https://openalex.org/keywords/operational-efficiency","display_name":"operational efficiency","score":0.9700000286102295},{"id":"https://openalex.org/keywords/digital-health-infrastructure","display_name":"digital health infrastructure","score":0.6610000133514404}],"concepts":[{"id":"https://openalex.org/C2779891985","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telemedicine","level":3,"score":0.885200023651123},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5896000266075134},{"id":"https://openalex.org/C3020110884","wikidata":"https://www.wikidata.org/wiki/Q695416","display_name":"Outpatient clinic","level":2,"score":0.4984000027179718},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.47440001368522644},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.4611000120639801},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.44999998807907104},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.44279998540878296},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4196000099182129},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4169999957084656},{"id":"https://openalex.org/C121426985","wikidata":"https://www.wikidata.org/wiki/Q591763","display_name":"Private sector","level":2,"score":0.3986000120639801},{"id":"https://openalex.org/C49898467","wikidata":"https://www.wikidata.org/wiki/Q1517706","display_name":"Stratified sampling","level":2,"score":0.38940000534057617},{"id":"https://openalex.org/C142546437","wikidata":"https://www.wikidata.org/wiki/Q2661195","display_name":"Descriptive research","level":2,"score":0.3781000077724457},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.375900000333786},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.3400999903678894},{"id":"https://openalex.org/C2992394448","wikidata":"https://www.wikidata.org/wiki/Q7246234","display_name":"Private practice","level":2,"score":0.3319000005722046},{"id":"https://openalex.org/C124306116","wikidata":"https://www.wikidata.org/wiki/Q2512965","display_name":"Ambulatory care","level":3,"score":0.32109999656677246},{"id":"https://openalex.org/C188198153","wikidata":"https://www.wikidata.org/wiki/Q1613840","display_name":"Limiting","level":2,"score":0.31369999051094055},{"id":"https://openalex.org/C2780519836","wikidata":"https://www.wikidata.org/wiki/Q3546507","display_name":"Telecare","level":4,"score":0.3100000023841858},{"id":"https://openalex.org/C3017595490","wikidata":"https://www.wikidata.org/wiki/Q17006263","display_name":"University hospital","level":2,"score":0.2815999984741211},{"id":"https://openalex.org/C2779703844","wikidata":"https://www.wikidata.org/wiki/Q760125","display_name":"Reimbursement","level":3,"score":0.2809999883174896},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.25679999589920044},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.2549000084400177}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.37284/eajbe.9.3.5641","doi":"https://doi.org/10.37284/eajbe.9.3.5641","is_oa":true,"landing_page_url":"https://doi.org/10.37284/eajbe.9.3.5641","pdf_url":"https://journals.eanso.org/index.php/eajbe/article/download/5641/5987","source":{"id":"https://openalex.org/S4210237559","display_name":"East African Journal of Business and Economics","issn_l":"2707-4250","issn":["2707-4250","2707-4269"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"East African Journal of Business and Economics","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.37284/eajbe.9.3.5641","doi":"https://doi.org/10.37284/eajbe.9.3.5641","is_oa":true,"landing_page_url":"https://doi.org/10.37284/eajbe.9.3.5641","pdf_url":"https://journals.eanso.org/index.php/eajbe/article/download/5641/5987","source":{"id":"https://openalex.org/S4210237559","display_name":"East African Journal of Business and Economics","issn_l":"2707-4250","issn":["2707-4250","2707-4269"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"East African Journal of Business and Economics","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","score":0.9391000270843506,"display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7204272878.pdf","grobid_xml":"https://content.openalex.org/works/W7204272878.grobid-xml"},"referenced_works_count":3,"referenced_works":["https://openalex.org/W2947774375","https://openalex.org/W4390512209","https://openalex.org/W6908913718"],"related_works":["https://openalex.org/W7217476456","https://openalex.org/W7220544798","https://openalex.org/W4317603220","https://openalex.org/W7215629892","https://openalex.org/W4406047894","https://openalex.org/W7127354625","https://openalex.org/W4312411656","https://openalex.org/W7171445969","https://openalex.org/W4410974892","https://openalex.org/W7009278101"],"abstract_inverted_index":{"Telemedicine":[0],"has":[1],"emerged":[2],"as":[3,94,100,102],"an":[4,75],"important":[5],"digital":[6,283],"healthcare":[7,14,106,218,225],"innovation":[8],"with":[9,171],"the":[10,24,37,46,109,211,232,240],"potential":[11,41,250],"to":[12,145,210,285],"improve":[13,286],"accessibility,":[15,219],"patient-provider":[16],"communication,":[17],"operational":[18,229,289],"efficiency,":[19],"and":[20,34,52,73,98,121,134,148,151,156,195,224,227,239,279,288],"organisational":[21],"performance.":[22],"But":[23,231],"utilisation":[25,165,178,234],"of":[26,39,48,54,117,177,213,235,244],"telemedicine":[27,49,164,194,207,236,267],"services":[28,107],"remains":[29,251],"uneven":[30,233],"among":[31,166],"private":[32,55,91,130,167,214,254,264],"hospitals":[33,56,92,131,168,215,238,255,265],"patients,":[35],"limiting":[36],"realisation":[38],"its":[40,249],"benefits.":[42],"This":[43],"paper":[44,65],"explores":[45],"effect":[47],"strategy":[50],"use":[51],"performance":[53,197,212],"in":[57,86,108,112,256,281],"Eldoret":[58,113,257],"City,":[59],"Uasin":[60],"Gishu":[61],"County,":[62],"Kenya.":[63],"The":[64,79],"was":[66,125,169,183,187],"guided":[67],"by":[68,216,253],"a":[69,188],"positivist":[70],"research":[71,77],"philosophy":[72],"employed":[74],"explanatory":[76],"design.":[78],"target":[80],"population":[81],"comprised":[82],"1,973":[83],"employees":[84,120,147,173],"working":[85],"25":[87],"Social":[88],"Health":[89],"Authority-accredited":[90],"classified":[93],"Level":[95],"IV,":[96],"V,":[97],"VI,":[99],"well":[101],"outpatient":[103,123,149,180],"customers":[104,150],"using":[105,132,141,153],"selected":[110,129],"facilities":[111],"City.":[114,258],"A":[115],"sample":[116],"333":[118],"hospital":[119,146,172,196],"384":[122],"respondents":[124],"drawn":[126],"from":[127],"eight":[128],"stratified":[133],"proportionate":[135],"sampling":[136],"procedures.":[137],"Data":[138],"were":[139],"collected":[140],"structured":[142],"questionnaires":[143],"administered":[144],"analysed":[152],"descriptive":[154],"statistics":[155],"Pearson\u2019s":[157],"Product-Moment":[158],"Correlation":[159],"analysis.":[160],"Results":[161],"indicated":[162],"that":[163,185,206,248,263],"moderate,":[170],"reporting":[174],"higher":[175],"levels":[176],"than":[179],"customers.":[181],"It":[182,203,259],"revealed":[184],"there":[186],"statistically":[189],"significant":[190],"positive":[191],"relationship":[192],"between":[193,222],"(r":[198],"=":[199],"0.444,":[200],"p":[201],"<0.001).":[202],"is":[204,260],"concluded":[205],"contributes":[208],"positively":[209],"improving":[217],"enhancing":[220],"communication":[221],"patients":[223],"providers,":[226],"supporting":[228],"efficiency.":[230,290],"across":[237],"relatively":[241],"lower":[242],"level":[243],"patient":[245],"access":[246],"indicate":[247],"underutilised":[252],"therefore":[261],"recommended":[262],"institutionalise":[266],"within":[268],"routine":[269],"clinical":[270],"workflows,":[271],"develop":[272],"standard":[273],"operating":[274],"procedures,":[275],"strengthen":[276],"staff":[277],"training,":[278],"invest":[280],"appropriate":[282],"infrastructure":[284],"accessibility":[287]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-08-27T00:00:00"}