{"id":"https://openalex.org/W7204266920","doi":"https://doi.org/10.34190/eckm.27.2.5041","title":"Generative AI in Knowledge Management: A Comparative Mixed Methods Study of Jordan and Europe","display_name":"Generative AI in Knowledge Management: A Comparative Mixed Methods Study of Jordan and Europe","publication_year":2026,"publication_date":"2026-08-25","ids":{"openalex":"https://openalex.org/W7204266920","doi":"https://doi.org/10.34190/eckm.27.2.5041"},"language":"en","primary_location":{"id":"doi:10.34190/eckm.27.2.5041","doi":"https://doi.org/10.34190/eckm.27.2.5041","is_oa":true,"landing_page_url":"https://doi.org/10.34190/eckm.27.2.5041","pdf_url":"https://papers.academic-conferences.org/index.php/eckm/article/download/5041/4599","source":{"id":"https://openalex.org/S4387282814","display_name":"European Conference on Knowledge Management","issn_l":"2048-8963","issn":["2048-8963","2048-8971"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Conference on Knowledge Management","raw_type":"journal-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://papers.academic-conferences.org/index.php/eckm/article/download/5041/4599","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059923310","display_name":"Manal Rashid Taqatqa","orcid":"https://orcid.org/0009-0008-1115-7907","observed_orcids":["https://orcid.org/0009-0008-1115-7907"]},"institutions":[{"id":"https://openalex.org/I36622005","display_name":"Petra University","ror":"https://ror.org/039d9es10","country_code":"JO","type":"education","lineage":["https://openalex.org/I36622005"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Manal Taqatqa","raw_affiliation_strings":["University of Petra"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Petra","institution_ids":["https://openalex.org/I36622005"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5148403633","display_name":"Rami H. Aljbour","orcid":"https://orcid.org/0000-0002-8724-3827","observed_orcids":["https://orcid.org/0000-0002-8724-3827"]},"institutions":[{"id":"https://openalex.org/I36622005","display_name":"Petra University","ror":"https://ror.org/039d9es10","country_code":"JO","type":"education","lineage":["https://openalex.org/I36622005"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Rami Aljbour","raw_affiliation_strings":["University of Petra"],"raw_orcid":"https://orcid.org/0000-0002-8724-3827","affiliations":[{"raw_affiliation_string":"University of Petra","institution_ids":["https://openalex.org/I36622005"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I36622005"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"27","issue":"2","first_page":"1267","last_page":"1276"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14222","display_name":"Knowledge Management and Technology","score":0.4187000095844269,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14222","display_name":"Knowledge Management and Technology","score":0.4187000095844269,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.38179999589920044,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.048700001090765,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/generative-ai","display_name":"generative AI","score":0.9480000138282776},{"id":"https://openalex.org/keywords/organizational-knowledge-management","display_name":"organizational knowledge management","score":0.9629999995231628},{"id":"https://openalex.org/keywords/artificial-intelligence-adoption","display_name":"artificial intelligence adoption","score":0.8849999904632568},{"id":"https://openalex.org/keywords/seci-model","display_name":"SECI model","score":0.7620000243186951},{"id":"https://openalex.org/keywords/tacit-and-explicit-knowledge","display_name":"tacit and explicit knowledge","score":0.8799999952316284},{"id":"https://openalex.org/keywords/cultural-dimensions","display_name":"cultural dimensions","score":0.7429999709129333},{"id":"https://openalex.org/keywords/power-distance","display_name":"power distance","score":0.949999988079071},{"id":"https://openalex.org/keywords/uncertainty-avoidance","display_name":"uncertainty avoidance","score":1.0},{"id":"https://openalex.org/keywords/ai-literacy","display_name":"AI literacy","score":0.4830000102519989},{"id":"https://openalex.org/keywords/leadership-support","display_name":"leadership support","score":0.6610000133514404},{"id":"https://openalex.org/keywords/data-governance","display_name":"data governance","score":0.7419999837875366},{"id":"https://openalex.org/keywords/knowledge-based-view","display_name":"knowledge-based view","score":0.6200000047683716},{"id":"https://openalex.org/keywords/dynamic-capabilities","display_name":"dynamic capabilities","score":0.925000011920929},{"id":"https://openalex.org/keywords/cross-cultural-comparison","display_name":"cross-cultural comparison","score":0.6119999885559082},{"id":"https://openalex.org/keywords/jordan","display_name":"Jordan","score":0.8659999966621399},{"id":"https://openalex.org/keywords/europe","display_name":"Europe","score":0.8040000200271606},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.5509999990463257},{"id":"https://openalex.org/keywords/higher-education-institutions","display_name":"higher education institutions","score":0.7590000033378601},{"id":"https://openalex.org/keywords/public-sector-organizations","display_name":"public sector organizations","score":0.7110000252723694}],"concepts":[{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.748199999332428},{"id":"https://openalex.org/C2779561248","wikidata":"https://www.wikidata.org/wiki/Q743861","display_name":"Tacit knowledge","level":2,"score":0.7383000254631042},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5562999844551086},{"id":"https://openalex.org/C56814567","wikidata":"https://www.wikidata.org/wiki/Q1323686","display_name":"Explicit knowledge","level":2,"score":0.5421000123023987},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.5026999711990356},{"id":"https://openalex.org/C14036430","wikidata":"https://www.wikidata.org/wiki/Q3736076","display_name":"Function (biology)","level":2,"score":0.4650000035762787},{"id":"https://openalex.org/C39890363","wikidata":"https://www.wikidata.org/wiki/Q36108","display_name":"Generative grammar","level":2,"score":0.43070000410079956},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.4219000041484833},{"id":"https://openalex.org/C67356462","wikidata":"https://www.wikidata.org/wiki/Q5807210","display_name":"Hofstede's cultural dimensions theory","level":2,"score":0.39640000462532043},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3808000087738037},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.366100013256073},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.36250001192092896},{"id":"https://openalex.org/C169735623","wikidata":"https://www.wikidata.org/wiki/Q1430172","display_name":"Organizational learning","level":2,"score":0.35899999737739563},{"id":"https://openalex.org/C56289545","wikidata":"https://www.wikidata.org/wiki/Q6423376","display_name":"Knowledge integration","level":3,"score":0.3521000146865845},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.3319999873638153},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.32510000467300415},{"id":"https://openalex.org/C191628500","wikidata":"https://www.wikidata.org/wiki/Q6423404","display_name":"Knowledge value chain","level":3,"score":0.32339999079704285},{"id":"https://openalex.org/C167966045","wikidata":"https://www.wikidata.org/wiki/Q5532625","display_name":"Generative model","level":3,"score":0.30809998512268066},{"id":"https://openalex.org/C2986750623","wikidata":"https://www.wikidata.org/wiki/Q830170","display_name":"Knowledge creation","level":3,"score":0.2946000099182129},{"id":"https://openalex.org/C187572123","wikidata":"https://www.wikidata.org/wiki/Q2034224","display_name":"Personal knowledge management","level":3,"score":0.2944999933242798},{"id":"https://openalex.org/C125209646","wikidata":"https://www.wikidata.org/wiki/Q1338878","display_name":"Cultural diversity","level":2,"score":0.2838999927043915},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.2791999876499176},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.2786000072956085},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.27570000290870667},{"id":"https://openalex.org/C94617000","wikidata":"https://www.wikidata.org/wiki/Q639854","display_name":"Qualitative comparative analysis","level":2,"score":0.27149999141693115},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.2563000023365021},{"id":"https://openalex.org/C2778849394","wikidata":"https://www.wikidata.org/wiki/Q5155633","display_name":"Comparative case","level":2,"score":0.2533000111579895},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.25220000743865967},{"id":"https://openalex.org/C147887874","wikidata":"https://www.wikidata.org/wiki/Q16252774","display_name":"Institutional theory","level":2,"score":0.25099998712539673}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.34190/eckm.27.2.5041","doi":"https://doi.org/10.34190/eckm.27.2.5041","is_oa":true,"landing_page_url":"https://doi.org/10.34190/eckm.27.2.5041","pdf_url":"https://papers.academic-conferences.org/index.php/eckm/article/download/5041/4599","source":{"id":"https://openalex.org/S4387282814","display_name":"European Conference on Knowledge Management","issn_l":"2048-8963","issn":["2048-8963","2048-8971"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Conference on Knowledge Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.34190/eckm.27.2.5041","doi":"https://doi.org/10.34190/eckm.27.2.5041","is_oa":true,"landing_page_url":"https://doi.org/10.34190/eckm.27.2.5041","pdf_url":"https://papers.academic-conferences.org/index.php/eckm/article/download/5041/4599","source":{"id":"https://openalex.org/S4387282814","display_name":"European Conference on Knowledge Management","issn_l":"2048-8963","issn":["2048-8963","2048-8971"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Conference on Knowledge Management","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7204266920.pdf","grobid_xml":"https://content.openalex.org/works/W7204266920.grobid-xml"},"referenced_works_count":22,"referenced_works":["https://openalex.org/W4362468670","https://openalex.org/W4391966290","https://openalex.org/W4399039552","https://openalex.org/W4402243221","https://openalex.org/W4402243598","https://openalex.org/W4404719856","https://openalex.org/W4405488507","https://openalex.org/W4406858639","https://openalex.org/W4407881086","https://openalex.org/W4409831618","https://openalex.org/W4410775140","https://openalex.org/W4411280813","https://openalex.org/W4413841796","https://openalex.org/W4413852367","https://openalex.org/W4414087284","https://openalex.org/W4414882156","https://openalex.org/W4414885948","https://openalex.org/W4415504496","https://openalex.org/W6960913987","https://openalex.org/W7079635620","https://openalex.org/W7119513868","https://openalex.org/W7125477291"],"related_works":["https://openalex.org/W7204644637","https://openalex.org/W7133565249","https://openalex.org/W7204681717","https://openalex.org/W7165120824","https://openalex.org/W4404505681","https://openalex.org/W4413029066","https://openalex.org/W7171660845","https://openalex.org/W7170085815","https://openalex.org/W7204479242","https://openalex.org/W4415899617"],"abstract_inverted_index":{"Generative":[0],"artificial":[1],"intelligence":[2],"(GenAI)":[3],"is":[4],"rapidly":[5],"transforming":[6],"organisational":[7,90,160,233,273],"knowledge":[8,141,148,165,185,191,212],"management":[9,166,192],"(KM)":[10],"processes.":[11,187],"Yet":[12],"limited":[13],"research":[14],"has":[15,135],"examined":[16],"how":[17],"cultural":[18,238,246,275],"and":[19,28,37,46,66,94,114,123,145,158,183,210,235,277],"institutional":[20,38,278],"contexts":[21],"shape":[22],"GenAI-enabled":[23,41],"KM":[24,42],"adoption":[25,128,242,266],"across":[26,59,99,181,208],"developed":[27],"developing":[29],"economies.":[30],"This":[31],"study":[32,163,189,258],"investigates":[33],"the":[34,83,170,197,228],"organisational,":[35],"cultural,":[36],"factors":[39],"influencing":[40],"practices":[43],"in":[44,82,96],"Jordan":[45],"Europe":[47],"through":[48,73,173,200,268],"a":[49,174,201,260,269],"mixed-methods":[50],"approach.":[51],"Quantitative":[52],"data":[53,70,115],"were":[54],"collected":[55,72],"from":[56],"456":[57],"respondents":[58],"higher":[60],"education":[61],"institutions,":[62],"SMEs,":[63],"public-sector":[64],"organisations":[65],"large":[67],"enterprises.":[68],"Qualitative":[69,130],"was":[71],"36":[74],"semi-structured":[75],"interviews.":[76],"The":[77,162,188,257],"findings":[78],"reveal":[79],"notable":[80],"variations":[81],"extent":[84],"of":[85,89],"GenAI":[86,119,134,221],"adoption,":[87],"readiness":[88],"structures,":[91],"maturity":[92],"governance":[93,116],"trust":[95,157],"AI":[97,108,179,206,241,265],"systems":[98],"cultures.":[100],"Structural":[101],"model":[102,172,199,271],"analysis":[103],"showed":[104],"that":[105,133,177,204,245],"technological":[106],"infrastructure,":[107],"literacy,":[109],"leadership":[110],"support,":[111],"financial":[112],"resources,":[113],"positively":[117],"affected":[118],"adoption.":[120],"Power":[121],"distance":[122],"uncertainty":[124],"avoidance":[125],"negatively":[126],"moderated":[127],"effectiveness.":[129],"results":[131],"revealed":[132],"high":[136],"potential":[137],"for":[138],"supporting":[139],"explicit":[140,184,211],"processes,":[142],"including":[143],"externalisation":[144],"combination.":[146],"Tacit":[147],"processes":[149],"such":[150],"as":[151,223,249],"socialisation":[152],"remain":[153],"dependent":[154],"on":[155],"people,":[156],"collaborative":[159],"culture.":[161],"advances":[164,190],"theory":[167,193],"by":[168],"extending":[169,196],"SECI":[171,198],"GenAI-enhanced":[175,202],"perspective":[176,203],"differentiates":[178,205],"effects":[180,207],"tacit":[182,209],"conversion":[186,213],"by:":[194],"(1)":[195],"processes\u2014demonstrating":[214],"process-contingency":[215],"not":[216],"previously":[217],"specified;":[218],"(2)":[219],"reconceptualising":[220],"capabilities":[222,226],"context-sensitive":[224],"dynamic":[225],"within":[227],"Knowledge-Based":[229],"View,":[230],"requiring":[231],"complementary":[232],"resources;":[234],"(3)":[236],"integrating":[237],"moderators":[239,251],"into":[240],"theory,":[243],"showing":[244],"dimensions":[247],"function":[248],"effectiveness":[250],"rather":[252],"than":[253],"just":[254],"direct":[255],"predictors.":[256],"makes":[259],"novel":[261],"contribution":[262],"to":[263],"cross-cultural":[264],"literature":[267],"context-based":[270],"combining":[272],"readiness,":[274],"dimensions,":[276],"maturity.":[279]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-08-27T00:00:00"}