{"id":"https://openalex.org/W7204219562","doi":null,"title":"Navigating the Dark Side: Emotional Labor's Impact on HR Professionals' Wellness","display_name":"Navigating the Dark Side: Emotional Labor's Impact on HR Professionals' Wellness","publication_year":2026,"publication_date":"2026-08-01","ids":{"openalex":"https://openalex.org/W7204219562"},"language":"en","primary_location":{"id":"pmh:oai:digitalcommons.acu.edu:etd-2082","doi":null,"is_oa":true,"landing_page_url":"https://digitalcommons.acu.edu/context/etd/article/2082/viewcontent/Final_Esmeralda_Rendon_ACU_EdD___2026_August_21.pdf","pdf_url":"https://digitalcommons.acu.edu/cgi/viewcontent.cgi?article=2082&context=etd","source":{"id":"https://openalex.org/S4377196697","display_name":"Digital Commons - ACU (Abilene Christian University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I60205797","host_organization_name":"Abilene Christian University","host_organization_lineage":["https://openalex.org/I60205797"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Electronic Theses and Dissertations","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://digitalcommons.acu.edu/cgi/viewcontent.cgi?article=2082&context=etd","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5148159832","display_name":"Esmeralda Amelia Rendon","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I60205797","display_name":"Abilene Christian University","ror":"https://ror.org/004srrf86","country_code":"US","type":"education","lineage":["https://openalex.org/I60205797"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Rend\u00f3n, Esmeralda Amelia","raw_affiliation_strings":["Abilene Christian University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Abilene Christian University","institution_ids":["https://openalex.org/I60205797"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5148159832"],"corresponding_institution_ids":["https://openalex.org/I60205797"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12704","display_name":"Stress and Burnout Research","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-labor","display_name":"emotional labor","score":1.0},{"id":"https://openalex.org/keywords/human-resources-professionals","display_name":"HR professionals","score":0.8939999938011169},{"id":"https://openalex.org/keywords/employee-wellness","display_name":"employee wellness","score":0.8080000281333923},{"id":"https://openalex.org/keywords/coping-strategies","display_name":"coping strategies","score":0.7559999823570251},{"id":"https://openalex.org/keywords/employee-assistance-programs","display_name":"employee assistance programs","score":0.8410000205039978},{"id":"https://openalex.org/keywords/organizational-support","display_name":"organizational support","score":0.9330000281333923},{"id":"https://openalex.org/keywords/small-and-medium-sized-organizations","display_name":"small and medium-sized organizations","score":0.8040000200271606},{"id":"https://openalex.org/keywords/employee-relations","display_name":"employee relations","score":0.753000020980835},{"id":"https://openalex.org/keywords/job-demands-resources-model","display_name":"job demands-resources model","score":0.7919999957084656},{"id":"https://openalex.org/keywords/embodied-work","display_name":"embodied work","score":0.4659999907016754}],"concepts":[{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.6933000087738037},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5985000133514404},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.5967000126838684},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.54830002784729},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.5375999808311462},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.477400004863739},{"id":"https://openalex.org/C73282008","wikidata":"https://www.wikidata.org/wiki/Q1759895","display_name":"Coping (psychology)","level":2,"score":0.46369999647140503},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4629000127315521},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4269999861717224},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3614000082015991},{"id":"https://openalex.org/C53811970","wikidata":"https://www.wikidata.org/wiki/Q5062194","display_name":"Centrality","level":2,"score":0.3589000105857849},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.35040000081062317},{"id":"https://openalex.org/C88519622","wikidata":"https://www.wikidata.org/wiki/Q776232","display_name":"Emotional exhaustion","level":3,"score":0.349700003862381},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.33970001339912415},{"id":"https://openalex.org/C118057910","wikidata":"https://www.wikidata.org/wiki/Q5373785","display_name":"Emotional competence","level":3,"score":0.3296000063419342},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.31119999289512634},{"id":"https://openalex.org/C100609095","wikidata":"https://www.wikidata.org/wiki/Q1335050","display_name":"Embodied cognition","level":2,"score":0.3003999888896942},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.2711000144481659},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.2596000134944916},{"id":"https://openalex.org/C39214371","wikidata":"https://www.wikidata.org/wiki/Q19483216","display_name":"Organizational behavior","level":2,"score":0.25929999351501465},{"id":"https://openalex.org/C2778119494","wikidata":"https://www.wikidata.org/wiki/Q5141187","display_name":"Cognitive appraisal","level":3,"score":0.2563000023365021}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:digitalcommons.acu.edu:etd-2082","doi":null,"is_oa":true,"landing_page_url":"https://digitalcommons.acu.edu/context/etd/article/2082/viewcontent/Final_Esmeralda_Rendon_ACU_EdD___2026_August_21.pdf","pdf_url":"https://digitalcommons.acu.edu/cgi/viewcontent.cgi?article=2082&context=etd","source":{"id":"https://openalex.org/S4377196697","display_name":"Digital Commons - ACU (Abilene Christian University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I60205797","host_organization_name":"Abilene Christian University","host_organization_lineage":["https://openalex.org/I60205797"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Electronic Theses and Dissertations","raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:digitalcommons.acu.edu:etd-2082","doi":null,"is_oa":true,"landing_page_url":"https://digitalcommons.acu.edu/context/etd/article/2082/viewcontent/Final_Esmeralda_Rendon_ACU_EdD___2026_August_21.pdf","pdf_url":"https://digitalcommons.acu.edu/cgi/viewcontent.cgi?article=2082&context=etd","source":{"id":"https://openalex.org/S4377196697","display_name":"Digital Commons - ACU (Abilene Christian University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I60205797","host_organization_name":"Abilene Christian University","host_organization_lineage":["https://openalex.org/I60205797"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Electronic Theses and Dissertations","raw_type":"text"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":1.0},{"id":"https://metadata.un.org/sdg/5","display_name":"Gender equality","score":0.6025999784469604},{"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being","score":0.4043000042438507}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7204219562.pdf","grobid_xml":"https://content.openalex.org/works/W7204219562.grobid-xml"},"referenced_works_count":56,"referenced_works":["https://openalex.org/W1547450212","https://openalex.org/W1973251484","https://openalex.org/W1979290264","https://openalex.org/W1999089946","https://openalex.org/W2010348352","https://openalex.org/W2077002539","https://openalex.org/W2093609854","https://openalex.org/W2111167387","https://openalex.org/W2118468141","https://openalex.org/W2153610778","https://openalex.org/W2164627157","https://openalex.org/W2165401701","https://openalex.org/W2168222508","https://openalex.org/W2397169144","https://openalex.org/W2528852890","https://openalex.org/W2595823888","https://openalex.org/W2903969786","https://openalex.org/W2974606782","https://openalex.org/W2995660892","https://openalex.org/W2999169137","https://openalex.org/W3006308831","https://openalex.org/W3017374102","https://openalex.org/W3029600400","https://openalex.org/W3030255254","https://openalex.org/W3081159756","https://openalex.org/W3082353819","https://openalex.org/W3083221621","https://openalex.org/W3085284778","https://openalex.org/W3091974128","https://openalex.org/W3093432087","https://openalex.org/W3108787787","https://openalex.org/W3113008897","https://openalex.org/W3176189513","https://openalex.org/W3190788790","https://openalex.org/W3195558154","https://openalex.org/W3200676419","https://openalex.org/W3211864592","https://openalex.org/W3215138394","https://openalex.org/W4200288923","https://openalex.org/W4200450107","https://openalex.org/W4283653548","https://openalex.org/W4297907259","https://openalex.org/W4309373941","https://openalex.org/W4324091389","https://openalex.org/W4366768499","https://openalex.org/W4379986020","https://openalex.org/W4380848867","https://openalex.org/W4381282584","https://openalex.org/W4385460103","https://openalex.org/W4385875804","https://openalex.org/W4386546860","https://openalex.org/W4387815321","https://openalex.org/W4389246281","https://openalex.org/W4394684393","https://openalex.org/W4404044988","https://openalex.org/W4404485104"],"related_works":["https://openalex.org/W2397169144","https://openalex.org/W7168069105","https://openalex.org/W7008594887","https://openalex.org/W2948588193","https://openalex.org/W4381282584","https://openalex.org/W7117310139","https://openalex.org/W2513269330","https://openalex.org/W2926522803","https://openalex.org/W4414259627","https://openalex.org/W1930998144"],"abstract_inverted_index":{"This":[0,161],"qualitative":[1,189],"descriptive":[2],"study":[3,162],"was":[4,72],"designed":[5],"to":[6,27,123,138,149,168],"document":[7],"and":[8,35,46,53,95,99,115,126,143,157,165,175],"describe":[9],"how":[10,47,75],"female-identifying":[11,173],"human":[12,66],"resource":[13,67],"(HR)":[14],"generalist":[15],"practitioners":[16,24],"serving":[17],"as":[18,113],"sole":[19],"or":[20],"primary":[21],"employee":[22,199],"relations":[23],"in":[25,39,65,77,134,182],"small-":[26],"medium-sized":[28],"organizations":[29],"across":[30],"the":[31,59,109,139,147,151],"United":[32],"States":[33],"experience":[34,170],"manage":[36,150],"emotional":[37,62,111,152,185,191],"labor":[38,63,112,192],"their":[40,51],"roles,":[41,70],"cope":[42,81],"with":[43,82,92,154],"its":[44],"demands,":[45],"these":[48,78,83],"experiences":[49],"impact":[50],"wellness":[52],"perceptions":[54],"of":[55,61],"organizational":[56,159],"support.":[57,160],"Despite":[58],"centrality":[60],"(EL)":[64],"professionals\u2019":[68],"(HRPs)":[69],"little":[71,155],"known":[73],"about":[74],"HRPs":[76],"underresourced":[79],"environments":[80],"demands.":[84],"Data":[85],"were":[86],"collected":[87],"through":[88],"semistructured":[89],"virtual":[90],"interviews":[91],"eight":[93,172],"participants":[94],"analyzed":[96],"using":[97],"Braun":[98],"Clarke\u2019s":[100],"(2006)":[101],"six-phase":[102],"thematic":[103],"analysis.":[104],"Five":[105],"themes":[106,130],"emerged":[107],"from":[108],"data:":[110],"invisible":[114],"embodied":[116],"work,":[117],"role":[118,197],"isolation,":[119,198],"EAP":[120],"paradox,":[121],"desire":[122],"be":[124],"seen,":[125],"self-directed":[127],"coping.":[128],"These":[129],"revealed":[131],"that":[132,171],"EL":[133],"HR":[135,187],"is":[136,141],"inherent":[137],"role,":[140],"constant,":[142],"goes":[144],"unacknowledged,":[145],"leaving":[146],"practitioner":[148],"load":[153],"preparation":[156],"no":[158],"gave":[163],"language":[164],"scholarly":[166],"recognition":[167],"an":[169],"HRPs,":[174],"countless":[176],"like":[177],"them,":[178],"have":[179],"carried":[180],"largely":[181],"silence.":[183],"Keywords:":[184],"labor,":[186],"professionals,":[188],"descriptive,":[190],"theory,":[193],"job":[194],"demands-resources":[195],"model,":[196],"wellness,":[200],"coping":[201],"strategies":[202]},"counts_by_year":[],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2026-08-26T00:00:00"}
