{"id":"https://openalex.org/W7204250136","doi":"https://doi.org/10.1108/978-1-83742-496-220261009","title":"The Effect of Service Innovation Ambidexterity and Industry Readiness 4.0 on Sustained Competitive Advantage: A Perspective From Tourism SMEs in Jordan","display_name":"The Effect of Service Innovation Ambidexterity and Industry Readiness 4.0 on Sustained Competitive Advantage: A Perspective From Tourism SMEs in Jordan","publication_year":2026,"publication_date":"2026-08-26","ids":{"openalex":"https://openalex.org/W7204250136","doi":"https://doi.org/10.1108/978-1-83742-496-220261009"},"language":"en","primary_location":{"id":"doi:10.1108/978-1-83742-496-220261009","doi":"https://doi.org/10.1108/978-1-83742-496-220261009","is_oa":false,"landing_page_url":"https://doi.org/10.1108/978-1-83742-496-220261009","pdf_url":null,"source":{"id":"https://openalex.org/S4306463236","display_name":"Emerald Group Publishing Limited eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Competitiveness of SMEs in Hospitality and Tourism","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W7204259186","display_name":"Competitiveness of SMEs in Hospitality and Tourism"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5066825197","display_name":"Jehad Saleh Aldehayyat","orcid":"https://orcid.org/0000-0001-6785-2257","observed_orcids":["https://orcid.org/0000-0001-6785-2257"]},"institutions":[{"id":"https://openalex.org/I100086675","display_name":"Al-Hussein Bin Talal University","ror":"https://ror.org/019dkd780","country_code":"JO","type":"education","lineage":["https://openalex.org/I100086675"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Jehad Aldehayyat","raw_affiliation_strings":["Al-Hussein Bin Talal University ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Al-Hussein Bin Talal University ,","institution_ids":["https://openalex.org/I100086675"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008536506","display_name":"Wafa Awni Alkhadra","orcid":"https://orcid.org/0000-0003-3485-113X","observed_orcids":["https://orcid.org/0000-0003-3485-113X"]},"institutions":[{"id":"https://openalex.org/I161387315","display_name":"American University of Madaba","ror":"https://ror.org/04tgeej53","country_code":"JO","type":"education","lineage":["https://openalex.org/I161387315"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Wafa Awni Alkhadra","raw_affiliation_strings":["American University of Madaba ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"American University of Madaba ,","institution_ids":["https://openalex.org/I161387315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074630183","display_name":"Alaa Al-Shorman","orcid":"https://orcid.org/0000-0003-4189-957X","observed_orcids":["https://orcid.org/0000-0003-4189-957X"]},"institutions":[{"id":"https://openalex.org/I4405268685","display_name":"Abdul Hameed Shoman Foundation","ror":"https://ror.org/01rqxzg79","country_code":"JO","type":"nonprofit","lineage":["https://openalex.org/I4405268685"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Alaa Al-Shorman","raw_affiliation_strings":["Abdl Hameed Shoman Foundation ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Abdl Hameed Shoman Foundation ,","institution_ids":["https://openalex.org/I4405268685"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024444342","display_name":"Ahmad Ali Almohtaseb","orcid":"https://orcid.org/0000-0003-1357-7987","observed_orcids":["https://orcid.org/0000-0003-1357-7987"]},"institutions":[{"id":"https://openalex.org/I100086675","display_name":"Al-Hussein Bin Talal University","ror":"https://ror.org/019dkd780","country_code":"JO","type":"education","lineage":["https://openalex.org/I100086675"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Ahmad Almohtaseb","raw_affiliation_strings":["Al-Hussein Bin Talal University ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Al-Hussein Bin Talal University ,","institution_ids":["https://openalex.org/I100086675"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"137","last_page":"153"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.6884999871253967,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.6884999871253967,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.22130000591278076,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.031300000846385956,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/industry-4-0-readiness","display_name":"Industry 4.0 readiness","score":0.996999979019165},{"id":"https://openalex.org/keywords/sustainable-competitive-advantage","display_name":"sustainable competitive advantage","score":0.9860000014305115},{"id":"https://openalex.org/keywords/tourism-smes","display_name":"tourism SMEs","score":0.9300000071525574},{"id":"https://openalex.org/keywords/exploitation-and-exploration","display_name":"exploitation and exploration","score":0.7799999713897705},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.9459999799728394},{"id":"https://openalex.org/keywords/jordanian-tourism","display_name":"Jordanian tourism","score":0.7139999866485596}],"concepts":[{"id":"https://openalex.org/C106033793","wikidata":"https://www.wikidata.org/wiki/Q457332","display_name":"Ambidexterity","level":2,"score":0.9010999798774719},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7824000120162964},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.718999981880188},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.6166999936103821},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.6050999760627747},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5781999826431274},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5687000155448914},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.555899977684021},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4447000026702881},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.3646000027656555},{"id":"https://openalex.org/C148220186","wikidata":"https://www.wikidata.org/wiki/Q7111912","display_name":"Outcome (game theory)","level":2,"score":0.3384000062942505},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.3077000081539154},{"id":"https://openalex.org/C48879800","wikidata":"https://www.wikidata.org/wiki/Q622439","display_name":"Small and medium-sized enterprises","level":2,"score":0.2955000102519989},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.27970001101493835},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.2572999894618988},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.2565000057220459},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.2549999952316284}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/978-1-83742-496-220261009","doi":"https://doi.org/10.1108/978-1-83742-496-220261009","is_oa":false,"landing_page_url":"https://doi.org/10.1108/978-1-83742-496-220261009","pdf_url":null,"source":{"id":"https://openalex.org/S4306463236","display_name":"Emerald Group Publishing Limited eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Competitiveness of SMEs in Hospitality and Tourism","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":1.0,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"},{"score":0.833299994468689,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":49,"referenced_works":["https://openalex.org/W1736209534","https://openalex.org/W1792397709","https://openalex.org/W1965594769","https://openalex.org/W1993023795","https://openalex.org/W2028999220","https://openalex.org/W2093548531","https://openalex.org/W2098934250","https://openalex.org/W2163040809","https://openalex.org/W2330263403","https://openalex.org/W2598143423","https://openalex.org/W2755253260","https://openalex.org/W2783112210","https://openalex.org/W2787338357","https://openalex.org/W2800435288","https://openalex.org/W2807710363","https://openalex.org/W2809932687","https://openalex.org/W2913601780","https://openalex.org/W2914162553","https://openalex.org/W2944126025","https://openalex.org/W2945143721","https://openalex.org/W2955581667","https://openalex.org/W2971275546","https://openalex.org/W2980102170","https://openalex.org/W2981826527","https://openalex.org/W2989983950","https://openalex.org/W2999332916","https://openalex.org/W3007431862","https://openalex.org/W3027440130","https://openalex.org/W3043635070","https://openalex.org/W3088435732","https://openalex.org/W3091342095","https://openalex.org/W3094935944","https://openalex.org/W3095500463","https://openalex.org/W3096054511","https://openalex.org/W3110649088","https://openalex.org/W3121453158","https://openalex.org/W3153250412","https://openalex.org/W3171186863","https://openalex.org/W3181590596","https://openalex.org/W3187771925","https://openalex.org/W3204220361","https://openalex.org/W4212811644","https://openalex.org/W4298005845","https://openalex.org/W4313352218","https://openalex.org/W4319040363","https://openalex.org/W4324373979","https://openalex.org/W4366085664","https://openalex.org/W4392438386","https://openalex.org/W4400387789"],"related_works":["https://openalex.org/W4324373979","https://openalex.org/W3096654694","https://openalex.org/W4414812810","https://openalex.org/W7117873942","https://openalex.org/W4285038165","https://openalex.org/W4317733670","https://openalex.org/W3206408624","https://openalex.org/W7204259186","https://openalex.org/W4406956480","https://openalex.org/W3012076295"],"abstract_inverted_index":{"Abstract":[0],"Purpose:":[1],"In":[2],"this":[3,27,153],"digital":[4,119],"era,":[5],"small":[6],"and":[7,49,68,78,82,95,115,125,164,193],"medium":[8],"enterprises":[9],"(SMEs)":[10],"need":[11],"advanced":[12],"strategies":[13],"to":[14,40,101,169],"gain":[15],"sustained":[16,35],"competitive":[17,36,131],"advantage":[18],"(SCA)":[19],"instead":[20],"of":[21,44,63,97,142,161,177],"focusing":[22],"on":[23,54,108,138,158,190],"traditional":[24],"approaches.":[25],"Therefore,":[26,152],"research":[28,88,154],"study":[29,155],"has":[30,156],"proposed":[31],"approaches":[32],"yielding":[33],"a":[34,103,178],"advantage.":[37],"It":[38],"aims":[39],"investigate":[41],"the":[42,85,140,159,166,175],"influence":[43,84],"service":[45,110,147,170],"innovation":[46,111,148],"ambidexterity":[47],"(SIA)":[48],"Industry":[50],"4.0":[51],"(I4.0)":[52],"readiness":[53,80,144,163,192],"SCA.":[55,86,104,179],"The":[56,73,87,180],"data":[57],"were":[58],"gathered":[59],"from":[60],"385":[61],"managers":[62,94],"tourism":[64,98,181],"SMEs":[65,99,182],"in":[66,183],"Jordan":[67,184],"analyzed":[69],"with":[70],"SmartPLS":[71],"4.":[72],"results":[74],"highlighted":[75],"that":[76],"SIA":[77],"I4.0":[79,123,143,162,191],"significantly":[81],"positively":[83],"findings":[89],"offer":[90],"valuable":[91],"insights":[92],"for":[93,186],"owners":[96],"seeking":[100],"achieve":[102],"They":[105],"should":[106],"focus":[107,189],"leveraging":[109],"through":[112],"both":[113],"exploitation":[114,149],"exploration.":[116,151],"Additionally,":[117],"embracing":[118],"reforms":[120],"by":[121],"adopting":[122],"practices":[124],"tools":[126],"can":[127,173],"further":[128],"enhance":[129],"their":[130],"positioning.":[132],"Prior":[133],"studies":[134],"have":[135],"focused":[136,157],"mostly":[137],"determining":[139],"antecedents":[141],"or":[145,150],"emphasized":[146],"outcome":[160],"examined":[165],"ambidextrous":[167],"approach":[168],"innovation,":[171],"which":[172],"facilitate":[174],"attainment":[176],"aiming":[185],"SCA":[187],"must":[188],"SIA.":[194]},"counts_by_year":[],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2026-08-27T00:00:00"}
