{"id":"https://openalex.org/W7204168549","doi":"https://doi.org/10.51483/ijaiml.6.7s.2026.1093-1101","title":"Quantifying Cost Reduction from IT Service Management Automation in Fortune 500 Enterprises","display_name":"Quantifying Cost Reduction from IT Service Management Automation in Fortune 500 Enterprises","publication_year":2026,"publication_date":"2026-01-01","ids":{"openalex":"https://openalex.org/W7204168549","doi":"https://doi.org/10.51483/ijaiml.6.7s.2026.1093-1101"},"language":"en","primary_location":{"id":"doi:10.51483/ijaiml.6.7s.2026.1093-1101","doi":"https://doi.org/10.51483/ijaiml.6.7s.2026.1093-1101","is_oa":true,"landing_page_url":"https://doi.org/10.51483/ijaiml.6.7s.2026.1093-1101","pdf_url":"https://www.svedbergopen.com/index.php/ijaiml/article/download/1169/797","source":{"id":"https://openalex.org/S4386621846","display_name":"International Journal of Artificial Intelligence and Machine Learning","issn_l":"2789-2557","issn":["2789-2557"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Artificial Intelligence and Machine Learning","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://www.svedbergopen.com/index.php/ijaiml/article/download/1169/797","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5134021676","display_name":"Raghunath Loganathan","orcid":"https://orcid.org/0009-0005-7440-9233","observed_orcids":["https://orcid.org/0009-0005-7440-9233"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Raghunath Loganathan","raw_affiliation_strings":["Senior Manager , IT Engineering"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Senior Manager , IT Engineering","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5147899008","display_name":"Tarun Vakkalagadda Tarun Vakkalagadda","orcid":"https://orcid.org/0009-0003-5283-7435","observed_orcids":["https://orcid.org/0009-0003-5283-7435"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tarun Vakkalagadda","raw_affiliation_strings":["Senior Manager , IT Engineering"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Senior Manager , IT Engineering","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5119522104","display_name":"Pranitha Potturi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Pranitha Potturi","raw_affiliation_strings":["Senior Manager , IT Engineering"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Senior Manager , IT Engineering","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"6","issue":"7s","first_page":"1093","last_page":"1101"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.002099999925121665,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.0019000000320374966,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.9769999980926514},{"id":"https://openalex.org/keywords/cost-reduction","display_name":"cost reduction","score":0.9350000023841858},{"id":"https://openalex.org/keywords/labor-costs","display_name":"labor costs","score":0.6610000133514404},{"id":"https://openalex.org/keywords/fortune-500-companies","display_name":"Fortune 500 companies","score":0.8989999890327454},{"id":"https://openalex.org/keywords/it-service-management-maturity-model","display_name":"IT service management maturity model","score":0.3019999861717224}],"concepts":[{"id":"https://openalex.org/C43645609","wikidata":"https://www.wikidata.org/wiki/Q60750670","display_name":"Information technology operations","level":3,"score":0.6003999710083008},{"id":"https://openalex.org/C2778820799","wikidata":"https://www.wikidata.org/wiki/Q3454688","display_name":"Cost reduction","level":2,"score":0.5809999704360962},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.49869999289512634},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.45339998602867126},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.44589999318122864},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44449999928474426},{"id":"https://openalex.org/C62126406","wikidata":"https://www.wikidata.org/wiki/Q1681365","display_name":"Consumables","level":2,"score":0.42730000615119934},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4253000020980835},{"id":"https://openalex.org/C2780952636","wikidata":"https://www.wikidata.org/wiki/Q13479512","display_name":"Incident management","level":2,"score":0.4090999960899353},{"id":"https://openalex.org/C2776517139","wikidata":"https://www.wikidata.org/wiki/Q873442","display_name":"Asset management","level":2,"score":0.3815000057220459},{"id":"https://openalex.org/C95821633","wikidata":"https://www.wikidata.org/wiki/Q973302","display_name":"Cost driver","level":2,"score":0.38119998574256897},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3783000111579895},{"id":"https://openalex.org/C129875596","wikidata":"https://www.wikidata.org/wiki/Q7247753","display_name":"Product cost management","level":4,"score":0.3686999976634979},{"id":"https://openalex.org/C2780571617","wikidata":"https://www.wikidata.org/wiki/Q2072185","display_name":"Workforce management","level":3,"score":0.3628999888896942},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3587000072002411},{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.3546000123023987},{"id":"https://openalex.org/C27795528","wikidata":"https://www.wikidata.org/wiki/Q213375","display_name":"Total absorption costing","level":3,"score":0.3529999852180481},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.3402999937534332},{"id":"https://openalex.org/C76178495","wikidata":"https://www.wikidata.org/wiki/Q4808784","display_name":"Asset (computer security)","level":2,"score":0.3366999924182892},{"id":"https://openalex.org/C164624739","wikidata":"https://www.wikidata.org/wiki/Q754331","display_name":"Activity-based costing","level":2,"score":0.33629998564720154},{"id":"https://openalex.org/C128487930","wikidata":"https://www.wikidata.org/wiki/Q579488","display_name":"Information management","level":2,"score":0.33399999141693115},{"id":"https://openalex.org/C94107157","wikidata":"https://www.wikidata.org/wiki/Q1077518","display_name":"Cost accounting","level":2,"score":0.3328999876976013},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32839998602867126},{"id":"https://openalex.org/C75092926","wikidata":"https://www.wikidata.org/wiki/Q748380","display_name":"Process costing","level":3,"score":0.32359999418258667},{"id":"https://openalex.org/C149199144","wikidata":"https://www.wikidata.org/wiki/Q60750670","display_name":"IT asset management","level":3,"score":0.3147999942302704},{"id":"https://openalex.org/C155663085","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Workforce planning","level":3,"score":0.314300000667572},{"id":"https://openalex.org/C145760622","wikidata":"https://www.wikidata.org/wiki/Q174915","display_name":"Variable cost","level":2,"score":0.3142000138759613},{"id":"https://openalex.org/C44210515","wikidata":"https://www.wikidata.org/wiki/Q16968978","display_name":"Bespoke","level":2,"score":0.30660000443458557},{"id":"https://openalex.org/C27759463","wikidata":"https://www.wikidata.org/wiki/Q5174763","display_name":"Cost contingency","level":4,"score":0.301800012588501},{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.2985000014305115},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.2971000075340271},{"id":"https://openalex.org/C134503902","wikidata":"https://www.wikidata.org/wiki/Q1473265","display_name":"Information technology management","level":4,"score":0.29190000891685486},{"id":"https://openalex.org/C126221108","wikidata":"https://www.wikidata.org/wiki/Q7310977","display_name":"Relevant cost","level":3,"score":0.2913999855518341},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.2858999967575073},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.28139999508857727},{"id":"https://openalex.org/C42866809","wikidata":"https://www.wikidata.org/wiki/Q466764","display_name":"Fixed cost","level":2,"score":0.2800000011920929},{"id":"https://openalex.org/C15716912","wikidata":"https://www.wikidata.org/wiki/Q5174768","display_name":"Cost database","level":2,"score":0.273499995470047},{"id":"https://openalex.org/C93983250","wikidata":"https://www.wikidata.org/wiki/Q795053","display_name":"Cost estimate","level":2,"score":0.27250000834465027},{"id":"https://openalex.org/C12725497","wikidata":"https://www.wikidata.org/wiki/Q810247","display_name":"Baseline (sea)","level":2,"score":0.2689000070095062},{"id":"https://openalex.org/C2986883954","wikidata":"https://www.wikidata.org/wiki/Q1362005","display_name":"Operational costs","level":2,"score":0.26739999651908875}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.51483/ijaiml.6.7s.2026.1093-1101","doi":"https://doi.org/10.51483/ijaiml.6.7s.2026.1093-1101","is_oa":true,"landing_page_url":"https://doi.org/10.51483/ijaiml.6.7s.2026.1093-1101","pdf_url":"https://www.svedbergopen.com/index.php/ijaiml/article/download/1169/797","source":{"id":"https://openalex.org/S4386621846","display_name":"International Journal of Artificial Intelligence and Machine Learning","issn_l":"2789-2557","issn":["2789-2557"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Artificial Intelligence and Machine Learning","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.51483/ijaiml.6.7s.2026.1093-1101","doi":"https://doi.org/10.51483/ijaiml.6.7s.2026.1093-1101","is_oa":true,"landing_page_url":"https://doi.org/10.51483/ijaiml.6.7s.2026.1093-1101","pdf_url":"https://www.svedbergopen.com/index.php/ijaiml/article/download/1169/797","source":{"id":"https://openalex.org/S4386621846","display_name":"International Journal of Artificial Intelligence and Machine Learning","issn_l":"2789-2557","issn":["2789-2557"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Artificial Intelligence and Machine Learning","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7204168549.pdf","grobid_xml":"https://content.openalex.org/works/W7204168549.grobid-xml"},"referenced_works_count":4,"referenced_works":["https://openalex.org/W7160872319","https://openalex.org/W7165796627","https://openalex.org/W7167509843","https://openalex.org/W7168343093"],"related_works":["https://openalex.org/W2171448137","https://openalex.org/W2057616641","https://openalex.org/W235137657","https://openalex.org/W4402101741","https://openalex.org/W761068124","https://openalex.org/W2093213553","https://openalex.org/W2612926637","https://openalex.org/W2133229512","https://openalex.org/W2787737148","https://openalex.org/W8746016"],"abstract_inverted_index":{"Many":[0],"Fortune":[1,194],"500":[2,195],"companies":[3,196],"expend":[4],"upwards":[5],"of":[6,24,38,89,102,111,132,140,153,185,191,226],"$10":[7],"billion":[8],"per":[9],"year":[10],"for":[11,56,87,202,239,243],"Information":[12],"Technology":[13],"Service":[14],"Management":[15],"(ITSM).":[16],"The":[17,81,100],"baseline":[18],"cost":[19,23,84,188],"structure":[20],"defining":[21],"the":[22,32,36,39,57,90,112,136,141,146,187,200,206,224],"ITSM":[25,108,127,192,227,235],"at":[26],"an":[27,129],"enterprise":[28],"level":[29],"shows":[30],"that":[31,214],"following":[33],"costs":[34,43,51,97,101,121,180],"are":[35,98,122],"bulk":[37],"expenditures:":[40],"workforce":[41,82,217],"direct":[42,83,94],"(salaries,":[44],"benefits":[45],"overburden,":[46],"and":[47,78,95,117,168,174,218],"shift":[48],"premium),":[49],"space":[50,55],"(office":[52],"space,":[53],"operational":[54,72,103,179],"Data":[58],"Centers,":[59],"branches,":[60],"DR":[61],"site),":[62],"tools":[63,104],"costs,":[64,77],"internal":[65,119],"communication,":[66,69],"training,":[67],"external":[68],"consulting":[70],"services,":[71],"supplies,":[73],"IT":[74,115],"consumables,":[75],"intercustodial":[76],"other":[79,118],"expenses.":[80],"is":[85,128,181],"responsible":[86],"78%":[88],"expenditures":[91],"when":[92],"both":[93],"indirect":[96],"considered.":[99],"infrastructure":[105],"related":[106],"to":[107,145,205],"represent":[109],"20%":[110],"total":[113],"cost;":[114],"consumables":[116],"maintenance":[120],"also":[123],"relevant":[124],"items":[125],"[13,14,16].":[126],"entire":[130,137],"range":[131],"process-managed":[133],"activities":[134],"covering":[135],"life":[138],"cycle":[139],"information":[142,175],"services":[143],"offered":[144],"business":[147,155],"unit":[148],"customers\u2014business":[149],"application":[150],"consultancy,":[151],"preparation":[152],"new":[154],"applications,":[156],"incident":[157],"management,":[158,161,163,170],"service":[159,166,171],"request":[160],"problem":[162],"change":[164],"enablement,":[165],"asset":[167],"configuration":[169],"continuity":[172],"management":[173],"security":[176],"management.":[177],"Reducing":[178],"a":[182,211],"general":[183],"aspiration":[184],"businesses:":[186],"reduction":[189,222],"potential":[190],"in":[193],"has":[197],"been":[198],"estimated\u2014without":[199],"need":[201],"any":[203],"reference":[204],"activity":[207],"maturity":[208],"levels\u2014by":[209],"applying":[210],"simplified":[212],"approach":[213],"considers":[215],"only":[216],"tooling":[219],"costs.":[220],"Cost":[221],"from":[223],"automation":[225,241],"points":[228],"can":[229],"reasonably":[230],"be":[231],"expected,":[232],"as":[233],"enterprise-class":[234],"solution":[236],"features":[237],"allow":[238],"higher":[240],"ratios":[242],"these":[244],"domains":[245],"compared":[246],"with":[247],"bespoke":[248],"in-house":[249],"implementations.":[250]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2026-08-26T00:00:00"}
