{"id":"https://openalex.org/W7204264854","doi":"https://doi.org/10.22271/27069583.2026.v8.i8b.263","title":"Ethical personalization in hospitality F&B: Empirical insights on satisfaction and loyalty\"","display_name":"Ethical personalization in hospitality F&B: Empirical insights on satisfaction and loyalty\"","publication_year":2026,"publication_date":"2026-08-01","ids":{"openalex":"https://openalex.org/W7204264854","doi":"https://doi.org/10.22271/27069583.2026.v8.i8b.263"},"language":"en","primary_location":{"id":"doi:10.22271/27069583.2026.v8.i8b.263","doi":"https://doi.org/10.22271/27069583.2026.v8.i8b.263","is_oa":true,"landing_page_url":"https://doi.org/10.22271/27069583.2026.v8.i8b.263","pdf_url":"https://www.tourismjournal.net/archives/2026/vol8issue8/PartB/8-6-20-938.pdf","source":{"id":"https://openalex.org/S4210203680","display_name":"International Journal of Tourism and Hotel Management","issn_l":"2706-9583","issn":["2706-9583","2706-9591"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Tourism and Hotel Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://www.tourismjournal.net/archives/2026/vol8issue8/PartB/8-6-20-938.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034186296","display_name":"Edgar Philip DSouza","orcid":"https://orcid.org/0000-0001-9160-1431","observed_orcids":["https://orcid.org/0000-0001-9160-1431"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Edgar D\u2019Souza","raw_affiliation_strings":["Goa College of Hospitality and Culinary Education , Goa , India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Goa College of Hospitality and Culinary Education , Goa , India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5034186296"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"8","issue":"8","first_page":"109","last_page":"120"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9804999828338623,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9804999828338623,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.007600000128149986,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0038999998942017555,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"personalization","score":0.890999972820282},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":1.0},{"id":"https://openalex.org/keywords/marketing-ethics","display_name":"marketing ethics","score":0.8109999895095825},{"id":"https://openalex.org/keywords/ethical-issues","display_name":"ethical considerations","score":0.6439999938011169},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.7429999709129333},{"id":"https://openalex.org/keywords/data-privacy","display_name":"data privacy","score":0.4449999928474426},{"id":"https://openalex.org/keywords/privacy-compliance","display_name":"privacy compliance","score":0.5270000100135803},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.6309999823570251}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.677299976348877},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.5551999807357788},{"id":"https://openalex.org/C123201435","wikidata":"https://www.wikidata.org/wiki/Q456632","display_name":"Information privacy","level":2,"score":0.5511000156402588},{"id":"https://openalex.org/C2776743756","wikidata":"https://www.wikidata.org/wiki/Q5097921","display_name":"Safeguarding","level":2,"score":0.5163999795913696},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.47589999437332153},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4593999981880188},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41940000653266907},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.3991999924182892},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3921999931335449},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.3783999979496002},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.367900013923645},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.35690000653266907},{"id":"https://openalex.org/C193934123","wikidata":"https://www.wikidata.org/wiki/Q7246028","display_name":"Privacy by Design","level":3,"score":0.3393999934196472},{"id":"https://openalex.org/C139807058","wikidata":"https://www.wikidata.org/wiki/Q352374","display_name":"Adaptation (eye)","level":2,"score":0.33660000562667847},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.3246000111103058},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3151000142097473},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.31279999017715454},{"id":"https://openalex.org/C10511746","wikidata":"https://www.wikidata.org/wiki/Q899388","display_name":"Data security","level":3,"score":0.30889999866485596},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.2994000017642975},{"id":"https://openalex.org/C102938260","wikidata":"https://www.wikidata.org/wiki/Q1999831","display_name":"Privacy policy","level":3,"score":0.29190000891685486},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.27219998836517334},{"id":"https://openalex.org/C2779965156","wikidata":"https://www.wikidata.org/wiki/Q5227350","display_name":"Data sharing","level":3,"score":0.25920000672340393},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.2581999897956848},{"id":"https://openalex.org/C2986663376","wikidata":"https://www.wikidata.org/wiki/Q9465","display_name":"Ethical issues","level":2,"score":0.2542000114917755},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2538999915122986}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.22271/27069583.2026.v8.i8b.263","doi":"https://doi.org/10.22271/27069583.2026.v8.i8b.263","is_oa":true,"landing_page_url":"https://doi.org/10.22271/27069583.2026.v8.i8b.263","pdf_url":"https://www.tourismjournal.net/archives/2026/vol8issue8/PartB/8-6-20-938.pdf","source":{"id":"https://openalex.org/S4210203680","display_name":"International Journal of Tourism and Hotel Management","issn_l":"2706-9583","issn":["2706-9583","2706-9591"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Tourism and Hotel Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.22271/27069583.2026.v8.i8b.263","doi":"https://doi.org/10.22271/27069583.2026.v8.i8b.263","is_oa":true,"landing_page_url":"https://doi.org/10.22271/27069583.2026.v8.i8b.263","pdf_url":"https://www.tourismjournal.net/archives/2026/vol8issue8/PartB/8-6-20-938.pdf","source":{"id":"https://openalex.org/S4210203680","display_name":"International Journal of Tourism and Hotel Management","issn_l":"2706-9583","issn":["2706-9583","2706-9591"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Tourism and Hotel Management","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7204264854.pdf","grobid_xml":"https://content.openalex.org/works/W7204264854.grobid-xml"},"referenced_works_count":1,"referenced_works":["https://openalex.org/W3199874717"],"related_works":["https://openalex.org/W7167704094","https://openalex.org/W7160093383","https://openalex.org/W7162964515","https://openalex.org/W7172525109","https://openalex.org/W4410480640","https://openalex.org/W7215725094","https://openalex.org/W7220170910","https://openalex.org/W7172201387","https://openalex.org/W7164841797","https://openalex.org/W4414968421"],"abstract_inverted_index":{"This":[0,178],"research":[1,119,194],"investigates":[2],"the":[3,8,22,37,102,107,118,121,142,175,185],"role":[4],"of":[5,24,144,187],"personalization":[6],"in":[7,174],"food":[9,108],"and":[10,21,27,52,77,95,109,112,128,134,147,164,195],"beverage":[11,110],"industry,":[12],"focusing":[13],"on":[14,17,90],"its":[15],"impact":[16,89],"customer":[18],"satisfaction,":[19],"loyalty,":[20],"influence":[23],"technological":[25,84],"tools":[26,85],"ethical":[28,96,136,161],"considerations.":[29],"A":[30],"robust":[31],"methodology":[32],"incorporates":[33],"scales":[34],"such":[35],"as":[36],"Personalization":[38],"Assessment":[39],"Scale,":[40,51,55],"SERVQUAL,":[41],"Customer":[42,70,78],"Loyalty":[43],"Index,":[44],"Technology":[45,75],"Acceptance":[46],"Model,":[47],"Online":[48],"Privacy":[49,71],"Concerns":[50],"Marketing":[53],"Ethics":[54],"with":[56,152],"data":[57,114,162],"collected":[58],"from":[59],"715":[60],"participants.":[61],"Factor":[62],"analysis":[63,81],"identified":[64],"six":[65],"key":[66],"constructs:":[67],"Satisfaction,":[68],"Personalization,":[69],"Concerns,":[72],"Ethical":[73],"Considerations,":[74],"Integration,":[76],"Loyalty.":[79],"Regression":[80],"shows":[82],"that":[83],"have":[86],"a":[87,156,190],"non-significant":[88],"personalization,":[91,188],"while":[92],"privacy":[93,132,153,165,173],"concerns":[94,133],"considerations":[97],"significantly":[98],"affect":[99],"it.":[100],"Although":[101],"findings":[103],"are":[104],"limited":[105],"to":[106,125,149],"sector,":[111],"self-reported":[113],"may":[115],"introduce":[116],"biases,":[117],"underscores":[120],"need":[122],"for":[123,192],"managers":[124],"enhance":[126],"satisfaction":[127],"loyalty":[129],"by":[130],"addressing":[131],"adopting":[135],"practices.":[137],"The":[138],"study":[139,179],"also":[140],"emphasizes":[141],"importance":[143],"continuous":[145],"adaptation":[146],"training":[148],"ensure":[150],"compliance":[151],"regulations.":[154],"From":[155],"social":[157],"perspective,":[158],"it":[159],"highlights":[160],"usage":[163],"protection,":[166],"informing":[167],"policies":[168],"aimed":[169],"at":[170],"safeguarding":[171],"consumer":[172],"digital":[176],"age.":[177],"offers":[180],"valuable":[181],"empirical":[182],"insights":[183],"into":[184],"dynamics":[186],"providing":[189],"foundation":[191],"future":[193],"practical":[196],"applications.":[197]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-08-27T00:00:00"}
